Pipedrive Software


Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals. Built using activity-based selling methodology, Pipedrive streamlines every action involved in converting a potential deal into a successful sale. As a cloud-based application, the solution can be accessed from anywhere 24x7 using any web browser or dedicated mobile apps.

Pipedrive provides sales personnel full visibility of different sales pipelines. A robust interface displays the progress stages for each deal with the complete details for next actionable items. The activity & goal feature allows users to track the pending activities in each pipeline. Pipedrive also offers custom sales reporting tools to monitor individual and team level targets, analyze sales data and generate visual reports.

Pipedrive's mailing system seamlessly integrates with multiple email service providers including Outlook, Gmail and Yahoo. Users can send and receive emails from multiple accounts using their Pipedrive account. The solution also integrates with various leading CRM tools to transfer contact details, communication history and other information across applications. Apart from these, the solution also integrates with Google Maps, MailChimp, Trello and Zapier.



1,846 Reviews of Pipedrive

Overall rating

4.57 / 5 stars

Filters:

Showing 1 - 20 of 1,846 reviews

January 2019

Carlos from MiEnvío

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

January 2019

Easy to setup, difficult to follow up

We keep using it, however we require additional tools to make all the process.

Pros

Its very easy to use, and the approach is similar to an ASANA tablet.

Cons

Its difficult to follow up on the next contacts that you will have with clients. Specially if you are the manager that wants to see how people is doing.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Functionality

3 of 5

January 2019

Good CRM, many useful integrations.

It is used for all leads and sales.

Pros

I like that it integrates with many other programs we use, ie. Mailchimp, Slack, etc.

Cons

It is not intuitive. It is important to properly tag all contacts when you first add them to be able to properly pull lists.

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Great for Organizing!

I have had a very positive experience with Pipedrive overall.

Pros

I use Pipedrive every day to organize my book of 70 clients. I like the ease of sorting activities by date, time, and a vast number of other fields that I have set.

Cons

I sued to be able to "batch" move activities to the next day and to delete activities I no longer need, but that has gone away recently. I'm not sure if it was a PD thing or if the admins at my employer changed access levels for us, though.

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

An Overall Great CRM

A big part of Sales is the customer experience. Pipedrive allows for us to stay on-top of the day to day in managing and cultivating our relationships, while also having the forecast to see our progress with overall sales. Being able to customize your pipeline and move deals where you want with ease might be the nicest part of Pipedrive (user friendly). Pipedrive is a software that you get excited about using.

Pros

- Very easy to use
- The interface is user friendly and visually pleasing to the eye
- The email integration is great. Allows for you to focus and stay in the same place at all times (eyes aren't bouncing from place to place).

Cons

- Being able to track and analyze specific data.
- Having an "undo" button if you were to do something wrong on filtering deals.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Good for tracking sales leads

Pros

It is quite easy to use and not complicated.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

January 2019

small business: get Pipedrive!

Pros

Pipedrive is almost an obligation for anyone who needs CRM in a small business, since its price is fully accessible. With Pipedrive you can manage your sales and equipment easily, since it is able to integrate with a lot of products

Cons

What is not good about Pipedrive is that there is no desktop version. At the same time, it would be good if more and better reports could be generated

January 2019

Amur B. from Aspena - Translation, Interpreting, Localization

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

great CRM solution

Overall I am very satisfied with Pipedrive, it is a great CRM tool, so far the best I have used over the years. For me it is a clear winner because it is simple yet very powerful. As a Director of Sales I use it every day and I can see how our Sales Managers work with leads etc, anywhere and anytime.

Pros

very easy to use
visual approach
customizable
easy imports/exports
accessible anywhere (good iPhone app, Android too sluggish)
good email connectivity



Cons

limited analytics for Gold members (I do not think this should require Platinum membership in general)
not possible to create activities in a bulk (unless imported)

January 2019

Kaye from The Freedom Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

January 2019

Gotta Love Pipedrive

We track our contacts on this and as there are several of us who need to see interaction with these contacts, Pipedrive makes this easy to do.

Pros

Ease of use and customization. When we want to add a new section it's easy to do. Adding and removing names very easy as well.

Cons

Nothing really. We have been able to do whatever we need on the platform without needing to call and IT guy in to help.

January 2019

Christy from Barchip, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Great product for worldwide business

Great when looking for client information that multiple people are dealing with. Privacy and shared options are available and a lot more to make notes, activities, calendar reminders, etc.

Pros

Versatility for collaborating with worldwide employees is great for our business.

Cons

Nothing. This is a great product to date. Our company has been using the program for over 2 years now.

January 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great Ally for Sales

Pros

Its interface is very simple and easy to use. It really helps me on my daily basis.

Cons

Email alerts, I don't like to recibe one each day.

January 2019

Lynea from Greencorner

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

January 2019

Fantastic

We have realized that Pipedrive was certainly the best fit for us instead of Sales Force and things like that.

Pros

The software is extremely easy to use and provides the best functionality for what we are using it for. Everyone understood how to use it within one sitting and it has made keeping track of all sales so much easier. Pipedrive also has fantastic pre-built in connectivity to our business's webpage by building the forms that automatically creates follow ups for our sales representatives, as well as connectivity to our company's G-Suite emails to allow everything for each individual sale be easily visible right then and there.

Cons

We would love it if Pipedrive would add a pre-built in connectivity to Facebook Ads lead forms. So far we have not been able to find a suitable connective third party for between Pipedrive and Facebook so we have still been doing everything manually collecting leads from our Facebook marketing.

January 2019

Glenn from Scanit Technologies, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Pipedrive - A CRM that Focuses on What's Important

Very positive experience thus far using Pipedrive. My background comes from deploying Salesforce.com globally with highly customized objects / workflows. With Pipedrive, it's out-of-the-box simple and to me, cuts directly to the core capabilities you need for your field teams to go sell. It's allowed us to stay focused on what matters - relationship tracking, deal tracking, and making sure we have identified the next actions to avoid funnel stall.

Pros

The pro's from my perspective using Pipedrive are:
1) Simplicity: It allows salespeople to focus on what's critical - managing accounts, deals and most importantly, driving next-actions to move deals through the pipeline to closure.
2) Customization: Just enough ability to customize field types, add needed fields to meet your business needs, but not too complicated where it creates over-complexity to the user base.
3) UX: Clean, simple user interface / experience. Many CRM's overcomplicate the UX. Pipedrive delivers a UX that is easily understood, intuitive, and easy to train.
4) Cross-Platform Performance: Solid mobile access with offline capability. This is critical to salespeople and business professionals on the move. The ability to capture notes and add tasks on my phone and tablet are critical - as well as do so on a plane and sync up later.
5) Reports & Export Capability: simple and easy export capability and reports functionality.

Cons

There are a few areas I would like to see improvement:
1) The ability to distribute meeting notes to Pipedrive and non-Pipedrive users.
2) Enhanced Search: Would like to see more robust search engine across the platform. Currently see some limitations in searching titles vs. body of meeting notes for example. As we generate more content, meeting notes, attachments, the need for enhanced search will be needed.

January 2019

Simon N. from ABAS-UPSA

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Best Sales Management Application

Pros

It is easy to use. All the features are very useful provided one knows how to use them. It also help you to have graphical representation of the performance of your sales or project within a click of a mouse.

Cons

The customer support is too slow in responding sometimes. Aside this, I have no major problem since I started using it.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Pipedrive & Rule Marketing Automation

We use Pipedrive in our sales processes. The biggest pay-off is the possibility to overview deals, activities and customers in order to maximise our sales efficiency. The quality in our dialogues is high when we have the entire client history of mails, phonecalls, meetings and deals. The iPhone app is great as well!

Pros

Pipedrive is so smooth and easy to work with. It works cross-functional in our organization, creates a great overview of activities as well as sales and most of all, we don´t miss anything.

Cons

So far I like it entirely. No obvious shortcomings.

January 2019

Ben from Food & Beverages

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great product

Pros

Ease of use on web
Have lots of premium functions if needed
Works great with slack using zapier

Cons

Price for premium features
Slightly less practical to use on mobile

January 2019

Brett from ActivePipe

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Pipedrive is fantastic!

Can't live without it. If I didn't have Pipedrive to help me, I'd be lost.

Pros

Ease of use in supporting my sales process. It allows me to integrate my email and calendar from Google, so I don't have to copy/paste the emails/appointments into a deal or organisation to keep notes. This saves a tremendous amount of time and makes it incredibly easy to see the context of a client or deal in one spot. The notes I do make are more active - I'm not recording what's happened, I'm focused on what needs to happen next, when, and what my client is expecting.

Tracking deals and setting activities is also very easy. This means I don't miss anything or forget tasks I've set to occur weeks into the future (or those "call me in 3 months"). Because of this I consistently get "you're follow up is amazing" comments from clients, which helps build credibility and trust.

Cons

There's nothing I don't like. I use what I need to and what makes me effective. There's a heap of functions that I don't use (yet - like setting sales targets) but that's not because of the software.

January 2019

Paul from Growmodo

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

January 2019

The only CRM system I sticked to

Pros

- Simplicity
- Forces me to set up new follow-ups
- Works well with Gmail

Cons

- It doesn't fully integrate with Mixmax so I keep writing my emails on Gmail

January 2019

Adrian from Colleago

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

4 of 5

January 2019

The right functionality and ease of use to get the job done

I have tried other systems and Pipedrive suits my business. It is not a true CRM (according to my definition). I fid most CRM's clunky. I use Pipedrive to track my leads, deals and contacts - quickly, efficiently and visually, so Pipedrive is perfect.

Pros

It is easy to use and has good functionality.

Cons

Very little at this stage. The features suit my requirements.

January 2019

Eric from Forbes Coaches Council

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Simple Effective Sales Funnel Management

Pipedrive has helped me to get focused on following up with prospective clients and helped our team to collaborate easily.

Pros

Pipedrive is super simple to use. Easy to update and I love the ability to customize the sales funnel by stages.

Cons

I honestly haven’t found anything yet. For my purposes, it’s perfect.

January 2019

Zoe from Global Cabling

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

January 2019

Great for sale tracking

It kept comms up but it wasn't completely necessary for our estimating process

Pros

Easy to track progress of jobs and the client probability feature is great

Cons

Had to shift away from it as we were having to track and update projects across multiple platforms