PeopleSoft CRM software


9 reviews(4.0/5)
9 reviews(4.0/5)

PeopleSoft CRM is an on-premise customer relationship management that caters to mid and enterprise-sized organizations across various industries that helps them to manage their business processes and customer strategies.

The solution features a custom user interface and customer-driven features and services. PeopleSoft CRM is an end-to-end solution with capabilities such as real-time and role-based analytics.

Other key features of PeopleSoft CRM include sales and marketing automation, customer service and support, call center, help desk and knowledge management. It features several different modules, including CRM Personal Information Management Server Sync, Event Management, Marketing, Multi-Channel Communication and Order Capture, each of which can be procured independently or as part of a suite.

Support is available via phone and through an online knowledge base.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Windows 2000 , Windows 8

9 Reviews of PeopleSoft CRM

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  • Carla from VTG

    Specialty: Software / IT

    Number of employees: 51-200 employees

    August 2018

    PeopleSoft Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    PeopleSoft is a good product. I have used it for bigger corporations that I have worked in and believe that it is a very useful tool!

    Pros

    I used PeopleSoft in two previous jobs, one mainly with doing time & expenses and the other for timekeeping. PeopleSoft was user-friendly in the sense that it was simple. No complicated or hidden commands/options that I had trouble searching for. On the trainer end, I was able to efficiently train other employees on how to effectively use PS for their needs in the software.

    Cons

    For the functions that I used PeopleSoft for, I really didn't have any Cons. Everything that I needed to do didn't cause any issues or problems. In the office I do overhear that the need to collect specific data for reports was challenging; however being that my tasks were simple I didn't require anything complex.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Chris from Kroc Center

    Specialty: Other

    Number of employees: 201-500 employees

    January 2018

    Good value for price

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easy to use and data entry. Basic system with good features and allows you to get by with the daily data needed.

    Cons

    Set Up takes awhile. My experience is takes long to process moving along from page to page for sales reps. Needs some upgrades.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kenatu from TPDCo

    Specialty: Public Sector

    Number of employees: 201-500 employees

    December 2017

    Canon to kill a mosquito

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love this solution. I don't know when my company will be able to take full advantage of all it has to offer.

    Pros

    1. Live Data analytics - you can set this system to watch multiple variables in real time allowing to see what affects sales etc and at what times
    2. With the information available you can give each customer concierge service and hone your marketing strategy with laser like precision
    3. Once you set it you can forget it, but its infinitely configurable making it possible to grow with your needs
    4. Build feels solid.

    Cons

    1. User interface is plain and a little rigid. Would love to change the look and feel or add skins or customized GUI
    2. Setup has steep learning curve. Everything has to be discretely defined.
    3. Too many navigation options to the same pages - it can become confusing
    4. Error messages can be confusing and not clear even though it gives many options as to cause of error.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Joe from JDA

    Specialty: Software / IT

    Number of employees: 1,001-5,000 employees

    May 2017

    Great Analytics, Older Interface

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The CRM system is great for running prospect and customer analytics. You can use it run any marketing promotions or data and a good way to address ESS (Enterprise Service Solution) needs.

    Cons

    Very bland looking at times, like its straight out of the early 2000s before people knew how to design web pages. Definitely need to improve the UI.

  • Michelle from DCSI

    Specialty: Consulting

    Number of employees: 11-50 employees

    April 2017

    Easy to Use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This product is so easy to use. Hiring is a breeze!

    Pros

    User friendly, detailed

  • Trisha from RRC

    Specialty: Energy

    Number of employees: 501-1,000 employees

    March 2017

    Oracle is a well established reliable company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Oracle is great to in work in a professional setting. Customer service is exceptional

  • John from Secure Success

    Specialty: Public Sector

    September 2015

    PeopleSoft CRM - ideal for HR HelpDesk

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    There is a very tight integration with PeopleSoft HCM that isn't offered with other CRM Helpdesk products.

    Cons

    It isn't marketed as aggressively as it once was, however, I don't think that Oracle has another solution that is so tightly integrated with PeopleSoft HCM. I do wish that they would pay more attention towards enhancing and investing in this product.

  • Tapan from dunnhumby

    Specialty: Software / IT

    August 2015

    Peoplesoft - Bespoke CRM

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    PeopleSoft CRMs ability to be tailored to specific industry needs. The most important thing to me is it's Analytics application. Invaluable insights are generated from various customer interactions. It helps evaluate various marketing campaigns in terms of incremental revenue or new customers and identifies lapsing,valuable or loyal customers.

    The best part is all these insights and other information about a customer is provided in real time. It also has ability to connect to any XML compliant data source.

    Cons

    The UI and UX is not that great. It does well all the tasks but feels archaic. It is expensive compared to other CRM products and implementation takes a long time

  • Bob from Meridian Technologies

    Specialty: Software / IT

    February 2015

    PeopleSoft reviewed

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It is easy to use and train, and it flows well with what we are trying to achieve.

    Cons

    It does take a while to remember the screens. Depending on what version you get, there are a few steps to get from point A to point B.

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