All OTRS Reviews
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OTRS Reviews
Reviews Summary
Overall Rating
4.4Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.2
Customer Support
4.2
Value for money
4.5
Functionality
4.4
Pros
"This software allowed us to automate repetitive tasks and allowed our team to focus on more important tasks"
"The processing of a ticket is a really fast process, and has the main features required to provide customers support."
"That has increased performance and the migration was seemless."
Cons
"It was not as flexible as I would have liked, and options for layout customization could be improved."
"Can't handle multiple ticket at same time its slow down or Crashed."
"OTRS is not much intuitive, so if you're looking for an easy to use software, this one isn't for you."
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