About Ozmo Omnichannel Support Platform
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Most Helpful Reviews for Ozmo Omnichannel Support Platform
Telecommunications, 51-200 employees
Used daily for more than 2 years
EASE OF USE
VALUE FOR MONEY
Reviewed August 2021
Very impressive tool that is extremely easy to use
My team has been very pleased with Ozmo. With having to move to a remote workforce around 18 months ago, Ozmo has been extremely vital in the success of my teams being able to provide top notch device support for our customer base. Ozmo has allowed support staff to have a vast number of devices at their disposal both quickly and easily making huge impact to efficiency gains all while allowing our staff to stay safe and healthy by working remote.PROS
The portals we have to provide assistance to both our customer base and to our frontline support staff. We have the ability to quickly copy tutorial links and/or send email links to customers that allow full access to the online device library. Another positive is the vast amount of devices that are included for our monthly fee, we rarely come across a device that is not available.CONS
Not really had any bad experiences with the software. Its extremely useful and very intuitive.
Thank you, Michael! It's great to know how we were able to support your team's remote transition right now. We really appreciate the review and look forward to growing our partnership together.
Replied August 2021
Telecommunications, 11-50 employees
Used monthly for more than 2 years
EASE OF USE
Reviewed September 2021
A wealth of information at your finger tips.
This platform is an important tool for our Customer Support team. It allows them to have the majority of our devices at their finger tips and they can easily assist a subscriber with features, functions and even troubleshooting steps. It's simple to use and Ozmo is continually adding enhancements that makes the tool that much more valuable. Additionally, the Ozmo team is outstanding and handles items, big or small, in a friendly, professional & efficient manner.CONS
After giving it some thought, I'm unable to come up with any cons for this platform. It's been a positive experience from the beginning.
Thanks, Connie! We appreciate your review and can't want to grow our partnership together.
Replied September 2021