Oracle Service Cloud Software


 

Oracle Service Cloud is a suite of customer service and support applications under the Oracle Cloud product line for customer experience (CX) management. It provides multichannel ticket management, which combines all customer service touchpoints—Web, social, mobile, contact center and field service. This enables customer service representatives to better understand customers and quickly address issues in whatever channel the customer is most comfortable with.

Oracle Service Cloud also offers self-service capabilities, allowing businesses to brand and deploy support sites that offer guided assistance to relevant answers. When an agent is needed, help is a click away with chat, click-to-call and virtual assistance.

In addition, Oracle Service Cloud includes social media monitoring and analytics, so service reps can listen across multiple social media channels for service comments and potential issues. This enables them to route issues, respond and proactively engage customers via social channels.

 

 
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

2 Reviews of Oracle Service Cloud

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Deepak from Dilip Buildcon Ltd.
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2017

October 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great platform

Pros

Real-time insight into employee information.
Supported more rapid HR decisions by gathering all the records into Oracle Human Capital Management Cloud.
Managed to increase process efficiency.

Cons

I feel it can be improved upon by giving more flexibility and customization to cater to organizations' needs.
Can focus on legal and statutory aspect at regional level.

Source: Capterra
 

Javier from Oracle
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2016

April 2016

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp