--- title: "Oracle Service Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Oracle Service. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Oracle Service is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/oracle-service-cloud-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / [Oracle Service](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/) / Oracle Service Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/) Reviews # Oracle Service User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 13 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 8 reviews (62%) - 4 stars: 3 reviews (23%) - 3 stars: 2 reviews (15%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## Oracle Service customer reviews Showing reviews 1-13 of 13 (page 1). ### oracle is without doubt the best tool for automation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered from my own experience I highly recommend oracles to users #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like its automation feature.it also allows to have real time information.very useful for those who do business #### Cons for me oracles works well I haven't found any complication yet --- ### A very robust tool - Overall rating: 4/5 - Reviewer: Patrick D. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very powerful tool. Easy to use and many great features for easy day to day management of customer interactions #### Cons Some of the reporting is lacking when it comes to integrations with "other" Oracle products. ie: OService Cloud -> Oracle Digital Assistant. Lacking regarding availability of training for extending widgets / customizing Oracle Intelligent Advisor interviews. #### Reasons for switching to Oracle Service Features --- ### Rich with features if used in conjunction with correct business processors - Overall rating: 3/5 - Reviewer: Jay J. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Wide range of features Stability pf the application Process centric, hence no loose ends local support #### Cons Slow migration to next gen technologies including mobile apps Cost Harder to find contract based expertise for support activities unless if you get resources via reputed organisations --- ### Oracle H.i. - Overall rating: 5/5 - Reviewer: David R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use in collaboration amongst teammates. Real time data is crucial for our business. #### Cons no cons at the moment, haven't had any issues really --- ### Oracle: powerful, but... - Overall rating: 4/5 - Reviewer: Jorge M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Once you learn to use a feature, it greatly facilitates the job. #### Cons Sometimes bureaucratic and not very user friendly. --- ### well organised and problem solver. - Overall rating: 5/5 - Reviewer: Shalu B. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to access the material due to the good organization. Helpful in the completion of the task quickly. Make communication effective. #### Cons I have not faced any problem with this software rather by using this software I am getting efficiency in my work completion. --- ### User and functional review - Overall rating: 4/5 - Reviewer: Senthil Kumar S. - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over all very good product. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Data consistency. Realibale.easy configuration and Release Management. Concurrently user Access. User hierarchy #### Cons Custom functionality integration. Reporting Future. The user interface looks wise. Manual data archives. --- ### The system is very easy to use. - Overall rating: 5/5 - Reviewer: Getina C. - Industry: Food & Beverages - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very easy for both the applicant and the end user. I've never had any issues with this system. --- ### Oracle PeopleSoft Enterprise HelpDesk - Overall rating: 3/5 - Reviewer: Yoga V. - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Always reliable and consistent , easy to use and Wide range of features. Good for large scale and bulk data. #### Cons Expensive product, Lack of customer support and help document/ online help , User interface can be improved. --- ### Construction Management Advice for Local Municipalities - Overall rating: 5/5 - Reviewer: Fernando F. - Industry: Public Policy - Product usage: Used unspecified for less than 6 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Through this service I can determine the appropriate app that suit our business needs. #### Cons I don't like prospective vendors calling my office. I prefer email. --- ### Ottimo rapporto qualita' prezzo - Overall rating: 5/5 - Reviewer: Mentor G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Esperienza che definisco una lezione in materia #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Le cose che mi sono piaciute di piu' sono la sia abilita' di adattarsi alle proprie esigenze #### Cons Attualmente poco o niente. Devo testarlo per piu' tempo --- ### Javier M.'s review - Overall rating: 5/5 - Reviewer: Javier M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used unspecified for free trial - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 --- ### amar m.'s review - Overall rating: 5/5 - Reviewer: amar m. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used unspecified for unspecified - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered --- Oracle Service Reviews, Pros and Cons - 2026 Software Advice