# Pega CRM Software Reviews, Demo & Pricing - 2026 > Review of Pega CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/pega-crm-profile --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / Pega CRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/pega-crm-profile/reviews/) # Pega CRM 2026: Benefits, Features & Pricing Wondering if Pega CRM is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Pega CRM 3.9 [(13)](https://www.softwareadvice.com/crm/pega-crm-profile/reviews/) Pricing Pricing available upon request ### About Pega CRM Pega CRM is an enterprise-level customer relationship management (CRM) solution by Pegasystems that integrates sales, marketing and customer service capabilities into one solution. It also offers end-to-end automation and real-time artificial intelligence capabilities to drive insights around customer engagements. Pega CRM's marketing feature provides tools to recognize and analyze customers' behavior and suggest the next best action for each customer. It can capture and connect customer's conversations across multiple channels to anticipate and stimulate their journey. The Sales Media Manager feature helps in identifying possible leads and opportunities within the sales pipeline. The solution supports integration with Outlook, Gmail and other Email service providers to manage emails and schedule meetings from a single interface. Pega CRM is suitable for very large companies that need to process high volumes of complex customer inquiries. Due to its BPM-centric, model-based design, Pega CRM is designed to serve industries with frequent changes in high-complexity processes, such as healthcare, insurance and financial services. Wondering if Pega CRM is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## Pega CRM User Interface ## Popular Pega CRM Alternatives Main Product Pega CRM 3.9 [(13)](https://www.softwareadvice.com/crm/pega-crm-profile/reviews/) Ratings Breakdown - 3.75Ease of use - 3.33Value for money - 3.64Customer support - 4.17Functionality Pricing Available upon request Get Price Alternative Product [Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/) 4.4 [(5829)](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 4.19Customer support - 4.34Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) 4.3 [(245)](https://www.softwareadvice.com/crm/sap-customer-experience-profile/reviews/) Ratings Breakdown - 3.85Ease of use - 4.02Value for money - 4.15Customer support - 4.23Functionality Pricing Starting at $58.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Agile CRM](https://www.softwareadvice.com/product/6827-Agile-CRM/) 4.1 [(524)](https://www.softwareadvice.com/product/6827-Agile-CRM/reviews/) Ratings Breakdown - 4.04Ease of use - 4.13Value for money - 3.95Customer support - 4.10Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18786)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price ## Pega CRM Pricing and Plans Starting price: $90.00 Free Trial Free Version Basic $90.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Pega CRM Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of Pega CRM Alerts/Escalation Contact Management CRM Customer Database Email Marketing For Insurance Industry Interaction Tracking Internal Chat Integration Knowledge Base Management Lead Management Live Chat Mobile Access Monitoring Real-Time Reporting Referral Tracking Self Service Portal Support Ticket Management ## Pega CRM Integrations Microsoft Outlook Integration rated undefined from -1 review ## Pega CRM User Reviews Overall Rating 3.9 Ratings Breakdown 5 46% 4 23% 3 15% 2 8% 1 8% Secondary Ratings Ease of Use 3.8 Value for money 3.3 Customer support 3.6 Functionality 4.2 Robel T. Verified reviewer Environmental Services 51-200 employees Used daily for more than 2 years Review source Reviewed August 2018 PEGA review 5 \- I enjoy using PEGA CRM, very efficient, fast, rarely crashes and allows me to give a customer a great customer service experience over the phone Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: \- Rarely crashed and was very efficient in processing customer credit card requests. Took me only 1 day to be comfortable with software, was used to handle maintenance and changes of credit card accounts for TD Canada Trust bank. Cons: \- Certain processes for a customer couldn't be done in PEGA and another software had to be used (for example removing an overlimit block on customer credit card). Would be improved if all processes can be done through PEGA software. Read More KH Kerry-ann H. Verified reviewer Insurance 501-1000 employees Used daily for less than 2 years Review source Reviewed September 2021 Pega CRM 5 My overall experience with Pega has been wonderful. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: The windows of communication are awesome, The security to interact with departments to sync with each other to provide a more meaning full and accurate decision making before getting back to the caller. Cons: Certain data may have human flaws, such as grammar or old updates that may not be completely relevant to the caller or customers now status. Read More VR Verified Reviewer Banking Used weekly for less than 2 years Review source Reviewed April 2018 Give this one a pass 2 Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: There are deep cases where a product like Pega would thrive. However, increasingly these feel like edge cases as the market is very mature now. Works very well with legacy data and can be fairly easily customized for a specific client interaction type. Cons: It is easily the hardest application to work with that I have ever supported. Pega itself provides little insight into changes and things like secure connections to email servers. Everything is an extra cost, every feature requires custom development. It was pitched as a turnkey solution but has been anything but Read More VR Verified Reviewer Computer Software 501-1000 employees Used daily for less than 2 years Review source Reviewed August 2019 Build your application quickly 5 I use this tool daily to develop a CRM for a client in the area of tourism. Based on the processes defined by the business area of the company, we have designed and built the logic using the components provided by Pega to save time building the application. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: You can develop a web application from 0 without writing a single line of code. With its model-based approach it allows you to diagram your processes and from there build all the logic that your application needs. It has a wide range of prefabricated components with the best practices which reduce the chances of errors and reduce built time. Cons: To solve very specific needs of your application you need to adapt to the limits of this tool since you do not write code in it. Likewise, its continuous integration must be improved since working with branches makes it difficult to make the merge of the work of several people. Read More VR Verified Reviewer Information Technology and Services 10000+ employees Used daily for more than 2 years Review source Reviewed May 2019 Enterprise Level CRM Tool by Pega systems 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: 1\. The software has customer service modules also integrated along with usual sales, marketing and CRM functionalities. 2. Multi-channel customer recognition capacities to provide complete data capture capabilities. 3. Since Pega is mainly BPM centric, a large number of clients have been able to find eligible use case an implemented Pega. Cons: Making customization can be quite challenging technically and also later maintenance also may become cumbersome. Read More MA Myca A. Philanthropy 51-200 employees Used daily for less than 6 months Review source Reviewed February 2018 CRM and BPM for "The Rest of Us" 4 Overall, Pega is an ideal solution for organizations with complex needs and deep data sets that need to stay in touch with their constituents or customers. The beauty of Pega is the flexibility of the platform. I'm happy to say we have ZERO custom code and even though we're not quite live, we have already gone through an upgrade with ZERO problems with compatibility. Ratings Breakdown 3 Ease of use 4 Value for money 2 Customer support 5 Functionality Pros: For a mid-sized nonprofit, Pega is a lifesaver. Sure, Microsoft Dynamics and SalesForce Cloud provide key CRM functionality at a reasonable price -- but both require significant and ongoing investments in consulting time, something that is tough for nonprofits to budget for. With Pega CRM, we are able to gain an enterprise-scale CRM solution PLUS a business process automation tool that can (eventually) be administered internally. Cons: Our implementation partner, Serendebyte, was not ideal. We had multiple challenges with attempting to get them to complete the agreed-upon scope. Word to the wise, no matter what the sales team says, take the time to bring your implementation team onsite before you agree to use them. Don't even trust a phone call! We didn't get the same team we talked to in the partner interview, and it showed. Read More VR Verified Reviewer Retail 501-1000 employees Used weekly for less than 6 months Review source Reviewed October 2019 Pega Tool Reviews 4 Overall, I have had a very good experience using Pega as a tool and would definitely recommend it to my colleagues. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: The case management feature is very convenient to use. The user interface is very intuitive. Provides support to both front end and back end applications Cons: So far not many. Pricing structure can be made better as compared to the competitors. Better customer support. Read More Jaikaran S. Verified reviewer Information Technology and Services 2-10 employees Used other for less than 6 months Review source Reviewed March 2020 Powerful for the purpose it's built for 5 It is just great after you've transitioned into learning how it works. Ratings Breakdown 3 Ease of use 5 Customer support 5 Functionality Pros: After getting the hang of Pega, it changes the traditional BPMN techniques with rather advanced charts to help the users. Cons: Learning Pega was a challenge, it doesn't use traditional BPMN and also forming processes has a completely different way, but it provides with a lot of reference material. Read More JB Jaleel B. Information Services 51-200 employees Used unspecified for unspecified Review source Reviewed October 2016 Very Robust application with many open issues 3 I see many issues when it comes to the performance and UI of the applicaiton and the features what PEGA is providing is amazing. Ratings Breakdown 2 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: Features Cons: Performance Read More sM sibin M. Used unspecified for unspecified Review source Reviewed October 2016 Pega for Sales Force Automation 5 Pega's version 7 fro sales force automation (SFA) is a big change from prior versions and has a UI that competes with leading SFA CRM Salesforce. Ratings Breakdown 5 Ease of use 3 Value for money 3 Customer support 4 Functionality Read More Showing 1 - 10 of 13 Reviews [See All Reviews](https://www.softwareadvice.com/crm/pega-crm-profile/reviews/) ## Other Top Recommended CRM Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18786) Recently recommended **94** times [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (252) Recently recommended **93** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **59** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (501) Recently recommended **57** times Stuck Between Options? Our experts can help you compare Pega CRM with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice