Nimble Software

As a smaller business, it is important to create a relationship with your clients. Nimble really helps us realize our goals in this aspect. The affordability is important for us, and with Nimble you really get the bang for your buck. I just really wish that they would make it easier for us to manage the duplicates in our system. It is just very tedious to go one by one and edit or delete them. A merge option would be very handy and would make this already awesome software even better.

Pros

I really love the integration with Outlook 365. Most other CRMs require manually inputting your information, but Nimble does not. I also really like the plugins. They make using the software easy to use and my preferred CRM. The ability to look at the calendar while also looking at the customer information is very handy. I’ve had many times where I found this was useful. The best part is the price. This is one of the most affordable options available and the ease of use makes it a no-brainer to purchase. I have used Nimble for a few years and definitely don’t regret changing from my old CRM to Nimble.

Cons

I really wish that this was integrated with MailChimp. I have used MailChimp in the past for my email blasts, and really like the features. If it were integrated with Nimble, I would be very happy. I also found that sorting through duplicate contacts was a little difficult. I’ve had more than once where a customer had two or three contacts in my system, and I would like to have either deleted duplicates or merged them. I know there are third-party apps that could work to fix this issue, but it really shouldn’t be an issue.

Pros

I love using nimble for contact management. It's a great tool to use with social media linking capabilities and conversation history.

Cons

I don't have any cons, but I do wish they would make an improvement and allow contacts to be linked to one another.

Pros

This is perfect for a small business or entrepreneur which I am. It works perfectly to stay close to clients through social media.

Cons

Nothing negative so far! I would recommend to anyone. I just started an online business and this is perfect.

Pros

I could ramble on and on about Nimble but I will keep it short and sweet, Nimble was the best investment I made last year for my company.

Cons

I have not one bad thing to say about Nimble, my team and I are still blown away by how efficient this is.

I think the title says it all! Having come from an enterprise environment and being used to salesforce, this is certainly less customisable BUT doesnt require a saleforce engineer to set up and can be used very simply.

Pros

The Price! Im my opinion this offers the best value for money for those looking for a CRM on a budget
Speed of setup, you can begin working on this in one day
ease of use, its simple to get to grips with

Cons

Support is based in US and can be difficult to reach
Not much customisation although this is being improve
Doesnt allow you to add products

Pros

We have been using Nimble in our environment now for about 2 years. what a great product. the portal is very easy to use and navigate and gives you everything you need right at your fingertips . Having fail over built in and monitor of hardware gives you peace of mind that your appliance is up and functioning for the users.

Cons

no cons with this product. Everything we needed it to do it has done and more. we would look to purchase more from NIMBLE when the time comes.

Pros

They have a very intelligent and predictive platform which enables users to save all the data to the cloud.

Cons

They have sometimes very extreme latency which affects critical releases, i think it might be their server diagnostics issue.

Pros

You can save a lot of time when you integrate with your proprietary financial softwares and makes marketing work very easy

Cons

Some databases are not compatible and i feel like there is lot of excel work, but would definitely like to see some additional features.

Pros

We can easily find key prospects online using keyword searches on the major social networks and tie all communications into my Gmail account.

Cons

I would like some additional features, such as a more robust "ToDo List." For example, I am a BIG Apple user, and I use a Mac and an application called "Things." I love this application.

Pros

Nimble’s integrations were the key for me. And seriously? If you’ve been scared off by the prices of Marketing Automation, this is your low-risk introduction to the new marketing.

Cons

Need to enhance the mobile app because it only has a subset of functionality and I wish every column in the Contacts view could be sorted and filtered.

Pros

Nimble makes you look great online. It tells you when it's time to reach out to someone you haven't communicated with in a while. Cool leads get warm. Warm leads get hot. You get the picture.

Cons

I'd like more set-up instructions on the front end. It's already super easy to use. Having some extra info (based on current situation and future intent) would help me make better decisions earlier and adjust my own workflows accordingly.

Pros

Ease of deployment with no upfront cost. Good easy to use course designer / editor and a pay as you go pricing model.

Cons

Stock imagery is limited and there are less animation options than other LMS on the market.

Pros

Simple way to organize contacts and deals. The email organization was why I signed up for their service.

Cons

Customer service is non-existent when you need them. Takes forever for them to respond. There is plenty of back and forth with them on issues, which would be so much easier if they just went into your account and fixed it. They require you to find the problem and fix it yourself. Very poor mobile.

Pros

Very easy to use, integrates with our payroll software (Gusto), and even has a scheduling function and multiple pay rates.

Cons

I wish the scheduling function was a little easier to use, it takes a lot of time to add the shifts and change the schedule around.

I started using Nimble as a paid user for a couple of years now. As an early adopter, I had great hopes the company would reward early users with new features and benefits. Now I am very disappointed! The price for the service has gone up per month and the features have actually gone down - as the new features get tested on us loyal clients and then taken away to higher cost plans.
The most recent issue is a notice that I have used up my 5GB plan limits and need to upgrade to a more expensive plan. I only have 8000 contacts - how could that possibly use up 5GB of data!
Well, I found out - Nimble is downloading all of my Gmail messages and attachments and storing them on their server. They then use this data against my 5GB plan! If I delete messages out of Nimble to stay in the 5GB limit then it deletes these from my Gmail account. So Nimble is trying to FORCE me to buy a more expensive plan!

Pros

The Social media integration is a nice feature. I'm afraid to say about other features because they will get moved to higher price plans.

Cons

The Android app for my phone crashes constantly! We're sorry Nimble Crashed message is a constant companion on my phone. Holding my Gmail messages hostage for more money is a real Con! They used me to test their group message feature and then took it away once they got it working.

We have been with Nimble for a little over 2 years. Depending on the size of the company, I would recommend this product. You can chat with someone pretty much at any time, and they answer your questions with little wait time.

Pros

They are very helpful. If you want a feature, you can ask, and they might be able to add it.

Cons

Can be slow running, and when you type someones name in they don't always come up right away.

Advice to Others

If you are looking for a scheduling software, for a smaller size company, nimble would be great for that and the pricing is reasonable.

Likes Best

The program is highly organized and the search feature is perfectly optimized. It can be accessed from anywhere in the world making it extremely helpful during travel. It connects automatically with social media making it very helpful for a media based company like ourselves.

Likes Least

There's nothing to complain about this product. I don't understand the deals section and the stay in touch feature isn't helpful for us.

Recommendations

Our business has used many similar programs to this and we prefer this software over all of them. It is the easiest to use and the most organized.

Likes Best

I like that Nimble is very detailed and organized. Also love the social media is incorporated as well.

Likes Least

Sometimes the contacts can't be synced from other programs so it has to be done manually.

Recommendations

I think it is a very easy platform to use so I think other will be able to use it efficiently.

Likes Best

The lists and search optimization make this product ideal for usage.

Likes Least

This product would benefit from a mailing and analytics service that way we could keep all of our email distribution on one program.

Recommendations

I feel that nimble is the best of any type of email database management system.

Likes Best

The amount of information provided on persons. I think it provides a large range of information in a simple way

Likes Least

Information and people is sometimes duplicated. I have seen occasions were there are three different account for the same person.

Recommendations

Updating information if crucial. Accounts and information can get confusing and outdated if you let it.