--- title: "Oracle Service Software Reviews, Demo & Pricing - 2026" description: "Review of Oracle Service Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/oracle-service-cloud-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Oracle Service Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/reviews/) # Oracle Service Review Custom quote 1 plan Wondering if Oracle Service is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Oracle Service 4.5 [(13)](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/reviews/) Pricing Pricing available upon request ### About Oracle Service Oracle Service is a best-of-breed customer experience solution. It is designed to automated customer service processes for B2B, B2C, and field teams with its foundational and patented time-based, predictive, and self-learning technology. It connects every interaction between businesses and customers, providing an end-to-end customer service management solution through cross-channel contact center, knowledge management, policy automation, and field service. Do you work for Oracle Service? [Manage this product listing](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/claim_requests/new?auto=true) Wondering if Oracle Service is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Oracle Service User Interface ## Popular Oracle Service Alternatives Main Product Oracle Service 4.5 [(13)](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/reviews/) Ratings Breakdown - 4.17Ease of use - 4.25Value for money - 4.30Customer support - 4.55Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(830)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3474)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Marketing 360](https://www.softwareadvice.com/marketing/marketing-360-profile/) 4.5 [(1153)](https://www.softwareadvice.com/marketing/marketing-360-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.30Value for money - 4.56Customer support - 4.43Functionality Pricing Available upon request Get Price Alternative Product [Striven](https://www.softwareadvice.com/project-management/striven-profile/) 4.8 [(130)](https://www.softwareadvice.com/project-management/striven-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.74Value for money - 4.79Customer support - 4.69Functionality Pricing Starting at $35.00 per month Get Price Alternative Product [Bella FSM](https://www.softwareadvice.com/cmms/bellafsm-profile/) 3.9 [(7)](https://www.softwareadvice.com/cmms/bellafsm-profile/#reviews) Ratings Breakdown - 4.0Ease of use - 3.40Value for money - 4.14Customer support - 3.60Functionality Pricing Starting at $35.00 per month Get Price ## Oracle Service Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Oracle Service Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Oracle Service API Call Scripting Chat/Messaging Computer Telephony Integration Customer Experience Management Customizable Reports Email Management Incident Management Interaction Tracking Knowledge Management Live Chat Marketing Automation Monitoring Multi-Channel Communication Prioritization Real-Time Analytics Real-Time Monitoring Scheduling Search/Filter Social Media Integration Workflow Management ## Oracle Service User Reviews ## Oracle Service customer ratings - Overall rating: 4.5/5 - Total reviews: 13 ### Rating distribution - 5 stars: 8 reviews (62%) - 4 stars: 3 reviews (23%) - 3 stars: 2 reviews (15%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.3/5 - Customer support: 4.3/5 - Functionality: 4.5/5 --- ### oracle is without doubt the best tool for automation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered from my own experience I highly recommend oracles to users #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like its automation feature.it also allows to have real time information.very useful for those who do business #### Cons for me oracles works well I haven't found any complication yet --- ### A very robust tool - Overall rating: 4/5 - Reviewer: Patrick D. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very powerful tool. Easy to use and many great features for easy day to day management of customer interactions #### Cons Some of the reporting is lacking when it comes to integrations with "other" Oracle products. ie: OService Cloud -> Oracle Digital Assistant. Lacking regarding availability of training for extending widgets / customizing Oracle Intelligent Advisor interviews. #### Reasons for switching to Oracle Service Features --- ### Rich with features if used in conjunction with correct business processors - Overall rating: 3/5 - Reviewer: Jay J. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Wide range of features Stability pf the application Process centric, hence no loose ends local support #### Cons Slow migration to next gen technologies including mobile apps Cost Harder to find contract based expertise for support activities unless if you get resources via reputed organisations --- ### Oracle H.i. - Overall rating: 5/5 - Reviewer: David R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use in collaboration amongst teammates. Real time data is crucial for our business. #### Cons no cons at the moment, haven't had any issues really --- ### Oracle: powerful, but... - Overall rating: 4/5 - Reviewer: Jorge M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Once you learn to use a feature, it greatly facilitates the job. #### Cons Sometimes bureaucratic and not very user friendly. --- ### well organised and problem solver. - Overall rating: 5/5 - Reviewer: Shalu B. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to access the material due to the good organization. Helpful in the completion of the task quickly. Make communication effective. #### Cons I have not faced any problem with this software rather by using this software I am getting efficiency in my work completion. --- ### User and functional review - Overall rating: 4/5 - Reviewer: Senthil Kumar S. - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over all very good product. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Data consistency. Realibale.easy configuration and Release Management. Concurrently user Access. User hierarchy #### Cons Custom functionality integration. Reporting Future. The user interface looks wise. Manual data archives. --- ### The system is very easy to use. - Overall rating: 5/5 - Reviewer: Getina C. - Industry: Food & Beverages - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very easy for both the applicant and the end user. I've never had any issues with this system. --- ### Oracle PeopleSoft Enterprise HelpDesk - Overall rating: 3/5 - Reviewer: Yoga V. - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Always reliable and consistent , easy to use and Wide range of features. Good for large scale and bulk data. #### Cons Expensive product, Lack of customer support and help document/ online help , User interface can be improved. --- ### Construction Management Advice for Local Municipalities - Overall rating: 5/5 - Reviewer: Fernando F. - Industry: Public Policy - Product usage: Used unspecified for less than 6 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Through this service I can determine the appropriate app that suit our business needs. #### Cons I don't like prospective vendors calling my office. I prefer email. --- Showing 1 - 10 of 13 Reviews [See All Reviews](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/reviews/) ## Other Top Recommended Customer Experience Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4091) Recently recommended **2** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10506) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6996) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3803) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Oracle Service with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice