Oracle E-Business Suite CRM Software
Oracle E-Business Suite is a comprehensive system of integrated global business applications, including a suite of on-premise customer relationship management (CRM) applications designed to help sales, service and marketing departments make information-driven decisions, reduce costs and increase performance.
Built on an open, standards-based architecture, E-Business Suite CRM helps streamline business processes and improve data quality, and allows all key divisions to draw from the same source of data.
E-Business Suite offers over 50 CRM applications. Sales applications include sales force automation, sales order management and channel management. Marketing applications include marketing automation, marketing resource management and tradeshow management. Service applications include customer service, field service, call center and self service.
As one of the leading CRM providers by global market share, Oracle’s current and previous E-Business Suite CRM customers include many notable B2B and B2C enterprise companies, such as Sony, Qualcomm and General Electric.
-
Welcome -
Orders -
Customer profile -
Configuration -
Home -
Worklist
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8
6 Reviews of Oracle E-Business Suite CRM
Michelle from IFSE Institute
Specialty: Education
Employees number: 11-50 employees
June 2017
June 2017
Review of Oracle Suite
Pros
It is usable by the entire enterprise. We had a multi-country organization that had access to the entire system and that worked well for us.
Cons
It is not user friendly, especially in accounting. The bank and AR modules were cumbersome and inefficient.
Melinda from Sycamore Networks
Specialty: Manufacturing
Employees number: 201-500 employees
May 2017
May 2017
Positive experience with Oracle
Oracle has been one of the stronger packages I have used in the HR world (and liked the way it fed over to Payroll). Overall, screens were easy to navigate.
Pros
Overall, Oracle was very straight-forward and easy to use. I have used at least 3 or 4 Management tool packages and feel Oracle has been the best one so far.
Cons
We also used Oracle Discoverer for reporting. Although MOST of it was great, there were some things the reporting could not do that made a user have to "know" their data in order to make sure certain data records were not coming out in their report (or, it'd come out and you would have to know to pull out certain data records).
Abhishek from Triniti Corporation
Specialty: Software / IT
Employees number: 201-500 employees
May 2017
May 2017
Excellent product from Oracle to keep your customer happy always
Must have product for Best CRM experience
Pros
Ease of use.
Excellent integration withing Oracle modules
Can be customized as per requirements
Less time in user training
Best in class, industry wise solutions
Cons
Working with Oracle support requires some patience
Understanding native and third party integration bit difficult
Ashis from BMC
Specialty: Software / IT
Employees number: 5,001-10,000 employees
March 2017
March 2017
Oracle E-biz Feedback
I have been using Oracle Ebiz suite from last 6 + years. I feel it is designed very smartly. Though I feel if Oracle can produce an ERP which does End to End HR process that would be more benificial something like SAP
Pros
User friendly
Cons
Need to have End to End HR ERP
Inge from Nutrifood Indonesia
Specialty: Manufacturing
Employees number: 1,001-5,000 employees
March 2017
March 2017
Good application but need faster development
The extra field very useful to get extended information. But some bugs haven't been fixed completely, so we have to use bugfix everytime the problem happen again.
Pros
Easy to create SR. Extra field to be used.
Cons
Bug still exist even though we already do the patch.
Development takes a lot of time (more than 5 years)
Lakshminarayana from Cannot disclose
Specialty: Engineering
Employees number: 10,000+ employees
March 2017
March 2017
Oracle ebs
Easy manageability . Customize use only the required modules scalability
Pros
Customizable
Cons
Too many patches
