Pepperi Software


Pepperi is a cloud-based mobile sales and customer relationship management (CRM) solution that serves businesses of all sizes in industries such as fashion, food and beverage, sporting goods, home accessories and beauty. Primary features include sales automation, retail merchandising, mobile CRM, route accounting and order management.

It provides users with a single platform to manage sales processes, catalog order taking, e-commerce and customer information. Users can customize workflows, business rules, forms and the dashboard. Other features include debt management, customizable catalog listings, price list management, discount management and sales performance management.

Pepperi offers integration with a variety of enterprise resource planning, CRM, accounting and retail systems. It is available for purchase with monthly or yearly subscription pricing options. The solution features a mobile app for both Android and iOS devices.



54 Reviews of Pepperi

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 54 reviews

November 2018

Tariro from RISKPROP MANAGEMENT

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Pepperi order system

Pros

This product as great automation and is very easy to use.

Cons

Unlike when it first started out it is getting rather expensive

November 2018

Eric from Garsal Industries

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Super easy to use

Makes my job so much easier

Pros

Great value and super easy to use. I highly recommend this software .

Cons

Nothing. It's a great product. Wish I had it years ago

October 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2018

Ok wholesale sales platform

Pros

Company is on the right track with it's ideas but the interfaces are clunky to use.

Cons

Many things aren't intuitive; required a lot of support from customer service (which was good).

August 2018

Don from Heggies Pizza, Milaca MN

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Customer support

1 of 5

Functionality

3 of 5

August 2018

Customer service will not respond to system errors

Company does not follow up on promises to fix errors. Unacceptable for a commercial platform

Pros

Looks like it has a lot of potential & features. If the platform were stable the features would really help the business

Cons

Terrible customer service. Will not respond to repeated requests (dozens and dozens) by phone call and email.

June 2018

Tal from moza gifts

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

In general, i had a good experience with pepperi, got exactly what i needed.

Pros

It offers a robust system for managing items and inventory, for large and medium companies, also have wonderful support for Ipad.

Cons

It took me a big learning curve to get working, i used the help of Pepperi support which helped a lot.

May 2018

Aleck from Fresh Food Enterprises Pty Ltd

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

May 2018

Terrible Customer Support, Limited Functionality, Unable to Obtain Response to Billing Concerns

This is not the first time I have lodged a complaint about this software provider, I previously had an issue with billing and it was only when I had written a review online that the staff at Pepperi contacted me and arranged the immediate refund of monies owing with the request that I take down the review. Upon receipt of that refund I withdrew my review but recognize now that the underlying issues with this company remain. Whilst the software serves its purpose (with limitations), dealings with representatives of this company once they've signed you up and taken your payment is disappointing. With near on three years experience with Pepperi, I feel I am suitably qualified to advise that there are better options available.

Pros

Pepperi served us reasonably well for near on three years despite overwhelmingly frustration early on when had been sold a service at full price for what was clearly still in development on android devices. It's simple in it's layout and easy for the sales reps to utilize in the field, however is limited in it's ability to fully integrate with a number of accounting software packages.

Cons

Customer service is terrible. Pray you don't have a technical issue on Friday or Saturday, the company being based in Israel shuts down for Sabbath. The company has a local representative in Australia for whom I've recently sent three emails, all of which I've received read confirmations, and still no response. Last year we sort assistance for integration of Pepperi order taking directly into Quickbooks to avoid duplication of data entry. The software doesn't provide this function and we were redirected to a local software developer who expressed disinterest. We noticed within the Quicken apps recommendations that there were a number of Pepperi alternatives which provided the integration and subsequently made the switch in January. In March, having checked the fine print, terms and conditions - we cancelled our subscription to Pepperi and requested a refund of the unused annual premium that had been charged in advance as we are entitled to under the observed terms. Two months later and numerous requests and we have still not received the refund or even acknowledgment of our request. We're now looking at pursuing civil proceedings through VCAT.

March 2018

Naman from Ziffity Solutions

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

Sales team's tool!

Pros

1. Great integration into ERP with many live features including CRM Activities and mobile receipt
2. Instant stock updates,
3. Easy, attractive price, excellent support.

Cons

It isn't a 100% fit for our business, but that would be a product you couldn't sell to anyone else, so it isn't a realistic expectation for us to have.

March 2018

Henry from App factory

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Excellent integration with social media

Their support team are amazing too, such a pleasure to work with. Highly recommended App!!

Pros

I've had a wonderful experience using Pepperi, once you get the hang of using the website it's super easy to set things up
For your own site and amend as and when you see fit.

Cons

nothing

February 2018

Emeka from Boston University College of Engineering

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

This a great software to get an overall increase in sales and good customer experience.

Pros

Most of all, I have really grown love and appreciate the simplicity and sleekness of the software.

Cons

I don't think it happens anymore but the software used to crash on mobile devices. I think it has been resolved.

October 2017

Anonymous

Review Source: GetApp


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

October 2017

Terrible Customer Service

Pros

If it worked the way its supposed to it would be great, I paid for quickbooks integration and it has not been working for the past 3 months and it has cost me lots of time and money. I am looking for a different CRM app to switch to ASAP!

