NGChat Software


 

NGChat is a cloud-based customer chat solution designed for e-commerce businesses of any size. Key features include customer support, activity and conversion monitoring, offline messaging delivery and automated messaging.

NGChat tracks all customer activity on users' websites, including browsing history, order history, pages visited, time spent and shopping cart. This information can be used by agents to engage customers in sales conversations. Agents can also chat multiple people at a time.

The solution is able to send automatic messages triggered by predetermined actions, such as time spent on a web page. The appearance of the customer-facing chat window can be customized to fit the branding of the website.

NGChat is available for purchase on a per user per month subscription basis.

 

NGChat - Dashboard
 
  • NGChat - Dashboard
    Dashboard
  • NGChat - Client information
    Client information
  • NGChat - Domain settings
    Domain settings
  • NGChat - Widget settings
    Widget settings
  • NGChat - Geolocalization
    Geolocalization
  • NGChat - Agent panel
    Agent panel
Supported Operating System(s):
Web browser (OS agnostic)

1 Review of NGChat

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Andrew from Bolton Fine foods

March 2018

March 2018

Satisfying experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have been using the free version for some months now and it's satisfying enough for a small business with one or two users

Cons

Can't think of one as it does what it has to do and as I m not the only user I get emails with the chat history which keeps me updated

Review Source: Capterra