--- title: "Novagems Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Novagems . Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Novagems is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/novagems-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Employee Scheduling Software](https://www.softwareadvice.com/hr/employee-scheduling-comparison/) / [Novagems](https://www.softwareadvice.com/crm/novagems-profile/) / Novagems Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/novagems-profile/) Reviews # Novagems User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 25 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.8/5 - Value for money: 4.4/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 16 reviews (64%) - 4 stars: 6 reviews (24%) - 3 stars: 2 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (4%) ### Most mentioned pros - Combines schedluing and employee monitoring into one easy to use software. - Novagem's checkpoint/touring feature is amazing, it allow security guards to scan and/or take picture of tagged checkpoints in set intervals and data is transferred to each nightly report along with activity logs and incident reports. - It makes my job as a security manager easy and simplified. ## Novagems customer reviews Showing reviews 1-25 of 25 (page 1). ### Great tool for managing security teams efficiently - Overall rating: 5/5 - Reviewer: Neha S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Novagems has been a solid addition to our daily operations. We manage a team of about 40 security guards across multiple sites, and this software helps us keep everything organized without having to juggle spreadsheets and phone calls all day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The scheduling feature is the biggest time-saver for me. I can create shifts, assign guards, and handle last-minute changes in just a few clicks. The reporting is also very useful for client meetings and payroll. The mobile app is easy for the guards to use, and we haven't had major training issues. Customer service has been responsive when we've needed help. #### Cons The interface can feel a bit cluttered at first, and it took me a week to find all the features I needed. #### Reasons for switching to Novagems Tracktik was costly. Poor client support --- ### Completely Satisfied - Overall rating: 5/5 - Reviewer: Nicholas B. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Overall Completely Satisfied, the product meets are immediate needs and allows us operate efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros What I appreciate most about the Novagems is its user-friendly interface and the instant notifications it provides for employees clocking-in on time, being present on-site, and actively engaging in tasks. #### Cons One aspect of Novagems that doesn't meet my expectation is their 24/7 customer support. While they usually answer calls promptly, the assistance provided may lack the competence, leading to delays of hours or even days to resolving an issue. #### Reasons for choosing Novagems Price was the ultimately the deciding factor #### Reasons for switching to Novagems Our goal was to go paperless and Novagems was able to do that most affordably --- ### Overall, Novagems has made scheduling and day-to-day monitoring much easier for our team, while giving us better visibility into our operations. - Overall rating: 5/5 - Reviewer: Harul S. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The biggest advantage for us has been the ease of scheduling and the visibility the platform provides. Creating and managing shifts is simple and quick, and it gives our supervisors a clear view of what is happening in the site, including when someone doesn’t arrive at a scheduled site or when a duty is missed. The dashboard also gives management a helpful overview of performance and trends. The support we’ve received has been excellent as well. [sensitive content hidden] was especially helpful during our initial setup and made the onboarding process very smooth. He took the time to guide me through everything, answer my questions and has continued to be available whenever I’ve needed assistance. His support has made it much easier for us to get started and use the platform confidently. #### Cons Since Novagems offers many features, it took our team a little time to explore and understand everything available on the platform. However, the demos and training provided by the team made the learning process much easier. --- ### “Promising Platform, But Not Reliable for Daily Operations” - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been frustrating. While the platform shows potential, ongoing technical issues, lack of reliability, and inconsistent support have made it difficult to depend on for daily operations. For a business that requires accuracy and efficiency, the system falls short. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The platform has a solid concept and aims to centralize workforce management into one system. When features work as intended, they can be useful for organizing operations. #### Cons Frequent technical issues, unreliable performance, slow customer support, and lack of flexibility. Instead of improving efficiency, it often creates additional administrative work. #### Reasons for switching to Novagems We were looking for a more modern, all-in-one platform that could better support scheduling, tracking, and overall workforce management. Novagems appeared to offer more advanced features and scalability, which aligned with our growth goals. Unfortunately, the actual performance and reliability have not met expectations. --- ### Great all inclusive program - Overall rating: 5/5 - Reviewer: Travis H. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Novagems allowed us to consolidate several technology platforms into one. It has a lot of versatile features and is easy to use. Novagem customer support is extremely friendly, responsive, and communicative. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This program combines the features of multiple software programs, such as patrol, scheduling, GPS monitoring, and timesheets, into one. This has greatly increased accountability for our employees and organization. The versatility of the features allows you to customize it to your individual needs. #### Cons There were some bugs in the beginning, but the support team fixed them promptly. There are some additional reporting features that would help our organization, and I know the support team is working to implement them. #### Reasons for switching to Novagems Trying to consolidate our technology platforms. --- ### Great software - Overall rating: 5/5 - Reviewer: John P. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered We love dealing with Novagems, especially [sensitive content hidden] They have always surprised us with their customer support and Novagems helps us in the current market stage that we are in. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love the ease of use, the editable geofence, the ability to schedule guards easily, and open up new job sites and get guards set up. #### Cons Probably one of the most important things that it lacks is that we cannot really do parking management. For instance, if you needed to document a license plate during a report, you cannot look up that info based on the license plate. You may need to see prior violations in the past but you can't do this. But, the rest of the app makes up for some of this. #### Reasons for switching to Novagems Their customer support was nonexistent. We needed help setting up the app and they charged for helping us set it up. You are limited to the amount of jobs or licenses as well. --- ### Novagems Security Guard Software - Overall rating: 4/5 - Reviewer: Albert D. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Great customer service and decent software at a reasonable price. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Combines schedluing and employee monitoring into one easy to use software. #### Cons Can be glithcy, goes down for a few miutes at a time. #### Reasons for choosing Novagems Price and customer support are better with Novagems. #### Reasons for switching to Novagems Silvertrac is outdated and does not have scheduling. --- ### Helpful and easy-to-use workforce management tool - Overall rating: 5/5 - Reviewer: Geet A. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Novagems has been positive. It is useful for managing schedules, tracking employees, and keeping work organized. It helps reduce manual work and makes day-to-day operations easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Novagems is easy to use and helps keep scheduling, attendance, and team communication organized in one place. It saves time and makes daily staff management much smoother. #### Cons Some features can take a little time to get used to at the beginning, and small improvements to the interface would make it even better. --- ### Great for scheduling & GPS tracking, updates could be less frequent - Overall rating: 5/5 - Reviewer: Katherine S. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Honestly, one of my favorite things about Novagems is how it pulls scheduling, attendance tracking, GPS monitoring, and reporting into a single platform. It's made our day-to-day so much smoother, everything stays organized, and we're not jumping between different tools just to get things done. #### Cons The app requires updates quite often, which can be a bit disruptive to our day-to-day workflow. It feels like just as we've settled into the current version, a new update rolls out, and we have to adjust all over again. --- ### NOVAGEMS is a gem! - Overall rating: 3/5 - Reviewer: Tameka R. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered We had the opportunity to assist the software team with testing and providing feedback with some of Novagems features. The Novagems software has provided our company a superb timekeeping and tracking experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Most likable feature for Novagems is the scheduling, GPS monitoring, checkpoints/tours and timekeeping tools. When creating schedules Novagems allow you to create repetitive schedules and number of guards with the click of a button, this is very helpful with managing multiple client sites. GPS monitoring is phenomenal, this feature has saved the company $$$ when staff are late or leave posts early, Novagems tracks whether staff is within the designated perimeters. Novagem's checkpoint/touring feature is amazing, it allow security guards to scan and/or take picture of tagged checkpoints in set intervals and data is transferred to each nightly report along with activity logs and incident reports. The timekeeping feature allows for accurate and precise hours a guard worked, with the options to choose extraction layout, time periods, etc. #### Cons The hours are calculated in one hundredths, which can be time consuming especially when preparing payroll for multiple staff. If an employee worked 6.72, payroll must convert this to 6.43 ( rounded 6 hours and 45 minutes) #### Reasons for choosing Novagems Cost and software support team. --- ### Novagems, great product, amazing customer service. - Overall rating: 4/5 - Reviewer: John P. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Most of my comments are documented in the ratings, but ease of use is high, they were able to get us up and running in little to no time, they schedule meetings to teach how to use the software, and so far the software is top notch. It is definitely a plus for our long term clients/employees and it helps to track for payroll. Their customer service, ours being Aditya, has always been responsive to our needs. We also use QR codes /NLC tags, scan points to make sure our guards are rotating on their tours. #### Cons Sometimes the mobile software gets a little glitch. For a period of time we could not edit the geofence, however, once Novagems was notified they immediately went to work to fix the issue and it was fixed in a matter of days. Also, the app logs us out from the manager app which can be frustrating when trying to check in with the guards tours and as an administrator, we expect to already be logged in when launching the app from our personal phones. Besides that, it is a great addition to your portfolio. #### Reasons for switching to Novagems We wanted to try another company with a better priced software and features. --- ### Productivity Enhancement - Overall rating: 5/5 - Reviewer: Komal P. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered I recently started using the Nova Gems app, and overall, my experience has been quite positive. The app is user-friendly with an intuitive interface that makes navigation seamless. The features are well-organized, allowing me to efficiently manage tasks and track progress of our employees. One of the standout aspects is the robust notification system, which ensures I never miss an important update. Additionally, the customer support has been responsive and helpful whenever I've had questions. While there is always room for improvement, particularly in expanding some functionalities, Nova Gems has significantly enhanced my productivity and organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent Customer service and support and quick Response #### Cons One aspect I liked least about Nova Gems is its occasional lag when switching between different features or updating information. While the app generally performs well, these occasional delays can be frustrating, especially when I’m trying to quickly manage my tasks. --- ### Novagems- Review - Overall rating: 4/5 - Reviewer: Milos N. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Although the features are strong. One room for improvement can be the limited features. Although they do provide customization, the wait time can be long. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Scheduling and reporting have been a breeze since we have switched to Novagems. We can make week’s of schedule in advance with simple steps that are like a walk in the park. #### Cons Scheduling on my phone is almost impossible My app keep sending me some random notifications in the midle of the night and its annoying, i would like to be able to change the sound on the notifications --- ### Best security scheduling - Overall rating: 5/5 - Reviewer: Justus B. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered I love it Makes my life so much easier and scheduling and coordinating #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the GPS feature love the scheduling feature love how They accept feedback #### Cons Sometimes the app crashes or the GPS lag sometimes #### Reasons for switching to Novagems Didn’t have as many options as Novagems does --- ### Novagems has transformed the way we manage things at my security company - Overall rating: 5/5 - Reviewer: Mandeep K. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered I have been using Novagems Security Guard Management System for some time now and it has been a very helpful tool towards management of our daily tasks. It makes my job as a security manager easy and simplified. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system helps track the security guards in real-time. This feature has helped our patrolling team on a bigger scale. With checkpoints and real-time supervision, we could deliver more effective services to our clients. Besides, there are other features that make every-day tasks easy like scheduling, reporting, timesheets, checklists, and more. Once you start using it, you will see how much this system has to offer. #### Cons One problem I faced was getting the entire team onboard. Not everyone on the security team found it easy to get along with the system. So, we took some time and the team of experts from Novagems helped us at every step when we required consultation and demos. It took some time but the team is now seamlessly using the system. --- ### Great product - Overall rating: 5/5 - Reviewer: Inderjit K. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Great Scheduling tool & reporting system helps to do pay period hours counting #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use , Improve team efficiency, mobile friendly #### Cons simply good nothing like least, just miner fix & costumer service resolves quickly --- ### Great and Easy app to use - Overall rating: 5/5 - Reviewer: Abraham D. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Great and affordable app to schedule and release shifts and track sites #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User Friendly Easy to launch Great customer support team Easy/ free unlimited supporting session #### Cons We asked for excel format of schedule reports for next updates --- ### Brings all our data into one place. - Overall rating: 4/5 - Reviewer: Nathan O. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered This system brings our data into one place and allows us to use less systems and spend less time moving data between the multiple systems we had in the past #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Provides a combination of Services in one place/platform. Allows us to roster staff to shifts, prove time in attendance for both customer verification and payroll, and GPS tracking of staff whilst on jobs sites aiding both Occupational Health and Safety and proof of service for customers. #### Cons Web portal is slow on to access and make changes from Australia, App often drops out, user experience is not intuitive and requires multiple clicks and sub menus to set up shifts. --- ### Very good product for the money and ease of use. - Overall rating: 5/5 - Reviewer: Terrance B. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered So far so good and no issues and no outages. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very easy to use and teach. #### Cons None at this time but will report in the future if any. #### Reasons for choosing Novagems they are very competitive and works great #### Reasons for switching to Novagems Cost and to many outages --- ### RAVA Services review - Overall rating: 5/5 - Reviewer: Rachelle B. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered I absolutely love the Novagem App. It helps me stay organized and know where my employees are at all times. It also is wonderful for billing customers and scheduling #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Employee tracking and scheduling. I also love being able to call customer service anytime I need help. [sensitive content hidden] is AMAZING! #### Cons The monthly cost. Because I have so many girls on so many jobs in one day, I usually exceed the limit monthly. --- ### NovaGems Review - Overall rating: 4/5 - Reviewer: victoriya s. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros The staff lay out and the staff info we can collect. #### Cons The mobil app is hard to work with on the go. Not having time off makes things hard. Vacation days not being blocked off so we can't schedule is a must for us as well --- ### Not the Best, Not the Worst - Overall rating: 3/5 - Reviewer: Scott S. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered 3 out of 5, too time consuming when dealing with 120 officer's schedules that cannot be rolled over in a single batch #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros Still currently learning the system right now. #### Cons In the inability to create a working and master schedule. --- ### Novagem - Overall rating: 5/5 - Reviewer: Muhammad K. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are using the software for more than a year, it's easy to use and their support services are very helpful. --- ### Good Tracking Software - Overall rating: 4/5 - Reviewer: Manmehar S. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Ease of use, Functionality and Tracking. #### Cons Software is not stable as sometimes patrols go away. #### Vendor response Thank you Manmehar for your review :) Replied August 2022 --- ### JMS review - Overall rating: 5/5 - Reviewer: Jinder M. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it’s easy to use and can add the trackers easily #### Cons Couldn’t find the app on some phones. But available on android and apple --- Novagems Reviews, Pros and Cons - 2026 Software Advice