--- title: "Pepperi Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pepperi. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pepperi is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/pepperi-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [B2B eCommerce Platform Software](https://www.softwareadvice.com/b2b-ecommerce-platform/) / [Pepperi](https://www.softwareadvice.com/crm/pepperi-profile/) / Pepperi Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/pepperi-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/pepperi-profile/alternatives/) # Pepperi User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 66 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.1/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 39 reviews (59%) - 4 stars: 21 reviews (32%) - 3 stars: 4 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (3%) ## Pepperi customer reviews Showing reviews 1-25 of 66 (page 1). ### This a great software to get an overall increase in sales and good customer experience. - Overall rating: 5/5 - Reviewer: Emeka O. - Verified reviewer: Yes - Industry: Higher Education - Product usage: Used weekly for less than 6 months - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Most of all, I have really grown love and appreciate the simplicity and sleekness of the software. #### Cons I don't think it happens anymore but the software used to crash on mobile devices. I think it has been resolved. --- ### Great App UI/UX especially for Ipads, I am satisfied even that there are some cons. - Overall rating: 5/5 - Reviewer: Timor K. - Industry: Import and Export - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Heavy catalogs and laptop became Ipad weight. Good quality pictures replaced printed catalogs that often get discolored and wrinkled. Catalogs shows the products we have and not the whole manufacturer items. Inventory integration helps us sell the right products and not the ones out of stock. Storefront and pepperi for buyers increase our B2B order center availability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Excellent apple app. Very good android app. Excellent graphics quality. Lots of features. Pleasant customer relationships. #### Cons Customer support is pleasant, but in low availability, everything takes a lot of time. Lot's of features, but adding the features takes a lot of time and the price is too high for small business (in my opinion). The back-office and the overall logic needs a better foundation to "speak" common language, especially with the erp integration (It happenes a lot in fast growing startups that release ton of features that are not fully compatible with every user configurations). I experience a lot of erp integration issues, sometimes new features doesn't feat my configurations and the system becomes complicated to manage. --- ### Great Software For Business Buyers - Overall rating: 3/5 - Reviewer: Jasmine R. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pepperi is a great software for business buyers. They are very helpful on setup and much more knowledgeable than their competitors at handshake. Their downfall is that their system is archaic feeling and is difficult for users that have limited computer knowledge to maneuver without causing multiple orders to be created, etc. Pepperi is working hard to bring their platform to the next level and we are confident that their solution will be top notch going forward. It is definitely worth considering and comes recommended. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Automation #### Cons Archaic feel with user difficulty. --- ### Very easy to work with and easy to use. - Overall rating: 5/5 - Reviewer: Shane B. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We came from proprietary software that had to be installed manually on each device. Using Pepperi as a service has been much easier for giving access to our employees since they can just download the app from the app store. Pepperi gives us the ability to submit orders with many different choices. We can customize shipping options, payment options, and enter notes for our internal staff. The catalog filters let us create seasonal and event specific catalogs that make it much easier to merchandise and sell products. Different types of sales activities let us customize Pepperi to work for us. The new workflow module is also very useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease with which we are able to integrate external applications. I also like the ability to take orders offline and then submit them when a connection is available. Pepperi has done a great job of providing tools for the admin to investigate issues. #### Cons I wish that the android version was supported to the same extent that IOS was. It would make it a little simpler to use a BYOD model. --- ### I love Pepperi. It has been a game-changer for me and my company! - Overall rating: 5/5 - Reviewer: Jessica U. - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The program is extremely user friendly and intuitive. Pepperi has increased my efficiency in the field 10 fold and I love having so much customer data at my fingertips 24/7. The customer service is fantastic and they really listen and try to meet our company's needs, even to the point of adjusting aspects of the software based on our requests. It is so nice to work with a software developer that is motivated to be consistently improving their product and is so supportive of their customers! #### Cons The initial customer inventory input aspect of the software is a bit time-consuming , as it pertains to our particular industry, but Pepperi is in the process of making some improvements to this. --- ### Tina’s Feedback - Overall rating: 5/5 - Reviewer: Despina M. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it’s been good to work with. But being a one women show it’s a bit expensive for me to have next year so I’m not sure I will re new at this stage. My overheads are quite high and I’m cutting down on what I don’t need or going to lower plans etc! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The fact it tells me year to date sales and how I’m tracking compared to the previous year. #### Cons It doesn’t have in the order column a space to put stock on hand. So that when you next call on that store you can say well last time you had 6 on hand and you orders 12.This is a very important tool in my job! --- ### Fast, Affordable, Effective Sales Automation - Overall rating: 5/5 - Reviewer: N Luke B. - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We implemented Pepperi to connect our field sales representatives to our SAB Business One based office. This was the fastest, easiest software integration project I have ever been involved with. The app is platform-agnostic ('droid or iPad), easily used, and brining basic features online was quick and painless. Advanced features followed readily, limited by user training rather than technological structures. The integration is easy to modify and maintain, allowing easy customization of features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy, attractive price, excellent support. #### Cons It isn't a 100% fit for our business, but that would be a product you couldn't sell to anyone else, so it isn't a realistic expectation for us to have. --- ### Pepperi has streamlined our operation - Overall rating: 4/5 - Reviewer: Neil M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a great journey so far, we have changed from a very clunky system and now appear to be more professional and efficient. Our next stage is to crate the B2B Storefront that will take it to the next level again. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We have been able to go from having 4 platforms down to just 2. Between MYOB and Pepperi, we now have everything we need. Very portable for our Reps in the field and very stable for our Reps in the office. #### Cons Because Pepperi can be so easy for customisation, it can be a little overwhelming for doing the changes. There are so many ways you can things up, I just don't know where to start. #### Reasons for switching to Pepperi Pricing and old platform not performing. Too expensive and every change cost too much. --- ### A great tool for modern sales teams - Overall rating: 5/5 - Reviewer: LJ R. - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Reliable software with robust features and hopefully an aggressive evolution towards even better features and special industry requests. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Quality of the app (Reliable), as well as the constant evolution towards better versioning. Support is good. #### Cons Some features lack of potential: - Sales Route has much more to accomplish - Sales Tools can also grow, as it has some limitations (Example: Have discounts be applied in a fixed amount only ... similar to your survey which will prize the first 50 users. We would need to provide discounts only on limited inventory quantities) --- ### wholesalers' best friend - Overall rating: 5/5 - Reviewer: Bhavna P. - Verified reviewer: Yes - Industry: Wholesale - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. no more paper catalogs and increase sales #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use, great support and heaps of available information to fix most problems #### Cons a bit complicated for first time users, lack examples of some set ups --- ### It's one of the best ordering systems I have used - Overall rating: 5/5 - Reviewer: Peter M. - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's really easy to understand and makes my day a whole lot easier, highly recommended! The menus are easy to navigate #### Cons When it drops out .. meaning it loses its order of menus . They become mixed up , tho you guys seem to get sorted in 24 hrs --- ### Pepperi review - Overall rating: 3/5 - Reviewer: aaliya a. - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good experience but a lot of frequent issues with QuickBooks integration. Good customer service was given at all times. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use. #### Cons issues with QuickBooks --- ### Quick, intuitive, useful. - Overall rating: 4/5 - Reviewer: Cristina V. - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ease of creating an order for our clients. (once everything is correct in the background previously) #### Cons The difficulty to contact with a "real person" of the support to try to fix some issues. In our personal case, we are trying to mach Pepperi with Quickbooks and since we are newbies in this kind of programs, we miss the direct help of a real person. --- ### Great tool to use for us to capture what our brand ambassadors see in the stores. - Overall rating: 4/5 - Reviewer: Sarabella J. - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Seeing stores that are far from me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Pepperi is the amount of information we can capture in stores. We can see what the stores look like and what needs to be fixed from the corporate office end. #### Cons What I like least about Pepperi is the ease of not being able to do something that would be the most effectient. --- ### Wow, just WOW. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered Using Pepperi made our sales do just what they say, "Leap Forward". Our sales reps use it all the time, order sizes went up, we got more orders than we used to & overall sales went flying through the roof!! Use Pepperi, they beat all the competition and offer a whole product tailored just for you. --- ### Pepperi helped to increase my sales - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered WE really love using Pepperi, it is fast, easy and very powerful. You can build your E catalog and synchronize with your stock. It helps our sales reps to manage their orders easily. Don't think twice when you need to choose your order tacking app. --- ### In general, i had a good experience with pepperi, got exactly what i needed. - Overall rating: 5/5 - Reviewer: Tal A. - Verified reviewer: Yes - Product usage: Used weekly for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It offers a robust system for managing items and inventory, for large and medium companies, also have wonderful support for Ipad. #### Cons It took me a big learning curve to get working, i used the help of Pepperi support which helped a lot. --- ### Just started but amazed! - Overall rating: 4/5 - Reviewer: Kinga O. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I implemented Pepperi with one of my clients and it honestly made a lot of processes very transparent and clear. The whole new world of mobile sales has been discovered. Mobile merchandising is what my client needed and they got it, now off to play around with other features. #### Cons The pricing is not clear and can knock you down, but it is worth it! Also, the amount of features is so impressive that can give you a headache :) --- ### PEPPERI worked flawlessly amongst our sales team! - Overall rating: 5/5 - Reviewer: Tara L. - Verified reviewer: Yes - Industry: Government Relations - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered We used Pepperi's order management software in my father's wholesale business and it greatly impacted the entire way he runs his business. Highly recommended for anyone in the wholesale or distribution industry looking for efficiency and great customer service. --- ### Five stars - Overall rating: 5/5 - Reviewer: Allison K. - Product usage: Used unspecified for unspecified - Reviewed: May 2013 - Review source details: This review was submitted organically. No incentive was offered Would certainly recommend this to every company. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Incredible app, user friendly, hands down the best investment my company made. #### Cons I don't have any cons to write about. --- ### Pepperi works great for us, great product! - Overall rating: 5/5 - Reviewer: lior m. - Product usage: Used unspecified for unspecified - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered Pepperi is really easy to use and very simple! The best solution to all my sales needs. My salesmen and I can't work without Pepperi! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Best B2B software for mobile sales - Overall rating: 5/5 - Reviewer: George D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered Our sales reps in the field were taking orders using individually different methods during the day and then those orders would have to be transmitted via email or handed in and then manually inserted into the ERP software. This ALWAYS created problems with order accuracy, stock availability and credit control. Our office & warehouse staff would be tied up on the phones for many hours advising sales reps of account status and stock availability and not to mention the issues with inaccurate orders in the distribution cycle. We needed something that could mirror our ERP information on a real-time basis to our sales reps so that they could accurately take orders and manage their customer base. When we first considered this software, we were skeptical on how effective it would be in our business and how more importantly, using an international support service would work for us in a different time zone. After some teething problems working with a local Pepperi integration partner in Sydney, we have now been up and running for over 15 months using the software religiously. Most of the problems we had were due to the way our ERP system was being used and our data capture. Once our integration people sorted that out the only errors we had were genetic issues with networks and the way our ERP was being used. On average we now push through over 500 orders a week without fail. Our accounts staff are no longer desk bound and our sales process is completely mobile to a point where it's now rare that a sales order will be entered directly via the ERP system rather than through Pepperi. For us, this software has given us a completely new perspective on how much more we can automate our processes so I really have only good things to say in this review. If I were pressed to find a negative then all I could say is that the cost of the subscription is more expensive than many other competitive products though from where I sit now, it's well worth the investment. -------------------------------------------------------------------------------------------------------------- Why did I write a review? I was asked to share my experience by my integrator as they are proud of the work they have done and therefore would like others to know about this space. I am a real customer in Sydney Australia, I pay annually for both my Pepperi licences and integration. I also recommend to many of my colleagues and customers this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Where do you start? Great integration into ERP with many live features including CRM Activities, Mobile receipt printing, instant stock updates, live account balances, sales filters, multiple catalog, special pricing, inventory matrix.. #### Cons Cost is higher & Must have a local support partner to setup properly. --- ### Terrible Customer Support, Limited Functionality, Unable to Obtain Response to Billing Concerns - Overall rating: 1/5 - Reviewer: Aleck D. - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered This is not the first time I have lodged a complaint about this software provider, I previously had an issue with billing and it was only when I had written a review online that the staff at Pepperi contacted me and arranged the immediate refund of monies owing with the request that I take down the review. Upon receipt of that refund I withdrew my review but recognize now that the underlying issues with this company remain. Whilst the software serves its purpose (with limitations), dealings with representatives of this company once they've signed you up and taken your payment is disappointing. With near on three years experience with Pepperi, I feel I am suitably qualified to advise that there are better options available. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Pepperi served us reasonably well for near on three years despite overwhelmingly frustration early on when had been sold a service at full price for what was clearly still in development on android devices. It's simple in it's layout and easy for the sales reps to utilize in the field, however is limited in it's ability to fully integrate with a number of accounting software packages. #### Cons Customer service is terrible. Pray you don't have a technical issue on Friday or Saturday, the company being based in Israel shuts down for Sabbath. The company has a local representative in Australia for whom I've recently sent three emails, all of which I've received read confirmations, and still no response. Last year we sort assistance for integration of Pepperi order taking directly into Quickbooks to avoid duplication of data entry. The software doesn't provide this function and we were redirected to a local software developer who expressed disinterest. We noticed within the Quicken apps recommendations that there were a number of Pepperi alternatives which provided the integration and subsequently made the switch in January. In March, having checked the fine print, terms and conditions - we cancelled our subscription to Pepperi and requested a refund of the unused annual premium that had been charged in advance as we are entitled to under the observed terms. Two months later and numerous requests and we have still not received the refund or even acknowledgment of our request. We're now looking at pursuing civil proceedings through VCAT. --- ### Plein de promesses… Mais c'est un a revoir - Overall rating: 3/5 - Reviewer: Jérôme I. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Sur l'utilisation quotidienne de Pepperi, c'est un vrai plus au niveau de la facilité de vente, je n'ai rien à redire de ce côté, cela reste une des meilleures applications que j'ai puis tester, mais malgré tout la gestion du BackOffice et définitivement frein dans l'utilisation de cette solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Pour moi, une des plus belles applis sur iOS, tres stable, assez belle, rapide apprenne à prendre la main,Une des plus grosse gestion des promos que j'ai pu tester. #### Cons Le BackOffice est vieillissant et catastrophiquement lent ... Son avantage, et aussi sur la gestion des promos, bien que très poussées, comporte quelques lacunes vraiment gênante.L'autre point noir et la gestion des résolutions des bugs qui sont soit très long à venir, soit ne sont jamais résolu. #### Reasons for switching to Pepperi car hanske a fermé --- ### Most customizable B2B for wholesaler - Overall rating: 5/5 - Reviewer: Nicky C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customizability, Pepperi is most powerful at its logic based rules. It can be retrofit to automate your sales operation. #### Cons Not much other than the fact that you have to go through a customer success to make changes to you user counts and licenses. #### Vendor response Thank you for your positive review and great feedback! Replied January 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/pepperi-profile/reviews/?page=2) --- Pepperi Reviews, Pros and Cons - 2026 Software Advice