Oracle Contact Center Anywhere
About Oracle Contact Center Anywhere
Oracle Contact Center Anywhere Pricing
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Most Helpful Reviews for Oracle Contact Center Anywhere
1 - 7 of 7 Reviews
Brian
E-Learning, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Good Call Center Management software
We are maintaining customer care solutions within the software.
PROSThe ease of use is great for new employees. The simPlicity of this software allows for quick training
CONSCould take a few seconds to load next screen.other than that no big concerns about this software.
Maria Corazon
Computer Software, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2018
Oracle Contact Center Anywhere.
Probably, One can access this without a wifi or data connection.
PROSOracle Contact Center Anywhere have been continuously used by Business Processing Outsourcing Company relatively for Inbound and Outbound Calls. By the use of this tool, an agent coul'd tracked the number of calls and email he/she dialed throughout the day.
CONSYou need to change your password credential every month. You need to have an internet connection for you to properly use it.
Craig
Verified reviewer
Retail, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2018
Efficient software.
Ability to send customers emails and the use of templates to save time.
PROSThe ease of use and overall clarity of this software. The ease of adding templates and ability to view and sort alphabetically.
CONSThe long amount of time to load up this software. Could sometimes take several minutes and several attempts to load.
Maria
Pharmaceuticals, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed April 2017
Great for VOIP and Fax
Our office used the service on both VOIP handsets as well as software options on smart phones and desktops. It's a great solution. Also use it at times for faxing. Very easy.
CONSCan be costly depending on the number of users and features desired for your office
Donna
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2015
Great product and service.
Promero provides an excellent call center solution. They are flexible and accommodating. Their tech support is great. I also like the fact that Promero offers other products like CRM and workforce tools at affordable price.
George
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2015
Promero- Oracle CCA
Possibly the best cloud product at the best price. Promero support is excellent, the team is very responsive by email or telephone.
Valerie
Medical Devices, 5,001-10,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2021
Simplify incoming phone calls
In this day in age when everyone wants things instantly, no one wants to wait on hold or have their call dropped. Oracle contact center anywhere allows the caller to choose the correct options to where they need to go and drops the call with the right person.
CONSI think knowing all of your options on what the software is capable of is a lot to take in and learn but Oracle provides great customer service to help set up or change features.