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Oracle E-Business Suite CRM software

20 reviews(4.5/5)
20 reviews(4.5/5)

Oracle E-Business Suite is a cloud-based suite containing integrated, global business applications that enable organizations to make decisions and manage costs of operations. The suite also includes on-premise customer relationship management (CRM) solution designed to help sales, service and marketing departments make information-driven decisions and manage costs and performance.

Built on an open, standards-based architecture, E-Business Suite CRM helps streamline business processes and allows key divisions to draw references from the same source of data.

Sales applications include sales force automation, sales order management and channel management. Marketing applications include marketing automation, marketing resource management and tradeshow management. Service applications include customer service, field service, call center and self-service.

Oracle E-Business Suite also consists of applications for managing operations related to services, finance, human capital, project portfolio and supply chain.

Support is available through an online knowledge base and via phone.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Web browser (OS agnostic) , Windows 2000 , Windows 8

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20 Reviews of Oracle E-Business Suite CRM

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  • Ahmed from Bosletak

    Specialty: Engineering

    Number of employees: 2-10 employees

    May 2018

    Oracle CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The product gives a 360 view for customer products where you could easily review the progress of the customer

    Cons

    Could include more business analytics and machine learning models to predict products that would be of interest to the customer

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Lakshminarayana from Mechanical or Industrial Engineering

    Specialty: Engineering

    Number of employees: 10,000+ employees

    March 2018

    Excellent Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Improve the online patching

    Pros

    Very easy to customize the product
    Improved in terms of reduced downtime with online patching
    User friendly GUI

    Cons

    Too many patches due to many bugs.
    Online patching not 100% effective
    Startup shutdown process should improve

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Kenatu from TPDCo

    Specialty: Public Sector

    Number of employees: 51-200 employees

    March 2018

    The Logical Next Step - It all comes together

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A while back I said my company was small but had big expensive needs, well we made another commitment. We got the next piece of the puzzle. With HCM/Global Payroll and BI Publisher Enterprise already in our shop we brought everything together with the E-Business Suite. It was pricey but with our Oracle Representative we negotiated a good deal. Still would recommend this system/platform. When properly trained you will get every penny back. Number one recommendation during setup - get a good, experienced consultant.

    Pros

    We spend stupid money and have many suppliers, we also collect a lot of money that needs to be redistributed across many projects. The power of this system is in the setup.
    The system becomes fairly intuitive after being properly trained,
    Its web based and can be accessed from anywhere. I have heard of latency problems when installed remotely but our offices are all in the same country and we spent a few dimes on our network so can't really relate.
    All the information is tied together and I am a big fan of mass update

    Cons

    1. A lot of training is required to take full advantage of this system and the training ain't cheap
    2. While there is plenty of documentation on everything there is no one piece that just shows you what to do. You have to track down all the pieces. If their where 5 minute videos that just deals with a specific thing from start to finish without all the whys, the back-end info and best practice info life would be great.
    3. Its still expensive but worth it if you already have most of the pieces and your organization needs the automation and power

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • RISHABH from GE

    Specialty: Healthcare / Medicine

    Number of employees: 10,000+ employees

    February 2018

    Extremely Great and user friendly experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Users look and feel is extremely friendly. easy to navigate and enter informations . smoothless experience.

    Cons

    More validations of personal data. Auto-derive names based on Ids or vice versa. Could add better layouts.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Jack from Infobahn Softworld

    Specialty: Consulting

    Number of employees: 51-200 employees

    December 2017

    Some Good Some bad Needs allot of updating

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Access to large database, ability to control and regulate multiple aspects of business and employee features.

    Cons

    Time Keeping. Terrible time keeping arrangement, very slow to update, time cards are somewhat difficult to manage or adjust. Some clock punching do not register. Not very user friendly.

    This review was submitted organically. No incentive was offered
    Review Source

  • Joe from Infobahn Softworld

    Specialty: Consulting

    Number of employees: 51-200 employees

    December 2017

    Efficient, All-In-One Platform for Employee-Centric Information

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I appreciate that Oracle's E-Business Suite is well-organized into familial buckets, has quick response times to user input, and has a easy-to-use and navigable interface.

    Cons

    Oracle E-Business's Suite interface is somewhat antiquated and bland in design, particularly in color and contrast.

    This review was submitted organically. No incentive was offered
    Review Source

  • Keerthana from Infobahn Softworld

    Specialty: Consulting

    Number of employees: 51-200 employees

    December 2017

    Useful for Expense report management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the way it organizes things so clearly and efficiently; it makes expense reporting much easier! I also like that you are able to see ongoing status updates in regards to whether your expense report has been approved by your supervisor

    Cons

    I dislike that occasionally it resets itself before you have an opportunity to save your work and therefore your work has not been saved do you have to re-do it.

    This review was submitted organically. No incentive was offered
    Review Source

  • Santosh from Infobahn Softworld

    Specialty: Consulting

    Number of employees: 51-200 employees

    December 2017

    Useful for Order Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The user interface is easy to use, even for beginners. This product has a relatively easy to use interface for all levels of endusers.

    Cons

    Getting specific reports in specific formats can be difficult or impossible. Reports can be very slow to process. It's not always the most intuitive program.

    This review was submitted organically. No incentive was offered
    Review Source

  • Sarah from Infobahn Softworld

    Specialty: Consulting

    Number of employees: 51-200 employees

    December 2017

    Massive ERP but few issues

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Oracle E business suite has Clean layouts, with an ability to drill infinite levels below the surface.

    Cons

    Reporting is tricky in Oracle EBS - reports that must be updated must be done manually. these were few cons i can think of

    This review was submitted organically. No incentive was offered
    Review Source

  • Sharad from Infobahn Softworld

    Specialty: Consulting

    Number of employees: 51-200 employees

    December 2017

    Line other ERP there is positive and negative

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the fact that it is web-based, and depending on your organization's security setup, you can access it from anywhere.

    Cons

    Java can be a real pain. We set up our users' systems with the right version of Java, the right compatibility mode settings, etc., when they are given their computer.

    This review was submitted organically. No incentive was offered
    Review Source

  • Vijay from Infobahn Softworld

    Specialty: Consulting

    Number of employees: 51-200 employees

    December 2017

    Easy to use with Training

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that I can manage my hours, benefits, and pay all in one location. It is easy for traceability to see the last transactions and history, and allows for anyone to update PO's and had good searching functionality.

    Cons

    The fact that it is web-based is frustrating, there is an applet that is requires to run which resets and can cause issues with the company securities. It also does not work with Google Chrome, requiring one to constantly use internet explorer or firefox; this is not my preferred browser at work.

    This review was submitted organically. No incentive was offered
    Review Source

  • Maddy from Infobahn Softworld

    Specialty: Consulting

    Number of employees: 51-200 employees

    December 2017

    Oracle EBS provides easy access to files and reports

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that all of the information is conveniently located in one place and can be access from anywhere, as long as you connect to the server, or in my case, through the VPN and have access to that information.

    Cons

    I dislike that the system is not very intuitive. I frequently had to ask a coworker if something was available in Oracle and where to find it.

    This review was submitted organically. No incentive was offered
    Review Source

  • Sanjeev from Infobahn Softworld

    Specialty: Consulting

    Number of employees: 51-200 employees

    December 2017

    Powerful ERP Application

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is very power ERP application. It works very well in supplier chain management that is semiconductor manufacturing.

    Cons

    This requires a big cost to maintain and develop or customize the new things. The performance is not really good, especially if it is installed in not really strong servers.

    This review was submitted organically. No incentive was offered
    Review Source

  • jude from Mary Seacole housing association

    Specialty: Non-Profit

    Number of employees: 51-200 employees

    October 2017

    works but hard to install

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the fact that it has a lot of functionality, it has a lot of packages attached to the software. I also like the scalable nature of the database

    Cons

    Install time is horrendous, it takes ages to install all the packages. And installation of the package was very tedious .

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Michelle from IFSE Institute

    Specialty: Education

    Number of employees: 11-50 employees

    June 2017

    Review of Oracle Suite

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is usable by the entire enterprise. We had a multi-country organization that had access to the entire system and that worked well for us.

    Cons

    It is not user friendly, especially in accounting. The bank and AR modules were cumbersome and inefficient.

  • Melinda from Sycamore Networks

    Specialty: Manufacturing

    Number of employees: 201-500 employees

    May 2017

    Positive experience with Oracle

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Oracle has been one of the stronger packages I have used in the HR world (and liked the way it fed over to Payroll). Overall, screens were easy to navigate.

    Pros

    Overall, Oracle was very straight-forward and easy to use. I have used at least 3 or 4 Management tool packages and feel Oracle has been the best one so far.

    Cons

    We also used Oracle Discoverer for reporting. Although MOST of it was great, there were some things the reporting could not do that made a user have to "know" their data in order to make sure certain data records were not coming out in their report (or, it'd come out and you would have to know to pull out certain data records).

  • Abhishek from Triniti Corporation

    Specialty: Software / IT

    Number of employees: 201-500 employees

    May 2017

    Excellent product from Oracle to keep your customer happy always

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Must have product for Best CRM experience

    Pros

    Ease of use.
    Excellent integration withing Oracle modules
    Can be customized as per requirements
    Less time in user training
    Best in class, industry wise solutions

    Cons

    Working with Oracle support requires some patience
    Understanding native and third party integration bit difficult

  • Ashis from BMC

    Specialty: Software / IT

    Number of employees: 5,001-10,000 employees

    March 2017

    Oracle E-biz Feedback

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I have been using Oracle Ebiz suite from last 6 + years. I feel it is designed very smartly. Though I feel if Oracle can produce an ERP which does End to End HR process that would be more benificial something like SAP

    Pros

    User friendly

    Cons

    Need to have End to End HR ERP

  • Inge from Nutrifood Indonesia

    Specialty: Manufacturing

    Number of employees: 1,001-5,000 employees

    March 2017

    Good application but need faster development

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The extra field very useful to get extended information. But some bugs haven't been fixed completely, so we have to use bugfix everytime the problem happen again.

    Pros

    Easy to create SR. Extra field to be used.

    Cons

    Bug still exist even though we already do the patch.
    Development takes a lot of time (more than 5 years)

  • Lakshminarayana from Cannot disclose

    Specialty: Engineering

    Number of employees: 10,000+ employees

    March 2017

    Oracle ebs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy manageability . Customize use only the required modules scalability

    Pros

    Customizable

    Cons

    Too many patches

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