NetSuite Software


 

NetSuite CRM+ is a cloud-based customer relationship management (CRM) solution for small and midsize organizations. NetSuite caters to thousands of customers across a wide range of industries including wholesale distribution, manufacturing, media/publishing and retail.

NetSuite CRM+ offers sales force automation, e-commerce, customer data management, partner relationship management, marketing analytics and more. The NetSuite for iPhone application extends the functionality of the software to the mobile device.

The analytics functionality is able to integrate back-office metrics and data with front-office operations to provide upper management with a complete view of their organization. NetSuite CRM+ architecture and platform allows organizations to personalize and customize the solution according to their business requirements.

NetSuite CRM+ offers software-as-a-service (SaaS) deployment. The solution operates on a multi-tenant architecture and all information is stored in a secure data center. NetSuite also offers an application development platform known as the NetSuite Business Operating Platform (NS-BOS) that provides tools and resources for developers to plan, build and deploy industry-specific customizations and applications.

 

NetSuite - CRM dashboard
 
  • NetSuite - CRM dashboard
    CRM dashboard
  • NetSuite - Pipeline visibility
    Pipeline visibility
  • NetSuite - Mobile CRM
    Mobile CRM
  • NetSuite - Customer lifecycle management
    Customer lifecycle management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

140 Reviews of NetSuite

 

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Software Advice Reviews (134)
More Reviews (6)

Showing 1-20 of 134

Olivia from Legend
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Good for a base HRIS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are lots of options to customize the product and script in on the backend.
Offers all aspects of ERP

Cons

NetSuite's HCM system is still in development. For those using it, current functionality is limited to a basic HRIS.

Review Source
 
 

Pete from GLO
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Not a great program for non-profits. Was dairl easy to access on a vpn.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Not sure this is as good as other Carl's for non-profits.

Pros

Somewhat intuitive. Felt it had some features that were good
Liked integration with Wealth Engine.

Cons

Could never learn how to run reports. Not nearly as intuitive as many programs like Raisers Edge et al.

Review Source
 
 

Patrick from Kinova
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Overall not very user friendly with missing feature

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Graphical interface is pleasing and easy to understand.
There are a lot reports available and are easy to set up.

Cons

Some sections are confusing and often it takes more clicks than it should.
Tasks are long to complete.
Missing lots of features.

Review Source
 
 

Paul from Glowbiotics
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Netsuite Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I do enjoy Netsuite but you have to be ready for the cost.

Pros

Netsuite is a great product compared to a lot of ERP / CRM systems out there. Just the look and ease of use are very apparent. Most ERP systems look like an old access database program that looks a bit scary to the end user. Netsuite has also added several data centers to guarantee uptime. Netsuite is very customizable and your own company processes can be integrated into the system. They have a great API and integration capable system.

Cons

It is a very expensive system. That being said, you get what you pay for. The 24 hour support is based out of the Philippines last I heard and I have many people at my company cannot understand the support staff over the phone at all.

Review Source
 
 

Mariano from latam optical llc
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

we are still going through the implementation process but everything seems to be as expected

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- ease to use and customizable
- accesible from anywhere, anytime
- intuitive
- super friendly training team

Cons

- It seems that since Oracle acquired Netsuite, they have a very rigid cost structure.... we had a very disappointing initial experience because they charged us extra costs after agreement.
- complex implementation process

 
 

Will from Prize Possessions
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything is one portal so I do not have to switch from one product to another, it's very seamless.

Cons

To get the product up and running properly takes some time but it is time well spent to make sure everything works cohesively. It's expensive as well but I imagine the ROI will be there within a few years.

 
 

Jennifer from LinkSource Technologies
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Mainly use it for contacts and information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has many capabilities and is easy to navigate once you become familiar with it. The graphs and charts are nice.

Cons

It's not intuitive to use at first and requires a bit of training to learn how to navigate it. Some permissions are were confusing.

 
 

Jeffrey from EAP Innovations
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Fantastic ERP system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Netsuite has streamlined the accounting cycle so much that month end closing, that used to take a week, now takes a matter of minutes.
Integration to our e-commerce platforms has enabled our shipping department to ship more orders in less time.
Ability to import an "order file" allows us to automatically fulfill customer orders, that used to take 4-8 hours, in minutes.
Netsuite has been a huge timesaver for our business.

