Ozmo Omnichannel Support Platform Software

Ozmo Omnichannel Support Platform Software

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About Ozmo Omnichannel Support Platform

Ozmo’s support platform offers all of the tools and more that an omnichannel support platform can offer. In its single source platform, Ozmo offers complete agent assistance, self support and service adoption solutions to solve customers’ technology needs successfully at any time in any channel. No devices? No problem. When support teams have digital representations of devices and apps, agents are able to navigate through interactions easily without the need for physical devices. Ozmo’s library includes thousands of virtual apps and devices across a variety of sectors ranging from routers and modems to tablets to VoIP phones. These devices cover a range from a multitude of industries including mobile operators, smart device manufacturers, broadband providers and more. ...

Ozmo Omnichannel Support Platform Pricing

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Available

Free version: 

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Ozmo Omnichannel Support Platform User Reviews

OVERALL RATING

Showing 2 reviews

Michael

Carolina West Wireless

Verified reviewer

Company size: 51-200 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed August 2021

Very impressive tool that is extremely easy to use

My team has been very pleased with Ozmo. With having to move to a remote workforce around 18 months ago, Ozmo has been extremely vital in the success of my teams being able to provide top notch device support for our customer base. Ozmo has allowed support staff to have a vast number of devices at their disposal both quickly and easily making huge impact to efficiency gains all while allowing our staff to stay safe and healthy by working remote.

Pros

The portals we have to provide assistance to both our customer base and to our frontline support staff. We have the ability to quickly copy tutorial links and/or send email links to customers that allow full access to the online device library. Another positive is the vast amount of devices that are included for our monthly fee, we rarely come across a device that is not available.

Cons

Not really had any bad experiences with the software. Its extremely useful and very intuitive.

Response from Ozmo

Thank you, Michael! It's great to know how we were able to support your team's remote transition right now. We really appreciate the review and look forward to growing our partnership together.

Replied August 2021

Connie

Thumb Cellular LLC

Verified reviewer

Company size: 11-50 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Customer support

5

Functionality

5

Reviewed September 2021

A wealth of information at your finger tips.

Pros

This platform is an important tool for our Customer Support team. It allows them to have the majority of our devices at their finger tips and they can easily assist a subscriber with features, functions and even troubleshooting steps. It's simple to use and Ozmo is continually adding enhancements that makes the tool that much more valuable. Additionally, the Ozmo team is outstanding and handles items, big or small, in a friendly, professional & efficient manner.

Cons

After giving it some thought, I'm unable to come up with any cons for this platform. It's been a positive experience from the beginning.

Response from Ozmo

Thanks, Connie! We appreciate your review and can't want to grow our partnership together.

Replied September 2021