Oracle Siebel CRM is a sales force automation (SFA) and customer relationship management solution designed to assist enterprises to manage their customer experiences. It includes a range of sales, marketing and customer service applications tailored to various industries.
In addition to core CRM functionalities, the solution also offers tools to manage sales collaboration, quote and order capture, help desk, self-service, loyalty and events management and more. It also integrates with a range of other Oracle solutions, such as Oracle Social Cloud. It helps sales personnel to build and manage sales pipelines. Marketers can also use this solution to run various marketing and promotional campaigns and understand the customer's behavior. The solution is capable of delivering customer insights that help stakeholders to eliminate the guesswork out of their decisions and make fact-based decisions.
The solution can be deployed both on-premises or hosted on the cloud and accessed as a Web-based solution.
Muhammad Rehan from Jawhar Al Aluminium Metal works
Employees number: 201-500 employees
The most beautiful feature of this software is Easy to Use, Quick to learn his functions and easy access to keep maintain customer contact detail and easily to manage customer operations.
i have no knowledge about its technical issued when some time software down and stop proving reports but its very rear cases and issues and resolve quickly.
Ed from Philips Healthcare
Specialty: Healthcare / Medicine
Employees number: 10,000+ employees
While there are some good features, the product is mostly clumsy and does not allow for much re-usability. It just seems very tired,
Paul from Education Management Corporation
It offers great integration to multiple software platforms, which is critical for any enterprise level company that is most likely going to have that issue to deal with.
You will have to make the commitment of resources to make sure it stays current with any bugs, patches, etc.
Make sure that you talk to your IT department about all known databases and technologies that will interface with the CRM. Some will play nice while others will give you a headache. Knowing ahead of time will allow you to plan properly to deal with those problematic technologies.