What are Oracle CRM On Demand users saying about the software?
Read what people like you have said about using Oracle CRM On Demand software through verified user reviews
User Review Highlights
4.37
27 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs."
"Oracle CRMoD is a critical tool in our global enterprise. It not only tracks and manages opportunities very well but we have it integrated to our quotes to save duplicate data entry, etc."
"Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs."
"It is difficult because there are so many different things to do with the tools."
"The user interface was not very easy to understand at first. There should be no reason to enter things multiple times."
"That the crash reports are not followed up with the team members who are reporting this."
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Showing 1 - 25 of 27 reviews

Bill
Verified reviewer
Company size: 5,001-10,000 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2018
Powerful customer relationship management tool
Pros
Oracle CRMoD is a critical tool in our global enterprise. It not only tracks and manages opportunities very well but we have it integrated to our quotes to save duplicate data entry, etc.
Cons
It's a global enterprise software, so it can be expensive, especially for a small business. We are a large business so it makes financial sense.
Anonymous
Company size: 10,000+ employees
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2021
Oracle CRM on Demand Has Everything At Hand!
Oracle CRM is a game-changer for the business! We now have our data in one system used by multiple departments to allow us to make strategic business decisions like never before.
Pros
This great CRM has all the tools that you need to successfully keep up the relationship that you have with your customer. Oracle CRM has everything from a great Lead Management tool to Analytics and Reporting... and oh yeah, it's intuitive and not difficult to train new users!
Cons
I'm always a fan of less is greater, but this doesn't mean that having so much capability is a bad thing. I just know some Users who get overwhelmed easy, so my personal recommendation is to ease any new agents into the system in a structured process.
Reasons for choosing Oracle CRM On Demand
We had other Oracle Products, so it made since for our CRM to be in the same family, and we're glad we made this decision! :)
Kishan
Company size: 201-500 employees
Industry: Computer Software
Time used: Less than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2018
Oracle CRM On Demand
Pros
An insight of the customer habits. Reliable system backed up by Oracle. Great way to find answers quickly (time is money). It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location Oracle is a standard in business software and provides generally user friendly formats and interfaces. Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs. Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
Cons
Design of some elements could be improved (drop down menus, icons...) It would be nice to be able to filter by part number instead of just by account or opportunity. Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities. more integration between the CRMOD and our other reports/tools.
Tim
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2018
Get all the info you need right at your fingertips
Pros
This program is great at keeping all of the information you need for different clients, projects, etc... all in one easy to use platform. This program has saved us quite a bit of time and man-hours with keeping things organized. The program is easy enough to use and train new users. Especially if you are familiar with their other line of products.
Cons
The user interface could use some updating and seems like it's stuck in the past. There are times when things are way more complex with their workflows than they need to be. Overall not horrible, but just so people are aware there are some tweaks that could be made to freshen this up a bit and simplify.
Felix
Company size: 11-50 employees
Industry: Primary/Secondary Education
Time used: Less than 12 months
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2018
The definitive solution to solve many business problems, is able to provide a broad vision of the business
Pros
Is perfect for the management of multiple sales teams in multiple locations, there are no limits for integration with other platforms, especially with Ofice365. is totally intuitive and promotes collaboration and teamwork, superior generation of reports and reports (customization), agility in the search for information (Opportunities and budgets)
Cons
Is a bit slow, it requires a great and experienced internal support for optimal results, it is very expensive for small companies, the user experience is not the best, the interface was not visually attractive, it is rigid. Workflows and mail notifications are deficient. The user experience on a mobile device was not the best.
Christopher
Company size: 51-200 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2019
Great software, very efficient and have a very intricate UI
Pros
Oracle CRM on demand is a great software and have a very friendly UI. It is fairly easy to setup and feels very smooth. It allowed me to track all orders from customers where the software will provide all details ranging from arrival of delivery to customer details. At first it was hard to understand the functions and interface of the software but once you familiarize yourself with the software and with additional training that could be provided, everything will make sense and will be easier to use. There are easier to use tools out there such as Salesforce if you don't want to go through all the customization process and learning process. Overall, Oracle CRM on demand is a great software that has hardly any faults.
Cons
Takes time to familiarize yourself with the software in order to be efficient at using it.
Mark
Company size: 2-10 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2018
Best CRM On Demand We Found!
Pros
Oracle CRM On Demand is the best we tried! It's been a continuous process to find a CRM that fits our needs as a growing organization. Oracle CRM provided so many solutions with their platform that we've found a winner!
Cons
The integration to load our previous CRM's information in took a bit of time to transition in. Once this was done everything was smooth, this was the most time consuming part of the start up process.
Bradley
Company size: 51-200 employees
Industry: Farming
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2019
CRM is great for notes
Pros
I love the ability to find notes from any point in time
Cons
The software at times can have its bugs and glitches
jessica
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: GetApp
This review was submitted organically. No incentive was offered
October 2019
My Review of Oracle CRM
Pros
We have used Oracle CRM Demand to get data that we are useful for promoting our marketing campaigns since we use it to get contacts, track sales and potential customers so to help it increased our productivity in sales
Cons
The only drawback we have had AunQ does not have to do directly with the software is that for it to work properly it is advisable to have a very good Internet connection
Matthew
Company size: 501-1,000 employees
Industry: Real Estate
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2017
We use this as the back end of our software for marketing
Great product
Pros
The fact that it will integrate with our cloud system. There is no issues at all between the two and is seemless
Cons
I wish it was a little easier to use as we need to have our programer do any updates and make sure that we are trained
Natasha
Company size: 11-50 employees
Industry: Electrical/Electronic Manufacturing
Time used: Less than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2018
Oracle
Pros
Oracle is a great tool for multiple people trying to on the same page. It makes it easy to see where a project is at in it's stage. You can also read multiple reports on a certain job.
Cons
Oracle is a complex tool. Once you learn the system it works great, but learning is difficult. It is difficult because there are so many different things to do with the tools.
Marriah
Company size: 1,001-5,000 employees
Industry: Oil & Energy
Time used: Less than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2017
Efficient and Functional
Pros
Oracle CRM has the capability to track multiple KPIs and customize the data your organization is interested in tracking.
Cons
Oracle CRM is not as intuitive as I'd like. Certain functions aren't as simple to figure out as they should be, so user training is critical and users encounter some challenges trying to perform simple tasks.
Amber
Industry: Electrical/Electronic Manufacturing
Time used: More than 2 years
October 2015
Useful tool for managing customer content
Pros
Oracle is a standard in business software and provides generally user friendly formats and interfaces.
Cons
Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities.
Veronica
Company size: 2-10 employees
Industry: Management Consulting
Time used: Less than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2019
Amazing CRM Platform With Oracle!
Pros
It's no secret that Oracle has been the major player in the software space for decades at this point. Probably older than me haha! Still, they know what they are doing when it comes to creating a CRM that works. I've been super happy using Oracle CRM On Demand. My guess is you will be too!
Cons
It did take me a bit of time transitioning into the larger enterprise type of software. However, I was able to make the transition smoothly with the support provided by Oracle!
Shantanu
Company size: 201-500 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2018
Great Efficient and Functional
Pros
Oracle CRM has the capability to track multiple KPIs and customise the data your organisation is interested in tracking.
Cons
I am a long time Oracle CRM user and can say that it can do a lot, but getting it to do what you want isn't always easy. Great product - just needs to be user-friendly.
Patty
Industry: Electrical/Electronic Manufacturing
Time used: More than 2 years
October 2015
Oracle CRM at Artesyn
Pros
It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location.
Cons
It would be nice to be able to filter by part number instead of just by account or opportunity.
Karen
Industry: Electrical/Electronic Manufacturing
Time used: More than 2 years
September 2015
CRM On Demand is a great Sales and Marketing tool
Pros
Oracle Support and the Support and Training Protal - Very good tools and plenty of information to get you thru.
Cons
I have no complaints, Oracle has always been there for any issues and give advanced notice to prepare for any upgrades or patches.
Asad
Company size: 10,000+ employees
Industry: Retail
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
best system
Awesome and easy to use software
Pros
That it so easy to use and the functions and updates are awesome
Cons
That the crash reports are not followed up with the team members who are reporting this
Genevieve
Industry: Electrical/Electronic Manufacturing
Time used: Less than 2 years
October 2015
Daily user for reviewing opportunities and quotes
Pros
Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs. Easily reviewing pricing and profitability. Clear view of open/closed opportunities.
Cons
I wish there was some more integration between the CRMOD and our other reports/tools.
Tim
Company size: 2-10 employees
Industry: Primary/Secondary Education
Time used: Less than 12 months
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2018
Oracle CRM. Not very easy
Pros
Oracle owned this product so you know it is part of a much larger ecosystem. The support is also very covered.
Cons
The product is not eay to use. As with many Oracle products, it have a lot of functionality, however it is not easy to find all the product capabilities.
Mark
Verified reviewer
Company size: 51-200 employees
Industry: E-Learning
Time used: More than 2 years
Review Source: GetApp
March 2017
Neha
Verified reviewer
Company size: 10,000+ employees
Industry: Management Consulting
Time used: Less than 6 months
Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2018
Trustworthy & flexible but not ease to use
Pros
The reports are accurate and can be downloaded with an excellent speed. It hardly had a service down alerts. It can handle several different tasks that would need to be performed in an organization. It also depends on how many modules the company purchases and decides to use. It shows priority leads which helps to stay organized and provides a proper dashboard of leads pipeline.
Cons
Appearance of user interface is not appealing. It makes the procedure very lengthy as it involves multiple steps. Also the workflows & UI are both designed in such a manner which makes it very complicated to use. It is not user friendly and also cannot be accessed in mobile phones.
Jose
Verified reviewer
Company size: 201-500 employees
Industry: Computer & Network Security
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Sales Executive review
The experience was just average, some new feature being rolled out and developed will be improvements.
Pros
The best feature that we used was being able to send prospects presentation slides straight from the crm. This allowed us to track when they opened it and how much times spent on each slide. great insight.
Cons
The user interface was not very easy to understand at first. There should be no reason to enter things multiple times.
Thomas
Time used: Free Trial
Review Source: GetApp
February 2012
Simple to use
Oracle CRM On Demand is a user-friendly solution for our entire organization. It is a great help for our sales, marketing and client support department. We like how this solution can even be integrated with an optional virtual call center to ensure complete quality control across customers' experience.
Pros
Simple to use and a great tool for small business organizations
Cons
In terms of user experience it cannot keep up with other SaaS CRM competitors
Meghan
Company size: 11-50 employees
Industry: Philanthropy
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2018
Oracle CRM
Pros
Great system to help organize your footprint with clients. Helps to keep everyone organized and on the same page.
Cons
Definitely not the best choice for any non-profit organization. We needed something more tailored to our needs while being more affordable.
