Oracle PeopleSoft Enterprise HelpDesk Software


Oracle PeopleSoft Enterprise HelpDesk is an integrated help desk system suited for organizations of all the sizes. The system can be installed both on-premise and in the cloud, and provides process automation to reduce the efforts of help desk employees.

Oracle PeopleSoft Enterprise HelpDesk software enables users to leverage real-time company data by providing internal support, controlling service costs and monitoring service performance. Other key features include system management integration, change management, asset management integration framework, workforce support and problem and incident management.

Oracle PeopleSoft Enterprise HelpDesk offers contact center optimization, increased operational efficiency and 24/7 support. The software also offers critical capabilities such as multichannel support, automatic notification, employee self-service, skills-based routing and knowledge content management. The helpdesk software allows agent to find a solution to the employee’s query by leveraging company knowledge base. The application increases the agents’ productivity by providing shortcuts with codes for data entry to auto populate fields and columns.

Dashboard
Dashboard

Dashboard

Case Management

Case Management

360 degree view of a product

360 degree view of a product

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



5 Reviews of Oracle PeopleSoft Enterprise HelpDesk

Overall rating

4.0 / 5 stars

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Yoga from Sonifi solutions

Industry:  Software / IT

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Oracle PeopleSoft Enterprise HelpDesk

Pros

Always reliable and consistent , easy to use and Wide range of features. Good for large scale and bulk data.

Cons

Expensive product, Lack of customer support and help document/ online help , User interface can be improved.

Review Source

Getina from SEQSR

Industry:  Food / Beverage

Number of employees:  5,001-10,000 employees

Ease-of-use

Customer support

Functionality

January 2018

The system is very easy to use.

Pros

The system is very easy for both the applicant and the end user. I've never had any issues with this system.

Review Source

Senthil Kumar from Cognizant

Industry:  Software / IT

Number of employees:  5,001-10,000 employees

Ease-of-use

Functionality

September 2017

User and functional review

Over all very good product.

Pros

Data consistency. Realibale.easy configuration and Release Management. Concurrently user Access. User hierarchy

Cons

Custom functionality integration. Reporting Future. The user interface looks wise. Manual data archives.

Review Source

Jay from Griffith

Industry:  Education

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Rich with features if used in conjunction with correct business processors

Pros

Wide range of features
Stability pf the application
Process centric, hence no loose ends
local support

Cons

Slow migration to next gen technologies including mobile apps
Cost
Harder to find contract based expertise for support activities unless if you get resources via reputed organisations

Review Source

Fernando from City of Tallahassee - Underground Utilities & Public Infrastructure - Water Resources Engineering

Industry:  Public Sector

Ease-of-use

Functionality

June 2016

Construction Management Advice for Local Municipalities

Pros

Through this service I can determine the appropriate app that suit our business needs.

Cons

I don't like prospective vendors calling my office. I prefer email.


Displaying 1 - 5 of 5 reviews