All OTRS Reviews
96 results
Sort by
OTRS Reviews
Reviews Summary
Overall Rating
4.4Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.2
Customer Support
4.3
Value for money
4.5
Functionality
4.4
Pros
"Every time a request arrives, OTRS converts it into a ticket with a unique ID, probably the most useful feature for preventing anything from getting lost or duplicated."
"This software allowed us to automate repetitive tasks and allowed our team to focus on more important tasks"
"The processing of a ticket is a really fast process, and has the main features required to provide customers support."
Cons
"It was not as flexible as I would have liked, and options for layout customization could be improved."
"Can't handle multiple ticket at same time its slow down or Crashed."
"OTRS is not much intuitive, so if you're looking for an easy to use software, this one isn't for you."
Fast-track your software evaluation
Speak with a Distribution CRM software advisor for a free 15-min consultation