--- title: "Nextiva CRM Software Reviews, Demo & Pricing - 2026" description: "Review of Nextiva CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/nextiva-crm-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Nextiva CRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Nextiva CRM Review From $6.99/month Free trial 1 plan Wondering if Nextiva CRM is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Nextiva CRM 3.6 [(7)](https://www.softwareadvice.com/crm/nextiva-crm-profile/#reviews) Pricing Starting at $6.99 per user per month ### About Nextiva CRM The cloud-based CRM by Nextiva saves businesses time by consolidating all company communications into one platform. Deliver a smooth and seamless customer experience with a unified sales and service CRM. Nextiva's CRM does more than storing contact information. Businesses can easily track leads through their sales pipeline, making sure they don't slip through the cracks. Serve customers better with a full-featured help desk that can intelligently route cases to the correct team members. What makes Nextiva's CRM attractive for businesses is how it manages all of a company's communications—phone, chat, email and chat—on one platform. No third-party integrations are needed to streamline your workflow, increase sales and deliver outstanding customer service. Behind the scenes, Nextiva has a powerful automation engine that can save time handling repetitive tasks. It can move leads through your pipeline, follow up on customer requests or escalate cases to specific team members. Wondering if Nextiva CRM is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Nextiva CRM User Interface ## Popular Nextiva CRM Alternatives Main Product Nextiva CRM 3.6 [(7)](https://www.softwareadvice.com/crm/nextiva-crm-profile/#reviews) Ratings Breakdown - 3.43Ease of use - 3.40Value for money - 3.50Customer support - 3.71Functionality Pricing Starting at $6.99 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6996)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3472)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price ## Nextiva CRM Pricing and Plans Starting price: $6.99 per month Free Trial Free Version Basic $6.99 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Nextiva CRM Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Nextiva CRM Activity Dashboard API Communication Management Configurable Workflow Contact Database Contact Management CRM Customer Database Customer Support Data Import/Export Email Marketing For Insurance Industry Interaction Tracking Internal Chat Integration Knowledge Management Lead Management Lead Qualification Live Chat Multi-Channel Data Collection Performance Metrics Pipeline Management Predictive Analytics Quotes/Estimates Real-Time Analytics Reporting & Statistics Sales Pipeline Management Sales Trend Analysis Search/Filter Segmentation Sentiment Analysis Task Management Text Analysis Trend Analysis Workflow Management ## Nextiva CRM Integrations Oracle Service Integration rated undefined from -1 review Google Contacts Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review CRM Analytics Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review See all 10 integrations ## Nextiva CRM User Reviews ## Nextiva CRM customer ratings - Overall rating: 3.6/5 - Total reviews: 7 ### Rating distribution - 5 stars: 3 reviews (43%) - 4 stars: 1 reviews (14%) - 3 stars: 2 reviews (29%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (14%) ### Secondary ratings - Ease of use: 3.4/5 - Value for money: 3.4/5 - Customer support: 3.5/5 - Functionality: 3.7/5 --- Have you used Nextiva CRM and would like to share your experience with others? ### Low Cost call center CRM - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Works with the Nextiva call center app and is a good add-on to track customer service requests. #### Cons The UI needs a refresh and needs to be more customizable like Salesforce #### Vendor response Hello, there. Thank you so much for taking the time to leave us your review - we appreciate your feedback. If you by any chance are experiencing issues or need help, feel free to send us an email at reviews@nextiva.com with your account info and we'll make sure to have our team follow up with you ASAP. Thank you! Replied January 2023 --- ### I enjoy using Nextiva VoIP. - Overall rating: 4/5 - Reviewer: Jason B. - Industry: Accounting - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is cost effective and overall pretty simple to use. We can track information online and receive email updates. #### Cons It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone. --- ### Very expensive and not worth it - Overall rating: 1/5 - Reviewer: Brianna T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nextiva was a temporary solution for our office needs, which required mobile staff making phone calls and sending text messages. They were able to set up services with us successful. #### Cons Nextiva was not a good fit for our office. Employees experiences dropped calls, and a customer service rep even told us once that their mobile app was not good--instead we should use the desktop app. --- ### Great experience - Overall rating: 5/5 - Reviewer: Christi F. - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Answered all questions, great price for service, great, great support --- ### Nextiva Phone Service Review - Overall rating: 4.5/5 - Reviewer: Bryce M. - Verified reviewer: Yes - Industry: Accounting - Product usage: Used unspecified for unspecified - Reviewed: June 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great customer service, and good value for a phone system. #### Cons There have been some issues with phone operation, but after a few months of service, the kinks seems to be worked out. --- ### Nextiva - Overall rating: 3/5 - Reviewer: Sterling S. - Industry: Media Production - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I haven't been impressed. There's cheaper options out there that offer more functions and the UI is needlessly complex at times. Customer service had been sub par #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Very reliable and good choice quality #### Cons Complex and poor customer experience --- ### Awesome! The best experience. - Overall rating: 5/5 - Reviewer: Alexandra W. - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: Used other for less than 12 months - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time. --- Showing 1 - 7 of 7 Reviews ## Other Top Recommended Customer Experience Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **4** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10506) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6996) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3803) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Nextiva CRM with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice