Octopus CRM vs TeamSupport

RATING:

4.6

(271)

Octopus CRM has 271 reviews and a rating of 4.58 / 5 stars vs TeamSupport which has 844 reviews and a rating of 4.47 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (271)
4.5 (844)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
April 2, 2024
November 21, 2023
Pros/Cons
  • Pros

  • I have a LinkedIn Recruiter seat and so I use that for building projects and sending InMails. However, Octopus CRM has been fantastic for increasing my candidate outreach in building my network.
  • The ease of use and set up is what attracted me as well as the price.
  • Cons

  • After a few months using the software, I didn't see any missing feature that disappoints me.
  • There is a limit to the number of users you can pull into a single list, not sure if this is a software problem or LinkedIn.
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  • Pros

  • I like the ability to search up previous tickets that could help me review issues that occurred before.
  • Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.
  • Cons

  • I often have trouble locating previous tickets using the search feature.
  • The configuration and setup is very non-intuitive and confusing.
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Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

Advisor Recommendations

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1 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos