NetSuite Software


NetSuite CRM+ is a cloud-based customer relationship management (CRM) solution for small and midsize organizations. NetSuite caters to thousands of customers across a wide range of industries including wholesale distribution, manufacturing, media/publishing and retail.

NetSuite CRM+ offers sales force automation, e-commerce, customer data management, partner relationship management, marketing analytics and more. The NetSuite for iPhone application extends the functionality of the software to the mobile device.

The analytics functionality is able to integrate back-office metrics and data with front-office operations to provide upper management with a complete view of their organization. NetSuite CRM+ architecture and platform allows organizations to personalize and customize the solution according to their business requirements.

NetSuite CRM+ offers software-as-a-service (SaaS) deployment. The solution operates on a multi-tenant architecture and all information is stored in a secure data center. NetSuite also offers an application development platform known as the NetSuite Business Operating Platform (NS-BOS) that provides tools and resources for developers to plan, build and deploy industry-specific customizations and applications.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8

155 Reviews of NetSuite

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  • Jesus from Dio Implant Philippines Inc

    Specialty: Retail

    Number of employees: 51-200 employees

    August 2018

    Visible Supply Chain using Netsuite

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    * You'll be able to monitor the stock inventory real time using Netsuite software
    * able to fast track orders

    Cons

    * aside from high cost, there's no other issue with regards to efficiency that it can help to the company

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jose from Ciexpro

    Specialty: Education

    Number of employees: 11-50 employees

    July 2018

    not for daily use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The access to the cloud and the flexibility of the work represented a great advantage, as well as the vision of the client and the transparency of the processes.

    Cons

    It is a little complex including for daily use, deepening is a bit difficult to follow the process and are difficult to classify the saved searches, that may be better with a simpler edition.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jim from Floracopeia

    Specialty: Other services

    Number of employees: 11-50 employees

    July 2018

    This has just the right amont of information and very easyto access information between departments

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easily share information between departments and easily access inventory. The range of information it can easily provide is impressive.

    Cons

    my biggest complaint is that when checking multiple choice boxes you can't check the first and last with shift key and fill in all checks in range

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Number of employees: 51-200 employees

    June 2018

    NetSuite CRM is cloud-based customer relationship management solution.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    One of the things that i liked the most about NetSuite CRM is it’s clean and responsive user interface. It is also very easy to use. NetSuite CRM also offers a great API with its highly integratable system which makes it even more better.

    Cons

    Some tasks can take longer to complete. I also found NetSuite not that intuitive. It lacks some features like easy report management. It is only made for mid-sized companies so, its features are limited. But the 24 hours supports covers all the down sides.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Jessie from International Montessori Academy

    Number of employees: 11-50 employees

    June 2018

    Managed inquires and converted leads using software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's great for creating a centralized space to manage, track and convert leads through the admissions process. The tracking capability is fantastic and is a great to for creating transparency in terms of lead management. Upper managers can see how many leads sales reps receive and see which leads haven't been "touched." Fantastic for bigger for-profit schools that manage a higher volume of leads and inquiries.

    Pros

    This software really helped centralize the inquiry and lead phase our admissions process. Netsuite is great for organizing and prioritizing higher volume number of leads (15-20 per day) to ensure that those leads don't fall through the cracks. It was also a great resource for tracking sales day-by-day, week-over-week, year over year etc.

    Cons

    As with any CRM it takes a few weeks to build confidence in pulling reports, properly labelling inquires. There's a lot of clicking and attention to detail that's required in order to make sure that the orders flow through the admissions process. This isn't a software you would want you staff to learn on the fly; give them the tools and resources so that you can keep the data clean and have consistency with established processes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Renea from solid solutions today

    Specialty: Software / IT

    Number of employees: 2-10 employees

    June 2018

    Try And You Will See Why NetSuite Is #1

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Cloud based with the best price in the industry with a strong platform to meet and exceed mine or any customer's needs.

    Cons

    It can be a bit intimidating at the beginning, however, stick with it and you not regret it. It's an investment solution that is worth it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Samuel from Emprise Technologies

    Specialty: Software / IT

    Number of employees: 1 employee

    May 2018

    Salesforce junior

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Clean and easy to follow user interface. Intuitive for end users and non-technical personnel. Many of the same features as Salesforce.

    Cons

    Integration with ETL platforms and reporting systems is very complicated to setup and there are limitations.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Palmira from Drift Club

    Number of employees: 201-500 employees

    May 2018

    Pretty well choice for single person and for enterprises

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The process of working with the clients on every level is available here, starting with gathering information about them and ending customer upsells. We decided to try this software by following the advice of our company-partner which used to work with it for quite a while. After installing this system and fully implementing it in our working process we noticed the results already among the next month. Our salesmen started more effectively communicate with the clients and as a result sales department increased their revenue 32%.

    Cons

    This company may also provide you with the business intelligence system, nevertheless, in spite of their perfect CRM system, their business intelligence still requires some work on it, because the way of displaying all the data is a bit slow and requires more way of customization.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Pete from HomeActions | IndustryNewsletters

    May 2018

    NetSuite is a decent CRM however it is not as user friendly as it should be.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Enables all employees to access client data in real time. Good reporting tools and ability to automated email alerts on critical KPI's.

    Pros

    Cloud-based and SaaS capable for subscription based businesses. Nice reporting tools and live data for all company users.

    Cons

    Importing of new records tedious, lack of duplication detects (one character off and you have a new record). Creating search reports not user friendly and limited.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Andrew from Salesfusion

    Number of employees: 51-200 employees

    April 2018

    Netsuite is a all in-one ERP/CRM that has a wonderful market place for 3rd party apps

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to manage account/financials as well as CRM data, in one convenient location. It also has lots of applications developed to integrate other app data.

    Pros

    The ability to quickly and easily integrate a payment system, with accounting, as well as the features included from a CRM. This means you get the ability to use quotes, reports, payments, documents, and all the fields (custom or standard). Recently acquired by Oracle which gives Netsuite a greater pool of resources.

    Cons

    The UI is a bit dated and can be difficult to manage. The system release updates are also constant and sometimes requires assistance from the support teams to allow these upgrades. The oracle support network is vast with the new Oracle take over, which can cause a bit of headache when working with their support teams.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Russell from Mockup Science Inc.

    Number of employees: 51-200 employees

    April 2018

    NetSuite really can do everything

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    NetSuite CRM provides organized and customizable dashboards for each client, or for the prospective client, that giving a high-level view of the health of the association. We use NetSuite mainly for managing and reporting on leads, prospects, and customers through the lifecycle. Also, use it for purchase orders and sales transactions as well as pipeline tracking and forecasting. We input data to this tool and it's very detailed and organized. Once we create accounts of our customers, there's a lot of things we could do with this tool.

    Cons

    Not many third-party software providers integrate well with NetSuite. Also, I personally found it hard to use at first, but have grown to like the customization and workflow capabilities.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 11-50 employees

    March 2018

    Excellent CRM Option

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Inventory tracking and management.

    Pros

    The inventory management system has great versatility for handling products with serial numbers which was very useful for an audit tracking project.

    Cons

    Mobile platform is not great, and this is a pricey software. Make sure your business can utilize the available tools.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    March 2018

    Too big of a company /product to do too much customization work; things did not turn out as planned.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Not many for the cost in our circumstances.

    Pros

    The Netsuite customer support ticketing system worked pretty well for us and was not difficult to learn or administer.

    Cons

    The accounting and inventory implementation was a failure. It never worked the way designed and the company and product was just too big to really accommodate a small "needy" organization.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brian from iQor

    February 2018

    Excellent and Robust CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Does it's job and does it well. Netsuite holds its place as an industry leader in CRM for a reason. Multifunctional and compatible with a host of different platforms. I have worked in a wide range of call center environments, all of which have made full use of the Netsuite platform.

    Cons

    Individual license costs can get expensive. Although well worth the cost you will want to make sure you have a way to manage your end user licenses.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jeremy from Corptax

    Number of employees: 201-500 employees

    December 2017

    As good a view of the customer as our team enters

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Support can see what services is doing and vice versa. Finance can see both too.

    Pros

    Automation, sharing and collection of data about the customer experience all in one place. It is pretty easy to use if you take a little time to get familiar with it, but you have to make an effort to use to good capability. Its only as good as you put in; if your team doesn't record the interactions, then you don't have the data.

    Cons

    Analytics on notes are almost impossible and so much is hidden in the notes. The reports have some features while others are available in searches - and reports are difficult while searches are easy. Searching is limited to 3 step relationship, but that is supposed to come to five steps soon.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brandon from Freelance

    November 2017

    A simple program with lots of complications.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There are lots of options to customize the product and script in on the backend. Offers all aspects of ERP

    Cons

    You either need a dedicated resource who has the skill set to build customizations for every department, and every user or have lots of money to invest in additional customization from NetSuite developers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Olivia from Legend

    Specialty: Other

    Number of employees: 51-200 employees

    November 2017

    Good for a base HRIS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There are lots of options to customize the product and script in on the backend.
    Offers all aspects of ERP

    Cons

    NetSuite's HCM system is still in development. For those using it, current functionality is limited to a basic HRIS.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Pete from GLO

    Specialty: Non-Profit

    Number of employees: 2-10 employees

    November 2017

    Not a great program for non-profits. Was dairl easy to access on a vpn.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Not sure this is as good as other Carl's for non-profits.

    Pros

    Somewhat intuitive. Felt it had some features that were good
    Liked integration with Wealth Engine.

    Cons

    Could never learn how to run reports. Not nearly as intuitive as many programs like Raisers Edge et al.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Vince from IPI

    October 2017

    Oracle NetSuite Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We inherited NetSuite throughout our organization.

    NetSuite is our system of record for accounting purposes, our order management system, our hub for fulfillment, our CRM-SFA system for our direct sales staff, and the place where we create, edit, and control our products and services that we sell.

    NetSuite seems to addresses many business problems; without it, we would have a very hard time running our business.

    NetSuite does a great job of taking a prospect to a customer and then housing all data that comes from that relationship.

    Cons

    A few of the issues that we have found have been under documentation.

    It is lacking just a bit especially within the development areas.

    Releases are done twice annually, there are many small bugs in the system that don't get fixed for years.

    The mobile apps for iPhone/Android are very poor and very limiting.

    Customization requires a significant amount of time and financial investment.

    The learning curve is pretty steep.

    You either need a dedicated resource who has the skill set to build customizations for every department, and every user or have lots of money to invest in additional customization from NetSuite developers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Patrick from Kinova

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    September 2017

    Overall not very user friendly with missing feature

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Graphical interface is pleasing and easy to understand.
    There are a lot reports available and are easy to set up.

    Cons

    Some sections are confusing and often it takes more clicks than it should.
    Tasks are long to complete.
    Missing lots of features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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