Oracle E-Business Suite CRM Software


 

Oracle E-Business Suite is a cloud-based suite containing integrated, global business applications that enable organizations to make decisions and manage costs of operations. The suite also includes on-premise customer relationship management (CRM) solution designed to help sales, service and marketing departments make information-driven decisions and manage costs and performance.

Built on an open, standards-based architecture, E-Business Suite CRM helps streamline business processes and allows key divisions to draw references from the same source of data.

Sales applications include sales force automation, sales order management and channel management. Marketing applications include marketing automation, marketing resource management and tradeshow management. Service applications include customer service, field service, call center and self-service.

Oracle E-Business Suite also consists of applications for managing operations related to services, finance, human capital, project portfolio and supply chain.

Support is available through an online knowledge base and via phone.

 

Oracle E-Business Suite CRM - Welcome
 
  • Oracle E-Business Suite CRM - Welcome
    Welcome
  • Oracle E-Business Suite CRM - Orders
    Orders
  • Oracle E-Business Suite CRM - Customer profile
    Customer profile
  • Oracle E-Business Suite CRM - Configuration
    Configuration
  • Oracle E-Business Suite CRM - Home
    Home
  • Oracle E-Business Suite CRM - Worklist
    Worklist
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

20 Reviews of Oracle E-Business Suite CRM

Showing 1-20 of 20

 

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Jack from Infobahn Softworld
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Some Good Some bad Needs allot of updating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Access to large database, ability to control and regulate multiple aspects of business and employee features.

Cons

Time Keeping. Terrible time keeping arrangement, very slow to update, time cards are somewhat difficult to manage or adjust. Some clock punching do not register. Not very user friendly.

Review Source
 
 

Joe from Infobahn Softworld
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Efficient, All-In-One Platform for Employee-Centric Information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I appreciate that Oracle's E-Business Suite is well-organized into familial buckets, has quick response times to user input, and has a easy-to-use and navigable interface.

Cons

Oracle E-Business's Suite interface is somewhat antiquated and bland in design, particularly in color and contrast.

Review Source
 
 

Keerthana from Infobahn Softworld
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Useful for Expense report management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the way it organizes things so clearly and efficiently; it makes expense reporting much easier! I also like that you are able to see ongoing status updates in regards to whether your expense report has been approved by your supervisor

Cons

I dislike that occasionally it resets itself before you have an opportunity to save your work and therefore your work has not been saved do you have to re-do it.

Review Source
 
 

Santosh from Infobahn Softworld
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Useful for Order Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The user interface is easy to use, even for beginners. This product has a relatively easy to use interface for all levels of endusers.

Cons

Getting specific reports in specific formats can be difficult or impossible. Reports can be very slow to process. It's not always the most intuitive program.

Review Source
 
 

Deepak from Infobahn Softworld
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Strong, robust, scalable ERP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Extensive ERP with a complete list of modules to meet all your business needs.Consider the cloud-based version, try to keep custom code at a minimum.

Cons

Expensive for medium business, scarcity of the workforce having the technical knowledge of this ERP. B2B and B2C

Review Source
 
 

Sam from Infobahn Softworld
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Very Good for Accounting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's user-friendly for the most part - you can figure out how to perform new tasks pretty easily. It's very quick to run various reports.

Cons

It timeouts very quickly if you're not using it - results in numerous re-signons throughout the day. Also when copying a previous report run, it's really tough to see the details of what was run.

Review Source
 
 

Sarah from Infobahn Softworld
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Massive ERP but few issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Oracle E business suite has Clean layouts, with an ability to drill infinite levels below the surface.

Cons

Reporting is tricky in Oracle EBS - reports that must be updated must be done manually. these were few cons i can think of

Review Source
 
 

Sharad from Infobahn Softworld
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Line other ERP there is positive and negative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the fact that it is web-based, and depending on your organization's security setup, you can access it from anywhere.

Cons

Java can be a real pain. We set up our users' systems with the right version of Java, the right compatibility mode settings, etc., when they are given their computer.

Review Source
 
 

George from Infobahn Softworld
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Oracle EBS is very advanced and brilliantly designed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has excellent ability to customize solution to our needs. It has alerts to identify and resolve the issues in various business processes.

Cons

Oracle support standards have gone down in recent past. Performance and huge memory requirements for the deployments of few modules.

Review Source
 
 

Vijay from Infobahn Softworld
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

This suite makes reporting very easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It gives me all the information I need to stay organized and hit my goals. It also breaks down my commission numbers and shows me my year to date numbers, month to date numbers, and week to date numbers.

Cons

When I log in, I will get a "Bad Manager" Access warning. I solve it by changing browsers and logging in on the new browser.

Review Source
 
 

Maddy from Infobahn Softworld
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Oracle EBS provides easy access to files and reports

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like that all of the information is conveniently located in one place and can be access from anywhere, as long as you connect to the server, or in my case, through the VPN and have access to that information.

Cons

I dislike that the system is not very intuitive. I frequently had to ask a coworker if something was available in Oracle and where to find it.

Review Source
 
 

Sanjeev from Infobahn Softworld
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Powerful ERP Application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is very power ERP application. It works very well in supplier chain management that is semiconductor manufacturing.

Cons

This requires a big cost to maintain and develop or customize the new things. The performance is not really good, especially if it is installed in not really strong servers.

Review Source
 
 

Yoga from Sonifi solutions
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Oracle E-Business Suite CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

simple to learn, understand and implement. handles large about of data and have basic features and functionalizes for standard company CRM.

Cons

product is expensive for its features. no advance functionalizes and features. old look and feel. troubleshooting technics could have be improved little bit.

Review Source
 
 

jude from Mary Seacole housing association
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

works but hard to install

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the fact that it has a lot of functionality, it has a lot of packages attached to the software. I also like the scalable nature of the database

Cons

Install time is horrendous, it takes ages to install all the packages. And installation of the package was very tedious .

Review Source
 
 

Michelle from IFSE Institute
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Review of Oracle Suite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is usable by the entire enterprise. We had a multi-country organization that had access to the entire system and that worked well for us.

Cons

It is not user friendly, especially in accounting. The bank and AR modules were cumbersome and inefficient.

 
 

Melinda from Sycamore Networks
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Positive experience with Oracle

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Oracle has been one of the stronger packages I have used in the HR world (and liked the way it fed over to Payroll). Overall, screens were easy to navigate.

Pros

Overall, Oracle was very straight-forward and easy to use. I have used at least 3 or 4 Management tool packages and feel Oracle has been the best one so far.

Cons

We also used Oracle Discoverer for reporting. Although MOST of it was great, there were some things the reporting could not do that made a user have to "know" their data in order to make sure certain data records were not coming out in their report (or, it'd come out and you would have to know to pull out certain data records).

 
 

Abhishek from Triniti Corporation
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Excellent product from Oracle to keep your customer happy always

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Must have product for Best CRM experience

Pros

Ease of use.
Excellent integration withing Oracle modules
Can be customized as per requirements
Less time in user training
Best in class, industry wise solutions

Cons

Working with Oracle support requires some patience
Understanding native and third party integration bit difficult

 
 

Ashis from BMC
Specialty: Software / IT
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

March 2017

March 2017

Oracle E-biz Feedback

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have been using Oracle Ebiz suite from last 6 + years. I feel it is designed very smartly. Though I feel if Oracle can produce an ERP which does End to End HR process that would be more benificial something like SAP

Pros

User friendly

Cons

Need to have End to End HR ERP

 
 

Inge from Nutrifood Indonesia
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Good application but need faster development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The extra field very useful to get extended information. But some bugs haven't been fixed completely, so we have to use bugfix everytime the problem happen again.

Pros

Easy to create SR. Extra field to be used.

Cons

Bug still exist even though we already do the patch.
Development takes a lot of time (more than 5 years)

 
 

Lakshminarayana from Cannot disclose
Specialty: Engineering
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Oracle ebs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy manageability . Customize use only the required modules scalability

Pros

Customizable

Cons

Too many patches