Oracle Siebel CRM Software


 

Oracle Siebel CRM is a sales force automation (SFA) and customer relationship management solution designed to assist enterprises to manage their customer experiences. It includes a range of sales, marketing and customer service applications tailored to various industries.

In addition to core CRM functionalities, the solution also offers tools to manage sales collaboration, quote and order capture, help desk, self-service, loyalty and events management and more. It also integrates with a range of other Oracle solutions, such as Oracle Social Cloud. It helps sales personnel to build and manage sales pipelines. Marketers can also use this solution to run various marketing and promotional campaigns and understand the customer's behavior. The solution is capable of delivering customer insights that help stakeholders to eliminate the guesswork out of their decisions and make fact-based decisions.

The solution can be deployed both on-premises or hosted on the cloud and accessed as a Web-based solution.

 

Oracle Siebel CRM - Contacts
 
  • Oracle Siebel CRM - Contacts
    Contacts
  • Oracle Siebel CRM - Accounts
    Accounts
  • Oracle Siebel CRM - Reporting and analytics
    Reporting and analytics
  • Oracle Siebel CRM - Maps integration
    Maps integration
  • Oracle Siebel CRM - Mobile CRM
    Mobile CRM
  • Oracle Siebel CRM - Opportunities
    Opportunities
Supported Operating System(s):
Web browser (OS agnostic)

3 Reviews of Oracle Siebel CRM

Showing 1-3 of 3

 

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Muhammad Rehan from Jawhar Al Aluminium Metal works
Specialty: Telecommunications
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Siebel is the best software to keep and maintain customer record and detail.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The most beautiful feature of this software is Easy to Use, Quick to learn his functions and easy access to keep maintain customer contact detail and easily to manage customer operations.

Cons

i have no knowledge about its technical issued when some time software down and stop proving reports but its very rear cases and issues and resolve quickly.

Review Source
 
 

Ed from Philips Healthcare
Specialty: Healthcare / Medicine
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Siebel 7.8

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

While there are some good features, the product is mostly clumsy and does not allow for much re-usability. It just seems very tired,

 
 

Paul from Education Management Corporation
Specialty: Education

December 2014

December 2014

Takes time to learn, but has great tools

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It offers great integration to multiple software platforms, which is critical for any enterprise level company that is most likely going to have that issue to deal with.

Likes Least

You will have to make the commitment of resources to make sure it stays current with any bugs, patches, etc.

Recommendations

Make sure that you talk to your IT department about all known databases and technologies that will interface with the CRM. Some will play nice while others will give you a headache. Knowing ahead of time will allow you to plan properly to deal with those problematic technologies.