Nimble vs SysAid

RATING:

4.4

(1869)

Nimble has 1869 reviews and a rating of 4.38 / 5 stars vs SysAid which has 441 reviews and a rating of 4.54 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (1869)
4.5 (441)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
November 2, 2023
April 15, 2024
Pros/Cons
  • Pros

  • We also get tracking features which is amazing and through this we can also chats in group to make our products fantastic.
  • Integrations work seamlessly, the tool helps us manage a great number of contacts with ease.
  • Cons

  • The constant spam ads/suggested info pages is a bit annoying. If this was not the case, many more of our project managers would be using this.
  • If you have large database of contacts then it will sometimes becomes headache for you because it fails to upload your all contacts.
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  • Pros

  • With SysAid, we like the AD integration, Asset Inventory and cost.
  • Superior, Best, easy to use, the better, like no other.
  • Cons

  • The main disadvantage is the insane price, because of which the product is simply not available to small teams.
  • But the problem comes when get tons of unneeded email. For example, I will close out a ticket (and get a message that the ticket is closed).
Read all user reviews
Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos