Oracle Contact Center Anywhere Software

Oracle Contact Center Anywhere Software

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About Oracle Contact Center Anywhere

Oracle Contact Center Anywhere Software provides a call center system with a host of features that include call queuing, call routing, as well as callback requests including email, online chat and web callback. Calls can be routed based on different levels of staff skill. This skill-based routing applies to web chat as well. The system also includes Interactive Voice Response (IVR) Call Routing, which allows for creation of customized menus to route calls to the proper staff member. Automated and semi-automated emails respond to any email inquiries, or they can route the question to the correct staff member with suggested responses based on the content of the email itself. Oracle Contact Center Anywhere Software is best suited for midsize to enterprise-l...

Oracle Contact Center Anywhere Pricing

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Oracle Contact Center Anywhere User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

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Brian

Company size: 2-10 employees

Industry: E-Learning

Time used: Less than 12 months

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2019

Good Call Center Management software

We are maintaining customer care solutions within the software.

Pros

The ease of use is great for new employees. The simPlicity of this software allows for quick training

Cons

Could take a few seconds to load next screen.other than that no big concerns about this software.

Maria Corazon

Company size: 201-500 employees

Industry: Computer Software

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

September 2018

Oracle Contact Center Anywhere.

Probably, One can access this without a wifi or data connection.

Pros

Oracle Contact Center Anywhere have been continuously used by Business Processing Outsourcing Company relatively for Inbound and Outbound Calls. By the use of this tool, an agent coul'd tracked the number of calls and email he/she dialed throughout the day.

Cons

You need to change your password credential every month. You need to have an internet connection for you to properly use it.

User Profile

Craig

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

July 2018

Efficient software.

Ability to send customers emails and the use of templates to save time.

Pros

The ease of use and overall clarity of this software. The ease of adding templates and ability to view and sort alphabetically.

Cons

The long amount of time to load up this software. Could sometimes take several minutes and several attempts to load.

Valerie

Company size: 5,001-10,000 employees

Industry: Medical Devices

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

August 2021

Simplify incoming phone calls

Pros

In this day in age when everyone wants things instantly, no one wants to wait on hold or have their call dropped. Oracle contact center anywhere allows the caller to choose the correct options to where they need to go and drops the call with the right person.

Cons

I think knowing all of your options on what the software is capable of is a lot to take in and learn but Oracle provides great customer service to help set up or change features.

Maria

Company size: 5,001-10,000 employees

Industry: Pharmaceuticals

Time used: Less than 2 years

4

Ease-of-use

out of 5
3

Functionality

out of 5

April 2017

Great for VOIP and Fax

Pros

Our office used the service on both VOIP handsets as well as software options on smart phones and desktops. It's a great solution. Also use it at times for faxing. Very easy.

Cons

Can be costly depending on the number of users and features desired for your office

Donna

Time used: Free Trial

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5

March 2015

Great product and service.

Promero provides an excellent call center solution. They are flexible and accommodating. Their tech support is great. I also like the fact that Promero offers other products like CRM and workforce tools at affordable price.

George

Time used: Free Trial

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5

March 2015

Promero- Oracle CCA

Possibly the best cloud product at the best price. Promero support is excellent, the team is very responsive by email or telephone.

Showing 7 reviews