NetSuite CRM vs SharpSpring

NetSuite CRM has 185 reviews and a rating of 3.92 / 5 stars vs SharpSpring which has 705 reviews and a rating of 4.56 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.92 / 5 (185)
4.56 / 5 (705)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
3.5 / 5
4.5 / 5
Customer Support
3.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
September 13, 2021
October 4, 2021
Pros/Cons
  • Pros

  • Very user friendly, great amount of customization ability, cloud based, Integrations with other software such as Concur, Avalara, Sales Force, etc.
  • It is also very easy to use. NetSuite CRM also offers a great API with its highly integratable system which makes it even more better.
  • Cons

  • In trying to do everything for everyone, it can introduce extra complexities and inter-product conflicts that require work arounds.
  • That we didn't have it sooner :( we were stuck with Quickbooks.
  • Pros

  • The ease of implementation and onboarding for new users is terrific and the clever way SharpSpring uses visual workflows to automate the system is genius.
  • When I have a question or need advice on the best way to do something, their customer support team is always responsive and helpful.
  • Cons

  • I rate the tool's usability as bad, lots of buttons that do the same thing, and lots of unstructured information on the screen.
  • Calendar Schedule - So you only get one calendar schedule for sales, so for example if you have multiple links for scheduling time on your calendar you cannot customize more than 1. Very frustrating.
Pricing Range
Product Demo
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FrontRunners

2021

Advisor Recommendations

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62 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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