Oracle Siebel CRM software


6 reviews(4.0/5)
6 reviews(4.0/5)

Oracle Siebel CRM is a sales force automation (SFA) and customer relationship management solution designed to assist enterprises to manage their customer experiences. It includes a range of sales, marketing and customer service applications tailored to various industries.

In addition to core CRM functionalities, the solution also offers tools to manage sales collaboration, quote and order capture, help desk, self-service, loyalty and events management and more. It also integrates with a range of other Oracle solutions, such as Oracle Social Cloud. It helps sales personnel to build and manage sales pipelines. Marketers can also use this solution to run various marketing and promotional campaigns and understand the customer's behavior. The solution is capable of delivering customer insights that help stakeholders to eliminate the guesswork out of their decisions and make fact-based decisions.

The solution can be deployed both on-premises or hosted on the cloud and accessed as a Web-based solution.

Supported Operating System(s):
Web browser (OS agnostic)

6 Reviews of Oracle Siebel CRM

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  • Craig from FTD Companies

    Number of employees: 1,001-5,000 employees

    July 2018

    Efficient software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ability to send customers emails and the use of templates to save time.

    Pros

    The ease of use and overall clarity of this software. The ease of adding templates and ability to view and sort alphabetically.

    Cons

    The long amount of time to load up this software. Could sometimes take several minutes and several attempts to load.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Nikki from Tribute Communities

    Specialty: Construction

    Number of employees: 201-500 employees

    July 2018

    Siebel - CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I used this software while working for a consulting firm. I like how easy it was to enter communication comments, track communication and assign anything that was necessary to another co-worker or member of the team.

    Cons

    I can't think of any; just that this is best suited for a larger company for tracking and delegation purposes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mary Ann from LGU Reina Mercedes

    Specialty: Other

    Number of employees: 51-200 employees

    June 2018

    recommended

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy to use for BPO outsource employees, large scale of database can be accomodated as well in rhis software

    Cons

    training for the product is needed for the support and functionality to be memorized and famiarized

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Muhammad Rehan from Jawhar Al Aluminium Metal works

    Specialty: Telecommunications

    Number of employees: 201-500 employees

    November 2017

    Siebel is the best software to keep and maintain customer record and detail.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The most beautiful feature of this software is Easy to Use, Quick to learn his functions and easy access to keep maintain customer contact detail and easily to manage customer operations.

    Cons

    i have no knowledge about its technical issued when some time software down and stop proving reports but its very rear cases and issues and resolve quickly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Ed from Philips Healthcare

    Specialty: Healthcare / Medicine

    Number of employees: 10,000+ employees

    March 2017

    Siebel 7.8

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    While there are some good features, the product is mostly clumsy and does not allow for much re-usability. It just seems very tired,

  • Paul from Education Management Corporation

    Specialty: Education

    December 2014

    Takes time to learn, but has great tools

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It offers great integration to multiple software platforms, which is critical for any enterprise level company that is most likely going to have that issue to deal with.

    Cons

    You will have to make the commitment of resources to make sure it stays current with any bugs, patches, etc.

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