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Overall customer rating: Customer rating:

 (165)

 (8290)

Recommended by: Recommended by:

67% of users

79% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Pricing:

How it's priced: How it's priced:

A monthly or annual subscription fee is paid for each user login.

A monthly subscription fee is paid for each user login.

Contract term: Contract term:

A year-long contract is required and renewed annually.

A year-long contract is required and renewed annually.

Upfront costs: Upfront costs:

Additional fees apply for professional implementation services. This could include configuration and premium training. These costs vary significantly depending on your needs.

Additional fees apply for professional implementation services provided through a partner. This could include special integrations, customizations and data migration and de-duplication. These costs vary significantly depending on your needs.

Recurring costs: Recurring costs:

Fees apply for support.

Fees apply for premium support.

What does it cost?: What does it cost?:

Applications:

Marketing automation:

Sales automation:

Customer service/support:

Call center:

Channel management:

Social CRM:

Web self-service:

Lead/opportunity management:

Support:

Phone support: Phone support:

Phone support available for all plans; 24/7 toll-free, worldwide phone support can be purchased through premium support plans.

24/7 toll-free, worldwide phone support can be purchased.

Online case submission: Online case submission:

Online case submission included in fee for support plans. 24/7 online case review and access to a dedicated technical support representative can be purchased through premium support plans. Responses prioritized by severity.

Online case submission with two-day response time is included in the subscription fee. Faster response time (within 1 hour) and online support for developers can be purchased.

Online support options: Online support options:

Access to a help website, knowledge base and online community are included under the subscription fee. Licensed users can also access a user forum hosted on NetSuite’s website where customers exchange questions and answers.

A help website, knowledge base and community is included in the subscription fee. Content for improving user adoption/productivity and access to a dedicated success representative can be purchased.

Training: Training:

A “Getting Started” online catalogue is included under the subscription fee. Additional training and consultation can be purchased.

A “Getting Started” online catalogue is included in the subscription fee. Additional training catalogues, customizable training templates and role-based training modules can be purchased.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.