--- title: "Nutshell Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Nutshell. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Nutshell is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/nutshell-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Nutshell](https://www.softwareadvice.com/crm/nutshell-profile/) / Nutshell Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/nutshell-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/nutshell-profile/alternatives/) # Nutshell User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 625 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 321 reviews (51%) - 4 stars: 230 reviews (37%) - 3 stars: 59 reviews (9%) - 2 stars: 11 reviews (2%) - 1 star: 4 reviews (1%) ### Most mentioned pros - Personally I like the ability to do Marketing and drip campaigns within the system, as well as making/logging calls within the system. - Nutshell is also committed to improving the platform with new features, a better UI, and excellent customer support. Whenever I have an issue, they respond promptly and work until the issue is resolved. But I rarely have a problem with it. - I like the dashboard features and that I can choose what I want on my own dashboard vs our old program where admins all had the same sign in information and the sales manager decided what was going to be displayed on the dashboard. ### Most mentioned cons - The help desk (AI and human), along with the training videos were so poor that it made it difficult to determine the many things that were manual (instead of automated), making usability very poor. - Because Nutshell is intentionally simple, it may not offer the depth of customization or advanced reporting found in larger enterprise CRMs. - We are somehow bothered by how data redundancy is approached, detected or managed especially when you are uploading by batch- it is tough. ## Nutshell customer reviews Showing reviews 1-25 of 625 (page 1). ### Solid CRM for small sales teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Capital Markets - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to use and gets you up and running fast – no complicated setup . The interface is clean and intuitive, so my team actually uses it without complaining . Pipelines and contact management are straightforward, and the free live support is actually responsive and helpful when you need it . #### Cons It's pretty basic and sales-focused only – no invoicing, no project management, no time tracking built in . If you need those, you'll have to pay for other tools and stitch them together. Email marketing is a separate paid add-on, which feels annoying for an "all-in-one" CRM . Customization and advanced reporting are also limited compared to bigger enterprise CRMs --- ### Highly Recommended!! - Overall rating: 5/5 - Reviewer: Brittany S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Good from beginning to present! The support options are fantastic, and the value for what we're paying annually is excellent. We're a small business, and I don't ever feel that the service we receive differs from big companies or those with large portfolios. I highly recommend Nutshell. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Nutshell has been easy to use from day one. Reports are easy to run and Leads are easy to create and close/Win. It's easy to sort through many contacts and groups and the onboarding process was fantastic. My employer moved from an in-house CRM to Nutshell earlier this year. The transition team was supportive and helpful. No question was out of the question. We felt comfortable getting to know the program. The trial provided before our decision purchase was perfect, and all the items we added during the trial carried over into the live program. #### Cons My only complaint is that sometimes features change. This seems to be announced beforehand, and feedback is requested afterward. But I do wish some changes were optional rather than mandatory. #### Reasons for choosing Nutshell Ease of use the biggest seller. And the cost. --- ### Great Platform! - Overall rating: 4/5 - Reviewer: Kate L. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Nutshell has been very positive. It's easy to learn, user-friendly, and helps keep contacts, leads, and sales activities organized. The platform simplifies day-to-day CRM tasks and makes it easy to track progress. While I'd like to see more advanced features and customization options, it's a reliable and efficient CRM that works well for managing customer relationships. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use! It has features that simplify day-to-day CRM tasks, making it easy to manage contacts, track leads, and monitor sales pipelines. The interface is intuitive, so it's quick to find what you need, and the automation and reporting tools help save time and keep everything organized. Overall, it makes staying on top of customer relationships and sales activities much more efficient. #### Cons It could have more built-in features and customization options to support a wider range of workflows. While it covers the essentials well, adding more advanced functionality and integrations would make it even more versatile as business needs grow. --- ### Best bang for your buck CRM for small businesses! - Overall rating: 5/5 - Reviewer: Patrick G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I chose Nutshell after exploring more than a dozen CRM platforms when HubSpot priced me out of their market. Nutshell was the only platform that provided me with all the features I needed, without the bloat, at a price point that seemed too good to be true. Setup and implementation were simple, and it has become an integral part of my sales and contact management workflow. Nutshell is also committed to improving the platform with new features, a better UI, and excellent customer support. Whenever I have an issue, they respond promptly and work until the issue is resolved. But I rarely have a problem with it. It's fantastic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that it has all the features my small business needs without the exorbitant price tag of platforms like HubSpot. More importantly, I'm not stuck paying for extra features and functionality that I don't need. #### Cons Limited options to use Zapier to create automations across software tools. I would love to see them expose more of the fields and functions of Nutshell so that I can build more useful automations to support my workflow. #### Reasons for choosing Nutshell Best mix of features (that I needed) and price. #### Reasons for switching to Nutshell Hubspot was too expensive and bloated with features I didn't need. --- ### Nutshell in a Nutshell - Overall rating: 5/5 - Reviewer: Liam D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Smooth and simple. The company behind Nutshell is nothing but helpful and accommodating. They have really helped us through set up or bugs encountered. They will even go as far as helping you with imports through there White Glove Service for those who are still learning technology meaning switching is as easy as possible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros As an entry level CRM for small business. Nutshell has helped me during my entire career and to grow in my position. #### Cons As they are a smaller company. Features and Quality of Life updates can take time especially when newer bigger updates are added. #### Reasons for choosing Nutshell At the time, Hubspot was too expensive and not worth the price. Nutshell had very manageable and personalized structures to make sure we could take it on and grow. --- ### Great system for growing businesses - Overall rating: 4/5 - Reviewer: Garret W. - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We've been using Nutshell for 4.5 years, and it's been pivotal in growing our business and connecting with our customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros There is quite a bit of customization with Nutshell and it serves very well as a platform for goods/retail services. Personally I like the ability to do Marketing and drip campaigns within the system, as well as making/logging calls within the system. #### Cons Unfortunately for my team, Nutshell is geared more towards products than services. We've had several custom requests or ideas come up over the year that Nutshell can't/hasn't put in, so we're forced to either shelf the idea or come up with a substitute. #### Reasons for choosing Nutshell Price and the status of our company at the time we were in need of a new CRM. #### Reasons for switching to Nutshell Needed an easier way to run reports, and we had a desire to communicate with our customers inside a CRM instead of copy-pasting emails and calls into the Notes/Timeline. --- ### Nutshell(in a nutshell) it just works - Overall rating: 5/5 - Reviewer: Alexander Elliot P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Nutshell unlike other CRMs brings direct returns. Our Sales staff were able to hit the ground running very quickly. Too many other products require less technical people to become more savvy and that causes resistance, and slow uptake. Nutshell, Just works, and the users "get it" #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nutshell has a very user friendly and intuitive user interface. The API gives access to numerous data points to aid in Process Integration I especially like the feed back on Emails sent through the system. way more useful than basic Non-Delivery reports #### Cons I would like to see an additional API for the marketing section. this would make it much easier to automate customer contact feedback #### Reasons for switching to Nutshell Salesforce was too confusing for our sales force. Ironically, Salesforce is not for a salesforce, more like "tech force" --- ### Nutshell is Great! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I'm very happy with Nutshell. It's affordable, easy to use, and the customer support is great. It seems like they're constantly investing in themselves, too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Nutshell is very easy to use. It's easy for people to learn, and it's easy to self-navigate. Creating email templates is quick, too. It's also very affordable. #### Cons Nutshell is very simple, which can be frustrating. There are time we want it to do things like creating different outcomes in the lead stages, but it can't do that for us. #### Reasons for choosing Nutshell Primarily cost, plus there is a steeper learning curve with Salesforce --- ### Nutshell is the BEST - Overall rating: 5/5 - Reviewer: Jody F. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. FAR exceeded our expectations coming over from ACT that we had used for 20 years. We can't say enough how much we enjoy working with, and benefit from using, Nutshell. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Where to start: 1. Database filtering is awesome 2. Emarketing tools are easy to use 3. Marketing metrics capture is very helpful 4. Customer support is outstanding, whether same day online chat, or easily setting up a video call back #### Cons 1. Some of the canned reports could have broader functionality 2. Would like to see an ability to create custom reports. All of the data is there, but extracting it in a customizable, meaningful report format is lacking. #### Reasons for choosing Nutshell Primarily due to the email marketing capabilities and metric tracking. #### Reasons for switching to Nutshell ACT sucked. Our entire team was frustrated with using it. Nutshell was recommended to us by one of our principals. --- ### Came From Salesforce Never Going Back - Overall rating: 5/5 - Reviewer: Sawyer D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, Nutshell provides a great product at a very reasonable price. Nothing but good things to say about this tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Coming from Salesforce, the ease of use and plug and play aspect of this CRM is a breath of fresh air. It has made our lead management and sales funnel a breeze. Anytime we have approached their team with an issue its always a solutions first upsell never type of approach. #### Cons Its frequent GUI changes causes confusion from time to time with our older employees. They do adjust, but it is tiring finding the same button you taught them how to use last week. #### Reasons for switching to Nutshell The pricing was too high for the product we received. --- ### Sales Opperation review - Overall rating: 5/5 - Reviewer: Faith H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far we have had a positive time using nutshell it has helped us create a better view of our client accounts while being user friendly enough to be easily picked up by salesguys who have never used a CRM tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I am enjoy nutshell for its easy contact managment capabilitys. Being able to link mutiple leads/quote an view them all under a company/person in Nutshell has given us the ability to stay more organized. #### Cons We would like to see more customization in the quote tool and we would also like the mobile app to have full functionability #### Reasons for choosing Nutshell Sales guy friendly - and [sensitive content hidden] was extremly well spoken and took the time to follow up with me several time - his customer service was a great taste of what the support would be with nutshell --- ### Nutshell CRM Review: Pros & Cons - Overall rating: 5/5 - Reviewer: Randall C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The onboarding is easy, and the customer service team is available for questions. Their Knowledge Library helps keep stay updated with how to utilize the CRM. They also do a great job with monthly workshops to learn more about the features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Intuitive Interface Clean design and easy navigation make it accessible for non-technical users. Customizable Pipelines Sales pipelines and stages can be tailored to match your specific sales process. Email Integration & Automation Syncs with Gmail/Outlook, allows for automated follow-ups and email sequences. Mobile App Mobile experience for managing contacts and pipelines on the go. Team Collaboration Includes activity tracking, team assignments, and in-app messaging. Affordable Pricing Competitive pricing compared to Salesforce or HubSpot, especially for smaller teams. #### Cons Basic Reporting Features Reporting and analytics are functional but lack advanced custom dashboards or forecasting tools. Marketing Tools Are Light Basic email marketing is included, but not a full marketing suite (e.g., no landing pages or A/B testing). No Free Plan Only offers a free trial; not ideal for early-stage startups looking for a free tier. #### Reasons for choosing Nutshell We chose Nutshell over other products due to pricing and functionality. #### Vendor response Thank you for sharing your positive review of Nutshell, Randall! We're glad to hear how Nutshell is helping you customize your sales process, automate communication, and collaborate with your team more effectively! Good news: landing pages are included with every Nutshell CRM subscription as part of the Marketing Foundation plan! To start using landing pages, check out this support article: https://support.nutshell.com/en/articles/8790094-landing-pages-create-effective-landing-pages All the best, Jewell from Nutshell Replied May 2025 --- ### Useful CRM - Overall rating: 4/5 - Reviewer: Erin J. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We use Nutshell extensively for managing customer interactions, maintaining a presence with our customer base and automating certain outreach processes. We could use some more flexibility with how the software works. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Nutshell does a good job of organizing and maintaining full records of interactions, conversations, emails, and notes with our customers. The relationship of Person to Company to Lead is useful. The communication tools for reaching out to customers directly from Nutshell are also very good. The commitment to an available REST API is essential for our use and something I really appreciate and respect about Nutshell. #### Cons There is limited flexibility in some of the features of Nutshell. For example in the automations, it is limited as to what can be used to trigger the next step or to trigger an automatic email/communication. I wish that leads could function more completely as orders in and of themselves, with the ability to include percentage based line items such as sales tax or apply discounts to all of the products on a lead. I would like to see more flexibility in general to reflect how different businesses might operate. --- ### Nutshell Makes You Money - Overall rating: 5/5 - Reviewer: Maeghan G. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience with Nutshell has been very positive. It has given our team much better visibility into our contacts, communications, and pipeline, which has made our day-to-day work more organized and intentional. The reporting tools have been especially helpful for our marketing efforts. We are able to review the data, adjust our messaging based on what we are seeing, and make more informed decisions about where to focus our efforts. As a result, we have seen an increase in project volume and a clearer understanding of what is working. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that Nutshell keeps a complete comms history for every contact. It's helpful to see the history, as well as keep tabs on when emails are viewed. The customizable pipelines keep my leads organized. #### Cons The inbox function can be glitchy by getting caught in a refresh cycle. It also doesn't offer a bulk delete function, so there's a lot of junk alongside my important emails. #### Reasons for choosing Nutshell Nutshell has email history for contacts. --- ### Nutshell for a Property Management - Overall rating: 4/5 - Reviewer: Sera A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall a good experience. It did help reach our goal into understanding where the leads come from, geographical area, referrals, agents,etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our management company started using this software back in February 2024. The goal of the system fpr us was to track and identify sources of new leads and monetary value of every single one of them. The system guarantees security in its overall everyday task and it provides great customer support if something is not clear. Client accounts are arranged based on what we prefer, date in first approach, properties, etc. Overall I would say that thanks to its email management and contact management, its gives value for money spent. #### Cons Sometimes the system creates duplicates, and it makes my job a little confusing as I need to redirect the lead. --- ### Simple, Effective CRM That Delivers - Overall rating: 5/5 - Reviewer: Logan E. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, we’ve been very happy with Nutshell. It’s easy to use, widely adopted by our sales team, and supports consistent execution without unnecessary complexity. The platform does exactly what we need it to do and provides strong value for the business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nutshell is easy to use, quick to adopt, and well suited for teams that want a CRM to support selling rather than become a project to manage. Pipelines are clear and customizable, activity tracking is straightforward, and managers get solid visibility into performance without heavy reporting or admin work. #### Cons Because Nutshell is intentionally simple, it may not offer the depth of customization or advanced reporting found in larger enterprise CRMs. Organizations with highly complex workflows or heavy automation requirements may eventually outgrow it, even though that same simplicity is what makes it effective for day-to-day sales execution. --- ### Nutshell is a game changer! - Overall rating: 5/5 - Reviewer: Reed T. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it's been great having the ability to bring in new customers and have the ability to track their progress has been a game changer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It allows me to manage my leads and manage existing leads so no one is forgotten or left out. It also is easy to keep track of potential customers and what stage they are in the sales process. #### Cons Some of the terminology is a little confusing at first and walkthroughs were definitely helpful but having the ability to share and work together is great. --- ### Does one thing, and does it well - Overall rating: 4/5 - Reviewer: Nicky B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered We share Sales across three functional groups in my company, and Nutshell helps us stay organized. We particularly like the ability to bcc Nutshell when we email a prospect and the email is automatically populated in their profile. Nutshell does one thing, and it does it well. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Nutshell just gets the job done. No fancy bells and whistles; if you want to track leads and manage prospects in a simple, straightforward way, Nutshell is what you need. #### Cons Nutshell can feel a bit dated at times, like old enterprise SaaS software. There are definitely more modern features in the platform, but the UI could use updating to help direct use of those features a bit better. --- ### New to Nutshell. - Overall rating: 4/5 - Reviewer: Kyrie B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, I am new to Nutshell, but have enjoyed it so far. It is user friendly and with a little practice, I've caught on quickly to some of the unique features it offers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros I like being able to see all of the progress my lead has made in one place start to finish. It helps me build my relationship with the client and provide better support when they encounter issues. It is also helpful to have all email communication in one place, regardless of the account emailing them. There are less repeated conversations, and it saves us time and money. #### Cons I have struggled to connect my calendar using the scheduler and have worked with Nutshell's support team to help figure it out. It is an ongoing issue but Nutshell's support has been quick and helpful. --- ### Amazing CRM - Overall rating: 5/5 - Reviewer: Thalys C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The experience has been very good, the CRM is easy to use and have everything we need to organize our deals. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros An intuitive, easy-to-use CRM that helps keep everything organized and makes daily work much more efficient #### Cons The CRM is great and very intuitive, but adding a bit more customization would make it even better!! --- ### Really easy to use! - Overall rating: 4/5 - Reviewer: Hayden L. C. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall nutshell has been great! Easy lead management and account management. I feel like my data is secure every time I use the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Nutshell has a easy to use dashboard. I never have trouble navigating what I need when I log in. I am able to track the information I need with ease. #### Cons Sometimes I have trouble reaching someone on the support team, the only way I have had success is by email. I don't like not being able to call a support line. --- ### Great CRM, Easy Tracking and Outbound Calling - Overall rating: 5/5 - Reviewer: Reilly M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Nutshell is a Great CRM very simple and very easy to learn. Most CRMS can be complex or hard to track emails but this is very easy #### Cons Can be buggy, but over all it has been very easy to use, easy to get out large amounts of calls and emails --- ### Nutshell: Great for a Growing Business! - Overall rating: 5/5 - Reviewer: Devangi D. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The overall experience with Nutshell has been great, and it is definitely worth the money. The drag-and-drop feature is very user-friendly and makes it easy for users to keep track of their leads. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Nutshell is very user-friendly and easy-to-use. It is great for growing business with multiple sale persons working at once on different deals. --- ### Nutshell CRM seems like a good software. - Overall rating: 5/5 - Reviewer: Mark B. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nutshell CRM seems like a good software offering Security, Value for Money, good Customer Support, Email Management, Lead Management, Client Accounts, Sales Pipeline. #### Cons I had issues moving my information from Pipedrive to Nutshell CRM. But it looks like a good platform for CRM with a few more features than Pipedrive CRM. --- ### Great for beginners and pros, alike. - Overall rating: 5/5 - Reviewer: Verity D. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very good. First time using a CRM and this one has been simple to learn and easy to navigate. I like the customizable dashboard. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the duplicate feature to prevent the same client being entered. I also like to divide the clients by state and leads won. #### Cons I do not have any dislikes with the program, but it does seem to lag after a contact is recorded. It can take several minutes. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/nutshell-profile/reviews/?page=2) --- Nutshell Reviews, Pros and Cons - 2026 Software Advice