All ClientPoint Reviews

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D'Anna

201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2016

Great Customer Experience

Our experience with Paperless Proposal has been completely positive. From the support team to management, everyone on the team is passionate about the product and ensuring that each customer is happy with the tool. The integration with Salesforce.com is a new feature we're using and we've found it to be very helpful to increase the value of the information available to each sales rep and the management team.

PROS

I like the ability to customize the product to our exact needs, the ease of use, the fantastic support, the value and most importantly, the customer engagement and experience. A product with consistent branding, simple electronic delivery and tracking elements make it a fantastic resource. Our customers are able to view the proposal with any device at any time and we are able to track the progress. There are never any surprises.

CONS

The only con about this software would be the same for any software - sometimes it can be hard to get users to adopt a new system. However, with 1:1 training, integrations and all the resources Paperless Proposal will provide, this eases internal challenges.

Vendor Response

D'Anna, Thank you for taking the time out to review our product. Glad to know you like it. Thanks for your kind words, Rahat

Replied June 2016

jesse

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Paperless proposal in used for market development

Overall in my opinion I dont have alot of experience with other sales software but this is program is awesome and my sales have dramatically increased in a short period of time. Recommend to anyone in Sales

PROS

In my opinion this software is awesome it lets all your fellow employees have access and make changes or update the same file any time from any device they use, with no flaw. It saves on paper no more faxing using up all kinds of ink, no bringing thick packets to sales appointments it is all now paperless and a lot more convenient. You can add notes modify, delete or add anything anytime you want and send it to a potential client.

CONS

If you take a break longer than a few minutes it automatically logs you out and you have to keep on logging back in every time you get busy and come back to it, kind of frustrating. You have to always clear the search bar before searching you cant just type in a specific client or file and just search it. It has its small glitches here and there but it makes up for it buy producing sales

Vendor Response

Hi Jesse, Thank you for your feedback. The team here at Paperless Proposal is thrilled to hear that your sales has increased. Regarding the idle time, our support team is available to assist. Please reach out to support@paperlessproposal.com. Thank you, My

Replied April 2018

Dean

51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2016

Paperless Proposal Review

The software is a bit difficult to maneuver and clunky. I wish it were easier to use, I don't know if it just the way our company set it up or what.

PROS

The reporting features are nice.

CONS

It is cumbersome.

Vendor Response

Dean, Thank you for taking the time out to review our product. Sorry to hear that you feel the product is cumbersome. I assume your library was not optimized well enough. Could you please reach out to support@paperlessproposal.com with some available times from your end? I would like to have a call with you to discuss your issues and resolve as soon as possible. Thanks, Rahat

Replied June 2016

Barbara

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2017

I am a proposal writer for a large security company and use Paperless on a daily basis.

it allows for our products to be uniform across our large footprint.

PROS

I love that the software allows for creating custom library's that contain all of our frequently used documents for quick access. I also love that I can contact Paperless Support and request that they add merge fields to the document to implant the customer name during the proposal editing stage.

CONS

I wish, for our industry, that there were more finalizing choices. Sometimes a certain industry, like gov't, can request that you cross reference responses, add info to the TOC or have certain language in the header or footer of each page. It would be extremely helpful if we could add these items in while editing in Paperless instead of having to download, open in PDF and make additional edits in Adobe. This creates a situation where the proposal in our library no longer contains the most updated version. So, if in a year we have to look back on the proposal, we may not recall that it had to be removed to finalize and we could potentially be using old info..

Vendor Response

Barbara thanks for your review. Our CTO, Zeb Evans will reach out directly to you to address your concern.

Replied July 2017

steve

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

My opinions of using Paperless Proposal software

I been doing sales for a long time I think this is the best software program for keeping track of all proposals and documents for potential clients . Paperless has definitely help me to expand my networking

PROS

Paperless proposal now lets you conduct business and send proposals through email now instead of always having to print and fax or do paperwork for contracts. It makes sales a lot more convenient and definitely helps you keep track of all your leads and proposals that you have sent to new or potentially new clients. It also allows anyone in your company to have access and modify or add anything to the same specific document in real time so everybody knows whats going on and is kept in the loop.

CONS

Its not the most user friendliest software we had to have a professional come in and train us on using this software. If your not familiar it will take some getting used to but once you got the hang of it your going to love it. Every time you log on from a different device besides your main pc that paperless is all ready familiar with you have to get a code verification in your email and than enter that at login to even enter paperless and see your documents, that is kind of frustrating.

Brian

Security and Investigations, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2016

Paperless Proposal Indiana Review

I have been using this platform for my proposals for several years now and the interface is very intuitive, the flexibility and customization options allow large/complex proposals to be just as easy to produce as small scale, simple proposals. The end product is always professional and represents my company well. The tracking metrics are extremely useful and help me to not only learn from previous efforts, but be more timely in my follow-up response with those decision makers that I am targeting. It also gives me insightful visibility into decision-makers up the chain of command whom I knew existed but may have not necessarily known their name or contact information.

PROS

The flexibility and customization ability of the platform. I can get as creative as I need to to win the business.

CONS

I would like to see more potential customization of the cover page with different color schemes, looks, multiple photo design arrangements, etc. to fit the client's business. In other words, I like to co-opt a client's culture or mirror that culture with my cover art so they know from second one that we share similar cultures or values.

Vendor Response

Hi Brian, Thank you for taking the time out to review our product. Glad to know you like it so far. I would like to let you know that we can create very customizable cover page merge docs for you. Where you can control what type of information go in and how they format. Please contact your Paperless Administrator to send out a request to our support@paperlessproposal.com to get the ball rolling. Thanks, Rahat

Replied June 2016

brandon

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

My pros and cons of using Paperless Proposal

I would recommend this software to any person or private business that is still in the growing stages and trying to build clients. You have access from any device no matter where you are, every thing is done electronically without much effort. You get notified emails every time someone opens your email so that you know its getting read.

PROS

I love how this software enables all relevant persons to stay update with potential clients information and everyone can have access to add notes or change proposal information. I can use this on any device I use it on my cell and lab top as well and I never have any problems. Help and Support is good at getting back to you quickly when you call them and leave a message or send an email. they are pretty decent at fixing issues pretty quick. You can send email proposals, no more paper proposals, good for the trees less paper being used.

CONS

The old version I believe was way better than the newer version they just recently updated to. We had just got used to using the original software than when they changed it on us we had to teach ourselves how to use it no help or training was offered by Paperless. It took some time getting used to new software but once you get the hang of it , it easier to use.

macanthony

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

My experiences using Paperless Proposal software

It lets you keep detailed notes from communication with potential new clients and allows as many employees as you choose to have access to all files and proposals when ever they need to or want to make changes. You can access it from any device including cell phones

PROS

It lets you allocate one or as many employees as you want have constant access to recent and all proposals and documents in the system so everyone is kept up to date or if any current changes need to be made notes and changes could be added to the files also anywhere and any time by whoever has access . Environmentally safe cuts pack on paper use, save the trees!!!!

CONS

Starting to learn this software was kind of hard for me to start learning to use myself we had to have a trained professional come in and enlighten us and teach us how to properly use this software. But once you get used to using it it is very user friendly.

nyeisa

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

I recommend this software to every business

Paperless is awesome software it lets businesses keep track of all potential clients and keeps everyone in the loop on what is going on with that account. It holds hundreds of accounts and it is very user friendly once you learn how to use all the tools in this software.

PROS

I love how you can keep track on all your notes for each individual client and it can be integrated with several people at one time and they all have access to update communication or keep an eye on what has been going on the client history. It has graphs that tell how the percentage of lost, sold, and won accounts and how much money you have made . Environmentally safe no more using all kinds of paper to send out proposals.

CONS

If you add a client into the program and you have to un click the unfiled box in the filter to find what you are looking for. The times displayed for proposals created and sent are off so you don't have a clear idea of when they were sent out. They need to add a reminder section that tells you when to call someone back as they requested.

Ryan

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2016

Fantastic product

Very powerful interface with customers, creating an exchange instead of a one-sided bid. With the notifications of customer views, it really improves closing ratios.

PROS

The ease of creating such a customized presentation to the customers

CONS

it will go down every once in a while and hold things up, but not very long when it happens.

Vendor Response

Ryan, Thank you for taking the time out to review our product. Glad to know you like it. Our servers are up and running all the time except scheduled maintenances during weekend midnights. If you face any issue in the future please reach out to support@paperlessproposal.com We'd love to look into your system and resolve the issue. Thanks, Rahat

Replied June 2016

hugo

Import and Export, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2016

We love paperless and their team!

PROS

It's so easy to use and love the customer service! We use paperless everyday. Easy to use and upload to. The support team is super friendly and quick to fix any issues.

CONS

The software is great. Maybe get rid of the last receipt page...

Vendor Response

Hugo, Thank you for taking the time out to review our product. Glad to know you like it. We can disable the download receipt page that gets added when you download the proposal. Please send in a request to do that via support@paperlessproposal.com If you ever have any questions please reach out to our support. Thanks, Rahat

Replied June 2016

Craig

Farming, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2016

Streamline your proposal process

Our company was looking for a way to stand out from our competition and have a way that clients could accept proposals online. We found that with perfect proposal. In addition we can follow what our clients find most important so we can make future proposal more effective.

PROS

The product is very easy to use even if you are putting out a ton of proposals. If you do have a concern the professional customer service will get it addresses very fast.

CONS

Wish there was a way to accept ARCH payment through system.

Vendor Response

Craig, Thank you for taking the time out to review our product. Glad to know you like it. We are not a payment solutions software thus we can't provide any payment solution. But if you happen to have any online gateway to accept payments with any other payment solutions provider then we can embed that gateway into your proposals so you can receive payments within the proposal. Thanks for your kind words, Rahat

Replied June 2016

Chris

Security and Investigations, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2016

Ability to bust out quality proposals in a short amount of time

Paperless proposal is great by itself. Add the customer support when you have an issue (with my computer, not their program) and this is a quality program and company!

PROS

Ease of use overall once you figure out how to use the program effectively. Their customer support is unmatched.

CONS

The system can be slow to navigate through. Be patient...

Vendor Response

Chris, Thank you for taking the time out to review our product. Glad to know you like it. We've upgraded our servers to the latest server technology and hardware a while back. everything should run very smooth and fast now. Please contact support if you are facing issues. Thanks, Rahat

Replied June 2016

Mike

1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2016

Made us a lot more effiecient!

We hesitated for a long time about using Paperless proposal but once we decided to give it a try and discovered how robust it is and easy to use, we will never go back. It has made preparing and presenting proposals much faster, more standardized, and more efficient. Our customers now have the option to easily access a digital copy of the proposal.

PROS

I like that all the parts of the proposal are in the library and are easy to use in customizing the proposal to the type of customer. The key word is easy.

CONS

The only "con" is really not a con, just part of the process. Having to fill up the library and get everything ready was a challenging process but well worth it once it is done. You may being better prepared than we were so it may not be a big deal. They are VERY helpful along the way.

Vendor Response

Mike, Thank you for taking the time out to review our product. Glad to know you like it. Thanks again for all your kind words, Rahat

Replied June 2016

Sandra

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2017

Used the system to submit 95% of estimates to clients/prospects. Very well received!

PROS

The system is extremely easy to use and gives a more formal approach when sending to customers. Also liked the feature where you could see when the clients opened or looked at.

CONS

Didn't connect with our internal system. At times, some of the steps seemed repetitive and wished it would have connected better.

Vendor Response

Our new Thunder Experience UI is much easier to use and more intuitive. You will be trained on this from your administrator this month.

Replied July 2017

Dylan

Facilities Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

Very user friendly with a massive number of features

My average monthly sales have doubled with Paperless insight

PROS

I love the ability to know when the proposal has been opened, what was viewed and for how long. Paperless has more features that I could possibly use.

CONS

I disliked the user interface before, but the recently revamped the entire interface and it is quite impressive. The site does need a strong internet connection or may run very slow.

Beckie

Environmental Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

Great Product!

Since we have started using Paperless Proposal it has saved us a lot of time and money. We are able to generate bids faster than ever before. We are still learning some of the in's and out's of Paperless Proposal and are constantly amazed at things we can include in our proposals. My favorite function is the fact that we can include a video with our proposals.

PROS

How easy it is to use.

CONS

That you have to pay for each user

Michael

Security and Investigations, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2016

Paperless review by a new user

I have not previously used Paperless but with my current company it is a tool that is encouraged and truly quite necessary. I find that the program works seamlessly with the processes we utilize to stand out from the rest of our competition.

PROS

The ease of use in uploading, editing, and bringing together the various segments of our message and providing that in an easy to use online portal.

CONS

I am not a fan of the way that the site requires me to change the settings for approved, pending, etc. each time I click out and back in to manage my proposals. I of course may be taking some redundant steps but have not found a way around this yet.

Vendor Response

Michael, Thank you for taking the time out to review our product. Glad to know you like it. We are working on a automated workflow. Once it goes live you wont have to manually change the proposal state. Thanks for your kind words, Rahat

Replied June 2016

Brian

Farming, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2016

Uspest inspector

Overall a very good product, seems to have some server issues and lagging hang up on processing documents but overall use is good

Vendor Response

Brain, Thank you for taking the time out to review our product. Glad to know you like it. We usually have server downtime during our occasional maintenance windows which are strategically scheduled during the weekend midnights with prior notification to our clientele. Other than those if you face server issue some other time then please contact support@paperlessproposal.com Thanks, Rahat

Replied June 2016

joseph

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

I love using Paperless Proposal

Paperless is the best software out there it is very user, and environmentally safe to use. It called also be integrated with other employees so everyone gets notified and is up to date on information at same time.

PROS

it lets you do contracts, and proposals via email no more using up paper, or time all day everyday. It files and keeps track of all your business you use it for and you can also add your notes regarding last communication. Very user friendly

CONS

It takes a little bit of time to learn how to change over to paperless without having a professional introduce and go over everything with you but once you have it is very easy and convenient to use. Recommend to everyone

Stephanie

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

Reviewed July 2012

Paperless Proposal for Rental Sales Application

I really like how easy this is to use and feel that clients appreciate the overall presentation format. Especially useful for my position as I do not meet face to face with clients as they are nationwide. This is a medium in which I can add a personal touch with the opening/closing video.

PROS

Great way to present, manage and track proposals for clients. Really like the features that show you who viewed the proposal and how long they spent on each page. Great database for proposal files and really like the video feature.

CONS

After uploading new files and previewing them in the proposal you can fit the page width or height, however this is not uniquely saved and applied to individual pages. This can cause distortion of certain files if they are not "fit" indivdually. Perhaps this could be a new option.

Vendor Response

Stephanie, Great point. We will put on our development roadmap the ability to save fit width or height as a default. Thanks, Zebulon Evans CTO PaperlessProposal.com

Replied July 2012

Jeff

Security and Investigations, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2016

Paperless Proposal A Great Product And Company To Work With

Great product. Very easy to build custom proposals with videos. Building customer proposals allows us to stand out vs. our competition.

PROS

Ease of use and adding videos to make proposals stand out.

CONS

none

Vendor Response

Jeff, Thank you for taking the time out to review our product. Glad to know you like it. Thanks for your kind words, Rahat

Replied June 2016

Nick

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed August 2012

Knowledge is KING

Highly recommend.

PROS

Interface is simple and there is nothing better than getting a text message to let me know that someone is reading an old proposal I sent them. That is powerful, time your call right and you just brought a cold lead back to life.

CONS

I think the only thing that might hold it back is when clients have to enter their email to view the proposal. If there was a way to imbed that info in the link so they wouldn't have to enter their email that would be great. Some people can be finicky about taking that step to get to the proposal.

Vendor Response

Nick, We have on our roadmap an option to not prompt the prospect for their email address. We do this because a lot of times the proposal will be delivered to a gatekeeper and then forwarded around the organization. We want to provide you with contact information for all of those people. Thanks, Zeb Evans CTO, Paperless Proposal

Replied August 2012

Ximena

Animation, 11-50 employees

Used less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2017

Paperless Proposal is a great way to get your documents across your clients in a secure manner.

Paperless proposal has helped millions to get their business idea in a visually organized way to the people they care the most.

PROS

What I love about this software is that you can share as many documents/files as you like in one single proposal. You can customize your proposal to be however you want it to be.

CONS

What I think could be better about this product is a little more flexibility on the Administrator's end.

Makayla

Financial Services, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed December 2017

Good program, easy to use

PROS

I like the Paperless Proposal software the most regarding its ease of convenience when sending a lot of info to a prospect quickly.

CONS

What I like best about the Paperless Proposal program is that sometimes the loading times are long between pages.

Showing 1 - 25 of 153 Reviews