Olark is a cloud-based live chat solution that enables businesses to interact with customers through their website. Key features of Olark include automated messages, team management, real time reporting, searchable transcripts and more. The solution also offers targeted chat, chat monitoring and analytics within a suite.

Olark can integrate with the HTML code of the website and allows users to add live chat options across all website pages. The solution provides trigger-based chat feature, which allows customer agents and sales representatives to proactively start a chat session with website visitors. When live chat agents are not available, Olark takes messages from visitors so that agents can reach out to them later.

Olark offers dashboards and customized reports to monitor agent activity and chat performance. Users can get a view of the customer service process to take decisions regarding customer satisfaction improvement. Services are offered on a monthly and annual subscription basis.

Agent availability
Agent availability
Agent availability
Agent performance
Agent performance
Chat analytics
Chat analytics
Customer feedback
Customer feedback
Targeted chat
Targeted chat
Traffic monitoring
Traffic monitoring

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



313 Reviews of Olark

Overall rating

4.5 / 5 stars

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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

A customization chat function for e-commerce

A simple way to add live chat and messaging to any e-commerce website

Pros

A lightweight async chat client that does not slow down your website load times, the UI can be customized to match your brand. Many plans and features including team management, transcripts, visitor page and cart tracking.

Cons

For our free legacy installation the visitor page and geolocation tracking is no longer working, not sure the reason.

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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Live Chat hub

Pros

Contact easily with others(no calling required)
Nicely designed(clean and simple)
Screen sharing with others to clearly umderstand and get the issues resolved

Cons

Not able to create your own specific username to due to one centralised server as other one has the same name

Not found any other disadvantage as not used it for long

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Very good website chat option

We got good customer engagement and leads from chat. Our team was able to help website visitors progress further (and faster) in the funnel.

Pros

Olark is easy to set up and get started with quickly. With minimal (to none) IT involvement you can engage your website visitors. Very good options to trigger a chat based on activities and other attributes. Screen share option is good (sometimes buggy though).

Cons

Customization options for the appearance of chat window are limited.

Samantha from Self-employed

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

Excellent Live Chat Software

Customer chat support statistics can be monitored real-time, which makes management easier. We just found it really helpful that transcripts/messages are searchable, so we can easily refer to these as necessary.

Pros

I love that it's simple to use, and even simpler to integrate with Wordpress. You're basically ready to go in a few minutes, even with no coding knowledge.

Cons

The per agent pricing can be quite steep, but it's only fair given the premium features of this software.

Sarah from CrossCountry Mortgage, Inc.

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

My Opinion of Olark

Pros

That it is so user-friendly and can easily be integrated with other software. I use it to communicate with my borrowers that are coming from out of state.

Cons

The only negative thing about Olark is that there are other programs similar to it.

Ellen from AHS

Number of employees:  10,000+ employees

Ease-of-use

Functionality

October 2018

Super Easy System To Connect With Customer Support

Pros

I've noticed more and more websites with online chat windows to answer questions. Many are branded with Olark so I've had some experience with it. It's really easy to use on both a computer and a phone. I like that I can leave my name and email to wait for a response instead of staying on the page, however, as you can see in my cons, this happens a bit too much.

The biggest perk I think is how well it works on a phone.

Cons

I've only ever used this as a consumer, so I don't know how easy or hard it would be for a website owner to install on their side. For that reason, I haven't really come across any real cons.

I wish site owners would staff their side more, I get "Away" messages quite frequently.

Reese from Silver Paw

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Speak up!

Pros

If you're looking for an easy to use chat program for your website, look no further. It's super easy to set up and use and it'll make contacting you very easy for your customers.

Cons

Their pricing structure leaves some desire. I wish they had lower costs.

Harsha from FusionCharts

Number of employees:  51-200 employees

Ease-of-use

Value for money

Functionality

October 2018

One of the foremost customer chatting tool

Pros

They know how to do customer sales/ support chat softwares really well.

Cons

There are many free alternatives that can take on Olark any day.

Yolibet from Fidelity Investments

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

This is so easy to use to implement live chats on my website!

Pros

This really could not be easier to use and I'm so glad that I got this for my business site. It makes it so easy to go ahead and answer questions for my customers!

Cons

Nothing at all! I highly recommend this software!

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Verified Reviewer

Number of employees:  5,001-10,000 employees

Ease-of-use

Functionality

October 2018

Reliable

We support one of our products through chat support using Olark and I love it so far.

Pros

I use this product for about 8 hours everyday and it's only gone down maybe once or twice.

Cons

Can't think of any. It's been reliable so far.

Matthew from Wootware Computers (Pty) Ltd

Specialty:  Retail

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great real-time chat software

Pros

- Searchable chat transcripts make review easy
- Automated messaging makes users seem more responsive
- Reporting functionality is great for performance review

Cons

- Per agent pricing is a poor model which many live chat software seems to employ, Olark should stay ahead of the curve & make pricing more fair

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good program. No Spellcheck

It is great for having a user-friendly view as well as setting up as an admin. easily the features, and surveys you wish for users etc.

Pros

It is very cheap per user, it is easy to use and overall great if you are just starting to do live chat -

Cons

No Spellcheck ! We all need and love spellcheck.

Salvador from TicTop Sales

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Easy to use, but expensive

I have a small team and the relation ease of use, quality and price is high. I have it integrated with a CRM, but I cannot share all data Olark generates for my lead management

Pros

You can have your chat online working in minutes.
It is very easy to define your look and configure conversations.
Staff working with Olark very, very quickly as it has a very friendly interface.

Cons

If you want to create a complex first level desk offered by chat online it becomes complex and expensive.

Jonathan from aus ants

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Checkout tawk.to and then make up your mind

I loved it, used it and recommended it and then found tawk.to which is honest to god the same tool but free. Game changer.

Pros

This is a great tool. In a vacuum I would say its the best thing since sliced bread. However, we do not live in a vacuum and other tools exist that do the same job for free.

Cons

Well I get billed every month and that literally stabs my wallet and chest simultaneously.

Igor from TestDome

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Practical live chat tool

Since we started using Olark at TestDome.com, our direct communication with our users has improved considerably.

Pros

Easy to use, nice UI. Good overview of visitors. Good chat review/transcript functionality.

Cons

Olark doesn't offer a mobile version of their app, only via Trillian.

Ganesh from Letscheckup

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Livechat tool for website

Pros

Olark is the software which you need for Website. i like the way live chat collects the data for Recontacting customers / clients. Nice way to interact with customer and solves there Queries. Robust design and user friendly interference makes Olark best tool

Cons

Few thing i dislike about olark is it gets disconnected frequently but when i contacted Customer support they really support me with my Query.

Brad from 3dcart.com

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Online Chat with Olark

Very easy to work with and install on the webstie.

Pros

Olark is a great feature to use. We let our customers know that for an online chat service Olark gives you many options and even a free option. I have recommended this to many of my customers.

Cons

Actually this software if worth getting. There are no cons as they do offer a free service as well and as I stated many of my customers use this service so their customers can chat live on the website.

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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Solid option for live chats on your website

Olark was the perfect solution to our customer needing a simpler and more efficient communication option with their customers.

Pros

We used this software for a client's website where they needed to be able to provide support to customers via live chat. They often got simple requests about their product and it made the user experience so much better for both the company and the customer. I found Olark's customer service to be excellent.

Cons

The biggest drawback for us was the lack of customization options for the branding/look of the software. However, we were able to work around it to integrate it into their brand.

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Verified Reviewer

Number of employees:  1 employee

Ease-of-use

Functionality

September 2018

Using Olark was a great way to live-chat with my client

Pros

My client used Olark as their primary means of live-chatting, and when I engaged with them using this platform, it was quick, efficient, and very effective as a tool for relaying information.

Cons

I think the design of the chat windows could be more minimal in regard to the design and the layout.

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Functionality

August 2018

Useful live chat

Pros

We looked for a chat that could easily adapt to our website. Olark represented the best tool we identified, since it incorporated all the key elements we were looking for, including the possibility to attach something

Cons

Nothing specifically. Maybe it could be nice to add some more customization in the chat format/template


Displaying 1 - 20 of 313 reviews