Oracle PeopleSoft Enterprise HelpDesk is an integrated help desk system suited for organizations of all the sizes. The system can be installed both on-premise and in the cloud, and provides process automation to reduce the efforts of help desk employees.
Oracle PeopleSoft Enterprise HelpDesk software enables users to leverage real-time company data by providing internal support, controlling service costs and monitoring service performance. Other key features include system management integration, change management, asset management integration framework, workforce support and problem and incident management.
Oracle PeopleSoft Enterprise HelpDesk offers contact center optimization, increased operational efficiency and 24/7 support. The software also offers critical capabilities such as multichannel support, automatic notification, employee self-service, skills-based routing and knowledge content management. The helpdesk software allows agent to find a solution to the employee’s query by leveraging company knowledge base. The application increases the agents’ productivity by providing shortcuts with codes for data entry to auto populate fields and columns.
Senthil Kumar from Cognizant
Specialty: Software / IT
Employees number: 5,001-10,000 employees
Over all very good product.
Data consistency. Realibale.easy configuration and Release Management. Concurrently user Access. User hierarchy
Custom functionality integration. Reporting Future. The user interface looks wise. Manual data archives.
Jay from Griffith
Employees number: 1,001-5,000 employees
Wide range of features
Stability pf the application
Process centric, hence no loose ends
Slow migration to next gen technologies including mobile apps
Harder to find contract based expertise for support activities unless if you get resources via reputed organisations
Fernando from City of Tallahassee - Underground Utilities & Public Infrastructure - Water Resources Engineering
Specialty: Public Sector
Through this service I can determine the appropriate app that suit our business needs.
I don't like prospective vendors calling my office. I prefer email.
Use this software advice service to determine your needs to determine the appropriate app and limit vendors contacting you.