About Oracle Service Cloud

Oracle Service Cloud is a cloud-based omni-channel customer service solution that enables customer service organizations to provide intelligent and personalized support via web self-service, phone, email, chat and social channels.

Service Cloud offers key features which provide agents with a 360-degree view of the customer experience on a single platform.

With case management tools, agents can resolve cases faster with one unified desktop.

Agent desktop provides agents with relevant context of the customer, previous interactions, and effectively guides agents to resolution through knowledge, scripts, and workflows to ensure productivity and consistency.

Oracle Service Cloud Web Digital Service offers self-service capabilities, allowing...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

8 Reviews of Oracle Service Cloud

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(1)

1

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 8 of 8 results

Do you use this product?Write a review

April 2016

Javier from Oracle

Verified Reviewer

Company Size: 10,000+ employees

Industry: Information Technology and Services

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

April 2016

September 2017

Senthil Kumar from Cognizant

Company Size: 5,001-10,000 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Functionality

3.0

September 2017

User and functional review

Over all very good product.

Pros

Data consistency. Realibale.easy configuration and Release Management. Concurrently user Access. User hierarchy

Cons

Custom functionality integration. Reporting Future. The user interface looks wise. Manual data archives.

September 2017

Jay from Griffith

Company Size: 1,001-5,000 employees

Industry: Primary/Secondary Education

Time Used: Less than 12 months

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

September 2017

Rich with features if used in conjunction with correct business processors

Pros

Wide range of features Stability pf the application Process centric, hence no loose ends local support

Cons

Slow migration to next gen technologies including mobile apps Cost Harder to find contract based expertise for support activities unless if you get resources via reputed organisations

January 2019

Shalu from Conestoga College

Company Size: 5,001-10,000 employees

Industry: Primary/Secondary Education

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

well organised and problem solver.

Pros

Easy to access the material due to the good organization. Helpful in the completion of the task quickly. Make communication effective.

Cons

I have not faced any problem with this software rather by using this software I am getting efficiency in my work completion.

January 2018

Getina from SEQSR

Company Size: 5,001-10,000 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

January 2018

The system is very easy to use.

Pros

The system is very easy for both the applicant and the end user. I've never had any issues with this system.

June 2016

Fernando from City of Tallahassee - Underground Utilities & Public Infrastructure - Water Resources Engineering

Industry: Public Policy

Time Used: Less than 6 months


Ease-of-use

5.0

Functionality

5.0

June 2016

Construction Management Advice for Local Municipalities

Pros

Through this service I can determine the appropriate app that suit our business needs.

Cons

I don't like prospective vendors calling my office. I prefer email.

October 2018

amar from Getbooking.io

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Free Trial

Review Source: GetApp


October 2018

March 2018

Yoga from Sonifi solutions

Company Size: 201-500 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

March 2018

Oracle PeopleSoft Enterprise HelpDesk

Pros

Always reliable and consistent , easy to use and Wide range of features. Good for large scale and bulk data.

Cons

Expensive product, Lack of customer support and help document/ online help , User interface can be improved.