--- title: "PhoneBurner Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PhoneBurner. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PhoneBurner is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/phoneburner-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Auto Dialer Software](https://www.softwareadvice.com/call-center/auto-dialer-comparison/) / [PhoneBurner](https://www.softwareadvice.com/crm/phoneburner-profile/) / PhoneBurner Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/phoneburner-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/phoneburner-profile/alternatives/) # PhoneBurner User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 176 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 148 reviews (84%) - 4 stars: 20 reviews (11%) - 3 stars: 7 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - I can get through a much higher volume of calls by using the power dialer and voicemail recorder features - Follow-up is part of my daily routine and if I have more than one client to follow up with, a phone burner session is an easy and efficient solution that meets my needs. - Super easy to record calls , follow up leads, disposition leads and adapt to learn to use ### Most mentioned cons - The lack of name being shown before I get on the phone makes it nearly unusable, and I only use it when I am rushing to try to contact as many leads as possible. - It is not being able to make 3-way calls. - Specialized Issues: A few clients report encountering specialized issues with PhoneBurner, like call quality or periodic framework misfires. ## PhoneBurner customer reviews Showing reviews 1-25 of 176 (page 1). ### Invaluable - Overall rating: 5/5 - Reviewer: Timothy C. - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used unspecified for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered A+++ I couldnt be happier #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used Phone Burner for almost 10 years, and I have to say that if it wasnt for this system I probably wouldnt have been as successful as I am today. I owe a great deal of gratitude to the creators and staff at Phone Burner!!! Thank you!!! #### Cons There are no cons, Phone burner is constantly working to improve their platform with the changes in business. --- ### Best Software Rollout! - Overall rating: 5/5 - Reviewer: Timothy R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered We needed a software to quickly be able to dial through our existing database of clients. We were able to get this up and running in less than a week. Customer service has been fantastic. This company will actually reach out once you are set up just to spend some time screen sharing with you to make sure you are taking advantage of all the software has to offer. We didn't ask them to do this, the came to us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software was easy to set up, and the end users found it very easy to use. We had the least amount of trouble with training on this software that we have had with any software. #### Cons The only thing that could improve this are a few more ways to lock down what the end user can do. This would make it easier to make sure everyone's account looks and feels the same. Our telemarketing department wishes it would dial more than one line at a time. #### Reasons for choosing PhoneBurner The UI seemed much more user friendly. --- ### The Worst Support and Billing Team - Horrible Service - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered By far the worst service in any business vertical that we have ever received. Customer Support/Tech Support departments are not the brightest individuals and have horrible people skills. The billing department is unable to create invoices that are required for tax purposes. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. Horrific software and service top to bottom. #### Cons Entire new customer support and billing team. #### Reasons for choosing PhoneBurner Based on what the sales representative said they would offer. I was lied to from the start, and the sales representative quit the week after. This business scams their clients. #### Vendor response We take a lot of pride in how we support our clients and their success. Our customer service team works hard to help every customer, but repeated disparaging and disrespectful treatment of our team is not tolerated or acceptable. Detailed invoices are always available for all of our customers in their back office. We wish this user every success on another platform. Replied June 2022 --- ### Dramatically improves my outbound calling. - Overall rating: 5/5 - Reviewer: George G. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered Force multiplier! Calling and record keeping is very much faster. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PhoneBurner is like giving a machine gun to somebody who used to use a bolt-action rifle. I can call 5x the number of people in the same amount of time but, MORE!, setting up the proper disposition buttons at the bottom of the screen is like running macros to cover all your post-call work -- e.g. advancing or deleting the lead from the pipeline, automatically sending a selected email, leaving a pre-recorded voicemail, changing the customer's status, and even automatically entering notes in their contact record. #### Cons It's obviously evolved from a power-dialer tool, and isn't quite a crm replacement. Its moving in that direction but isn't quite there, yet. My workflow is to use Phoneburner from prefunnel to bottom-of-funnel, and then I transfer the records into another CRM via Zapier, to support back-and-forth negotiations and file transfers, etc. --- ### I use the system to make sales calls and REPURPOSE the system to keep track of my sales reps too. - Overall rating: 5/5 - Reviewer: Larry C. - Verified reviewer: Yes - Industry: Construction - Product usage: Used weekly for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered Ease of use / more efficient use of my time / helps me toward my goal of #1 sales rep. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to add my own folder to keep my sales reps so I can contact them quickly when congratulations are due the team and/or encouragement is appropriate. Different emails, a boosting voicemail when starting a new sales campaign. #### Cons 1) When importing leads, the system should not allow phone numbers more than 10 digits or less than 10 digits since they will NOT be called. 2) Similar issue with email addresses that do not contain a good domain (i.e. gmailcom as opposed to gmail.com) --- ### Best productivity tool on the market - Overall rating: 5/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used unspecified for less than 2 years - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered Before using PhoneBurner, cold calling was an immense pain in the neck. Smiling and dialing was more like frowning and dialing. Not only was it tedious, it was exhausting leaving voicemail after voicemail. Not to mention, I grew so sick of hearing my own voice. PhoneBurner not only made cold calling and follow up easier, it actually made it fun. I tripled the amount of calls, voicemails and emails that I was sending. The only time I had to speak was when someone actually answered the phone. There are other solutions out there, but none give you the ease, functionality and affordability that PhoneBurner will give you. You can even integrate with SalesForce.com!! Keep up the good work, PhoneBurner! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros Ease of use, functionality, integration, customer support #### Vendor response Chris - we're happy to hear we helped put the "smiling" back into your "dialing!" Thanks for the review! Replied January 2016 --- ### Phone Burner is Flawless and Absolutely Essential - Overall rating: 5/5 - Reviewer: Atticus K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Product usage: Used unspecified for less than 2 years - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered We have been using Phone Burner for our national marketing agency (Insurance) for over a year now and it has been the most important tool for us in our marketing arsenal. We have had as many as 5 seats at one time active. I have made suggestions for improvement and the team is so responsive that often my suggestions are implemented within the week. The level of customer support is top notch. Can't say enough good things about Phone Burner #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros Completely intuitive and user-friendly. Full of great features #### Cons Any cons I've had usually get addressed and fixed by the tech team. And I'm very picky so I've sent in a lot of minor bug fixes and suggestions. So the cons usually don't remain an issue for long. #### Vendor response Atticus, thanks for the great review and all the valuable input you've provided. Replied January 2016 --- ### SOFTWARE PAID FOR ITSELF ON THE FIRST DAY - Overall rating: 5/5 - Reviewer: Christopher O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered It's been wonderful. It took my teams calls from 80-100 to 300+ within the first day. Not to mention, I'm getting 20-30 follow ups per person per day! It's a little early to tell, but just one conversion from a single day would pay for the software for a year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's simple, fast, customer support and onboarding is great. Plus, it rakes in money like you wouldn't beleive. #### Cons If I was being picky, I'd like the option of at least one number free with the software instead of having to purchase other numbers, but that's more of a business model problem than a software issue. #### Reasons for choosing PhoneBurner This software is more designed for mass calls rather than ring central is designed for daily contact with clients. --- ### 3x more efficient than manual dials - Overall rating: 5/5 - Reviewer: Zal F. - Verified reviewer: Yes - Industry: Marketing and Advertising - Product usage: Used unspecified for less than 2 years - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered I've been using PhoneBurner for over 5 years and I can't even imagine what I would do without it. It has been critical in my efficiency of dialing prospects, and I even use it for Member follow-up. I can make at least 3 times the number of calls in a time period compared to manual dials. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros The company is consistently adding valuable features to make our job easier. I only have to focus on speaking to people. PhoneBurner takes care of the rest. #### Vendor response Thanks a million Zal. We appreciate your business. Your sales team is great to work with! Replied January 2016 --- ### Meh - Overall rating: 3/5 - Reviewer: Mark L. R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for free trial - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Functionality: 3/5 #### Pros Good single line dialer, clean interface. #### Cons Costs too much fro what it is. Can get multi-line dialers for same price or single line for less. Import feature hung and was a disaster. #### Vendor response Mark, we're very sorry to hear about your experience during your free trial. We'd love the opportunity to do a one-on-one onboarding to help get you past any issues, and to show some unique features other real estate professionals are having a lot of success with. Please let us know if you're up for that. Our team would love to connect. Replied August 2018 --- ### "Boost Your Outbound Sales with PhoneBurner: A Comprehensive Review of the Pros and Cons" - Overall rating: 4/5 - Reviewer: Rosalina M. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, PhoneBurner is a powerful sales acceleration tool that can help businesses increase productivity and personalize their outreach efforts. However, it's important to consider the cons, such as a steep learning curve, limited customization, and cost, before deciding if it's the right tool for your business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Expanded Efficiency: PhoneBurner's power dialer mechanizes the dialing system, permitting agents to associate with additional possibilities significantly quicker, bringing about expanded efficiency.Personalization: PhoneBurner's adjustable layouts and mechanized follow-up groupings empower agents to customize their effort and fabricate more grounded associations with possibilities.Continuous Investigation: PhoneBurner gives ongoing examination that empower organizations to follow their outbound deals endeavors, break down execution, and go with information driven choices.Combination: PhoneBurner coordinates with numerous famous CRMs, like Salesforce, HubSpot, and Zoho, making it simple to oversee leads and smooth out work processes.Portable Application: PhoneBurner's versatile application permits agents to settle on decisions and deal with their deals pipeline in a hurry. #### Cons Steep Expectation to learn and adapt: PhoneBurner's highlights can be overpowering for certain clients, requiring a critical expectation to learn and adapt.Restricted Customization: PhoneBurner's customization choices are to some degree restricted, which may not address the issues of certain organizations with additional complex outbound deals processes.Cost: PhoneBurner can be costly, particularly for more modest organizations with restricted financial plans.No Inbound Call Backing: PhoneBurner doesn't offer inbound call support, which might be an inconvenience for organizations that get a lot of inbound calls.Specialized Issues: A few clients report encountering specialized issues with PhoneBurner, like call quality or periodic framework misfires. --- ### A Great Tool for you Toolbox! - Overall rating: 5/5 - Reviewer: Karl K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Make it a great day! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Phone Burner is a terrific CRM system that’s an equal combination of being FUNCTIONAL and FLEXIBLE.It’s super easy to upload as many leads as you could possibly dream of. You can sort & prioritize leads, set up dialing sessions to call prospects while viewing your own phone scripts. That’s a big plus. No more being tongue tied! You can customize follow up emails, while the system records your results. The Smart Sender option packages your videos and links into one compact email package to your prospect/clients. That’s really nice.The instructional videos are nicely put together that explain the system and can answer questions. If you need assistance, the Support Staff are very helpful and quick to be there.Phone Burner is an excellent tool to help build high-trust client relationships. It’s great tool for your toolbox!-Karl Kindschi, Phone Burner Subscriber #### Cons Nothing comes to mind. When I think of something, I'll let you know. --- ### Great product!!! Especially for cold calling. - Overall rating: 5/5 - Reviewer: Tony B. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is a great product for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. There are no hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Before our sales team moved to PhoneBurner we spent a lot of time comparing a ton of dialer solutions, and PhoneBurner was the obvious choice. I am always talking about the level of client support that's available, the flexibility of the platform has, and how easy it has been to get integrate and have the team using it. Best of all, our team's efficiency has significantly improved and numbers are up yet still continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable. This is a great product that delivers where it counts! #### Cons The only con that I have with this product is how it integrates with some CRM's. We are utilizing ZOHO CRM and it doesn't connect, but from what I have been hearing is that they're going to be integrating with the Zoho CRM soon. This will be a huge plus and we are definitely looking forward to that. But for now, we have no problem importing/updating files then exporting back because of all the customization available. --- ### I've tried them all, believe me. - Overall rating: 5/5 - Reviewer: Alan P. - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered As for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. No hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold - at least I was. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is not a feature you need that Phone Burner doesn't provide. I have a team that varies in experience levels, and technical aptitude and they all enjoy Phone Burner far more than any of the others we have tried (We have tried them all, yes, even that one) - Everything is so intelligently designed that it's a plug and play application, and the customizations of dispositions couldn't be easier. The customer service is helpful, kind, and consistent. I've had systems prior where we were actually billed for trouble shooting - Phone burner's LEAD ENGINEER went as far as to help me with a CSV file I was admittedly getting jammed up with. It should also be mentioned that the price-point is lower than the competitors and if you are debating on a CRM the automation of the Phone Burner platform out of the box is deeper and more intuitive than many systems I've made the mistake of paying for prior. Phone Burner has it all - it's really that simple. #### Cons I wish they integrated with my ZOHO CRM but importing - updating files - exporting back isn't bad because of all the customization available. Most importantly word around the campfire is they're going to be integrating with the Zoho CRM sooner than later.. looking forward to that. --- ### Expensive, but a 1 lead can pay for itself! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PhoneBurner has been EXCELLENT! 8/10 for sure. It pays for itself if you convert some leads. It lets you contact a LOT of people. My company still uses it, and is able to product new business for us daily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software just rolls through your entire database spreadsheet 1 call after another. It has a GREAT user interface that is maps calls to hang up, pause dialing, next call, etc. It calls the home, celll, and then lets you disposition calls #### Cons The worst part is it cant identify fax numbers. On cold calls, you get a lot of those. Everyone loves a good screech of the fax machine. --- ### PhoneBurner - Overall rating: 5/5 - Reviewer: Bradley E. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quality service, customer service is 5 star, the SMS is an issue. #### Cons SMS do not work regardless whatever I do. Not good for sole proprietors or S-corps #### Reasons for choosing PhoneBurner They are reliable and efficient. Best out there for outbound dials. #### Vendor response So happy to hear about your success with our dialer and service team, Bradley. Sorry for the SMS challenges -- industry guidelines require A2P 10DLC registration for business texting. If we can be of any assistance, please don't hesitate to reach out! Replied March 2024 --- ### Phone burner is awesome - Overall rating: 5/5 - Reviewer: Matt M. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Love it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s so easy to use and it allows my work productivity to triple compared to hand dialing #### Cons Not a lot of cons only thing I wish is I could input my book of business in it as well. --- ### Essential for reaching large groups - Overall rating: 4/5 - Reviewer: Darral .. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Overall, PhoneBurner beats any alternatives I have tried in todays market given the rules of auto dialing. While it can never be compared to old fashioned predictive dialers, it DEFINITELY holds the #1 spot today. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to load large lists and dial those down immediately, without manual processes, is the best part of the application. Another great feature is the newer list loading tool, which allows you to create a new folder for the contacts on the fly, making organized call campaigns really easy to start. #### Cons Limitations on sort options are a pain to work around, but workable. It would also be helpful to have more integrations like an easy ServiceNow integration. --- ### A good software for bulk dialing - Overall rating: 4/5 - Reviewer: Carter B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive experience with the PhoneBurner team and their software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It was very easy to set up dial plans to do mass outbound dialing and set up voicemails for each call. The customer support team was always available and #### Cons The software did not exactly fit our needs as an inbound/outbound call center solution. However this was our only deciding factor to leave. I see this software performing great in the right environment. --- ### Everything you need to stay connected - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The users are alerted in real time when the emails are opened, the links are clicked, the videos are displayed, the attached files are displayed, etc. for a perfectly programmed follow-up. SmartSender is also integrated with "Retargeting" (Retargeting), which allows users to post targeted ads while surfing the web, Facebook or Twitter. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PhoneBurner allows you to be constantly communicated without interference with your customers. The best thing is that each call stays registered and that helps a lot to the improvements that you should make to the attention to your clients. Without a doubt, it is very effecient. #### Cons I think they should give more time to their free trial so that entrepreneurs can make use of this wonderful software. Or at least they can create a cheaper version for the small businesses that are emerging. No doubt they will have many successes --- ### Game changer for sales calls. - Overall rating: 5/5 - Reviewer: Nicky P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like that the program it can be used with ease and you're able to make so many more calls rather than manually dialing out. #### Cons It took me about a day or two to catch up with the fast pace of the program but you can always pause your dialing session to pace yourself. --- ### Great Product with Great Support - Overall rating: 5/5 - Reviewer: Kevin L. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered They have an excellent trial program which has no time limitations only limitation a total minutes used. So if you sign up for a trial and don't get to it, it doesn't expire on you for the first 30 days it continues until you've used your minutes. Their business practice is true SUBSCRIPTION -- Sign-up monthly, continue month-to-month. No expensive upfront implementation cost, no long-term contract. I love their ROLLOVER Minutes policy where they allow you to roll over unused minutes from this month to the next month so that your investment is protected. It's super easy to create a list from either leads or contacts. Just select your leads upload them and you're dialing away. I also like the Salesforce.com integration. An extremely demanding request I had was integration with my existing system. PhoneBurner worked with me tirelessly and efficiently and very quickly to fully integrate into my own community environment, smoothly navigating a tricky technological hurdle that salesforce.com had in place. They just took care of it. Audio quality was not compromised during our trial as it was with other dialing solutions. The interface is extremely easy to use. The integration with salesforce.com makes it a cinch. The ease of recording voicemail and send email is also a huge plus. But easily the biggest clincher for their superior performance is the PhoneBurner organization itself. Jeff Osness was an extremely responsive and accountable stakeholder in our success. When I find an application that does what it says I'm a huge fan. But the real test for me is always whether the organization will support me when I need them. Phone burner more than satisfied on both counts. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Wow what a GREAT review. Thank you for taking the time to post it. We appreciate you working with us and look forward to helping you grow your business. Replied April 2015 --- ### What a great program for business! - Overall rating: 5/5 - Reviewer: Monica S. - Industry: Banking - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered I enjoy the ease of my day when it is time for the calling out. Often times, I am working on other things and I use to dread making my own leads but now it is simply and quick and allows me more time to focus on the calls instead of "WHO" I am calling. Thank you PhoneBurner! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that when it is time to cold call to generate more business, there is ease with clicking an uploaded list and just dialing. No fussing over who to call next! The dialer keeps dialing! #### Cons Sometimes, I accidentally hang up and the "Talking time" doesn't really register for my employer. There already has been a resolution with this!!! I have noticed that when I hang up, it asks me "Are you done? It gives me the opportunity to call back in and jump in where I left off! --- ### Worth Every Penny - Overall rating: 5/5 - Reviewer: Nicole C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered I use this on a daily basis. it has increased my ability to reach out to customers that I otherwise would miss if I were to hand dial. the voicemail feature wherein it can leave a message while I move on to the next call is invaluable. It is definitely a time saver. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it is user friendly and was easy to learn #### Cons there is nothing I can really say that I do not like about the software --- ### Great phone tool for your sales team - Overall rating: 5/5 - Reviewer: Steve R. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Great experience helping grow our company faster than we imagine #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the fact that you can integrate scripts and voicemails together to make pinpoint campaigns #### Cons I really have no complaints. The product is on par ## More reviews [Next reviews](https://www.softwareadvice.com/crm/phoneburner-profile/reviews/?page=2) --- PhoneBurner Reviews, Pros and Cons - 2026 Software Advice