NetSuite CRM vs Universal Knowledge

NetSuite CRM has 185 reviews and a rating of 3.92 / 5 stars vs Universal Knowledge which has 11 reviews and a rating of 4.55 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.92 / 5 (185)
4.55 / 5 (11)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
3.5 / 5
4.5 / 5
Customer Support
3.5 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
September 13, 2021
December 30, 2020
Pros/Cons
  • Pros

  • Very user friendly, great amount of customization ability, cloud based, Integrations with other software such as Concur, Avalara, Sales Force, etc.
  • It is also very easy to use. NetSuite CRM also offers a great API with its highly integratable system which makes it even more better.
  • Cons

  • In trying to do everything for everyone, it can introduce extra complexities and inter-product conflicts that require work arounds.
  • That we didn't have it sooner :( we were stuck with Quickbooks.
  • Pros

  • The root is easy to search in, and i like the fact that you can answer the questions later on, and see if they have been answered or not.
  • It provides significant bang for sensible bucks. It is relatively easy to setup, use, administer and maintain.
  • Cons

  • The UI is not terribly intuitive, which can be problematic. We're not always satisfied with the import functionality.
Pricing Range
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60 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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