--- title: "Nutshell Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Nutshell. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Nutshell is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/nutshell-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Nutshell](https://www.softwareadvice.com/crm/nutshell-profile/) / Nutshell Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/nutshell-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/nutshell-profile/alternatives/) # Nutshell User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 625 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 321 reviews (51%) - 4 stars: 230 reviews (37%) - 3 stars: 59 reviews (9%) - 2 stars: 11 reviews (2%) - 1 star: 4 reviews (1%) ### Most mentioned pros - They recently built out a suit of new features for prospecting, sales and customer service and they keep adding stuff to it. - It has all the CRM features our business needs and is a perfect solution for everything we wanted when we set out to evaluate different options. - Personally I like the ability to do Marketing and drip campaigns within the system, as well as making/logging calls within the system. ### Most mentioned cons - The help desk (AI and human), along with the training videos were so poor that it made it difficult to determine the many things that were manual (instead of automated), making usability very poor. - The mobile app lags behind the web app, which is a problem for outside reps who want to update from the car. - It's odd that a CRM built for retail cannot run a report on one product code without other data entering in. ## Nutshell customer reviews Showing reviews 1-25 of 625 (page 1). ### Still loving Nutsell - Overall rating: 5/5 - Reviewer: Jackson F. - Verified reviewer: Yes - Industry: Defense & Space - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I would say 10/10. I recommend it all the time to other reps or people that are in the sales industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to use. Everything is in one place, and it tracks all the emails for you. you are always up to date on contacting customers. #### Cons They are making a lot of changes, some good some bad. It takes a little getting used to when they are constantly adding new updates. #### Reasons for switching to Nutshell Act was terribly slow because it used a remote database. --- ### Nutshell is a hidden gem in the CRM space - Overall rating: 5/5 - Reviewer: Jeff B. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience with Nutshell CRM has been excellent. It’s genuinely easy to use, which means I spend less time clicking around and more time selling. The interface is clean, modern, and intuitive, and I can see exactly where deals sit in the pipeline at a glance. Forecasting feels straightforward, not like a separate project, and the visibility it gives my team into next steps and momentum is a big win. It doesn’t feel bloated or overly complex, yet it covers what most teams actually need day to day. Honestly, it’s a hidden gem. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like best about Nutshell CRM is how easy it is to use. The UI is clean and intuitive, and it gives me great visibility into my pipeline and forecast without feeling cluttered or complicated. Overall, it’s definitely a hidden gem for teams that want clarity and speed without a big learning curve. #### Cons What I liked least about Nutshell CRM is that it can feel a bit limited when you’re looking for deeper customization or more advanced, enterprise-style reporting. Some workflows and fields don’t always flex as much as you’d want if you’re trying to match a very specific sales process. A few features may require workarounds or integrations rather than being built in the exact way you expect. Also, if your team is coming from a bigger CRM, there can be a short adjustment period where certain options you’re used to aren’t in the same place or aren’t as robust. Still, the simplicity is usually worth it. #### Reasons for switching to Nutshell I switched from HubSpot to Nutshell because I wanted a CRM that felt simpler and more focused on sales execution. HubSpot is powerful, but for my day to day use it felt heavier than it needed to be and sometimes slowed the team down. Nutshell gave me a cleaner UI, faster workflow, and clearer visibility into pipeline and forecasting without all the extra complexity. It also felt like better value for what I actually needed, and adoption was easier because the learning curve was minimal. --- ### Solid CRM for small sales teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Capital Markets - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to use and gets you up and running fast – no complicated setup . The interface is clean and intuitive, so my team actually uses it without complaining . Pipelines and contact management are straightforward, and the free live support is actually responsive and helpful when you need it . #### Cons It's pretty basic and sales-focused only – no invoicing, no project management, no time tracking built in . If you need those, you'll have to pay for other tools and stitch them together. Email marketing is a separate paid add-on, which feels annoying for an "all-in-one" CRM . Customization and advanced reporting are also limited compared to bigger enterprise CRMs --- ### Great system for growing businesses - Overall rating: 4/5 - Reviewer: Garret W. - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We've been using Nutshell for 4.5 years, and it's been pivotal in growing our business and connecting with our customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros There is quite a bit of customization with Nutshell and it serves very well as a platform for goods/retail services. Personally I like the ability to do Marketing and drip campaigns within the system, as well as making/logging calls within the system. #### Cons Unfortunately for my team, Nutshell is geared more towards products than services. We've had several custom requests or ideas come up over the year that Nutshell can't/hasn't put in, so we're forced to either shelf the idea or come up with a substitute. #### Reasons for choosing Nutshell Price and the status of our company at the time we were in need of a new CRM. #### Reasons for switching to Nutshell Needed an easier way to run reports, and we had a desire to communicate with our customers inside a CRM instead of copy-pasting emails and calls into the Notes/Timeline. --- ### Nutshell(in a nutshell) it just works - Overall rating: 5/5 - Reviewer: Alexander Elliot P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Nutshell unlike other CRMs brings direct returns. Our Sales staff were able to hit the ground running very quickly. Too many other products require less technical people to become more savvy and that causes resistance, and slow uptake. Nutshell, Just works, and the users "get it" #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nutshell has a very user friendly and intuitive user interface. The API gives access to numerous data points to aid in Process Integration I especially like the feed back on Emails sent through the system. way more useful than basic Non-Delivery reports #### Cons I would like to see an additional API for the marketing section. this would make it much easier to automate customer contact feedback #### Reasons for switching to Nutshell Salesforce was too confusing for our sales force. Ironically, Salesforce is not for a salesforce, more like "tech force" --- ### Wish we had found Nutshell sooner - Overall rating: 5/5 - Reviewer: Daniel N. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Nutshell has been a significant upgrade from our previous CRM. We can use the features without constantly feeling nickel-and-dimed. Yes there are features you have to pay extra for, but the base plans include more than their competitors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love all the automation that we have been able to incorporate into the CRM, Pipeline, and back office operations team. Nutshell has allowed us to streamline processes. Nutshell includes many features at no additional charge, saving us money because we do not need to purchase them from other companies. Customer Support is USA-based and usually prompt. We manage newsletters, drip campaigns, follow-up sales emails, as well as pipeline and CRM, all in one tool. #### Cons It lacks a feature to create your own workflow from scratch. Nutshell would be better if it had a more user friendly mobile app. #### Reasons for choosing Nutshell The cost was more attractive and we got more users without having to pay user by user. #### Reasons for switching to Nutshell Features, benefits and cost. Nutshell offered more value. --- ### Nutshell in a Nutshell - Overall rating: 5/5 - Reviewer: Liam D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Smooth and simple. The company behind Nutshell is nothing but helpful and accommodating. They have really helped us through set up or bugs encountered. They will even go as far as helping you with imports through there White Glove Service for those who are still learning technology meaning switching is as easy as possible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros As an entry level CRM for small business. Nutshell has helped me during my entire career and to grow in my position. #### Cons As they are a smaller company. Features and Quality of Life updates can take time especially when newer bigger updates are added. #### Reasons for choosing Nutshell At the time, Hubspot was too expensive and not worth the price. Nutshell had very manageable and personalized structures to make sure we could take it on and grow. --- ### Nutshell is Great! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I'm very happy with Nutshell. It's affordable, easy to use, and the customer support is great. It seems like they're constantly investing in themselves, too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Nutshell is very easy to use. It's easy for people to learn, and it's easy to self-navigate. Creating email templates is quick, too. It's also very affordable. #### Cons Nutshell is very simple, which can be frustrating. There are time we want it to do things like creating different outcomes in the lead stages, but it can't do that for us. #### Reasons for choosing Nutshell Primarily cost, plus there is a steeper learning curve with Salesforce --- ### Nutshell is the BEST - Overall rating: 5/5 - Reviewer: Jody F. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. FAR exceeded our expectations coming over from ACT that we had used for 20 years. We can't say enough how much we enjoy working with, and benefit from using, Nutshell. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Where to start: 1. Database filtering is awesome 2. Emarketing tools are easy to use 3. Marketing metrics capture is very helpful 4. Customer support is outstanding, whether same day online chat, or easily setting up a video call back #### Cons 1. Some of the canned reports could have broader functionality 2. Would like to see an ability to create custom reports. All of the data is there, but extracting it in a customizable, meaningful report format is lacking. #### Reasons for choosing Nutshell Primarily due to the email marketing capabilities and metric tracking. #### Reasons for switching to Nutshell ACT sucked. Our entire team was frustrated with using it. Nutshell was recommended to us by one of our principals. --- ### Came From Salesforce Never Going Back - Overall rating: 5/5 - Reviewer: Sawyer D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, Nutshell provides a great product at a very reasonable price. Nothing but good things to say about this tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Coming from Salesforce, the ease of use and plug and play aspect of this CRM is a breath of fresh air. It has made our lead management and sales funnel a breeze. Anytime we have approached their team with an issue its always a solutions first upsell never type of approach. #### Cons Its frequent GUI changes causes confusion from time to time with our older employees. They do adjust, but it is tiring finding the same button you taught them how to use last week. #### Reasons for switching to Nutshell The pricing was too high for the product we received. --- ### Nutshell is a huge part of our business productivity! - Overall rating: 4/5 - Reviewer: Kenna K. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everyone on the team has been super helpful. The support is incredibly prompt for a fairly small company and they are always open to feedback. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Super intuitive platform. Fairly customizable platform for our B2C business. As a small business its important to us to have an affordable platform that suits as many needs as possible. #### Cons A lot of the features that would be super beneficial to our company are behind a pay wall and are charged in USD which isn't your fault but as a Canadian it's difficult to justify. #### Reasons for choosing Nutshell They seemed to appeal more to tech savvy big businesses which is the complete opposite of us. --- ### Useful CRM - Overall rating: 4/5 - Reviewer: Erin J. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We use Nutshell extensively for managing customer interactions, maintaining a presence with our customer base and automating certain outreach processes. We could use some more flexibility with how the software works. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Nutshell does a good job of organizing and maintaining full records of interactions, conversations, emails, and notes with our customers. The relationship of Person to Company to Lead is useful. The communication tools for reaching out to customers directly from Nutshell are also very good. The commitment to an available REST API is essential for our use and something I really appreciate and respect about Nutshell. #### Cons There is limited flexibility in some of the features of Nutshell. For example in the automations, it is limited as to what can be used to trigger the next step or to trigger an automatic email/communication. I wish that leads could function more completely as orders in and of themselves, with the ability to include percentage based line items such as sales tax or apply discounts to all of the products on a lead. I would like to see more flexibility in general to reflect how different businesses might operate. --- ### Significantly improved guest communication - Overall rating: 4/5 - Reviewer: Cherrye M. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Positive; this is the most organized we've ever had our CRM and I'm looking forward to continuing to grow with them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It has been excellent for organizing and centralizing all client communication in one plac; pipelines are flexible and work well beyond traditional sales tracking. #### Cons It is costly for small teams; you can't upgrade specific team members without upgrading everyone, even part-time or seasonal employees. It doesn't feel small-business friendly. --- ### Nutshell for a Property Management - Overall rating: 4/5 - Reviewer: Sera A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall a good experience. It did help reach our goal into understanding where the leads come from, geographical area, referrals, agents,etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our management company started using this software back in February 2024. The goal of the system fpr us was to track and identify sources of new leads and monetary value of every single one of them. The system guarantees security in its overall everyday task and it provides great customer support if something is not clear. Client accounts are arranged based on what we prefer, date in first approach, properties, etc. Overall I would say that thanks to its email management and contact management, its gives value for money spent. #### Cons Sometimes the system creates duplicates, and it makes my job a little confusing as I need to redirect the lead. --- ### Simple, Effective CRM That Delivers - Overall rating: 5/5 - Reviewer: Logan E. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, we’ve been very happy with Nutshell. It’s easy to use, widely adopted by our sales team, and supports consistent execution without unnecessary complexity. The platform does exactly what we need it to do and provides strong value for the business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nutshell is easy to use, quick to adopt, and well suited for teams that want a CRM to support selling rather than become a project to manage. Pipelines are clear and customizable, activity tracking is straightforward, and managers get solid visibility into performance without heavy reporting or admin work. #### Cons Because Nutshell is intentionally simple, it may not offer the depth of customization or advanced reporting found in larger enterprise CRMs. Organizations with highly complex workflows or heavy automation requirements may eventually outgrow it, even though that same simplicity is what makes it effective for day-to-day sales execution. --- ### Nutshell is a game changer! - Overall rating: 5/5 - Reviewer: Reed T. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it's been great having the ability to bring in new customers and have the ability to track their progress has been a game changer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It allows me to manage my leads and manage existing leads so no one is forgotten or left out. It also is easy to keep track of potential customers and what stage they are in the sales process. #### Cons Some of the terminology is a little confusing at first and walkthroughs were definitely helpful but having the ability to share and work together is great. --- ### Excellent tool for small to medium businesses looking to sophisticate marketing - Overall rating: 5/5 - Reviewer: Julie R. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We are really just getting started with this tool. We love the email feature- it's been very easy to get an email program up and running. Excellent, intuitive user interface. Looking to use more landing page and visitor IQ data. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros We receive Nutshell use as part of large agency agreement to a suite of various marketing platforms and tools. Excellent value for money. The fact that we can access landing page development, customer lead data etc. quickly and easily within a great UX is awesome. #### Cons Some limitations on how accessible it is to export customer data. Would like 2 way, real time updates to meeting management so availability is current. --- ### Clean, User-Friendly CRM - Overall rating: 5/5 - Reviewer: Marcy R. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, our experience with Nutshell has been very positive. It’s easy to use, keeps us organized, and helps us manage customer relationships more efficiently. The platform is intuitive, and the support team has been helpful when needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nutshell has been easy to use and very intuitive. It’s helped us stay organized and keep better track of our customer interactions. The support team has also been responsive and helpful. Overall, it’s been a great tool for our team. #### Cons Occasional small learning curve for new users. Some features take a little time to fully learn but help is available. --- ### Intuitive and easy to use! - Overall rating: 5/5 - Reviewer: Kari R. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Nutshell has made tracking our leads, customers and information quick and efficient in one place. It's very intuitive and easy to use! It's great to have everything in one place and to be able to see real time notes from the team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nutshell has made tracking our leads, customers and information quick and efficient in one place. It's very intuitive and easy to use! #### Cons I have no complaints about Nutshell at this time. Everything is working well. Nutshell has been a huge upgrade from our last tracking system. --- ### Easiest way to keeping track of leads! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that it is intuitive and easy to keep track of your customers and prospects. Additionally, you can link your email inbox to Nutshell, which displays your email threads alongside your customer's profile. #### Cons Sometimes it freezes or glitches, but these issues only occur occasionally, and the problem resolves in seconds. --- ### Effective sales solution and partner tracking - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It's relatively easy to use from a sales and partnership maintenance support platform. The ability to track communications via synced email is invaluable. I like the ability to add discrete fields for reporting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Effective quick way to view all potential partners throughout the entire sales process, easy to prioritize partnerships by value and key objectives within each partnership. The ability to sync communications with emails is valuable to reduce double documentation. #### Cons There are opportunities to support operations post-sale in a more customer relationship management-type way. --- ### Great CRM, Easy Tracking and Outbound Calling - Overall rating: 5/5 - Reviewer: Reilly M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Nutshell is a Great CRM very simple and very easy to learn. Most CRMS can be complex or hard to track emails but this is very easy #### Cons Can be buggy, but over all it has been very easy to use, easy to get out large amounts of calls and emails --- ### Good experience with Nutshell - Overall rating: 5/5 - Reviewer: Matyas K. - Verified reviewer: Yes - Industry: Building Materials - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nutshell is relatively easy to use and the simple interface makes it easier for my company to get things done. #### Cons There are few things here and there lacking. For example the email signatures don't offer many tools to edit. --- ### Simple, straightforward, easy to use. - Overall rating: 5/5 - Reviewer: Robert W. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Its been great at helping to streamline our sales progress and help transform our organization into a team of capable sales people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its simple to use, and straightforward. It integrates email and other platforms directly, making it easy to see responses from clients in one place. It also allows for a more collaborative sales process, as you can easily see which tasks your colleagues have completed and see their communication too. #### Cons It does not make it easy to log repeat customer transactions, membership/subscription based services. --- ### Great for beginners and pros, alike. - Overall rating: 5/5 - Reviewer: Verity D. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very good. First time using a CRM and this one has been simple to learn and easy to navigate. I like the customizable dashboard. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the duplicate feature to prevent the same client being entered. I also like to divide the clients by state and leads won. #### Cons I do not have any dislikes with the program, but it does seem to lag after a contact is recorded. It can take several minutes. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/nutshell-profile/reviews/?page=2) --- Nutshell Reviews, Pros and Cons - 2026 Software Advice