Pipedrive Software


 

Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals. Built using activity-based selling methodology, Pipedrive streamlines every action involved in converting a potential deal into a successful sale. As a cloud-based application, the solution can be accessed from anywhere 24x7 using any web browser or dedicated mobile apps.

Pipedrive provides sales personnel full visibility of different sales pipelines. A robust interface displays the progress stages for each deal with the complete details for next actionable items. The activity & goal feature allows users to track the pending activities in each pipeline. Pipedrive also offers custom sales reporting tools to monitor individual and team level targets, analyze sales data and generate visual reports.

Pipedrive's mailing system seamlessly integrates with multiple email service providers including Outlook, Gmail and Yahoo. Users can send and receive emails from multiple accounts using their Pipedrive account. The solution also integrates with various leading CRM tools to transfer contact details, communication history and other information across applications. Apart from these, the solution also integrates with Google Maps, MailChimp, Trello and Zapier.

 

Pipedrive - Mobile apps
 
  • Pipedrive - Mobile apps
    Mobile apps
  • Pipedrive - Manage sales pipeline
    Manage sales pipeline
  • Pipedrive - Add activities
    Add activities
  • Pipedrive - Monitor sales performance
    Monitor sales performance
  • Pipedrive - Generate sales insights
    Generate sales insights
  • Pipedrive - Manage email communications
    Manage email communications
  • Pipedrive - Track individual deals
    Track individual deals
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

1,068 Reviews of Pipedrive

 

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Software Advice Reviews (367)
More Reviews (701)

Showing 1-20 of 367

Daniel from Ben's General Contracting Corp.
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great value but not as flexible and versatile as I hoped

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Pipeline in the software is amazingly easy to use and daily notifications keep the user engaged and held accountable

Cons

Mobile app leaves a lot to be desired and the integration with Microsoft Outlook and calendar is fustrating

Review Source
 
 

Stephen from Stephen Taylor & Associates Ltd.
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

All You Need to Get Organised

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Very easy to use. Great UI.
Can be used for far more than sales. I use it for sales and leadership coaching
Logical and systematic approach.
Uses Autosave so no disappearing notes.
Automatic follow up after task completion
Always improving.
Google Apps compatible.
Helpful customer support.

Cons

Would like auto-follow up after each task completion rather than all tasks. Some tasks can be very far apart and not connected, yet, they need to be all completed before auto follow up kicks in.

Review Source
 
 

Claudio from Solem
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

It does what it must, without complexity

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Simple and straightforward interface, easy of configure, good alerting functions, and excellent surpervision tools

Cons

Limited to sales process (does not have services tools nor marketing tools). Workflows must be simple and linear.

Review Source
 
 

James from Joyful Job Search LLC
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Pipedrive is Great Value for the Money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Clean interface, imaginative pipeline feature, great app that syncs well with the phone. If you're looking for a first-time CRM, Pipedrive is an awesome solution.

Review Source
 
 

Andrew from GROW Business Coaching
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Pipedrive is an exceptional tool for Sales Managers and Sales Teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The brilliance of Pipedrive is that by implementing the tool, Sales Managers as well as business owners will find that they simultaneously build best practice Sales Management capability into their businesses.
Pipedrive really feels like it has been built by Sales Managers and Sales People, rather than by technical people, as it takes into account the things that frustrate Sales Teams the most.
For example, simplicity and ease of use is essential to ensure that Sales People adopt any new Sales Tool. Pipedrive has really embraced simplicity and ease of use. One company I work with has a team of sales people mostly above the age of 50, who have successfully adopted Pipedrive.
For Sales Managers, to have a tool to help them accurately predict whether their sales people are going to miss target, BEFORE it happens, is essential.
Pipedrive makes it easy to setup standard sales processes. And to monitor leading measures that will predict future problems. This gives Sales Managers time to take corrective action.

The tool also comes with the most powerful data import engine that I've ever worked with. So migrating legacy data into the tool is far easier than with any other tool I've worked with.

All in all, I give Pipedrive a big thumbs up.

Cons

This is a minor point because it's easy to work around this problem: Pipedrive's ability to filter deal data an become frustrating as you have to setup pre-defined filters, and you very quickly get bogged down with too many filters. The workaround is to export the data into Excel and manipulate the data from there.

Also, the ability to work with a pre-defined set of Products, while available in Pipedrive, is not the tools strong point. I hope to see a more refined implementation of Product capabilities in future releases.

Lastly, it's important to note that the pre-defined reporting only starts to make any sense after some history of data is available. Some of the reports make sense after a few weeks of diligent use of the system by the sales team. Other reports will likely only make sense after a few months of system usage. Obviously this problem is relevant to any sales tracking system, not just Pipedrive.

Review Source
 
 

Stilian from The Luxury Wood Company
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

If it works for you

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I like it and there is little that is better if all you are looking for is a sales pipeline.

Pros

Its quick to work with, We can get a good workflow going fairly easily. Simplistic enough for new people to pick up quickly.

Cons

Not as feature rich as some other CRM's that we have tried. It would be useful to have products sold, and a quote module.

Review Source
 
 

Jong un from McLabs
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Pretty Easy to Use and Decent Value for the Money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Is easy to get started, set up and use the software. The entire experience was great. Easy to export data.

Cons

It is great for getting started but when you need to pay extra for advanced options. Also hard to integrate with other softwares.

Review Source
 
 

Gavin from 2plus
Specialty: Engineering
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Pipedrive from a small company perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very happy with our purchase, but I definately recommend opting for the gold option, the manual cut and paste of bcc to integrate emails becomes tiresome very quickly

Pros

User interface provides excellent overview of our progress against our sales plan and we can easily drill down to get details
Integrates with mail, calendar and other cloud based apps we use with a few mouse clicks
Very easy to learn and use
Data migration from our old XL s/sheets was seemless
Very quick response to help requests from the support team

Cons

One minor detail, it would be nice to be able to select more than one person when viewing the activity calendar. The support team have passed our comments to the developers, so this might be a feature of future versions

Review Source
 
 

Monica from Inspired Bronze
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great for keeping track of potential and current customer orders

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

You know who "owns" the current order and it reminds you of activities that still needs to be completed

Cons

I would be nice if it would keep reminding you of activities that need to be completed util you actually complete them.

Review Source
 
 

Kathia from Monkier.com
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Very user friendly CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The value for money is great, the basic needs are covered and without sweating long periods of time on training on how to use a CRM

Pros

Is vey friendly to understand, setup and use. The overall experience is very friendly with the users, is easy to create, fill, review, search and export; which sets a very important difference from other CRM's.

Cons

You can't set advanced options like sums in fields, or specialized quotes without paying another service.

Review Source
 
 

Norman from Teamsourcing
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Very general solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The system does not integrate with Outlook Calendar(or any other mail/calendar platform), the more we use Pipedrive, the more clear and serious this weakness becomes to us.

Pros

Easy configuration
Handy managerial reports
It helps me staying engaged and organized with my prospects.

Cons

Very difficult to tie with your inventory
It does not integrate with Outlook Calendar or any other platform

Review Source
 
 

Alex from Hodgestone Finance
Specialty: Mortgage
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Great and Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Very user friendly, you will know that status of your deals at all time. I fused correctly, it will greatly help the processes in your business.

Cons

It is tough to import files from Google Drive as it does not mirror the files you are wishing to import.

Review Source
 
 

Melissa from Office XYZ
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Best use is for smaller businesses or solo-preneurs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This was easy and intuitive to use for my personal contacts and sales. It has a lot of API's and can connect well with Zapier.

Cons

While trying to get a team integrated and using the software, it has been clumsy and time consuming for them to update, find contacts, and make calls quickly. I don't recommend this for team and call center use.

Review Source
 
 

Carla from Aftermarket West
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

User Friendly for CRM Software Novices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Most of these CRM software Programs function too much on selling a product from beginning to end and not on the account management aspects of the sales process. That is my primary complaint of the CRM industry as a whole. That said, I researched dozens of CRM software options and this was the most user friendly for the price far and away, especially for a small business.

Pros

This software can be easily customized to fit almost any company's needs. Reports are easy to customize as well. When you have people in your company with varying abilities when it comes to software capabilities, you can easily train anyone to use the program.

Cons

I wish the search and generation of a report by city was a bit less cumbersome for the novice user.

Review Source
 
 

Alejandro from AGL Capital
Specialty: Banking
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great value for money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Really good SaaS

Pros

Flexibility, ease of use, simplicity. Lots of fields may be customized to the business's own cycle and needs. Great integrations.

Cons

Not a lot of features, some things are clearly a beta mode, like the forms. Mailing should be included in the most simple plan.

Review Source
 
 

Lerey from 57financial
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Overall Good. A bit limited

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Better than most options if you are looking for an affordable CRM

Pros

Pretty easy to use
The visual pipeline itself was quite nice
Support is helpful overall
Has a mobile app which is pretty good

Cons

Certain functionality was limited and/ or required an upgrade
I can't actually remember specifics on that. Just that there were some...

Review Source
 
 

Mark from Palm Beach Software Design, Inc.
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Fast, Easy, and Mobile

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

This would be the perfect solution with a set of pre-defined actions that we can take based on each stage in a process. For example, I'd like to be able to automatically update my clients as changes occur in their workflow, or send birthday wishes, or send new client information when they're added to the system. We need more CRM functionality...

Pros

Love the ease of use in creating a workflow, and using it to track production as well as the sales process.

Cons

Missing bulk mailing functionality based on workflow. It would be nice to be able to communicate status changes or create my own rules for communication with clients and potential ones.

Review Source
 
 

Kimberly from Stroemer & Company
Specialty: Accounting
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

The best CRM I have ever used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For my needs, this CRM product has proven to be exactly what I need to organize my business prospects. It allows me to record and easily track all the necessary steps of my selling cycle. The Pipedrive Customer Service was top-notch. Example: I scheduled a call for a specific day/time (via their website). The Rep called me exactly at the scheduled time. He answered all my questions and made sure I had a full understanding of the products features. The videos and webinars offer the visuals necessary to know how to use the system.

Pros

Ease of use
Well-designed pages
Everything necessary to track prospects through the sales process
Easy scheduling for the next step with each prospect
Customer Service is great
Well worth the cost

Review Source
 
 

Kevin from TGS Architects
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Professional services user for three years

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Good entry level software if you have not used a CRM before for tracking actual deals and managing a sales pipeline. I found it a bit weak for managing day to day contact interactions and tracking opportunities.

Pros

I found two features of Pipedrive to be particularly useful. The graphic interface managing deals was very intuitive and effective when presenting deal progress to my peers. I found it easy to customize where that capability was made available in the software.

Cons

I found it a bit difficulty to maintain the interactions with my contacts consistently. The steps to enter information for ongoing contact were not intuitive for me. I found it difficult to consistently enter and track notes of my activities with my leads.

Review Source
 
 

fasrid from pana
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

concert managment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

managmaent

Pros

managmaenttechnology easy — for you and your attendees. No more dealing with multiple vendors, no more worrying about what devices attendees are using. The all-new Fusion 2.0 is the industry’s only mobile-first all-in-one event technology.

Cons

managmaenttechnology easy — for you and your attendees. No more dealing with multiple vendors, no more worrying about what devices attendees are using. The all-new Fusion 2.0 is the industry’s only mobile-first all-in-one event technology.

 
 
 
Showing 1-20 of 701

Mateusz from picksaas.com
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

One of the most powerful CRMs out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Extremely simple and user-friendly pipeline view
- Ability to deeply customize the input information for your records
- Easy searching and filtering
- Analytics
- Export/import functionality works smoothly
- Email integration

Cons

- No ability to set access permissions for specific users
- Email integration sometimes fails to connect if not using GSuite

Review Source: GetApp
 

Jacob from Dental Media Aps
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Helped me and my team grow our company 400% in 12 months

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Easy to use and friendly interface. The most important software in my company and everybody loves it - really!!

Cons

Waiting for Pipedrive to use AI and gamification to help my business grow further. The forecasting seems buggy, but maybe it´s me.

Review Source: GetApp
 

Jason from Assurance Healthcare & Counseling Center

December 2017

December 2017

Using Pipedrive helped me keep my sales contacts in order

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

This software helped save me time in managing my sales contacts, and helped me keep much more organized that I normally would be. I would say that I lost less leads in the sales funnel because of Pipedrive, as I have more responsibilities other than just sales.

Pros

I like that Pipedrive is built for sales, and it does a great job helping me move my contacts through the sales pipeline. I'm not a natural salesman, and I have many other responsibilities to tend to, and Pipedrive helps me stay on top of my sales contacts in a very organized manner. I love the amount of customization that you can do, that you're able to connect it directly to your email, and you're also able to work through their iPhone app to do a lot of contact management.

Cons

I didn't like the confusion that came in when there were multiple people on my team that were responsible for managing contacts. I believe that you were forced to have one main person in charge of each contact, and I'd rather have the ability to have multiple people be the 'main contact' for each sales contact in the system.

Review Source: Capterra
 

Maxime from Nurun
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Easy to collaborate among sales team members

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is simple all the way. You do not require much training to get the hang of things with this tool. It integrates well with other sales tools to give a seamless solution for your sales problem. This is necessitated by the integration API and in less than 2 weeks you will have integrated the system with another sales system. It is also easy to customize with Pipedrive.

Pros

I settled for this tool to help me manage my sales effectively. Pipedrive has not disappointed in any way. It helps me to develop better CRM software for my business which is bliss. Since I am all about lead generation and management, I can use this product to give me just that. It focuses in better and modern CRM solutions which have come to bring results in terms of sales. It is easy to use and does not have any redundant functionality to it which is convenient.

Cons

I can suggest a few things that if they were added it will favor me in terms of my needs. There should be more analytics in the system. The developers should include more analytics to help forecast sales. Also, the billing functions should improve in the sense that you will be able to analyze and track payments.

Review Source: Capterra
 


December 2017

December 2017

Simple & Powerful Sales Tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This is excellent tool helping sales professionals to focus and prioritize over the right things. It also gives great visibility into the sales process so the top management knows what sales activities are going on and what are in the pipelines.

Cons

If I have to complain about one thing, it would be the lack of connection or integration with marketing or marketing software. There is an importance in following the process of leads turning into sales deals from end to end.

Review Source: GetApp
 

Jyothish from Pramati Technologies Private Limited
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

Sales pipeline management? Pipedrive!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, quick setup, customize the stages and create different pipelines in this tool. Analytics is also very good.

Cons

User interface could had been better. Sometimes the user navigation is tricky especially of cases were company to lead tree is followed.

Review Source: GetApp
 

Justin from Angelson Group
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Pipedrive - These Guys Have CRM Done Right - Especially for Sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the visual presentation of deals in Pipedrive. The platform clearly shows where all active deals are in the sales process, shows when the need attention, and does so in a visually compelling way. The "Deal Rotting" feature is especially motivating to make sure to drive deals through your sales process.

Cons

Honestly, there really isn't anything I don't like about Pipedrive. They have continued to innovate and add features and functions and are truly a sales organizations CRM of choice. If I had to say something could be improved than I would like there to be more native reporting as well as native data enrichment.

Review Source: GetApp
 

Rebecca from LIHC

December 2017

December 2017

Pipedrive has really made the sales process more efficient!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about Pipedrive is that it seems like it was built by a sales team - for a sales team, rather than software engineers who don't know all of the aspects of the sales process that we need in a product.

Cons

What I like least about Pipedrive is that there should be a more simple way to export the data into Excel, in a more concise way.

Review Source: Capterra
 

Drayden from Team Larsen Creative
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

PipeDrive - The Ultimate Small Business Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I think I summed this up pretty well in the review. We use it for all our sales needs and it is awesome. Management, Lead-Flow, Sales Progress, Email, Email Templates, Customer Management, etc.

Pros

A phenomenal tool to manage your sales progress and sales team. The PipeDrive "pipelines" are an ingenious simple tool to manage the flow of your deals. I love the dashboard and it suits my type-A personality and compartmentalized brain. If you don't know what I mean look at the dashboard. We run 8 separate PipeLines and it is super simple to navigate and see the progress made by each individual business and salesperson. Having the ability to customize and organize is essential for managing my team. Being sent an email to sum up my teams day is also super critical and I like this feature. As a start up, price is very important so when I weighed PipeDrive against other CRM's in the decision-making phase I decided based on price but the truth is we will stay with them because of the product. If you are trying to make the decision on a CRM, pick PipeDrive you won't regret it.

Cons

We have had a few small issues with the email system. This is really the only area we have experienced difficulties. And they're minor ex. text size got altered upon sending for some reason. However, I know we played a role in this too as we were copying and pasting parts of texts from word docs.

Review Source: Capterra
 


December 2017

December 2017

Simple but powerful CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love the column-oriented UI. Being able to see the whole funnel visually and move prospects through it is great. They have been adding lots of features over the last few years.

Cons

No complaints, honestly. Like all CRM tools, the UI sometimes leaves a little something to be desired, but it's nice enough and very functional.

Review Source: Capterra
 

Andrew from Automated Rig Technologies Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Fantastic CRM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracking my sales and it helps me focus on closing the next deal

Pros

Very easy to onboard my team, visual and intuitive. We use the software every day and I monitor the forecast and tasks that my team has to move each deal forward.

Cons

Need to add Gmail integration I think this would help with adoption along with the ability to schedule emails. This would help with client engagement.

Review Source: Capterra
 

Irina from SmartyAds
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Nothing special, but interesting to try

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The low cost is the best in this software as well as user-friendly interface

Pros

Very intuitive interface where you can understand the main functionality of the software. Once you sing it, there is no need to read the special guideline, you can just put everything into the system and review the overall list of prospects within a team. You can write a small note as a description of a deal.

Cons

Very limited functionality where you can add only contacts and stage of deals. Nothing special you can do with the list of prospects that you have. No calendar invitations, email sending or filtes.

Review Source: Capterra
 

Tom from RATCHET
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Customisation amazing. UI poor.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sharing contacts with team

Pros

Customisation possibility. 2 way sync with Google contacts. Navigation quite simple.

Cons

UI: Pics too small. No import of Job Title from Google contacts. Search by tag not easy (take example of Nimble for that, their tag search is good). No automatic import from Social Media (again Nimble does a pretty good job at this)

Review Source: Capterra
 

Eduardo from Crestcom Intl.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great Tool, easy to use, simple to implement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This CRM is down to earth, it allows you to easily follow your own customized sales process and maintain a good insights in regards to objectives, targets, deals getting old, etc. The Dashboard is a great way to maintain great visibility to the areas where you need the most attention.

Cons

There is no hierarchy levels and this makes it difficult to use when you have several sales managers and each sales manager has sales people under them. The current setup does not allow to create groups or similar. Huge need in the sales field.

Review Source: Capterra
 

Jessica from ParqEx

December 2017

December 2017

Excellent CRM for a bootstrap strartup and beyond

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use from setup through analyzing reports. The pipe workflow's make it very easy to visually identify the stages of your active pipeline. From a reporting perspective it is very easy to track agent progress and make real time adjustments.

Cons

The inability to sync your email inbox when on the silver subscription. I would strongly recommend selecting the gold level subscription since many of those features are applicable for our business.

Review Source: Capterra
 

Joe from Afilias

November 2017

November 2017

I'm a definite fan so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's one of the first CRMs that I've been able to master quite completely in a short time.

Pros

I was a bit skeptical in the beginning but after a little work, this is turning out to be some of the best CRM software I've seen (I've looked at and worked on many). I like that when you import data, it has a retract feature that lets you erase what you did and start over if things didn't turn out like you planned. That was helpful and it worked very well. I also like the layout of data. It allows me to get to my contacts and do updates and edits. The notes are flexible and easy to edit as well. It's one of the nicest and cleanest data interfaces I've ever worked with.

Review Source: Capterra
 

Leslie from Broadview Mortgage
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Great tool to better manage my leads and contacts.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to better track my leads and contacts.
FYI we also have another industry CRM that we have to use (so some features I don't have use for, but I know you have a great product).

Pros

Very easy to upload my contacts and keep track of them. Nice layout to track my deals through the states. Really like the ability to customize my own fields based on my industry/needs.

Cons

Geocode doesn't recognize Unit/suite address section until I refresh each page individually, which is ok when doing individual addresses, but if i upload a group of addresses I will have to go into each one to update. (This is a minor con, and it has a work around)

Review Source: Capterra
 

Jerry from Javan Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Pipedrive is one of the most efficient, effective, helpful &resourceful CRMs I've ever used !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Daily follow up and keeps me on track with activities and the sales funnel.

Pros

Pipedrive has the ability to customize every field, tab & module. The integrated email with the ability to store Templates along with the ability to scheduled follow up activities and Pipedrive's ability to customize and track deals on the pipeline are some of the best features.

Cons

As a Recruiting/Staffing firm we really need additional capabilities to use PipeDrive as both a sales CRM and an Applicant Tracking System. I understand there is another company PipeDrive works with as an applicant tracking but that service is too costly and can not match job orders *Deals" specifics with applicants skills. If the Sales & Applicant Tacking were integrated in PripeDrive that would be fantastic.

Review Source: Capterra
 

Paul from ALS

November 2017

November 2017

Easy to use and beautiful CRM.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Smashed our sales target!

Pros

It focuses me on actions - the small actions that drive me towards a sale. It's beautiful and easy to use. It integrates with gmail and Trello, the two apps I use the most. And, more than anything it has resulted in me smashing our sales targets this year!

Cons

It's 100% a sales product. We are a charitable organisation, so the language of "deals" and "sales" doesn't sit well with us, and there's no way to change it. That language has made it harder for me to convince our organisation to start using Pipedrive.

Review Source: Capterra
 

Fernando from iClinic - Software para gestão de clínicas e consultórios
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

We use pipedrive not just to deal with our sales pipelines, also customer experiences processess

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use pipelines to track processes.

Pros

It is very easy to use, anyone could start using very quickly, you can customize your stages and create sevaral different pipelines and keep tracking of all your process. Statistics and reports are very good, keeping almost all important KPIs and performance numbers very clear.

Cons

It lacks some functions to become a complete CRM tool, the pricing is expensive for the gold plan that allows you to send mails and create really engaging campaigns for your customers and users. There is a big gap of pricing from the Silver Plan to Gold.

Review Source: Capterra