Pepperi Software


 

Pepperi is a cloud-based mobile sales and customer relationship management (CRM) solution that serves businesses of all sizes in industries such as fashion, food and beverage, sporting goods, home accessories and beauty. Primary features include sales automation, retail merchandising, mobile CRM, route accounting and order management.

It provides users with a single platform to manage sales processes, catalog order taking, e-commerce and customer information. Users can customize workflows, business rules, forms and the dashboard. Other features include debt management, customizable catalog listings, price list management, discount management and sales performance management.

Pepperi offers integration with a variety of enterprise resource planning, CRM, accounting and retail systems. It is available for purchase with monthly or yearly subscription pricing options. The solution features a mobile app for both Android and iOS devices.

 

Pepperi - Account dashboard
 
  • Pepperi - Account dashboard
    Account dashboard
  • Pepperi - Sales activities
    Sales activities
  • Pepperi - Sales dashboard
    Sales dashboard
  • Pepperi - Account management
    Account management
  • Pepperi - Upload items
    Upload items
Supported Operating System(s):
Web browser (OS agnostic)

46 Reviews of Pepperi

Showing 1-20 of 46

 

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Brian

October 2017

October 2017

Terrible Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

If it worked the way its supposed to it would be great, I paid for quickbooks integration and it has not been working for the past 3 months and it has cost me lots of time and money. I am looking for a different CRM app to switch to ASAP!

Cons

Terrible Customer Service/Tech support. You do not get what you paid for. Save yourself lots of headaches and do not waste your time with this app.

Review Source: GetApp
 

Ronald from United steel technology international corporation
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

The software is good. Very helpful in my everyday work.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Good accessibility and helps organize my sales records.

Pros

I like the way it keeps my records organized. The accessibility is great. I can keep track of my sales records easily.

Cons

This software sometimes crashes. Specially during the syncing process. There are times when it's very hard to synchronize even when the internet signal is strong.

Review Source: Capterra
 

Carmencita from Sales Department
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Excellent and time savers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Time saving and efficient, no need to do things manually like computation and we can use it for presentation.

Pros

Efficient and helpful to us, no need to do manual function to be able to make sale, just click on the items they need then automatically compute amount and processed order.

Cons

Issue on Internet connection ,when your internet provider has a slow connection then problem occur and it's external cons, the program is good an helpful.

Review Source: Capterra
 

Ron from Swissmar LTD
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

from day one we are pleased with the ease of use and the scalability of how we can place orders and how easy it is for the reps to use.

Cons

Wish there was more options and more flexible way to enter multiple promos and discounts not just the ones that are fixed in Cross-sell & UpSell

Review Source: Capterra
 

Timor from Lia Import
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great App UI/UX especially for Ipads, I am satisfied even that there are some cons.

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Heavy catalogs and laptop became Ipad weight.
Good quality pictures replaced printed catalogs that often get discolored and wrinkled.
Catalogs shows the products we have and not the whole manufacturer items.
Inventory integration helps us sell the right products and not the ones out of stock.
Storefront and pepperi for buyers increase our B2B order center availability.

Pros

Excellent apple app.
Very good android app.
Excellent graphics quality.
Lots of features.
Pleasant customer relationships.

Cons

Customer support is pleasant, but in low availability, everything takes a lot of time.
Lot's of features, but adding the features takes a lot of time and the price is too high for small business (in my opinion).
The back-office and the overall logic needs a better foundation to "speak" common language, especially with the erp integration (It happenes a lot in fast growing startups that release ton of features that are not fully compatible with every user configurations).
I experience a lot of erp integration issues, sometimes new features doesn't feat my configurations and the system becomes complicated to manage.

Review Source: Capterra
 

Matthew from M.Gravity LTD

August 2017

August 2017

Great program helped me to increase sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Shows all need the details and easy to use , works online and off-line . It is easy to use on the sales floor As a sales person and on the other side as an administrator the features are user-friendly and helps to improve sales

Cons

I wish they had quicker solutions by phone and quicker answer my phone . The support by mail is fine.

Review Source: Capterra
 

Jessica from Ogi Eyewear
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I love Pepperi. It has been a game-changer for me and my company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

The program is extremely user friendly and intuitive. Pepperi has increased my efficiency in the field 10 fold and I love having so much customer data at my fingertips 24/7. The customer service is fantastic and they really listen and try to meet our company's needs, even to the point of adjusting aspects of the software based on our requests. It is so nice to work with a software developer that is motivated to be consistently improving their product and is so supportive of their customers!

Cons

The initial customer inventory input aspect of the software is a bit time-consuming , as it pertains to our particular industry, but Pepperi is in the process of making some improvements to this.

Review Source: Capterra
 

Makayla from Sodastream

August 2017

August 2017

Pepperi is overall a good app, very helpful and functional.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

It's very convenient and I'm in love with the fact that the app only allows you to take pictures and no longer retrieve them from photo album.

Cons

Sometimes the "Sync" will not work and that gives me issues when doing store visits, I've had to go into the support system and re sync in order for my accounts to be visible.

Review Source: Capterra
 

Peter from AAB FASHION PTY LTD

August 2017

August 2017

It's one of the best ordering systems I have used

Ease-of-use

Functionality

Product Quality

Customer Support

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Pros

It's really easy to understand and makes my day a whole lot easier, highly recommended!
The menus are easy to navigate

Cons

When it drops out .. meaning it loses its order of menus . They become mixed up , tho you guys seem to get sorted in 24 hrs

Review Source: Capterra
 

Ivan from Moscon
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Still new to the program

Ease-of-use

Functionality

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Online realtime orders and stock available is great. I'm able to check on stock quantities and also order point of sale

Pros

When it crashes, orders are at least saved, it's easy to use and also to navigate. Could do with a breakdown of sales on a pie graph

Cons

It puts returns total in as if it was a sales order. Target line should move according to weekly time schedule, the weekend included doesn't give an accurate indication of sales per day

Review Source: Capterra
 

Shane from Beauty Solutions, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Very easy to work with and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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We came from proprietary software that had to be installed manually on each device. Using Pepperi as a service has been much easier for giving access to our employees since they can just download the app from the app store. Pepperi gives us the ability to submit orders with many different choices. We can customize shipping options, payment options, and enter notes for our internal staff. The catalog filters let us create seasonal and event specific catalogs that make it much easier to merchandise and sell products. Different types of sales activities let us customize Pepperi to work for us. The new workflow module is also very useful.

Pros

I like the ease with which we are able to integrate external applications. I also like the ability to take orders offline and then submit them when a connection is available. Pepperi has done a great job of providing tools for the admin to investigate issues.

Cons

I wish that the android version was supported to the same extent that IOS was. It would make it a little simpler to use a BYOD model.

Review Source: Capterra
 

LJ from UNM
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

A great tool for modern sales teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
Value for Money
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Reliable software with robust features and hopefully an aggressive evolution towards even better features and special industry requests.

Pros

Quality of the app (Reliable), as well as the constant evolution towards better versioning. Support is good.

Cons

Some features lack of potential:
- Sales Route has much more to accomplish
- Sales Tools can also grow, as it has some limitations (Example: Have discounts be applied in a fixed amount only ... similar to your survey which will prize the first 50 users. We would need to provide discounts only on limited inventory quantities)

Review Source: Capterra
 

Cristina from ADAMA-ALMA SL
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Quick, intuitive, useful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

The ease of creating an order for our clients.
(once everything is correct in the background previously)

Cons

The difficulty to contact with a "real person" of the support to try to fix some issues.
In our personal case, we are trying to mach Pepperi with Quickbooks and since we are newbies in this kind of programs, we miss the direct help of a real person.

Review Source: Capterra
 

Susannah from Matsuda

August 2017

August 2017

I work in the field and place orders thru pepperi

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Value for Money
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Pros

The ease of use in the order entry and That it keeps history in numerical order! I also like that you can have it on any device.

Cons

It could be how my company uses it, but I wish each unit would show the proper colors with the proper color codes and pricing. Also I wish that on the order sheet, backorders were listed in red text.

Review Source: Capterra
 

Dennis from Dita Eyewear Europe
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Easy to use and it contains almost all the information I need.

Ease-of-use

Functionality

Product Quality

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Ease-of-use
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Pros

The simplicity of the platform. You could give it to a toddler and he can figure out how to use it.

Cons

I don't know if this issue is a pepperi issue, but the information is not always realistic and on mobile it sometimes crashes.

Review Source: Capterra
 

Sue from Jofit
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Love Pepperi. Only improvement I'd add is product availability dates.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Order writing and order data management

Pros

Best thing about Pepperi is access to detailed current inventory. Search functions are amazing for writing smart orders based on various product features. Having product images very helpful. Detailed nature with so many viewing options make this app easy to review orders before submitting. Order details screen is on target as is ease of emailing orders directly from the app.

Cons

Needs product availability dates. This is a pretty huge miss and I'm not sure if it's available and we aren't using it or if the app is just lacking here. Inconvenient to have to call in to customer service to confirm availability.

Review Source: Capterra
 

Linda from OGI

August 2017

August 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use. Great tool for taking orders, I use this on a daily basis.
Good way to show pictures as wee.

Cons

Having issues with constant resync.
Really don't have any other issues, it works great.
No problems

Review Source: Capterra
 

Wayne from Cloverdale Hardware
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great product but once you sunscride you are left to your own devices to set it up properly.

Ease-of-use

Functionality

Product Quality

Customer Support

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Ease-of-use
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Value for Money
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Easy ordering for sales reps

Pros

I love it runs on the ipad so well. It is fast and reliable and mobile. Up loading pictures is easy and fast

Cons

The back end is very difficult to setup. And you can't get help with the nitty gritty setup. I have been using it for 2 years and still can't get the setup perfect

Review Source: Capterra
 

Claudine from Beaglier books
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Cost and support is what lets this down

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

Functionality is great, can do lots of things and extract lots of information easy to use, looks great. Customers find it easy to use so enjoy the process

Cons

Sometimes strange things happen when there are updates and implementing new things can be difficult if you don't have an IT dept. information on products is difficult to read.

Review Source: Capterra
 

Tenisha from KC Hawaii
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Overall great App

Ease-of-use

Functionality

Product Quality

Ease-of-use
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Organization and ease is what I benefited from this software

Pros

It's easy to see what product we have in stock in order. Color codes are great too. I also like how they hold all my accounts in alphabetical order and number!

Cons

It glitches once in a while or it freezes up on me in the middle of my order. I would say that's my only concern, but it's not like my order is completely lost. I just have to reset the app again.

Review Source: Capterra