OTRS

OTRS help desk is a service management solution that connects teams and businesses with customers through: - Structured communication - Automated workflows - Customer, equipment, asset and location data (CMDB) - Reporting - Knowledge base - Multi-channel communication Improve satisfaction in any area of business, such as IT, customer support, security, HR or the office. The solution offers many features. For instance, it: - Allows teams to create custom service catalogs, categorize customers, and generate custom reports. - Automates internal and external communication with coworkers and customers. - Offers built-in role and authorization management tools for assigning tickets to concerned individuals and teams. - Provides multiple reports can be generated to analyz...