--- title: "Pipedrive Software Overview 2026 - Features & Pricing" description: "Review of Pipedrive Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/pipedrive-profile/" page_type: "product" language: "en" publication_date: "2026-10-12" --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / Pipedrive Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/pipedrive-profile/alternatives/) # Pipedrive Review From $19-$89/month Free trial 14 days 4 plans Updated October 12, 2026 Written by [Andrew Blair](https://www.softwareadvice.com/resources/author/andrew-blair/) Content Analyst Edited by [Parul Sharma](https://www.softwareadvice.com/resources/author/parul-sharma/) Editor Wondering if Pipedrive is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Pipedrive 4.5 [(3067)](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/) FrontRunner 2026 Pros: - Customer relationship management - Visual sales pipeline Cons: - Poor customer support - Expensive pricing Pricing Starting at $19.00 per user per month ### What is Pipedrive: Pipedrive is a cloud-powered customer relationship management (CRM) and sales enablement solution. It gives teams visual sales pipelines, drag-and-drop functionality, and automated emails and follow-ups for managing leads and deals. With Pipedrive, users can track deal progress using visualization tools that show how prospects are moving through the sales process. ### Why we like Pipedrive: Pipedrive allows users to track activity and sync with their calendars. It also provides helpful transcripts of chats and chat histories. Many users value Pipedrive because it’s a relatively intuitive solution, which makes it easy to learn and work with. Based on 3,044 reviews collected by Software Advice, it scores 4.5 out of 5 stars for ease of use. ### Who should use Pipedrive: Pipedrive is a good option for sales teams that struggle with keeping track of where leads are in the sales funnel. It also helps teams with complicated sales processes organize core tasks into a single app. Given its user-friendly interface, Pipedrive can work well for users who need to better organize their sales processes but don’t have much experience with CRMs. It also suits organizations of different sizes, with a total of 69% of reviewers having between two and 200 employees. Do you work for Pipedrive? [Manage this product listing](https://www.g2.com/products/pipedrive/claim_requests/new?auto=true) Wondering if Pipedrive is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## Pipedrive User Interface ## Popular Pipedrive Alternatives Main Product Pipedrive 4.5 [(3064)](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.39Value for money - 4.36Customer support - 4.30Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4493)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(19024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(7010)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(630)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.78Value for money - 4.80Customer support - 4.68Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) 4.7 [(745)](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.72Value for money - 4.49Customer support - 4.49Functionality Pricing Starting at $7.00 per year Get Price ## Pipedrive Overview Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and powerful AI features. Pipedrive’s interface empowers salespeople to streamline workflows and unite their tasks in one workspace. Its AI-powered tools offer personalized sales tips which assists users with winning and renewing deals. ## Pipedrive Pricing and Plans Pipedrive has four plans. Lite is $19.00/user/mo billed monthly. Growth is $34.00/user/mo billed monthly. Premium is $64.00/user/mo billed monthly. Ultimate is $89.00/user/mo billed monthly. 14-day free trial Lite $19.00 per user, per month This plan is available at $14/seat/month billed annually or $24/seat/month billed monthly.… Lite plan includes: - Lead, calendar and pipeline management - Sales Assistant and AI-generated reports - Real-time sales feed - 500+ integrations - Personalized onboarding Growth $34.00 per user, per month This plan is available at $39/seat/month billed annually or $49/seat/month billed monthly.… Growth plan includes: - Automations and nurturing sequences - Lite plan + - Full email sync with tracking - Subscriptions and forecast reports - Meeting scheduler and contacts timeline - Live chat support Premium $64.00 per user, per month This plan is available at $49/seat/month billed annually or $79/seat/month billed monthly.… Premium plan includes: - Growth plan + - Lead generation and routing - Custom scoring and company data enrichment - AI-powered multi-email tools - Contracts and e-signatures - Enhanced customization for teams, reports and data fields Ultimate $89.00 per user, per month This plan is available at $79/seat/month billed annually or $99/seat/month billed monthly.