Outreach vs Salesforce Service Cloud

Outreach has 242 reviews and a rating of 4.48 / 5 vs Salesforce Service Cloud which has 523 reviews and a rating of 4.37 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.48 / 5 (242)

4.37 / 5 (523)

Ease-of-Use

4.0 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.0 / 5

4.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

August 24, 2021

September 13, 2021

Pros/Cons

  • Pros

  • I love the functionality and the ability to save me time when calling in blocks. The workflow is very intuitive and easy to use.

  • Easy to use, great support, and gets the job done. They have a great team that consistently goes above and beyond to help you out when you necessary.

  • Cons

  • Although it was easy to use, it did take some time to learn the process. I also wish outreach had a more open API to our staff developers.

  • There are some weird bugs at times but their support team is stellar in squashing them quickly.

  • Pros

  • Very powerful tool, and very robust program. The amount of detail it can track is amazing! Quick to access the info that you want.

  • good program. easy to use and great use to solve problems and make amazing sales.

  • Cons

  • While having everything in the cloud is awesome, having internet issues at work or network throttling can make developing frustrating at times.

  • The only con is that it takes time to set-up correctly but will allow you to scale and grow.

Pricing

Pricing Range

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos