Oracle Service Software

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Oracle Service Software

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About Oracle Service

Oracle Service is a best-of-breed customer experience solution. It is designed to automated customer service processes for B2B, B2C, and field teams with its foundational and patented time-based, predictive, and self-learning technology. It connects every interaction between businesses and customers, providing an end-to-end customer service management solution through cross-channel contact center, knowledge management, policy automation, and field service. ...

Oracle Service Pricing

Call Oracle Sales for a quote. Money back guaranteed SLAs Flex Up/Down licensing / usage Fixed price multi-year contract Annual cancellation option Flexible upgrade schedules

Free trial: 

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Free version: 

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Oracle Service User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4

Functionality

4.5

Showing 8 reviews

Javier

Verified reviewer

Company size: 10,000+ employees

Industry: Information Technology and Services

Review Source: GetApp

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5

April 2016

Senthil Kumar

Company size: 5,001-10,000 employees

Industry: Computer Software

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Functionality

out of 5

September 2017

User and functional review

Over all very good product.

Pros

Data consistency. Realibale.easy configuration and Release Management. Concurrently user Access. User hierarchy

Cons

Custom functionality integration. Reporting Future. The user interface looks wise. Manual data archives.

Jay

Company size: 1,001-5,000 employees

Industry: Primary/Secondary Education

Time used: Less than 12 months

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

September 2017

Rich with features if used in conjunction with correct business processors

Pros

Wide range of features Stability pf the application Process centric, hence no loose ends local support

Cons

Slow migration to next gen technologies including mobile apps Cost Harder to find contract based expertise for support activities unless if you get resources via reputed organisations

Shalu

Company size: 5,001-10,000 employees

Industry: Primary/Secondary Education

Time used: Less than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2019

well organised and problem solver.

Pros

Easy to access the material due to the good organization. Helpful in the completion of the task quickly. Make communication effective.

Cons

I have not faced any problem with this software rather by using this software I am getting efficiency in my work completion.

Getina

Company size: 5,001-10,000 employees

Industry: Food & Beverages

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2018

The system is very easy to use.

Pros

The system is very easy for both the applicant and the end user. I've never had any issues with this system.

Fernando

Industry: Public Policy

Time used: Less than 6 months

5

Ease-of-use

out of 5
5

Functionality

out of 5

June 2016

Construction Management Advice for Local Municipalities

Pros

Through this service I can determine the appropriate app that suit our business needs.

Cons

I don't like prospective vendors calling my office. I prefer email.

amar

Verified reviewer

Company size: 2-10 employees

Industry: Computer Software

Time used: Free Trial

Review Source: GetApp

This review was submitted organically. No incentive was offered

October 2018

Yoga

Company size: 201-500 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

March 2018

Oracle PeopleSoft Enterprise HelpDesk

Pros

Always reliable and consistent , easy to use and Wide range of features. Good for large scale and bulk data.

Cons

Expensive product, Lack of customer support and help document/ online help , User interface can be improved.

Showing 8 reviews