Olark Software


 

Olark is a Web-based live chat software designed for enterprises of all sizes. This solution offers live chat, targeted chat, chat monitoring and analytics within a suite.

Easily integrated with the HTML code of the website, Olark allows users to add live chat options across all website pages. The key features of this solution include trigger-based chat, which allows customer agents and sales representatives to proactively start a chat session with website visitors when the visitors get stuck on a particular page or needs help with something.

When live chat agents are not available, Olark takes messages from visitors so that agents can reach out to them later.

With dashboards and customized reports to monitor agent activity and chat performance, users get a complete view of the customer service process and are better able to make decisions regarding customer satisfaction improvement.

 

Olark  - Agent performance
 
  • Olark  - Agent performance
    Agent performance
  • Olark  - Agent availability
    Agent availability
  • Olark  - Chat analytics
    Chat analytics
  • Olark  - Customer feedback
    Customer feedback
  • Olark  - Targeted chat
    Targeted chat
  • Olark  - Traffic monitoring
    Traffic monitoring
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

222 Reviews of Olark

 

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Software Advice Reviews (5)
More Reviews (217)

Showing 1-5 of 5

Michael from Riskalyze
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Industry standard

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Very easy to use. Little to no training required to get up amd running. Up to date server statuses consistently

Cons

They use exclusively olark for support. If there are any issues you have to tweet at them to get a response

 
 

Marissa from Rissy Roo's
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Has Enhanced Our Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Olark Live Chat has greatly enhanced our ability to communicate with our customers.

Pros

Easy to use.

 
 

Andy from Powerlinx
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Lightweight and beautiful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to use and stylish. Looks good in the bottom right of your homepage. Easy features to use and very easy to see past chat history, which surprisingly you don't always get in this industry

Pros

Looks nice
Works easily
Simple learning curve

Cons

n/a

Advice to Others

Try it out!

 
 

Stanislav from MustHaveAdvertising
Specialty: Software / IT

August 2016

August 2016

Olark gives us a perfect price/value/reliability combination

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Olark offers the best feature/price combination for our needs for now. We like the co-browsing feature which is pretty straightforward for our clients and doesn't require much explanation on how to use it. If we rarely need support from Olark they usually answer the questions fast and thoughtful. Some of the companies we tried before only provided canned suggestions. Not the case with Olark.

Likes Least

The chat doesn't support file attachment feature. It forces the users to send the screenshots (of a previously encountered error e.g.) separately and our support folks have to attach the files to the issues later by hand.

Recommendations

Look at 1-2 killer features which are most important for your type of business (what will solve the problem you're trying to solve). Then you can really focus on what will work for you not spending much time on the full feature set investigations.

 
 

Jeff from Riskalyze
Specialty: Software / IT

April 2016

April 2016

Really stellar live chat product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Their customer support is pretty stinking great. That's the first thing I'll mention.

Their live chat is solid. They have rare interruptions and actually apologize if/when they do (not a "sorry IF we inconvenienced you"—yuck).

They have a lot of neat features, like screensharing with the customer, integrations with HelpScout and other helpdesk services, and webhooks to integrate to others.

Likes Least

The price point is really odd—you buy 1, 4, 8, or 16 users. It would make way more sense to me if I just buy users, and then it's discounted once I reach X users.

Recommendations

Like anything else, think about your needs. Cobrowsing (screensharing) was a big plus for us as it differentiated Olark from everyone else. Our customers love live chat and love the Cobrowsing tool so they can express *exactly* what they're talking about :)

 
 
 
Showing 1-20 of 217

Sebastian from Body Armor Outlet, LLC

September 2017

September 2017

Olark is great and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Olark is extremely user friendly and gives our company an advantage to have our online customers call in after a quick virtual conversation. Closing sales with Olark is easy!

Cons

The only thing I would like to see change is the popup feature when you get a message to have it stay on my screen instead of disappear.

Source: Capterra
 

Matt from Foresight Sports
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Simple chat tool that can be used in multiple ways

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Allows our customers quick access to our support team.

Pros

Like that it can be implemented simply to your business web page and then accessed from your computer or phone.

Cons

Wish there were more detailed options to integrate with our CRM but so far it has proven to be worth the investment.

Source: Capterra
 

Eduardo from Partner Hero
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Olark, is a great tool for customer support. Easy to use and I've experienced minimum or no errors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

better and faster interactions with clients

Pros

User-friendly: makes very easy to provide support to clients. The mobile version works great. Commands and Shortcut menus make everything easier

Cons

Sometimes when saving a new command or shortcut it takes some time to update the information. You have to refresh the website to make sure the update was completed.

Source: Capterra
 

Todd from Buffer
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Easiest way to bring real-time support to your customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a quick and easy setup tool that gets you chatting with your customers in real-time. It's very reliable and integrates nicely into the workflow we have for our other help desk software.

Pros

Simple, easy and reliable chat tool that integrates well with CRM and other Help Desk software. Olark has been a game changer for us, we now can offer support right in the moment as customers need it to keep them running smooth with our product. The Olark team also provides stellar support over live chat to their own customers.

Cons

There much more designed for smaller chat teams, and lack a few features. They've just now implemented file sharing with in chats, this has been a huge help, and is something we've needed. They also don't quite have a note feature yet which would be very handy for our internal communication.

Source: Capterra
 

Christine from ReveMoto, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great & easy to use live chat!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's very easy to setup and start implementing onto your website. We like that we're able to see who are returning visitors or new visitors so that we can create a new chat accordingly. There's also built-in features that allows some automation so you can make sure you're meeting the needs of your customers, and responding to them in an effective manner. You're able to start a chat after a customer has visited x page, been on your website x number of minutes, and other additional requirements.

Cons

It would've been nice if it could sync with our shopping platform so we're able to see if it's a current customer to serve them even better. Also, I don't believe we're able to ask questions and poll like some other chat programs allow when you're not available to chat.

Source: Capterra
 

Joe from Sutron Corporation

July 2017

July 2017

Olark Live Chat for Websites - Easy to Use, Great Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, easy to set up, great customer support for any questions, ongoing additions to functionality, company listens to customer concerns.
Associates actually use their live chat service for communication.

Source: Capterra
 

Marissa from Rissy Roo's

June 2017

June 2017

Great Solution for Ecommerce Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We've found Olark to be very easy to use, we've found communication with our customers via chat has increased sales and made the shopping experience more convenient for our customers.

Cons

It is very annoying to receive "prank chats" from people that are looking to waste your time and not actually interested in a purchase at all. I'm not sure how or if this can be prevented.

Source: Capterra
 

Bradley from Self-Employed
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Excellent for small company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Allows us to offer a light-touch chat service. Helps us field questions at times when we know our site will be extra busy.
Very bare bones -- chat...what else do you need
Need to explore the deeper functionality within the dashboard

Pros

Very easy to log on and open up chat
Great when you do not have a full staff of employees to run a 24 hour chat service
Easy to collaborate and take shifts

Source: Capterra
 

Emilia from Duuzra

June 2017

June 2017

The best free livechat

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Easy to use, intuitive, customisable and great follow up from the developers. I use it every day and my team loves it

Cons

I would hope they would develop an app or integration with slack as I sometimes forget that I have olark open

Source: Capterra
 

Tessa from JM Bullion
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Love Olark!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really enjoy using Olark. I think it's fun. The bird with the its little birdhouse is so cute, and the way it turns to nighttime when you're not accepting chats--adorable!

It's super easy to use. I am a huge fan of the notification systems. I like how you get both visual and auditory notifications, and well as follow-up notifications to remind you, "Hey! Don't forget about me over here! I'm still waiting!" I like how you can tag chats with whatever tag you desire; we've really had some fun with those!

The co-browsing feature is pretty awesome, though I'll admit, some of our customers are rather paranoid, and the fact we can do something like that freaks them out quite a bit, so I avoid telling most people we have the ability to co-browse. Still, it's a really cool feature, and it can be SO helpful!

One thing I wish they'd improve is the length of time you can block a user. When I last used Olark, the longest you could block someone was 24 hours. Some of the people who visit chat prove themselves worthy of a significantly longer blockage period.

Pros

The cute little touches

Cons

You can't block pervs longer than a mere 24 hours

Advice to Others

If you don't want to make it possible to initially block someone for more than 24 hours, perhaps after a particular IP address has been blocked X # of times, it is eligible to be blocked permanently? It;s not like a determined individual isn't going to find his/her way around the blockade anyway.

Source: Capterra
 

Ines from Nuadis
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Requets to improve Olark

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Integration with slack
App based on iOS
Less expansive for 1 user
We will switch on crisp.im because it's free

Source: Capterra
 

David from Acuity
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Olark makes it easy to engage with prospects as they're visiting your website

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When a prospect is contacted by your team and they visit the website, Olark will let you know who that client is and will give you the option to start a chat with that prospect right from the website.

Pros

Very easy to use, makes it very easy to contact an employee

Cons

Sometimes it can't tell you who the prospect is, only where that prospect is located.

Source: Capterra
 

Keval from Integratecloud SAAS Pvt Ltd.
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Love Olark.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Olark is a great chat software. The Chat helps in communication with Customer coming to our Website.

Pros

Easy to use is one of the best thing to look forward. Its shortcut facility to use. It gives an extra comfort for communication with Customer, No need to write the same statement again & again.

Cons

There are few minor bugs found on it.

Source: Capterra
 

Dennis from DomainSmoke

February 2017

February 2017

website chat software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

not a bad software for the money, they discontinued the easy to use chat option in gmail which made me download an alternate tool that was really difficult to setup. I used them with their paid service for a while, then moved to another provider. They took a long time to become mobile ready, it looked really out of wack on my pages.

Source: Capterra
 

Kevin from Disruptive

February 2017

February 2017

Awesome Chat Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

OLARK is sweet. It's easy to integrate with everything and conversion tracking in Adwords is really simple.

Source: Capterra
 

John from Disruptive

February 2017

February 2017

Great product. Easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used Olark for several clients now. Thy've enjoyed the experience as have I. I'd recommend it over several competitors I've tried. Great value for the price.

Source: Capterra
 

Jenny from Disruptive Advertising

February 2017

February 2017

Great options, hard for multiple users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love how I can customize appearance, questions, etc. I hate how difficult it is for multiple users to use simultaneously. We have confused many a chatter by multiple people responding and asking questions at the same time.

Source: Capterra
 

marissa from Rissy Roo's

February 2017

February 2017

Great Chat Option

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Olark has been a great chat option for our website. We have found that communicating with our customers via our Olark chat has increased our sales and customer satisfaction.

Source: Capterra
 

Chris from Cultured Food Life

February 2017

February 2017

Olark makes it easy to connect with my members

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I run a membership website, and one of the perks of being a member is live chat support. Olark makes it very easy to incorporate its code to give access to my members. I also love the other integrations that olark offers with other software platforms that I use on my site.

Source: Capterra
 

Nyla from OpenSesame

February 2017

February 2017

Great Chat Option

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Works great for chat. Is easy to use. You can be up and running in no time. No need to waste time training your team on a complicated chat option, this is it.

Source: Capterra