NetSuite CRM+ is a cloud-based customer relationship management (CRM) solution for small and midsize organizations. NetSuite caters to thousands of customers across a wide range of industries including wholesale distribution, manufacturing, media/publishing and retail.

NetSuite CRM+ offers sales force automation, e-commerce, customer data management, partner relationship management, marketing analytics and more. The NetSuite for iPhone application extends the functionality of the software to the mobile device.

The analytics functionality is able to integrate back-office metrics and data with front-office operations to provide upper management with a complete view of their organization. NetSuite CRM+ architecture and platform allows organizations to personalize and customize the solution according to their business requirements.

NetSuite CRM+ offers software-as-a-service (SaaS) deployment. The solution operates on a multi-tenant architecture and all information is stored in a secure data center. NetSuite also offers an application development platform known as the NetSuite Business Operating Platform (NS-BOS) that provides tools and resources for developers to plan, build and deploy industry-specific customizations and applications.



168 Reviews of NetSuite

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 168 reviews

December 2018

Sean from Holiday Inn Express

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

December 2018

Incredible integration

Pro tip- just order and pay for the full version asap if you like this product, because if you don't their sales team will hound you from the instant they get your contact into.

Pros

Integration of so many systems and having the ability to add a storefront on top is just fantastic. Truly a software Swiss Army knife!

Cons

Not too many, as with all multifaceted programs getting used to it can be a chore and a tad overwhelming, but the options presented far outweigh the learning curve.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Solid CRM

Consolidating pre-sale activities with post-sale activities

Pros

I am able to send contracts directly from Netsuite

Cons

Not very intuitive and or organized layout

November 2018

Brenda from Sealco/Bick

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

November 2018

Netsuite

Pros

I like Netsuite's consolidation features. It is so easy to slice and dice our financial statement by selecting various drop downs.

Cons

Project costing report that are out of the box. They do not seem to be accurate when using the revenue recognition module.

October 2018

Meynard from Pru Life UK

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

NetSuite as ERP and CRM

Efficient tool!

Pros

Tracking of prospects and current clients is made easy with the use of this powerful tool. It has been used by the entire business for months due to its efficiency.

Cons

The prices that comes along with it being integrated with various platforms is quite hefty. Others can do it for free.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

October 2018

NetSuite CRM

I've been able to track my opportunities and activities pretty well, which allowed me to be reminded of any activities or calls to make.

Pros

It is fairly easy to track your activities by Opportunity and Lead.

Cons

It took a little while to send an email off of a template.

October 2018

Alvin from Pru Life UK

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

NetSuite Works!

NetSuite absolutely works for us.

Pros

They're customer support is superb! They all are knowledgeable and will help to the best of their skills. Also, it has a very detailed auto reports which is nice.

Cons

The interface is a bit difficult to understand and get used to but once you get the hang of it, things get easy.

September 2018

Ramon E. from Far Eastern University

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

A Perfect CRM

Pros

As part of the marketing group, Netsuite is a life saver. It is now easier for me to keep track of our stocks, sales and even our marketing notes.

Cons

I hope that Netsuite will allow multiple log-in in the near future.

September 2018

Masood from Vision Tecnologies

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Efficay of NetSuite in enterprise

Pros

The innate capability of NetSuite to adapt to any environment from a small enterprise to large scale companies in almost all sectors makes it an almost ideal product.

Cons

I still have to find some areas where I can see some glitch. The only problem may be, perhaps, the budget with some small enterprises.

September 2018

Mayauel from Anyone Home Inc

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Netsuite is a powerful CRM for those that are sick of their other CRM's

Benefits are that you can load massive amounts of data and search it well, However I do see limited functionality when it comes to sending certain data packets and commands out to other UI's there seem to be more "workarounds" than solutions in my experience.

Pros

I like that it is very customizable and that it is relatively easy to pick up and get going!

Cons

Some of the menu options are somewhat limited and require validation that is useless in my opinion. However, I think this is most likely an issue with setup and is dependent on the business model.

September 2018

Meghan from Northwest Project

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Netsuite CRM

Pros

Although we did not use this system past its initial free trial , it seemed fairly easy to use. Especially for new-comers to CRM systems.

Cons

We were new to CRM systems and did not realize each was tailored to specific type of business or organization. This CRM was not the best fit for our non-profit.

August 2018

Laura from All-West Crane & Rigging

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

August 2018

Relatively seamless between modules

Pros

I liked the way you could move from module to module and find the information I was looking for with ease.

Cons

However reporting was difficult and often I could not get all the information I needed in one place.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

August 2018

Easy to use and accessible anywhere

Pros

Easy to use and accessible anywhere by this tool. Check and access company stats and consumers info through this system easily using any internet connected device.

Cons

Slowness and latency sometime other than that all good

August 2018

Jesus from Dio Implant Philippines Inc

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Visible Supply Chain using Netsuite

Pros

* You'll be able to monitor the stock inventory real time using Netsuite software
* able to fast track orders

Cons

* aside from high cost, there's no other issue with regards to efficiency that it can help to the company

July 2018

Jose from Ciexpro

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

not for daily use

Pros

The access to the cloud and the flexibility of the work represented a great advantage, as well as the vision of the client and the transparency of the processes.

Cons

It is a little complex including for daily use, deepening is a bit difficult to follow the process and are difficult to classify the saved searches, that may be better with a simpler edition.

July 2018

Jim from Floracopeia

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

July 2018

This has just the right amont of information and very easyto access information between departments

Pros

Easily share information between departments and easily access inventory. The range of information it can easily provide is impressive.

Cons

my biggest complaint is that when checking multiple choice boxes you can't check the first and last with shift key and fill in all checks in range

June 2018

Anonymous

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

4 of 5

Functionality

4 of 5

June 2018

NetSuite CRM is cloud-based customer relationship management solution.

Pros

One of the things that i liked the most about NetSuite CRM is it’s clean and responsive user interface. It is also very easy to use. NetSuite CRM also offers a great API with its highly integratable system which makes it even more better.

Cons

Some tasks can take longer to complete. I also found NetSuite not that intuitive. It lacks some features like easy report management. It is only made for mid-sized companies so, its features are limited. But the 24 hours supports covers all the down sides.

June 2018

Jessie from International Montessori Academy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Managed inquires and converted leads using software

It's great for creating a centralized space to manage, track and convert leads through the admissions process. The tracking capability is fantastic and is a great to for creating transparency in terms of lead management. Upper managers can see how many leads sales reps receive and see which leads haven't been "touched." Fantastic for bigger for-profit schools that manage a higher volume of leads and inquiries.

Pros

This software really helped centralize the inquiry and lead phase our admissions process. Netsuite is great for organizing and prioritizing higher volume number of leads (15-20 per day) to ensure that those leads don't fall through the cracks. It was also a great resource for tracking sales day-by-day, week-over-week, year over year etc.

Cons

As with any CRM it takes a few weeks to build confidence in pulling reports, properly labelling inquires. There's a lot of clicking and attention to detail that's required in order to make sure that the orders flow through the admissions process. This isn't a software you would want you staff to learn on the fly; give them the tools and resources so that you can keep the data clean and have consistency with established processes.

June 2018

Renea from solid solutions today

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Try And You Will See Why NetSuite Is #1

Pros

Cloud based with the best price in the industry with a strong platform to meet and exceed mine or any customer's needs.

Cons

It can be a bit intimidating at the beginning, however, stick with it and you not regret it. It's an investment solution that is worth it.

May 2018

Samuel from Emprise Technologies

Company Size: 1 employee

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

May 2018

Salesforce junior

Pros

Clean and easy to follow user interface. Intuitive for end users and non-technical personnel. Many of the same features as Salesforce.

Cons

Integration with ETL platforms and reporting systems is very complicated to setup and there are limitations.

May 2018

Palmira from Drift Club

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Pretty well choice for single person and for enterprises

Pros

The process of working with the clients on every level is available here, starting with gathering information about them and ending customer upsells. We decided to try this software by following the advice of our company-partner which used to work with it for quite a while. After installing this system and fully implementing it in our working process we noticed the results already among the next month. Our salesmen started more effectively communicate with the clients and as a result sales department increased their revenue 32%.

Cons

This company may also provide you with the business intelligence system, nevertheless, in spite of their perfect CRM system, their business intelligence still requires some work on it, because the way of displaying all the data is a bit slow and requires more way of customization.