Oracle Siebel CRM Software


Oracle Siebel CRM is a sales force automation (SFA) and customer relationship management solution designed to assist enterprises to manage their customer experiences. It includes a range of sales, marketing and customer service applications tailored to various industries.

In addition to core CRM functionalities, the solution also offers tools to manage sales collaboration, quote and order capture, help desk, self-service, loyalty and events management and more. It also integrates with a range of other Oracle solutions, such as Oracle Social Cloud. It helps sales personnel to build and manage sales pipelines. Marketers can also use this solution to run various marketing and promotional campaigns and understand the customer's behavior. The solution is capable of delivering customer insights that help stakeholders to eliminate the guesswork out of their decisions and make fact-based decisions.

The solution can be deployed both on-premises or hosted on the cloud and accessed as a Web-based solution.

Contacts
Contacts

Contacts

Accounts

Accounts

Reporting and analytics

Reporting and analytics

Maps integration

Maps integration

Mobile CRM

Mobile CRM

Opportunities

Opportunities

Supported Operating System(s):

Web browser (OS agnostic)



8 Reviews of Oracle Siebel CRM

Overall rating

4.0 / 5 stars

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harpreet singh from Electrical Supplies Distributor

Industry:  Manufacturing

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great Experience with Oracle Siebel . Ease to work

Pros

The system is too ease to operate and this should be operated more in offices and with this data can easily be traced

Cons

none of con is in Oracle. likely to get it promote every where . it is a boon in this digital world .

Review Source

Erwinson from LGU

Industry:  Other

Number of employees:  2-10 employees

Ease-of-use

Functionality

November 2018

ok.

Pros

main tab color of the software is blue! good for storing large databases, esp for bpo companies or customer service.

Cons

update of newer versions like siebel 7 or 8 or 10 always comes up and then we retrain how to use and then it crashes while working.

Review Source

Craig from FTD Companies

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Efficient software.

Ability to send customers emails and the use of templates to save time.

Pros

The ease of use and overall clarity of this software. The ease of adding templates and ability to view and sort alphabetically.

Cons

The long amount of time to load up this software. Could sometimes take several minutes and several attempts to load.

Review Source: Capterra

Nikki from Tribute Communities

Industry:  Construction

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Siebel - CRM

Pros

I used this software while working for a consulting firm. I like how easy it was to enter communication comments, track communication and assign anything that was necessary to another co-worker or member of the team.

Cons

I can't think of any; just that this is best suited for a larger company for tracking and delegation purposes.

Review Source

Mary Ann from LGU Reina Mercedes

Industry:  Other

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

recommended

Pros

easy to use for BPO outsource employees, large scale of database can be accomodated as well in rhis software

Cons

training for the product is needed for the support and functionality to be memorized and famiarized

Review Source

Muhammad Rehan from Jawhar Al Aluminium Metal works

Industry:  Telecommunications

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Siebel is the best software to keep and maintain customer record and detail.

Pros

The most beautiful feature of this software is Easy to Use, Quick to learn his functions and easy access to keep maintain customer contact detail and easily to manage customer operations.

Cons

i have no knowledge about its technical issued when some time software down and stop proving reports but its very rear cases and issues and resolve quickly.

Review Source

Ed from Philips Healthcare

Industry:  Healthcare / Medicine

Number of employees:  10,000+ employees

Ease-of-use

Functionality

March 2017

Siebel 7.8

While there are some good features, the product is mostly clumsy and does not allow for much re-usability. It just seems very tired,

Paul from Education Management Corporation

Industry:  Education

Ease-of-use

Customer support

Functionality

December 2014

Takes time to learn, but has great tools

Pros

It offers great integration to multiple software platforms, which is critical for any enterprise level company that is most likely going to have that issue to deal with.

Cons

You will have to make the commitment of resources to make sure it stays current with any bugs, patches, etc.


Displaying 1 - 8 of 8 reviews