Nimble Software


 

Nimble offers browser widget and mobile-based sales force automation and social CRM solution for small and midsize businesses. The solution automatically populates customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms including LinkedIn.

In addition to contact and pipeline management features such as deal tracking, task management, and alerts, Nimble also includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones such as birthdays—which in turn creates valuable opportunities for informed outreach and follow-ups.

Nimble’s “Today Page” offers one comprehensive view of to-dos, key deals and engagement opportunities. These are generated by Nimble’s “Rules Engine,” which learns from user behavior to prioritize social signals and predict which contacts and opportunities are most relevant. Nimble also offers a range of email widgets, allowing users to view rich, contextual detail from their contacts’ Nimble profiles even from outside the system.

 

Nimble - Today page
 
  • Nimble - Today page
    Today page
  • Nimble - Contact
    Contact
  • Nimble - Social profile
    Social profile
  • Nimble - Signals
    Signals
  • Nimble - Activities
    Activities
  • Nimble - Gmail widget
    Gmail widget
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

585 Reviews of Nimble

 

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Software Advice Reviews (40)
More Reviews (545)

Showing 1-20 of 40

David from Robertson and Co
Specialty: Insurance
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Good, easy to use, quickly deployed LMS with a pay as you go pricing model

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of deployment with no upfront cost. Good easy to use course designer / editor and a pay as you go pricing model.

Cons

Stock imagery is limited and there are less animation options than other LMS on the market.

Review Source
 
 

Paul from VistaView
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

You Are On Your Own

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Simple way to organize contacts and deals. The email organization was why I signed up for their service.

Cons

Customer service is non-existent when you need them. Takes forever for them to respond. There is plenty of back and forth with them on issues, which would be so much easier if they just went into your account and fixed it. They require you to find the problem and fix it yourself. Very poor mobile.

Review Source

  Response: Samantha , Nimble

Date: January 2018

January 2018

 

Hi Paul,

First, we would like to take the time to thank you for your review of Nimble as it is through feedback such as yours that our team can maintain and improve upon the service that we provide to our valued customers.

We're very sorry to hear that you were unhappy with the response time of our Customer Care Team. This is definitely not the standard of service our customers have come to expect from us as many of our customers will rate us highly on customer support response time.

Reviewing the issue with our Care Team, it appears that we did need more information from you to troubleshoot the issue that was taking place. After we received this information from you, our team was able to successfully fix the problem in a timely manner. Again, we are very sorry able the issue you experienced in your account and we thank you for continuing your Nimble subscription with us.

We would love to hear more about why you are unhappy with our mobile app. Feel free to write us at care@nimble.com with your feedback.

Thank you,

Samantha
Lead Customer Care Ninja | Nimble
care@nimble.com

 
 

Mariah from Armstrong Property Management
Specialty: Property Management
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great time tracking software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use, integrates with our payroll software (Gusto), and even has a scheduling function and multiple pay rates.

Cons

I wish the scheduling function was a little easier to use, it takes a lot of time to add the shifts and change the schedule around.

Review Source
 
 

David from Lucid Dream Software, Inc.
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Started out great but a bit downhill now!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I started using Nimble as a paid user for a couple of years now. As an early adopter, I had great hopes the company would reward early users with new features and benefits. Now I am very disappointed! The price for the service has gone up per month and the features have actually gone down - as the new features get tested on us loyal clients and then taken away to higher cost plans.
The most recent issue is a notice that I have used up my 5GB plan limits and need to upgrade to a more expensive plan. I only have 8000 contacts - how could that possibly use up 5GB of data!
Well, I found out - Nimble is downloading all of my Gmail messages and attachments and storing them on their server. They then use this data against my 5GB plan! If I delete messages out of Nimble to stay in the 5GB limit then it deletes these from my Gmail account. So Nimble is trying to FORCE me to buy a more expensive plan!

Pros

The Social media integration is a nice feature. I'm afraid to say about other features because they will get moved to higher price plans.

Cons

The Android app for my phone crashes constantly! We're sorry Nimble Crashed message is a constant companion on my phone. Holding my Gmail messages hostage for more money is a real Con! They used me to test their group message feature and then took it away once they got it working.

 
 

Lori from Stat Health Immediate Medical care, P.C.
Specialty: Healthcare / Medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been with Nimble for a little over 2 years. Depending on the size of the company, I would recommend this product. You can chat with someone pretty much at any time, and they answer your questions with little wait time.

Pros

They are very helpful. If you want a feature, you can ask, and they might be able to add it.

Cons

Can be slow running, and when you type someones name in they don't always come up right away.

Advice to Others

If you are looking for a scheduling software, for a smaller size company, nimble would be great for that and the pricing is reasonable.

 
 

Ana from Ana Martins PR
Specialty: Other

October 2015

October 2015

Amazing experience with nimble

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The program is highly organized and the search feature is perfectly optimized. It can be accessed from anywhere in the world making it extremely helpful during travel. It connects automatically with social media making it very helpful for a media based company like ourselves.

Likes Least

There's nothing to complain about this product. I don't understand the deals section and the stay in touch feature isn't helpful for us.

Recommendations

Our business has used many similar programs to this and we prefer this software over all of them. It is the easiest to use and the most organized.

 
 

Denille from Ana Martins PR
Specialty: Telecommunications

October 2015

October 2015

Great at Organizing Contacts

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like that Nimble is very detailed and organized. Also love the social media is incorporated as well.

Likes Least

Sometimes the contacts can't be synced from other programs so it has to be done manually.

Recommendations

I think it is a very easy platform to use so I think other will be able to use it efficiently.

 
 

Samantha from Ana Martins PR
Specialty: Other

October 2015

October 2015

Good experience with nimble

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The lists and search optimization make this product ideal for usage.

Likes Least

This product would benefit from a mailing and analytics service that way we could keep all of our email distribution on one program.

Recommendations

I feel that nimble is the best of any type of email database management system.

 
 

Chris from Help Them HOPE
Specialty: Non-Profit

October 2015

October 2015

Nimble and all its

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The amount of information provided on persons. I think it provides a large range of information in a simple way

Likes Least

Information and people is sometimes duplicated. I have seen occasions were there are three different account for the same person.

Recommendations

Updating information if crucial. Accounts and information can get confusing and outdated if you let it.

 
 

Shelby from Help Them HOPE
Specialty: Non-Profit

October 2015

October 2015

Nimble was great

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It allowed the organization to connect all of our information into one place and to easily find information about anyone when needed. It helped streamline things and everyone on the team could access the information at the same time.

Likes Least

No complaints! I really enjoyed using Nimble and its applications.

Recommendations

Ensure that you use tags for each contact listed, it makes it easier to find the information you need and to find contacts of one category at once.

 
 

Stephanie from Help Them HOPE
Specialty: Non-Profit

October 2015

October 2015

Nimble was a breeze!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It's accessible, it's straight forward and it's very useful for organizations/companies with large client databases.

Likes Least

It was sometimes slow to load. Other than that, the site uses quite a big of terms that I wasn't familiar with.

Recommendations

I would highly recommend taking an introductory Nimble training to get you started.

 
 

Heather from Help Them HOPE
Specialty: Non-Profit

September 2015

September 2015

Nimble, a Great Tool to Keep you Connected

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Nimble has a great connection to social media and it will pull information from people's accounts so that you are updated. Also, the new group messaging is a great tool. It is also nice to connect your gmail and see all your correspondence with someone.

Likes Least

There are so many great tools to utilize, but sadly there are too many for our little organization. I wouldn't say that we dislike it because there are so many tools.

Recommendations

Start with a free trial and see if your organization likes it.

 
 

Stephane from Immeria Consulting Services Inc.
Specialty: Consulting

September 2015

September 2015

CRM like it should be!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I just got back to freelancing and I wanted to use a CRM software that would offer quick ramp-up, ease of use, rich profile discovery and connectivity to Google Apps as well as my Invoicing/Project Management tool. I've been evaluating Nimble as well as a couple of other competing services, and so far, I'm very pleased with it. The Chrome Extension is also super handy and I used it extensively to quickly build & enrich my contacts profiles. The Today tab has become the first thing I check in the morning.

Likes Least

Once a lead is confirmed, I would like to create the client and use the info as a starting point to define a project in another service (for invoicing and project management, namely Xero).
Maintaining contacts synced between various services is becoming a challenge - with Google Apps it works relatively well when using the recommended PieSync.

Recommendations

I'm usually very bad at staying in touch with my contacts, so I was looking for something to bring some rigour to it - a good contact management tool, a mechanism for reminding me of getting in touch, and lead management.

 
 

Luke from OceanGate, Inc.
Specialty: Other

September 2015

September 2015

Great balance of functionality with Ease of Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Simplicity supports use. Having a system to adequately represents reality is what supports prospect development.

Likes Least

From time to time the search is clunky. The funnel reporting is also clunky as the default time horizon for closure in reporting tool is rarely what you need.

Recommendations

Nimble may not be adaptable to reporting requirements, etc.; but adaptability comes with the cost of decreased use because of the burden to update.

 
 

Evan from Logical Reality Design, Inc.
Specialty: Software / IT

September 2015

September 2015

Mixed results. Flawed, but still the best match for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We researched ~10 CRM solutions for our small software contracting company (9 people), to help keep track of leads and communications. We have some frustrations with Nimble, but at least as of the last round of reviews it was the best match for our business.

Things we like:

* Price point is reasonable
* Automatic integration with gmail - communications over email with a contact show up with no extra work from us
* Automatic integration with social media
* Shared information with several people on our team
* Reminders to stay in touch with people can be easily created at the same time the contact is created

Likes Least

I have a number of frustrations with ranging from small to moderate. They are:
1) Can only integrate one social media account of each type. Fixing this has been "coming soon" for about eight months. Right now it means I need to decide between my business Twitter account (the official face of the company), and my individual Twitter account (which has 20 times as much traffic). I interact with business contacts via both and can only track one.

2) The Deals tracking tool has several deficiences:
2.1) The Deals view is wider than the page, which requires annoying scrolling with an embedded horizontal scrollbar, and you can't see it all at once. (Deals columns: 1570 pixels. Page width: fixed 1200 pixels, even if your browser is 2000 pixels wide.)
2.2) The "stages" of a deal have an arbitrary maximum limit of 99 days in stage. In my industry, initial contacts often turn into paying work 8-12 months later after companies complete fundraising. Nimble can't handle this.
2.3) There's no way to hide or "put on ice" a deal that is suspended temporarily. You can only close the deal as "won" or "lost". See above, I frequently have leads disappear for a year and then come back to hire us. Unless I want to lose the work I've entered, my only option is to keep all possible leads visible in case they come back eventually.

3) Nimble has its own separate contacts database from my Gmail contacts and no tool built in to synchronize them automatically. I have to use a 3rd-party tool to sync them, and it's fiddly to keep working right. Right now, I think it hasn't worked in a couple of months.

4) The Chrome plug-in to help you enter contact info from Gmail or from a web page is inconsistent. Frequently I select or hover contact name or info, but the plug-in doesn't detect it and I end up having to enter the contact manually anyway.

Recommendations

Make a list of the kind of information you'd like to track, and the way your sales and contact workflow works, to generate a checklist of features you'd like in your CRM. Review the free trials of 5 to 10 of them, and see how well they complete the checklist, so that you have a concrete measurement of what actually suits your needs and what doesn't.

 
 

Rachel from Ana Martins Communications
Specialty: Other

September 2015

September 2015

Excellent, Affordable Cloud Based CRM Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I really enjoy Nimble's intuitive interface and the social media linking features available. For the monthly price, Nimble is worth the low monthly rate for the customer management/database aspect alone. Nimble also tracks your conversations and email history, if you link it to your email. This can be handy when you have a large contact database.

If you are inclined to use it as a task management tool, the functionality is there as well, and I understand that they have just added group emailing within the system.

Likes Least

My company uses Mailchimp as an email marketing tool, and we use Nimble to back up all of those contacts and lists. Nimble technically can upload new contacts directly to Mailchimp. However, it only uploads the email address, sometimes the name. I wish there were a more robust sync option or webhook development to enable real-time or schedule syncs, with option to upload all fields, as well as Groups.

Also, to upload a spreadsheet of contacts- you have to very carefully format your CSV list to exactly match Nimble's fields. If you don't, it just won't upload, and you won't know it. Look on Nimble's website for a free upload template (spreadsheet) to use- that will make your job easier

Lastly, sometimes I find that I end up with duplicated tags (which I use as database "groups"). You have to manually merge those contacts to the original list and then delete the duplicated group. If you don't stay on top of this and inform all users to be careful when typing in a tag for a contact, this can easily happen.

Recommendations

If you are looking for a cost-effective, cloud-based database, you can't do much better than Nimble.

 
 

Terry from OnTarget Interactive
Specialty: Advertising

September 2015

September 2015

Works perfectly for my business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

How it pulls in the social information. It really helps to look at that information before going in to talk to a prospect or client.

Likes Least

I wish LinkedIn would allow a tighter integration but other than that I can't think of anything.

Recommendations

Some systems may look good because of all the things they can do. If you don't need all those things they get in the way of the usability. You can buy the system with every possible function but if it's not simple and easy to use, you've just wasted your money.

 
 

Renea from solid solutions today
Specialty: Software / IT

September 2015

September 2015

Nimble Rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Nimble is quick, easy to use, integrates well with Google Apps for Work.

Likes Least

There is not one thing I do not like about Nimble. It is a well thought out software.

Recommendations

Really understand what integration is available. Does it have an App like Nimble does?

 
 

Vasso from Fieldscale
Specialty: Software / IT

September 2015

September 2015

Easy to use but limited functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love the widget that allows you to auto import contacts to the CRM with one-click

Likes Least

It's not very helpful with task management and the stream and opportunities tab is usually blank

Recommendations

It's very comfortable when you handle multiple email and social accounts. It doesn't guess right about twitter accounts and lacking LinkedIn is very annoying.

 
 

John from Help Them HOPE
Specialty: Non-Profit

September 2015

September 2015

Nimble, it's part of our team!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Contacts: brings all information from the major SM platforms which automatically fills out the profiles. You can also add lead type, source type and many other options to build your profiles. With contacts you can add Tags and Search, When used properly Nimble's tag and search system saves so much time. You can add unlimited tags and then create searches based on those tags and contact details.
The vendor is very responsive and in many ways makes you feel as part of the team.

Likes Least

No complaints about the vendors, but about the product, the Social Media aspect is limited, ie, only one Twitter feed. I would love to be able ditch a scheduling platform for Nimble, but currently I have to use Nimble and a 2nd platform.

Recommendations

Nimble has a of aspects to do it, Today, messages, contacts, sales, insights etc. This might seem overwhelming for the new user. My advice is, concentrate on the aspects the aspects that work best for you and forget the rest. No one one platform is perfect and neither is Nimble, however, if you use it in the correct way for the right reasons, you will get so much value from it.

 
 
 
Showing 1-20 of 545

Sam from mytaskhelper.com
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

With Nimble, all data is stored in one place

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very convenient that with the help of Nimble you can collect, store and process all data about customers and partners in one place.

Cons

All functions work as it should, the system is properly organized and well thought out, and therefore will help solve many problems in both large and small business.

Review Source: Capterra
 

Loren from www.heal10.com
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Powerful CRM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

In this CRM, there is almost everything you need to automate your business. We use all modules, for example, e-mail, customer cards, etc.

Cons

If necessary, import messages from GSuite, I managed to get data only for the last 3 months. In fact, we have been working with many customers for several years and it was very sad to lose this information.

Review Source: Capterra
 

Alla from http://www.diamondvita.com/
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

All customer data is now in order!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The most demanded function for me is the so-called opportunity to stay in touch. For example, it is convenient for me to plan in advance that someone needs to be contacted in a month or two and the system will help in this.

Cons

The system does not support all the marketing tools that we use in our work, I would like to integrate with a large number of tools.

Review Source: Capterra
 

Milana from www.heal10.com
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Here everything is thought out and implemented in the best way

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Nimble conveniently displays all information about our customers and their activity on social networks. This is very convenient, for these movements we understand that it's time to offer this or that help or to organize communication online.

Cons

Due to the fact that there are a lot of functions in this CRM, it seems that it is difficult to master it. In fact, after a few days of working in Nimble, you understand that everything is thought out and implemented in the best way.

Review Source: Capterra
 

Shirley from http://www.heal10.com/
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Nimble has excellent integration with Gmail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've been using Nimble for several years now and most of all I like the integration module with Gmail. This option allows me to sort all my contacts, work with them and store all information in sorted form.

Cons

Even in our small company, soon the place will end at the chosen tariff and we will have to pay a much larger amount.

Review Source: Capterra
 


February 2018

February 2018

Great for sales, a bit limited otherwise.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It's a really good way to keep track of leads and ensuring everyone knows whos working on what and where they are in the sales process

Cons

It feels like it is missing some native integration options that I think would really help boost its usability.

Review Source: Capterra
 

Henrik from jbfconsultants

February 2018

February 2018

LOVE IT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As an entrepreneur, having online networking populate fields is to a great degree supportive. In any case, what I adore most, that I don't see any other person expounding on here is the DEALS Section. We've made a tweaked pipeline that tracks where my group is at on any one customer. In only one look I can see precisely where we are on present and potential arrangements! It's the BEST!

Cons

I truly don't have anything that bounces out. I assume on the portable application, I could see different clients Deals at one time. (You need to channel it by one individual at any given moment). For me, the DEALS segment is the differentiator...

Review Source: Capterra
 

Rania from http://www.diamondvita.com/
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

The system saves valuable time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Previously, I stored my contacts in online tables, and the data had to be copied and added there manually. In Nimble, everything is clearly organized, contacts are added automatically, and now I can spend more time on important tasks.

Cons

The functions that are in the system are enough for me to solve the tasks. Thanks to the developers for such a modern tool, without which business would have to be bad.

Review Source: Capterra
 

Richard from Tubblog

February 2018

February 2018

Great Social CRM system for industry experts, consultants and coaches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easily keep track of important relationships.
Reminders to stay in touch with people.
Strong integration with Google Apps.

Pros

I've been using Nimble CRM for a number of years now. I'm an IT business consultant who needs to stay in touch with clients, prospects and industry influencers. Nimble allows me to seamlessly connect with my email and calendar platform of choice -- Google Apps -- and centrally track my interactions with important contacts.

The Nimble apps also allow me to update information, leads and contact details directly from within the Chrome web-browser. I'm also prompted to stay in touch with VIP contacts in a timely fashion.

In short, Nimble works for me really well. I'd highly recommend it to any industry experts, coaches, authors or consultants who need to keep track of their important relationships.

Cons

The integration with LinkedIn isn't as strong as it used to be -- I appreciate this is due to LinkedIn removing API access.

The Nimble Android app is lacking behind the iOS equivalent of features. I'd love to see the Android app brought up to date with business card scanning and more.

Review Source: Capterra
 

Guillermo from Fund Pro Latin America

February 2018

February 2018

Best CRM tool on market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Nimble can greatly simplify your social media presence and customer and client communications. Quick support

Cons

No Facebook message integration. No email tracking. It is not easy to delete messages, this can be done only one page at a time and could take a lot of time.

Review Source: Capterra
 

Adam from Luxury Consulting

February 2018

February 2018

I love the task management features. A great tool for small businesses.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I just found Nimble last week and singed up for a free trail. I am still getting used to the software, but there seems to be a lot of really good features for CRM. The automated date entry saves a ton of time.

Cons

Not sure if this software was intended for PCs. I am on a Mac and there are some small bugs I have noticed. Nothing too significant though.

Review Source: Capterra
 

Kenneth from Saxe & Associates, Inc.

February 2018

February 2018

Cost Effective CRM

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Absolutely love that Nimble integrates with BOTH Office 365 and Google G Suite. This provides clients that flexibility of using either email and collaboration system.

Cons

Nimble Contact does not permit Group Messages or Sales Forecasts & Reports. To have these important features you must upgrade to Nimble Business.

Review Source: Capterra
 

Nathan from Automatiza.me

February 2018

February 2018

be quick, be NIMBLE (sorry for the pun)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A full CRM with social integration.
You get to know your prospects better and are able to use the information to speak to the customers and prospects in a language that they understand - knowing what their pais are and concerns always helps to close a sale.

Pros

CRM meets social media for small business.
Nimble is one of the CRM's that has made a name for them by delivering a great product that is easy to use and people can actually try before they buy.
The price is good which makes it available for everyone.
The amazin part is that you can get the customer (or prospect) information from social sites like Linkedin, which makes it easy to get to know the prospect - a powerful tool for those who know how to take advantage.
A very easy to use and very smart tool that will help you know your customer better and help you close sales.
A fully fledged CRM

Review Source: Capterra
 

Zakory from BambooHR
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Good customer support, and great value.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its simple to set up and had no issues during implementation, Built-in integrations with multiple software and lots of options on the backend.

Review Source: Capterra
 

Laura from Infinit Technology Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Easy to use, great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The thing I like most about this software is that the software has helped close more business and integrates with office 365

Cons

The things I like least about this software include the difficulty in navigating the system, and does not provide great marketing capabilities.

Review Source: Capterra
 

Audrey from Eagle View Partners

January 2018

January 2018

Good sales tracking tool if you make it a habit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My company uses this software to track sales leads, and it works great if you can get in the habit of using it. The best feature of Nimble is that it creates a log of communication for each of your inquiries, so even if you do forget to communicate through Nimble and hop on email instead, it will still log into Nimble. This software is best at not letting any leads or follow ups slip through the cracks. And if they do, you'll know exactly at which step you let it slip and can be more aware of your sales processes moving forward.

Cons

It's another tool you have to manage. So getting in the habit of using it is the hardest part. Makes the most sense for straight sales type positions to use.

Review Source: Capterra
 

Mark from Wurlwind - Connecting LinkedIn with Sales

January 2018

January 2018

I've been using Nimble CRM for 8 years. I rely on it for Marketing, Sales and Fee earning activity.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and user interface make Nimble CRM a pleasure to use. The Browser Widget means it's available when I use other applications like LinkedIn and Google Search. The Discovery function means creating prospect records is much quicker because of the support the Nimble app provides. And there are many other aspects I could list.

Cons

Importing files of records and synchronisation has resulted in duplicate records and the system could provide better tools to identify duplicates - once identified the merge records function is very good.

Review Source: Capterra
 

Lyndall from The Information Access Group

January 2018

January 2018

Love using this program, it's helped us streamline our contacts.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like searching for contacts and having all the info in one place. I like the export function so that we can export details for direct mail campaigns and I really like the email functionality.

Cons

I wish there was a group note functionality so that we could add a note to a group of people. For example, when we do a direct mail campaign, I'd like to record a note for all people that we sent the material to. At the moment we have to do this one at a time.

Review Source: Capterra
 

Joseph from Curated Artists, Inc.

January 2018

January 2018

easy, user friendly, comprehensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system is constantly at work for you. After one uploads the contacts, everything is connected and it's really scheduled in how it operates, something I as an entrepreneur need greatly.

Cons

It's sometimes difficult to get customer service on the line for some personal training and the sessions are limited in the amount of time you have with them.

Review Source: Capterra
 


December 2017

December 2017

Great CRM for business owners who care a lot about Social Signals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use nimble mostly for market research and keeping up with potential clients. I initially purchased the program for its sleek integration with social media, but came to fall in love with the interface and usefulness of the app. It's a reasonable cost for such an important business tools.

Cons

I wish it was easier to segment your contacts once they're in the nimble system. Also wish there was a better way to add info about each contact. The important feature isn't as good as other CRM tools I've tried. If they could find a way to easily connect with people at conferences and get their information into the system - that would be very helpful!

Review Source: Capterra

  Response: Nimble, Nimble

Date: January 2018

January 2018

 

Hi there,

¿Thanks for reaching out and for your wonderful feedback. :)

We are so glad to hear that you are enjoying our integration with social media to help build an expanded information base on ¿leads.

You can definitely use our Segmentation feature to build a more narrowed search of contacts based off of specific criteria. We would be happy to guide you through these steps, please feel free to reach out to us at care@nimble.com.

Best regards,
Olivia