… Ultimate plan includes: - Premium plan + - Fortified account security with rules and alerts - Phone and email data enrichment - Maximized usage limits - Sandbox testing account Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of Pipedrive's Pricing Plans We've conducted a thorough examination of Pipedrive's pricing plans to help you determine which option best aligns with your sales team's needs and budget constraints. We'll walk you through each plan's key features, benefits, and limitations to empower you to make an informed decision. Pipedrive offers five distinct pricing tiers: Essential, Advanced, Professional, Power, and Enterprise. Each plan is designed to cater to different business... sizes and sales requirements, with several add-ons available to enhance functionality based on specific needs. \*\*Essential plan\*\* The Essential plan is Pipedrive's entry-level offering, priced at $14 per seat per month when billed annually or $24 per seat per month when billed monthly. This plan provides fundamental CRM capabilities for small teams or businesses just beginning to formalize their sales processes. Key features include lead calendar and pipeline management, seamless data import capabilities, access to over 400 integrations, and AI-powered report generation. \*\*Pros:\*\* - \*\*Intuitive pipeline visualization:\*\* The visual sales pipeline makes it easy to track deals and prioritize activities even for CRM beginners. - \*\*Extensive integration ecosystem:\*\* With 400+ integrations available, you can connect Pipedrive to your existing tech stack without disruption. - \*\*AI-powered reporting:\*\* Get valuable insights into your sales activities, deals, and contacts without complex manual analysis. \*\*Cons:\*\* - \*\*Limited email functionality:\*\* Lacks advanced email features like templates and tracking that are essential for efficient sales communication. - \*\*Basic automation capabilities:\*\* Minimal automation options restrict your ability to streamline repetitive sales tasks. - \*\*Limited customization:\*\* Fewer options for tailoring the CRM to your specific sales process and reporting needs. \*\*Advanced plan\*\* The Advanced plan, priced at $39 per seat per month billed annually or $49 per seat per month billed monthly, is designed for growing sales teams that need more sophisticated communication tools and time-saving automations. This plan includes all Essential features plus full email sync with templates, open and click tracking, group emailing capabilities, an automations builder with email sequences, and meeting scheduling tools. \*\*Pros:\*\* - \*\*Comprehensive email toolkit:\*\* Full email sync, templates, and tracking capabilities significantly enhance sales communication efficiency. - \*\*Time-saving automations:\*\* The automation builder allows teams to create workflows that reduce manual tasks and standardize processes. - \*\*Enhanced scheduling features:\*\* Meeting, email, and video call scheduling tools streamline the appointment-setting process. \*\*Cons:\*\* - \*\*No contract management:\*\* Lacks proposal and contract management features that are increasingly important for closing deals efficiently. - \*\*Limited forecasting capabilities:\*\* Doesn't include the advanced revenue forecasting tools needed for strategic planning. - \*\*Basic team management:\*\* Missing more sophisticated team management and lead routing features needed by larger sales organizations. \*\*Professional plan\*\* At $49 per seat per month billed annually or $69 per seat per month billed monthly, the Professional Plan caters to established sales teams requiring advanced tools for deal management and team coordination. This plan includes all Advanced plan’s features plus an AI-powered Sales Assistant, contract and proposal management with e-signatures, streamlined lead routing, team management tools, revenue forecasts, custom field reporting, and enhanced data quality settings. \*\*Pros:\*\* - \*\*AI-powered assistance:\*\* The Sales Assistant provides intelligent recommendations to help reps prioritize actions and close deals faster. - \*\*End-to-end deal management:\*\* Contract and proposal tools with e-signatures create a seamless path from opportunity to closed deal. - \*\*Advanced reporting and forecasting:\*\* Revenue forecasts and custom field reporting provide deeper insights for strategic decision-making. \*\*Cons:\*\* - \*\*Limited project management:\*\* Lacks robust project planning and tracking capabilities needed for complex sales processes. - \*\*Basic permission controls:\*\* Doesn't offer the granular permission settings that larger organizations typically require. - \*\*Standard support options:\*\* Doesn't include the premium support options available in higher-tier plans. \*\*Power plan\*\* The Power plan, priced at $64 per seat per month billed annually or $79 per seat per month billed monthly, is designed for larger sales organizations that need enhanced project management capabilities and superior support. This plan includes all features of the Professional plan plus project planning, tracking, and delivery tools. It also offers increased control over account permissions and visibilities, and premium support options including 24/7 live chat and phone support. \*\*Pros:\*\* - \*\*Comprehensive project management:\*\* Built-in tools for planning, tracking, and delivering projects enhance post-sale implementation. - \*\*Granular permission controls:\*\* Advanced account permissions and visibility settings provide the security larger organizations need. - \*\*Premium support access:\*\* 24/7 live chat and phone support ensure issues are resolved quickly to minimize disruption. \*\*Cons:\*\* - \*\*Limited security customization:\*\* Lacks some of the enhanced security preferences available in the Enterprise plan. - \*\*Reporting constraints:\*\* Doesn't offer unlimited reports and customizations that data-driven organizations might require. - \*\*Automation limitations:\*\* Caps on automation and email syncs may restrict highly active sales organizations. \*\*Enterprise plan\*\* The Enterprise plan, Pipedrive's premium offering at $99 per seat per month billed annually or $129 per seat per month billed monthly, is tailored for large organizations with complex requirements and security needs. This plan includes all features of the Power plan plus enhanced security preferences, unlimited reports and customizations, and maximum allowances for automations and email syncs per seat. \*\*Pros:\*\* - \*\*Enterprise-grade security:\*\* Enhanced security preferences ensure sensitive sales data remains protected according to corporate standards. - \*\*Unlimited analytical capabilities:\*\* No restrictions on reports and customizations enable comprehensive sales performance analysis. - \*\*Maximum automation potential:\*\* Highest allowances for automations and email syncs optimize efficiency for large sales teams. \*\*Cons:\*\* - \*\*Significant investment:\*\* The highest price point may be difficult to justify for organizations with tight budgetary constraints. - \*\*Potential feature overwhelm:\*\* The extensive feature set may create complexity for teams that don't need all capabilities. - \*\*Training requirements:\*\* Maximizing value from the comprehensive toolset requires significant user training and adoption efforts. \*\*Add-on options\*\* Pipedrive offers several add-ons to enhance functionality across all plans: \*\*LeadBooster Add-On\*\* ($32.50 per company per month billed annually or $39 billed monthly) provides lead generation tools including chatbot, live chat, prospector, web forms, and scheduler. \*\*Web Visitors Add-On\*\* ($41 per company per month billed annually or $49 billed monthly) helps identify organizations browsing your website and provides engagement insights. Campaigns Add-On ($13.33 per company per month billed annually or $16 billed monthly) enables customizable email campaigns with professional templates and real-time reporting. \*\*Smart Docs Add-On\*\* ($32.50 per company per month, billed annually or $39 billed monthly if added to Essential or Advanced plans; included free with Professional or higher plans) offers trackable quotes, proposals, contracts, and e-signatures. \*\*Projects Add-On\*\* ($6.70 per user per month billed annually or $8 billed monthly) provides project templates, Kanban boards, project automation, and task management tools. \*\*Conclusion\*\* After analyzing Pipedrive's pricing structure, it's clear that the company offers a scalable solution designed to accommodate sales teams at various stages of growth and sophistication. \*\*For startups and small businesses:\*\* The Essential plan at $14 per seat per month (billed annually) provides a cost-effective entry point with fundamental CRM capabilities. This plan is ideal for teams just beginning to formalize their sales processes who need basic pipeline management without complex features. As sales activities increase, the Advanced plan at $39 per seat per month (billed annually) offers significant value through its enhanced email capabilities and automation tools. \*\*For midsized businesses:\*\* The Professional plan at $49 per seat per month (billed annually) represents the sweet spot for many growing sales organizations. Its combination of AI assistance, contract management, and revenue forecasting provides the tools needed to scale efficiently without overwhelming complexity. The included Smart Docs add-on ($32.50 per month) adds significant value for teams focused on streamlining their proposal and contract processes. \*\*For large organizations:\*\* The Power plan at $64 per seat per month (billed annually) or Enterprise plan at $99 per seat per month (billed annually) delivers the advanced security, permissions, and support that enterprise-level sales operations require. These plans are particularly valuable for organizations with complex sales processes, multiple teams, and stringent security requirements. When selecting a Pipedrive plan, carefully consider your current sales process complexity, team size, and growth trajectory. The modular approach with add-ons allows for customization based on specific needs, though costs can accumulate quickly when multiple add-ons are required. Annual billing offers significant savings (approximately 15-20%) compared to monthly billing across all plans, making it the preferred option for organizations committed to long-term CRM implementation. All plans include a 14-day free trial without requiring a credit card, allowing risk-free evaluation before committing to a subscription. ### How does Pipedrive pricing compare to alternatives? Pipedrive's starting price is $19.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Pipedrive4.5[(3,067)](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/) | $19.00 /user/mo | Available | Not available | 4.4 | | [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/)4.5[(4,493)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) | $20.00 /user/mo | Not available | Available | 4.3 | | [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) | $25.00 /user/mo | Available | Not available | 4.0 | | [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/)4.3[(7,010)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) | $14.00 /user/mo | Available | Available | 4.3 | | [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/)4.8[(630)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) | $250.00 /mo | Available | Available | 4.8 | Pipedrive4.5[(3,067)](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/) * * * Starting price $19.00 /user/mo Free trial Available Free version Not available Value For Money 4.4 - [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/)4.5[(4,493)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) * * * Starting price $20.00 /user/mo Free trial Not available Free version Available Value For Money 4.3 - [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.0 - [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/)4.3[(7,010)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) * * * Starting price $14.00 /user/mo Free trial Available Free version Available Value For Money 4.3 - [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/)4.8[(630)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) * * * Starting price $250.00 /mo Free trial Available Free version Available Value For Money 4.8 ## Pipedrive Features Drawn from insights across 3067 verified reviews, we've outlined Pipedrive's best and worst rated features and how they stack up against the average rating. Pipedrive's score Category average Pipedrive's Best Rated Features Activity Tracking 4.71 4.50 category average Calendar Sync 4.68 3.87 category average For Sales Teams/Organizations 4.67 4.31 category average Pipedrive's Worst Rated Features Quotes/Estimates 3.10 3.92 category average Lead Generation 3.56 3.82 category average Marketing Automation 3.60 3.99 category average - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of Pipedrive Access Controls/Permissions Accounting Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning Alerts/Notifications API Appointment Management Appointment Scheduling Autoresponders Batch Processing Business Card/Badge Scanning Calendar/Reminder System Calendar Sync Call Recording Campaign Management Churn Management Click Tracking Collaboration Tools Communication Management Configurable Workflow Contact Database Contact Management Content Delivery Content Management Contract/License Management CRM Customer Database Customer Engagement Customer History Customer Segmentation Customer Support Customizable Branding Customizable Fields Customizable Reports Customizable Templates Customization Dashboard Dashboard Creation Data Import/Export Data Security Data Synchronization Data Visualization Deal Management Document Management Document Storage Drag & Drop Drip Campaigns Email Campaign Management Email Marketing Email Templates Email Tracking Feedback Management Field Sales Management File Management Forecasting For Healthcare For Mac Devices For Sales Teams/Organizations For Small Businesses For Startups Generative AI Goal Management Goal Setting/Tracking Graphical Data Presentation Inbox Management Interaction Tracking Internal Chat Integration Landing Pages/Web Forms Lead Capture Lead Distribution Lead Engagement Lead Generation Lead Management Lead Notifications Lead Nurturing Lead Qualification Lead Scoring Lead Segmentation List Management Live Chat Marketing Automation Medical History Records Meeting Management Mobile Access Mobile App Modeling & Simulation Monitoring Multi-Channel Communication Multi-Currency Multi-Language Opportunity Management Patient Communications Patient Management Performance Management Performance Metrics Personalization Physician Management Pipeline Management Pipeline Reports Predictive Analytics Product Catalog Prospecting Tools Real-Time Notifications Referral Tracking Reminders Reporting & Statistics Role-Based Permissions Sales Activity Management Sales Forecasting Sales Reports Sales Trend Analysis Scheduling Search/Filter Self Service Portal Shared Contacts Single Sign On Statistical Analysis Subscriber Management Survey/Poll Management Tagging Task Scheduling Template Management Templates Third-Party Integration Third-Party Integrations Transfers/Routing Visual Analytics Web-based Deployment Web Forms ## Pipedrive Integrations Based on 3067 verified reviews, we've identified products most frequently integrated withPipedrive. [Zapier](https://www.softwareadvice.com/cloud-management/zapier-profile/) Integration rated 4.7 from 37 reviews Fabiano Closs Sales Strategy and Operations Used for 1-2 years Reviewed September 2022 "“We need to pull data from Pipedrive CRM to automate a handmade workflow. Zapier handle it.”" Microsoft Outlook Integration rated 4.8 from 13 reviews QuickBooks Online Integration rated 4.4 from 12 reviews Aircall Integration rated 4.1 from 10 reviews Calendly Integration rated 4.7 from 10 reviews Google Calendar Integration rated 4.8 from 10 reviews lemlist Integration rated 4.5 from 9 reviews See all 119 integrations ## Pipedrive Key Sentiments We analyzed 3067 verified reviews for Pipedrive to find out what actual users really think. Most Positive Sentiments Sales pipeline 66% Positive 29% Neutral 4% Negative Reviewers find Pipedrive's user-friendly interface and customizable pipeline management features highly beneficial. They value the ability to tailor pipelines to fit unique workflows and appreciate the platform's visual pipeline management tools. Users also highlight the drag-and-drop functionality and seamless pipeline visualization, which enhance the efficiency of tracking and sales process management. Lead tracking 62% Positive 30% Neutral 8% Negative Reviewers appreciate Pipedrive's comprehensive lead tracking and management capabilities, which help them stay organized and efficient. They find the software's ability to integrate data from various sources and automate follow-ups particularly useful. Users also value the detailed insights and easy-to-use interface that enhance their lead generation and tracking processes. Sales management 62% Positive 30% Neutral 8% Negative Users appreciate how Pipedrive simplifies sales management with its task automation and sales tracking features. They find the software's customer relationship management tools helpful in knowing their customers' details, behaviors, and wants. The improved customer interactions help businesses optimize their sales strategies and marketing efforts. The tool’s real-time reporting and user-friendly interface can help businesses stay organized and focused on their sales goals. Least Positive Sentiments Contact management 35% Positive 44% Neutral 21% Negative Reviewers appreciate Pipedrive's contact management tools, which allow for easy import/export of contact information and customization of the customer journey. They find the collaboration features and the ability to manage multiple contacts within deals beneficial. However, users report issues with contact duplication, limitations in contact customization, and difficulties in managing communication with contacts. Email tracking 42% Positive 35% Neutral 23% Negative Users find Pipedrive's email tracking and sync features useful for maintaining communication with clients and deals. They appreciate the ability to schedule follow-up activities and automatically attach emails to specific deals. However, some users experience issues with email syncing, integration problems, and limitations in email functionality, which can hinder their workflow. Data management 47% Positive 30% Neutral 23% Negative Users find Pipedrive's data import/export features and data management tools helpful for organizing and analyzing information. They appreciate the ability to customize fields, manage large data volumes, and seamlessly integrate data from other CRMs. However, some users encounter difficulties with data reporting, import errors, and limitations in data export options, which can be frustrating. ## Pipedrive User Reviews ## Pipedrive customer ratings - Overall rating: 4.5/5 - Total reviews: 3,067 ### Rating distribution - 5 stars: 1,970 reviews (64%) - 4 stars: 893 reviews (29%) - 3 stars: 139 reviews (5%) - 2 stars: 36 reviews (1%) - 1 star: 29 reviews (1%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.4/5 - Customer support: 4.4/5 - Functionality: 4.3/5 --- ### Simplicité et qualité de service au rendez-vous - Overall rating: 5/5 - Reviewer: Julien L. - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Il est plus simple que Hubspot et moins cher vu le nombre d'app et client que j'ai #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 #### Pros Simplicité et qualité des services offets #### Cons Il manque de vidéo explicative en français #### Vendor response Bonjour, Merci pour votre retour. Nous sommes ravis que vous appréciez la simplicité et la qualité des services de Pipedrive, et que vous le trouviez plus simple et moins cher que HubSpot compte tenu du nombre d’applications et de clients que vous gérez. Nous prenons également note du manque de vidéos explicatives en français, et nous transmettrons vos commentaires aux équipes concernées. Cordialement, L’équipe Pipedrive Replied November 2026 --- ### Lightweight, Streamlined Platform with Stellar Onboarding Support - Overall rating: 5/5 - Reviewer: Kevin O. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is giving greater visibility across the team, allowing us to track opportunities more effectively, retain momentum on commercial opportunities, and have visibility towards KPIs. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros I like how lightweight and streamlined the platform is. With some work, we are able to tailor the platform to suit our existing processes, and the onboarding support provided by Diogo Pedroso has been nothing short of stellar. #### Cons It's not a dislike, it is however an observation. Pipedrive has proven capable of being tailored to suit our processes, however the learning curve is a little steeper than I initially expected. However, the learning has been made easy thanks to the support provided by Diogo Pedroso during the onboarding process. #### Vendor response Hi, Thank you for the detailed feedback. We’re glad Pipedrive is lightweight and streamlined, can be tailored to your processes, and gives your team greater visibility of opportunities and KPIs, and we’re pleased Diogo Pedroso’s onboarding support was stellar and we’ll make sure he sees your kind words. We’re also noting your observation that the learning curve is a little steeper than you expected, and we’ll share your comments with the relevant teams. Best regards, Pipedrive Team Replied November 2026 --- ### Once a good CRM, now turning into a ad-riddled mess - Overall rating: 2/5 - Reviewer: Konrad H. - Industry: Telecommunications - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered What started as a good tool feels increasingly extractive. Constant ad-popups are insane for a paid B2B app and a general feeling of desperation is starting to creep in. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Generally a competent CRM tool with a nice interface and well thought out workflows. Integration into e-mail is also fine. #### Cons Since mid-2026 I receive multiple fully-blocking ad popups per day. In a paid B2B app this is insane and reeks of desperation. There's also hard push for upselling into questionable, unstable and expensive AI features, with a perspective on more paid add-ons coming in the future. What was once a good overall CRM solution is turinging into the worst of extractive SaaS in front of our eyes. #### Vendor response Hi Konrad, Thank you for sharing your honest feedback. We’re glad to hear that you value Pipedrive’s interface, workflows, and email integration. We’re sorry that the pop-ups and messaging around AI features and add-ons have negatively affected your experience. We understand that a paid business tool should help you work efficiently without unnecessary interruptions, and that pricing and product changes should feel transparent and valuable. We take your concerns seriously and will share your feedback with the relevant teams as we continue working to improve the Pipedrive experience. Best regards, Pipedrive Team Replied October 2026 --- ### Track Deals Contac Customers Manage Sales with Piprdrive" - Overall rating: 4/5 - Reviewer: Masood A. - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: 1-3 years · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pipedrive offers lot of solid feature for tracking sales deals such as new lead, product proposal, customer details and interaction history. We can schedule calls, follow ups and meetings with reminders which helps sales team to keep track of sales prospectus and toward deal. We can view sales progress with reports on dashboard its best. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive clearly organize sales work this visual pipeline makes easy for customizable workflow and help to reduce repetitive follow up. Email management worked as convenient conversation for dealing with customer contacts and for keeping context in single workspace. UI is easy, the reporting and the integration provide full flexibility as per our needs. Product updates, customer support can vary and worth checking about the available features. #### Cons Only one thing I don't like which is product price which climbs high as we add teams and when we go for advanced customization with certain integrations. #### Vendor response Hi Masood, Thank you for sharing your feedback! We’re glad to hear that Pipedrive’s visual pipeline, customizable workflows, email management, and reporting are helping your team stay organized, reduce repetitive tasks, and keep track of sales opportunities. It’s great to know that the platform is supporting your sales process and keeping important customer information in one place. We also appreciate your feedback about pricing as teams grow and require more advanced customization and integrations. We understand the importance of finding a solution that delivers value as business needs evolve, and we’ll share your comments with the relevant teams. Best regards, Pipedrive Team Replied October 2026 --- ### Pipedrive helps to move the sales pipe along and the email tracking is very handy - Overall rating: 5/5 - Reviewer: Ihor B. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Before using pipedrive I had Post-It Notes and Spreadsheets scattered all over my office and it was complete chaos. It allows automatic logging of communications so I don't have to waste an entire hour each evening retyping the details of conversations that occurred during phone calls. Overall, it greatly simplifies the overall sales process and provides organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I am just sitting at my desk looking at the cars go by, trying to get awake with my morning coffee. Pipedrive is great as far as being able to keep tabs on all of your sales contacts and leads and you don't need a Master's Degree in Software Engineering to learn how to use it. I like that it syncs directly into my Gmail account, and the emails will automatically enter into Pipedrive. Glad it didn't crash on me when I uploaded all of these new lead today. #### Cons If you try to create some of the more complex reports you run into a dead end rather quickly. While the basic functions of Pipedrive are great, creating a customized dashboard is much more of a pain-in-the-neck than it should be. I would love for them to include more built-in integration options as opposed to having to send me off to Zapier (a service that connects different applications). My monitor has a huge smear mark on it, and I'm constantly thinking it's a comma. If you are part of a large-scale corporate environment, you may miss out on some of the heavy customization options. #### Vendor response Hi Ilhor, Thank you for sharing your feedback. We’re glad to hear that Pipedrive is helping you keep track of your sales contacts and leads without adding unnecessary complexity. It’s also great to know that Gmail syncing and automatic communication logging are saving you time and helping bring some order to what used to be a world of Post-it Notes and spreadsheets. We also appreciate your feedback about advanced reporting, customized dashboards, integrations, and customization options for larger organizations. We understand how important flexibility is as sales processes become more complex, and we’ll share your comments with the relevant team. Best regards, Pipedrive Team Replied September 2026 --- ### Clearness, ease of use, enormous increase in efficiency. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Linking and tracking customer contact via phone, email and website - all of this can be mapped in Pipedrive. It enables comprehensive marketing automation through workflows and thus evergreen funnels that continuously generate revenue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive allows us to automate and streamline our entire sales and communication process. We can use the API to connect our own platform with our sales team. Its numerous integrations allow for easy connection to many other apps. The intuitive user interface enhances the user experience and acceptance of this tool. Event based marketing is also possible through the use of the corresponding browser plugin. #### Cons Many interfaces are very open and offer possibilities for connecting to other systems. However, a few require the use of paid third-party providers to use the interface easily and without development effort. #### Vendor response Hi Timothy, Thank you for sharing such detailed feedback! We’re glad to hear that Pipedrive is helping you automate and streamline your sales and communication processes. It’s great to know that the API, integrations, intuitive interface, and event-based marketing capabilities are helping your team connect systems and create more efficient workflows. We also appreciate your feedback about some integrations requiring paid third-party providers. We understand that having simple, direct connections between tools can reduce both development effort and additional costs, and we’ll share your comments with the relevant team. Best regards, Pipedrive Team Replied September 2026 --- ### Excelente ferramenta para gestão de vendas e clientes - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Banking - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Minha experiência com o Pipedrive foi muito positiva. A ferramenta facilita a organização das oportunidades comerciais, melhora o acompanhamento dos clientes e permite ter uma visão clara de cada etapa do processo de vendas. É uma solução bastante útil para equipes que precisam de mais organização e controle comercial. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros O Pipedrive é fácil de usar e oferece uma ótima visualização do funil de vendas. A organização dos contatos, oportunidades e atividades facilita bastante o acompanhamento dos clientes e ajuda a equipe a manter as negociações em andamento. Os recursos de automação também contribuem para ganhar produtividade. #### Cons Alguns recursos mais avançados podem exigir um pouco mais de aprendizado. Dependendo da necessidade da empresa, também pode ser necessário contratar um plano mais completo para ter acesso a determinadas funcionalidades. --- ### Es un crm de nivel medio - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered En general Pipedrive solo es bueno para una empresa que busque un crm que se sitúe a medio camino entre una hoja de Excel para gestionar los clientes potenciales, y algo en el extremo superior. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Este CRM es ideal para asignar tareas y realizar un seguimiento detallado de la actividad. Las integraciones con otros programas, como HubSpot y Zapier que son sencillas. #### Cons Sin duda ay una curva de aprendizaje considerable para saber usar Pipedrive. No tiene ni de lejos tantas funciones como otros CRM como Salesforce. #### Vendor response Hi Maria, Thank you for sharing your feedback! We’re glad to hear that Pipedrive is helping you assign tasks and track activities in detail, and that you’ve found integrations with tools like HubSpot and Zapier straightforward. We also appreciate your feedback about the learning curve and the range of features compared with other CRMs. We understand that finding the right balance of simplicity and functionality is important for different teams, and we’ll share your comments with the relevant team. Best regards, Pipedrive Team Replied September 2026 --- ### pipedriveden - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: less than 1 year · weekly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very positive for smaller businesses, it is a focused action driven CRM that trades complex enterprises features for exceptional day-to-day usability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros the ease of use of Pipedrive and one of the most intuitive CRMs makes you comfortable in just a matter of days. #### Cons Expensive add-on pricing and tier repositioning. Many crucial tools require paid add-ons. smaller teams pay for higher tiers. #### Vendor response Hi, Thank you for sharing your feedback! We’re glad to hear that you find Pipedrive intuitive and easy to use, and that you were able to feel comfortable with the platform within just a few days. It’s great to know that Pipedrive’s action-driven approach is helping smaller businesses stay focused on their day-to-day sales activities. We also appreciate your feedback about add-on pricing and plan tiers. We understand how important it is for smaller teams to have access to the tools they need at a price that fits their budget, and we’ll share your comments with the relevant team. Best regards, Pipedrive Team Replied September 2026 --- ### An intuitive, high-impact CRM that keeps our sales team focused and efficient - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 1001-5000 employees - Product usage: 1-3 years · weekly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Pipedrive has been a game-changer for our sales process. It strikes an excellent balance between being feature-rich enough to manage complex workflows and simple enough to adopt quickly across the team. It has significantly reduced manual data entry and helped us maintain a much higher level of deal visibility. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive’s standout feature is its visual Kanban board, which makes tracking deals across different stages incredibly clear through an intuitive drag-and-drop interface. The platform excels at activity-focused selling, ensuring reps stay on track with automated prompts for the next step in every deal. Additionally, the smart workflow automation is a major time-saver, handling follow-up emails and task creation automatically. The seamless email integration with Outlook and Gmail keeps all communication centralized, while the high level of customization allows for pipeline adjustments without any technical expertise. #### Cons While the interface is clean and user-friendly, the reporting features can feel somewhat limited for highly complex enterprise-level analytics. Additionally, some users may find that the depth of the automated workflows requires a learning curve to set up perfectly for intricate sales processes. #### Vendor response Hi Marquita, Thank you for your detailed feedback! We're delighted to hear that Pipedrive's visual pipeline, workflow automation, email integration, and customization have made such a positive impact on your sales process. It's especially rewarding to know the platform has improved deal visibility, reduced manual work, and been easy for your team to adopt. We also appreciate your feedback on reporting and the learning curve for more advanced automations. Insights like yours help us continue improving the platform to better support businesses of all sizes and sales processes. Thank you for choosing Pipedrive and for sharing your experience! Best regards, Pipedrive Team Replied August 2026 --- Showing 1 - 10 of 3067 Reviews [See All Reviews](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/) ## Pipedrive FAQs - How much does Pipedrive cost? Pipedrive has an Essential plan that costs $14 per seat per month (billed annually). The Advanced plan, at $24 (billed annually), adds email sync and automation. The Professional plan is priced at $49 (billed annually). The Power plan costs $59 (billed annually). And, finally, the Enterprise plan costs $79 (billed annually). Pipedrive also offers a 14-day free trial for each of its plans. - What is Pipedrive best for? Pipedrive is best for visualizing sales pipelines and managing them throughout the customer lifecycle. Its visualization tools make it easier to see where deals are getting bogged down if sales are underperforming. Many also use Pipedrive to identify actions that result in stronger overall sales. - Does Pipedrive do invoicing? No, Pipedrive doesn’t have a feature specifically designed for invoicing. However, it can integrate with invoicing software and accounting solutions that have built-in invoicing tools. Since Pipedrive keeps track of so many customer details, these integrations can enable more detailed, informative invoices. - Does Pipedrive integrate with Excel? Yes, Pipedrive integrates with Microsoft Excel. You can export data from Pipedrive to Excel and then analyze and manipulate it within Excel’s spreadsheets. This feature can streamline important processes, such as identifying the cost of individual sales and which salespeople have the most efficient selling practices. ## Pipedrive Popular Comparisons [HubSpot CRM vs Pipedrive](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/321306-pipedrive/)[Salesforce Sales Cloud vs Pipedrive](https://www.softwareadvice.com/compare/2764-Salesforce/vs/321306-pipedrive/)[Zoho CRM vs Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/vs/zoho-crm/)[Kylas Sales CRM vs Pipedrive](https://www.softwareadvice.com/marketing/kylas-profile/vs/pipedrive/)[Bigin by Zoho CRM vs Pipedrive](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/vs/pipedrive/)[eWay-CRM vs Pipedrive](https://www.softwareadvice.com/crm/eway-profile/vs/pipedrive/)[Dynamics 365 vs Pipedrive](https://www.softwareadvice.com/compare/106335-Dynamics-365/vs/321306-pipedrive/)[Brevo vs Pipedrive](https://www.softwareadvice.com/scheduling/brevo-profile/vs/pipedrive/)[EngageBay CRM vs Pipedrive](https://www.softwareadvice.com/crm/engagebay-profile/vs/pipedrive/)[ActiveCampaign vs Pipedrive](https://www.softwareadvice.com/crm/activecampaign-profile/vs/pipedrive/)[Act! vs Pipedrive](https://www.softwareadvice.com/crm/act-crm-profile/vs/pipedrive/)[monday CRM vs Pipedrive](https://www.softwareadvice.com/marketing/monday-crm-profile/vs/pipedrive/)[Odoo vs Pipedrive](https://www.softwareadvice.com/crm/odoo-profile/vs/pipedrive/)[Bitrix24 vs Pipedrive](https://www.softwareadvice.com/nonprofit/bitrix24-profile/vs/pipedrive/)[Claritysoft CRM vs Pipedrive](https://www.softwareadvice.com/crm/claritysoft-profile/vs/pipedrive/)[Kommo vs Pipedrive](https://www.softwareadvice.com/compare/3142-Kommo/vs/321306-pipedrive/)[HubSpot Sales Hub vs Pipedrive](https://www.softwareadvice.com/crm/hubspot-sales-profile/vs/pipedrive/)[NetSuite vs Pipedrive](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/vs/pipedrive/) [Compare All Alternatives](https://www.softwareadvice.com/crm/pipedrive-profile/alternatives/) Stuck Between Options? Our experts can help you compare Pipedrive with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice