Odoo vs SugarCRM

RATING:

4.1

(798)

Odoo has 798 reviews and a rating of 4.13 / 5 stars vs SugarCRM which has 407 reviews and a rating of 3.8 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.1 (798)
3.8 (407)
Ease-of-Use
4 / 5
3.5 / 5
Value for Money
4 / 5
4 / 5
Customer Support
3.5 / 5
3.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
April 18, 2024
April 7, 2024
Pros/Cons
  • Pros

  • Organized and connectable: the Odoo has a good UX/UI, you can found your specific function faster and Sometimes from the same page Like make a task for my assistant while I'm on the sales page.
  • Search is fast and flexible, alot of combination search function. Easy to use with the same UI style, UI is very clean not messy.
  • Cons

  • The support is terrible, specially in UAE, the account managers for enterprise never respond and tickets are open for 3 and 4 days.
  • Second thing is when there is any error in py file sometimes it fails to give exact error.
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  • Pros

  • The SugarCRM team was incredibly helpful and supportive during our decision between various CRMs we were testing out, namely Salesforce and SugarCRM.
  • The best thing about this software is that it always provide the best customer relationships marketing software.
  • Cons

  • The data does not link well together and the relationships you can build are very limited, which really limits the power of the software overall.
  • Some of the time, I can't login to different devices PCs which are downside for me.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

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15 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos