Oracle Service
About Oracle Service
Oracle Service Pricing
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Most Helpful Reviews for Oracle Service
9 Reviews
Patrick
Consumer Electronics, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
A very robust tool
Very powerful tool. Easy to use and many great features for easy day to day management of customer interactions
CONSSome of the reporting is lacking when it comes to integrations with "other" Oracle products. ie: OService Cloud -> Oracle Digital Assistant. Lacking regarding availability of training for extending widgets / customizing Oracle Intelligent Advisor interviews.
Reasons for switching to Oracle Service
Features
Jay
Primary/Secondary Education, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed September 2017
Rich with features if used in conjunction with correct business processors
Wide range of features Stability pf the application Process centric, hence no loose ends local support
CONSSlow migration to next gen technologies including mobile apps Cost Harder to find contract based expertise for support activities unless if you get resources via reputed organisations
Jorge
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
Oracle: powerful, but...
Once you learn to use a feature, it greatly facilitates the job.
CONSSometimes bureaucratic and not very user friendly.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
oracle is without doubt the best tool for automation
from my own experience I highly recommend oracles to users
PROSI like its automation feature.it also allows to have real time information.very useful for those who do business
CONSfor me oracles works well I haven't found any complication yet
Senthil Kumar
Computer Software, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed September 2017
User and functional review
Over all very good product.
PROSData consistency. Realibale.easy configuration and Release Management. Concurrently user Access. User hierarchy
CONSCustom functionality integration. Reporting Future. The user interface looks wise. Manual data archives.