Cons

Terrible Customer Service/Tech support. You do not get what you paid for. Save yourself lots of headaches and do not waste your time with this app.

August 2017

Ronald from United steel technology international corporation

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

August 2017

The software is good. Very helpful in my everyday work.

Good accessibility and helps organize my sales records.

Pros

I like the way it keeps my records organized. The accessibility is great. I can keep track of my sales records easily.

Cons

This software sometimes crashes. Specially during the syncing process. There are times when it's very hard to synchronize even when the internet signal is strong.

August 2017

Carmencita from Sales Department

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

Excellent and time savers

Time saving and efficient, no need to do things manually like computation and we can use it for presentation.

Pros

Efficient and helpful to us, no need to do manual function to be able to make sale, just click on the items they need then automatically compute amount and processed order.

Cons

Issue on Internet connection ,when your internet provider has a slow connection then problem occur and it's external cons, the program is good an helpful.

August 2017

Ron from Swissmar LTD

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

great product

Pros

from day one we are pleased with the ease of use and the scalability of how we can place orders and how easy it is for the reps to use.

Cons

Wish there was more options and more flexible way to enter multiple promos and discounts not just the ones that are fixed in Cross-sell & UpSell

August 2017

Timor from Lia Import

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

August 2017

Great App UI/UX especially for Ipads, I am satisfied even that there are some cons.

Heavy catalogs and laptop became Ipad weight. Good quality pictures replaced printed catalogs that often get discolored and wrinkled. Catalogs shows the products we have and not the whole manufacturer items. Inventory integration helps us sell the right products and not the ones out of stock. Storefront and pepperi for buyers increase our B2B order center availability.

Pros

Excellent apple app.
Very good android app.
Excellent graphics quality.
Lots of features.
Pleasant customer relationships.

Cons

Customer support is pleasant, but in low availability, everything takes a lot of time.
Lot's of features, but adding the features takes a lot of time and the price is too high for small business (in my opinion).
The back-office and the overall logic needs a better foundation to "speak" common language, especially with the erp integration (It happenes a lot in fast growing startups that release ton of features that are not fully compatible with every user configurations).
I experience a lot of erp integration issues, sometimes new features doesn't feat my configurations and the system becomes complicated to manage.

August 2017

Matthew from M.Gravity LTD

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2017

Great program helped me to increase sales

Pros

Shows all need the details and easy to use , works online and off-line . It is easy to use on the sales floor As a sales person and on the other side as an administrator the features are user-friendly and helps to improve sales

Cons

I wish they had quicker solutions by phone and quicker answer my phone . The support by mail is fine.

August 2017

Jessica from Ogi Eyewear

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

I love Pepperi. It has been a game-changer for me and my company!

Pros

The program is extremely user friendly and intuitive. Pepperi has increased my efficiency in the field 10 fold and I love having so much customer data at my fingertips 24/7. The customer service is fantastic and they really listen and try to meet our company's needs, even to the point of adjusting aspects of the software based on our requests. It is so nice to work with a software developer that is motivated to be consistently improving their product and is so supportive of their customers!

Cons

The initial customer inventory input aspect of the software is a bit time-consuming , as it pertains to our particular industry, but Pepperi is in the process of making some improvements to this.

August 2017

Makayla from Sodastream

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

August 2017

Pepperi is overall a good app, very helpful and functional.

Pros

It's very convenient and I'm in love with the fact that the app only allows you to take pictures and no longer retrieve them from photo album.

Cons

Sometimes the "Sync" will not work and that gives me issues when doing store visits, I've had to go into the support system and re sync in order for my accounts to be visible.

August 2017

Peter from AAB FASHION PTY LTD

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

It's one of the best ordering systems I have used

Pros

It's really easy to understand and makes my day a whole lot easier, highly recommended!
The menus are easy to navigate

Cons

When it drops out .. meaning it loses its order of menus . They become mixed up , tho you guys seem to get sorted in 24 hrs

August 2017

Ivan from Moscon

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

August 2017

Still new to the program

Online realtime orders and stock available is great. I'm able to check on stock quantities and also order point of sale

Pros

When it crashes, orders are at least saved, it's easy to use and also to navigate. Could do with a breakdown of sales on a pie graph

Cons

It puts returns total in as if it was a sales order. Target line should move according to weekly time schedule, the weekend included doesn't give an accurate indication of sales per day

August 2017

Shane from Beauty Solutions, LLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Very easy to work with and easy to use.

We came from proprietary software that had to be installed manually on each device. Using Pepperi as a service has been much easier for giving access to our employees since they can just download the app from the app store. Pepperi gives us the ability to submit orders with many different choices. We can customize shipping options, payment options, and enter notes for our internal staff. The catalog filters let us create seasonal and event specific catalogs that make it much easier to merchandise and sell products. Different types of sales activities let us customize Pepperi to work for us. The new workflow module is also very useful.

Pros

I like the ease with which we are able to integrate external applications. I also like the ability to take orders offline and then submit them when a connection is available. Pepperi has done a great job of providing tools for the admin to investigate issues.

Cons

I wish that the android version was supported to the same extent that IOS was. It would make it a little simpler to use a BYOD model.