Pros

Cloud based. Allows team to work from anywhere.
Great integration with e-commerce
Streamlined/Time Saver

Cons

Cost - annual increases will eventually outpace growth
Inflexible - some functionality that should be included is not available.

 
 

Brenda from Sealco/Bick
Specialty: Other services
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Netsuite Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Because we use the revenue recognition module, the standard project costing reports are not accurate. It adds the deferred revenue reclassification entries made to the balance sheet account, unbilled receivables, as a cost when looking at the costs on the standard project costing reports. Entries posting to a balance sheet account are NOT costs. Supposedly, this is to be fixed in the first version update of 2017. I sure hope so!

Pros

Very easy to do consolidated financial statements. Also very easy to slice and dice your financial information.

Cons

Project costing reports are not accurate.

 
 

John from Bluebeam, Inc
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Good product but don't rely on customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NetSuite has so much functionality, but if you have questions about customizing or troubleshooting, you have to rely on youtube videos or the NS support pages.

 
 

Elias Caceres from Raisman Corp
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Future of CRM just not there yet.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Netsuite has the potential to be a great player. Unfortunately, in every aspect system is not there yet.

Pros

Cloud based

Cons

Not user friendly

Advice to Others

Wait for the future. Look for something for the present

 
 

Adam from Mesa Technical Associates, Inc.
Specialty: Energy
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

NetSuite has great system but is expensive and locked down by bureaucracy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The system works well. The only issues we've experienced with functionality is slow to load time that can be traced to slow response of NetSuite servers. This means that on occasion it takes 10sec, 30sec, sometimes even 60sec to load a page. Overall, this is not a frequent occurrence but it does happen.
Price-wise, the system is very expensive, and other systems will deliver the same functionality for less. Also, their organizational structure makes it very difficult to get answers to questions. We've had consultants assigned to our account leave NetSuite and we went three months before they were replaced, during implementation! Not acceptable. We also have had a very hard time getting issues and concerns addressed by a sales manager, and there is no visibility into escalation structure, meaning we could not get a hold of a supervisor. Overall, NetSuite is going through some growing pains and has a lot of customer service issues to address in order to remain viable.

Pros

UI
Workflows
Customization
Easy to navigate
Detailed and robust

Cons

Expensive
Poor account management
Poor customer service

Advice to Others

Consider your business requirements and look at competing vendors. There are many vendors who offer better service and lower prices and can still deliver the functionality you need.

 
 

Neha from Sun softwares
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

review for netsuit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

it is one of most used CRM.Easy to use and maintain

 
 

Brian from Midwest Foods
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

NetSuite CRM Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

NetSuite is a dynamic platform with a wide array of uses and functionality. It is a very detailed system with order guides that can be easily edited from customer to customer.

Pros

CSV upload feature allows for mass amounts of data changes to occur without having to manually edit anything. This can save hours throughout your work week.

 
 

Jorge from Americ Machinery Corp
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Very nice interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The interface for work with NetSuite is easy and have all the information in one click

Pros

links for all the information related to the customers
Being a web based system I can log in from everywhere

Cons

creating the search is not friendly you need more knowledge about the system.

Advice to Others

This is a powerful interface for a CRM you can customize the system to suit you.

 
 

Paula from Specified Components of MN
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

NetSuite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is okay. It seems to have a lot of extra steps and clicks with the mouse to enter orders. More time consuming than QuickBooks.
However, it tracks account profits which is a benefit.

Pros

Tracks account profits

Cons

Time-consuming. There are glitches with changing templates. If you do not save before changing a template you will have to re-enter your orders.

Advice to Others

Make sure you explain in detail how your business runs, and if NetSuite can accommodate your needs.

 
 

Lin from I'm in Control energy
Specialty: Energy
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Good value for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Compared to the other 'big name' CRM solutions we reviewed NetSuite gave us the best value for the money.

Pros

Good support

Cons

Adding additional modules is costly.

Advice to Others

Take a longer term view of what you want. Adding on to your initial base in a short time is costly in time and money.

 
 

Gram from Zenefits
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Very tough to work with this tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Netsuite is not a very intutive tool. It has a lot of features and functionalities and you really have to invest in time and resources to best leverage them. Its definitely not a tool which someone can just figure out. It has connectors with Salesforce which is a good thing as that is what 99% of the companies need. However, setting it up, extracting data and configuring it is not an easy task. wish they invest more on making it an easier tool to manage

Pros

Financials
Reporting

Cons

UI
Speed
Steps
Configuration
Overheads

 
 

ed from paragon
Specialty: Energy
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

deep capabilities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a deep capability product which also requires a fair amount of learning. Basic features can be mastered but the deeper features requires deep practice

 
 

Tara from Katerra
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Unsure about Netsuite

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I've been using Netsuite for about 10 months and I think my biggest concern is that it really isn't terribly user-friendly. Part of the problem may be lack of training on my part, but it seems that finding reports is quite difficult. I've had custom reports created that do provide the information that I need, however I wouldn't be able to create these reports on my own.

Pros

I like the dashboard feature on my home pages.

Cons

I don't like having to select different roles to perform various functions

 
 
 
Showing 1-6 of 6

Sheryl from K08 Sounds

November 2017

November 2017

A simple program with lots of complications.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are lots of options to customize the product and script in on the backend. Offers all aspects of ERP

Cons

You either need a dedicated resource who has the skill set to build customizations for every department, and every user or have lots of money to invest in additional customization from NetSuite developers.

Review Source: Capterra
 

Vince from IPI

October 2017

October 2017

Oracle NetSuite Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We inherited NetSuite throughout our organization.

NetSuite is our system of record for accounting purposes, our order management system, our hub for fulfillment, our CRM-SFA system for our direct sales staff, and the place where we create, edit, and control our products and services that we sell.

NetSuite seems to addresses many business problems; without it, we would have a very hard time running our business.

NetSuite does a great job of taking a prospect to a customer and then housing all data that comes from that relationship.

Cons

A few of the issues that we have found have been under documentation.

It is lacking just a bit especially within the development areas.

Releases are done twice annually, there are many small bugs in the system that don't get fixed for years.

The mobile apps for iPhone/Android are very poor and very limiting.

Customization requires a significant amount of time and financial investment.

The learning curve is pretty steep.

You either need a dedicated resource who has the skill set to build customizations for every department, and every user or have lots of money to invest in additional customization from NetSuite developers.

Review Source: Capterra
 


April 2017

April 2017

Takes forever to key and order

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are being told that it's a very powerful tool. But not if you are a sale person. Must be for reporting purposes only.

Cons

Takes forever to key an order. Way too many fields to fill out. Miss one, you need to start all over.. that's great especially if you have a customer on the phone with you. Also, you have to really drill down into the system to even find your customers. Management seems to think that it's easier, but it's not. You can tell that they only care about the reporting and not the growing frustration of the sales people that actually have been forced to use it without much training.. It certainly is not an intuitive tool.

Review Source: GetApp
 

Alfredo from Transtelco
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2015

November 2015

Accurate Budget Projects

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen.

Pros

The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team.

In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.

Cons

Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible.
Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

Review Source: GetApp
 

Amie

February 2012

February 2012

A powerful tool that will increase sales and efficiancy in your business

Product Quality

Product Quality
Quality

With NetSuite’s highly customizable interface, the power is in your hands to mold it to fit your company’s specific needs and purposes. The data organization is extensive yet intuitive so that every user can easily find the information they need in a centralization record location. And with the ability to custom design each user’s dashboard (homepage), you can control access and deliver customizable reports so that each user, from Sales Rep to Marketing Executive to Customer Service, can focus on the data that pertains to them. Thanks to NetSuite CRM, I have the ability to tailor reports and KPIs to provide our employees with the pertinent information they need to access real time, on the field and due to this visibility, NetSuite has proven to be the tool which has increased Sales and stimulated our business efficiency.

Review Source: GetApp
 

Tobby

December 2011

December 2011

Feature rich and great integration with my backoffice

Product Quality

Product Quality
Quality

We have been using Netsuite CRM and eCommerce for 2 years. We have been satisfied with the functionality, integration and usability. The integration between the CRM, and eCommerce is really powerfull. We used to use 5 different applications to do what we now do with NetSuite. It is expensive but if you can afford it, the benefits outweigh the costs

Pros

Real-time, role-based dashboards,ability to integrate seamlessly with the back office. Multiple currencies, multi-location inventory, and even multiple companies are supported

Cons

not the cheapest solution out there

Review Source: GetApp