Pega CRM Software


 

Pega CRM is an enterprise-level customer relationship management (CRM) solution by Pegasystems that integrates sales, marketing and customer service capabilities into one solution. It also offers end-to-end automation and real-time artificial intelligence capabilities to drive insights around customer engagements.

Pega CRM's marketing feature provides tools to recognize and analyze customers' behavior and suggest the next best action for each customer. It can capture and connect customer's conversations across multiple channels to anticipate and stimulate their journey. The Sales Media Manager feature helps in identifying possible leads and opportunities within the sales pipeline. The solution supports integration with Outlook, Gmail and other Email service providers to manage emails and schedule meetings from a single interface.

Pega CRM is suitable for very large companies that need to process high volumes of complex customer inquiries. Due to its BPM-centric, model-based design, Pega CRM is designed to serve industries with frequent changes in high-complexity processes, such as healthcare, insurance and financial services.

 

Pega CRM - Dashboard
 
  • Pega CRM - Dashboard
    Dashboard
  • Pega CRM - Opportunities
    Opportunities
  • Pega CRM - Sales stages
    Sales stages
  • Pega CRM - Leads
    Leads
  • Pega CRM - Mobile access
    Mobile access
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

3 Reviews of Pega CRM

Showing 1-3 of 3

 

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Jaleel from GCRAT
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Very Robust application with many open issues

Ease-of-use

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Value for Money

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I see many issues when it comes to the performance and UI of the applicaiton and the features what PEGA is providing is amazing.

Pros

Features

Cons

Performance

Advice to Others

No

Review Source: Capterra
 

McGarey from Han

October 2016

October 2016

Edge back office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

Unable to work well with Salesforce really need to see the complete 360 of the customer. Would like seamless integraion

Review Source: Capterra
 

sibin from Capgemini

October 2016

October 2016

Pega for Sales Force Automation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
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Pega's version 7 fro sales force automation (SFA) is a big change from prior versions and has a UI that competes with leading SFA CRM Salesforce.

Review Source: Capterra