Pega CRM Software


 

Pega CRM is an enterprise-level customer relationship management (CRM) solution by Pegasystems, a leading provider of business process management (BPM) solutions. It includes sales, marketing and customer service applications, complete with back-office case management, omnichannel engagement and next best-action predictive analytics.

Pega CRM was recognized as a “leader” in Gartner’s 2014 Customer Engagement Center Magic Quadrant, receiving high marks from customers for ticket management and role- and skills-based ticket routing. Thus, it’s a good fit for very large companies that need to process high volumes of complex customer inquiries. Similarly, Pega’s sales force automation application leverages BPM to optimize processes and present reps with recommended next steps throughout the sales process.

Due to its BPM-centric, model-based design, Pega CRM is best suited for industries with frequent changes in high-complexity processes, such as healthcare, insurance and financial services.

 

Pega CRM - Dashboard
 
  • Pega CRM - Dashboard
    Dashboard
  • Pega CRM - Opportunities
    Opportunities
  • Pega CRM - Sales stages
    Sales stages
  • Pega CRM - Leads
    Leads
  • Pega CRM - Mobile access
    Mobile access
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

3 Reviews of Pega CRM

Showing 1-3 of 3

 

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Jaleel from GCRAT
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Very Robust application with many open issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I see many issues when it comes to the performance and UI of the applicaiton and the features what PEGA is providing is amazing.

Pros

Features

Cons

Performance

Advice to Others

No

Source: Capterra
 

McGarey from Han

October 2016

October 2016

Edge back office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Unable to work well with Salesforce really need to see the complete 360 of the customer. Would like seamless integraion

Source: Capterra
 

sibin from Capgemini

October 2016

October 2016

Pega for Sales Force Automation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Pega's version 7 fro sales force automation (SFA) is a big change from prior versions and has a UI that competes with leading SFA CRM Salesforce.

Source: Capterra