--- title: "Pipedrive Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pipedrive. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pipedrive is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/pipedrive-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) / Pipedrive Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/pipedrive-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/pipedrive-profile/alternatives/) # Pipedrive User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 3,064 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 1,964 reviews (64%) - 4 stars: 896 reviews (29%) - 3 stars: 139 reviews (5%) - 2 stars: 36 reviews (1%) - 1 star: 29 reviews (1%) ### Most mentioned pros - Pipedrive helps us stay organized and consistent with our sales process by centralizing all deals, contracts, and activities in a single system. - As a result, we've been able to manage leads more efficiently and keep deals moving forward without relying on spreadsheets or manual tracking. - really like that it offers an easy interface with customizable pipelines, fast onboarding, good reporting tools, mobile accessibility, and seamless integration with email and calendar. ### Most mentioned cons - One downside is that reporting and customization can feel somewhat limited, especially if you're looking for more advanced analytics or complex workflows. - Ironically, they sell prospecting tools built to surface total strangers, but won't let me email people I've done business with for years. - What is concerning is that if this situation was caused by a system bug or internal mistake, it apparently went unnoticed for months until we encountered an email issue and contacted support. ## Pipedrive customer reviews Showing reviews 1-25 of 3,064 (page 1). ### Track Deals Contac Customers Manage Sales with Piprdrive" - Overall rating: 4/5 - Reviewer: Masood A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pipedrive offers lot of solid feature for tracking sales deals such as new lead, product proposal, customer details and interaction history. We can schedule calls, follow ups and meetings with reminders which helps sales team to keep track of sales prospectus and toward deal. We can view sales progress with reports on dashboard its best. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive clearly organize sales work this visual pipeline makes easy for customizable workflow and help to reduce repetitive follow up. Email management worked as convenient conversation for dealing with customer contacts and for keeping context in single workspace. UI is easy, the reporting and the integration provide full flexibility as per our needs. Product updates, customer support can vary and worth checking about the available features. #### Cons Only one thing I don't like which is product price which climbs high as we add teams and when we go for advanced customization with certain integrations. #### Vendor response Hi Masood, Thank you for sharing your feedback! We’re glad to hear that Pipedrive’s visual pipeline, customizable workflows, email management, and reporting are helping your team stay organized, reduce repetitive tasks, and keep track of sales opportunities. It’s great to know that the platform is supporting your sales process and keeping important customer information in one place. We also appreciate your feedback about pricing as teams grow and require more advanced customization and integrations. We understand the importance of finding a solution that delivers value as business needs evolve, and we’ll share your comments with the relevant teams. Best regards, Pipedrive Team Replied October 2026 --- ### Great platform agnostic CRM for small business - Overall rating: 4/5 - Reviewer: Jim P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to scale - have used for multiple clients. Ideal for users who work between multiple platforms ie. google and microsoft. Would recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great for comprehensive features without an enterprise level pricetag. Ideal for solo or smbs with many integrations. Perfect for mid to late(r) funnel client management. #### Cons Early funnel contact management. Other tools integrate well with the platform though to make the workflow seamless. #### Reasons for choosing Pipedrive Price and features were on point for what I needed. #### Reasons for switching to Pipedrive Copper was more aligned with gmail at the time. #### Vendor response Hi Jim, Thanks for your feedback! We’re glad to hear Pipedrive is a great fit in terms of features and value, especially for SMBs and scaling across multiple clients. It’s great that integrations and flexibility across platforms like Google and Microsoft are supporting your workflow. We also appreciate your insights on funnel management, this kind of feedback is very helpful as we continue to improve. Best regards, Pipedrive Team Replied April 2026 --- ### Continuing to use Pipedrive - a great CRM for small businesses - Overall rating: 4/5 - Reviewer: Jess W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really like the tool, we use it well, and assign tasks to team members. It’s a good way to simply keep track of customer follow ups, BUT, in the free version the sync with mailchimp could be better. I suppose that’s why you pay for the upgrade version! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s easy to make bespoke pipelines and customize this with your business and desired tracking needs. #### Cons The integration with mailchimp wasn’t as intuitive as I’d hoped. While we use this, it wasn’t hugely clear that the data had moved across. --- ### Once a good CRM, now turning into a ad-riddled mess - Overall rating: 2/5 - Reviewer: Konrad H. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered What started as a good tool feels increasingly extractive. Constant ad-popups are insane for a paid B2B app and a general feeling of desperation is starting to creep in. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Generally a competent CRM tool with a nice interface and well thought out workflows. Integration into e-mail is also fine. #### Cons Since mid-2026 I receive multiple fully-blocking ad popups per day. In a paid B2B app this is insane and reeks of desperation. There's also hard push for upselling into questionable, unstable and expensive AI features, with a perspective on more paid add-ons coming in the future. What was once a good overall CRM solution is turinging into the worst of extractive SaaS in front of our eyes. #### Reasons for switching to Pipedrive Dynamics has a horrible user experience. #### Vendor response Hi Konrad, Thank you for sharing your honest feedback. We’re glad to hear that you value Pipedrive’s interface, workflows, and email integration. We’re sorry that the pop-ups and messaging around AI features and add-ons have negatively affected your experience. We understand that a paid business tool should help you work efficiently without unnecessary interruptions, and that pricing and product changes should feel transparent and valuable. We take your concerns seriously and will share your feedback with the relevant teams as we continue working to improve the Pipedrive experience. Best regards, Pipedrive Team Replied October 2026 --- ### My Top CRM — Intuitive, Powerful, and Built for Real-World Sales - Overall rating: 5/5 - Reviewer: Brett B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Pipedrive has been excellent. I've used the platform for many years across my Lead Gen company, sales and sales consulting, business development, opportunity management, and customer relationship management, and it has consistently been reliable, intuitive, and easy to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I've been using Pipedrive for many years, and it remains one of my favorite CRM platforms. What I appreciate most is how intuitive and easy it is to use. Pipedrive gives you a clear visual view of your sales pipeline, makes it easy to manage opportunities and follow-ups, and helps you stay organized without the complexity and administrative burden that often come with larger CRMs. The platform is flexible, powerful, and incredibly user friendly. I can quickly see where every opportunity stands, what needs attention, and what my next action should be. It strikes an excellent balance between simplicity and functionality, which is one of the main reasons I've continued using it for so many years. #### Cons There honestly isn't much I dislike about Pipedrive. If I had to identify one area for improvement, it would be continuing to expand its AI capabilities, automation, and deeper intelligence around sales opportunities and next best actions. That said, the platform has consistently evolved over the years, and I've been very pleased with the updates and improvements. #### Reasons for choosing Pipedrive The clean user interface, and the opportunity management. #### Reasons for switching to Pipedrive I made the switch because I was looking for a CRM that was more intuitive, easier to use, and better with how I actually manage sales opportunities and customer relationships. Pipedrive's visual pipeline stood out to me because it made it easy to see exactly where every opportunity was, what needed attention, and what action to take next. #### Vendor response Hi Brett, Thank you for your detailed feedback and for being a long-time Pipedrive customer! We're thrilled to hear that Pipedrive's intuitive interface, visual pipeline, and opportunity management tools have continued to support your sales processes over the years. It's great to know that the platform helps you stay organized, manage follow-ups, and focus on the actions that matter most without unnecessary complexity. We also appreciate your feedback around AI, automation, and sales intelligence. We're continuously evolving Pipedrive, and insights like yours help us understand where we can continue to add more value. Thank you for your continued trust in Pipedrive and for sharing your experience! Best regards, Pipedrive Team Replied July 2026 --- ### Decent CRM for the price - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pipedrive is a simpler CRM that we've used for nearly 10 years. It has done a decent job of evolving with the market and offering more in-depth tools and features to cover more marketing automations #### Cons PIpedrive is still outdated and a weaker CRM than its main competitors - Salesforce and Hubspot. For now, the price difference reflects that. #### Reasons for choosing Pipedrive The price for Pipedrive is still significantly less. We also would need an implementation team if we were to switch to another CRM #### Vendor response Hi, Thank you for your feedback and for being a Pipedrive customer for nearly 10 years. We truly appreciate your long-term trust and support. We're glad to hear that Pipedrive has continued to evolve with your business and that you've found value in our expanding automation and marketing capabilities, as well as our pricing. We also appreciate your honest feedback about advanced functionality. Insights like yours help us understand where we can continue to improve as we develop the platform. Best regards, Pipedrive Team Replied July 2026 --- ### A 2005 product, 2005 support culture, 2026 prices - Overall rating: 1/5 - Reviewer: Alexander K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Support: Three years, one real dispute, handled badly. Tried to reduce 8 seats before renewal — billed anyway because "deactivate" and "remove" are different actions in Pipedrive, a distinction not communicated in the UI. Agent promised a refund exception in writing if I removed them manually. I did. Refund refused. Promise rewritten after the fact as "assessment only." The Customer Success Manager called my response "frustration." It wasn't. Recommendation: Evaluate alternatives. The product is a generation behind; the company's handling of a routine dispute tells you what the next three years as a customer would look like. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The pipeline view is clean. End of list. Frankly it is pretty dated - no WhatsApp integration, it's very 2005 #### Cons Pipedrive markets itself as AI-native. It isn't. Automation is limited, reporting is thin, the mobile app is dated, integrations are uneven. Attio, Folk, HubSpot and Salesforce Starter are all ahead on the dimensions that matter in 2026. #### Reasons for switching to Pipedrive Ease of use and pricing. Recommendation by marketing team #### Vendor response Hi Alexander, Thank you for taking the time to share such detailed feedback, we’re sorry to hear about your experience and understand your frustration. Regarding billing, Pipedrive operates under a non-refund policy for subscription renewals, and charges apply based on active seats at the time of renewal. We understand this may not align with your expectations in this situation, and we appreciate you sharing your perspective on how this process impacted you. We also thank you for your feedback on product capabilities, AI positioning, automation, reporting, mobile experience, and integrations seriously. These insights are valuable as we continue to evolve and improve the platform. Best regards, Pipedrive Team Replied May 2026 --- ### Highly recommend for service-based businesses. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pipedrive has been a huge help in organizing and tracking our leads from first contact through close. It’s streamlined our sales process and improved efficiency. Highly recommend for service-based businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The visual pipeline is easy to use, keeps our team accountable, and ensures no follow-ups are missed. #### Cons There's not much to dislike with this product. Would be great to have it's own crm telephony. It still works well with JustCall. #### Reasons for switching to Pipedrive We needed to move from a generic task-tracking tool to a purpose-built CRM that drives sales efficiency and growth #### Vendor response Hi, Thank you for the review! We’re glad the visual pipeline helps your team stay accountable and never miss follow-ups. It’s great to hear Pipedrive has streamlined your sales process and improved efficiency, and that the JustCall integration is working well for you. Best regards, Pipedrive Team Replied December 2025 --- ### Pipedrive helps to move the sales pipe along and the email tracking is very handy - Overall rating: 5/5 - Reviewer: Ihor B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Before using pipedrive I had Post-It Notes and Spreadsheets scattered all over my office and it was complete chaos. It allows automatic logging of communications so I don't have to waste an entire hour each evening retyping the details of conversations that occurred during phone calls. Overall, it greatly simplifies the overall sales process and provides organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I am just sitting at my desk looking at the cars go by, trying to get awake with my morning coffee. Pipedrive is great as far as being able to keep tabs on all of your sales contacts and leads and you don't need a Master's Degree in Software Engineering to learn how to use it. I like that it syncs directly into my Gmail account, and the emails will automatically enter into Pipedrive. Glad it didn't crash on me when I uploaded all of these new lead today. #### Cons If you try to create some of the more complex reports you run into a dead end rather quickly. While the basic functions of Pipedrive are great, creating a customized dashboard is much more of a pain-in-the-neck than it should be. I would love for them to include more built-in integration options as opposed to having to send me off to Zapier (a service that connects different applications). My monitor has a huge smear mark on it, and I'm constantly thinking it's a comma. If you are part of a large-scale corporate environment, you may miss out on some of the heavy customization options. #### Vendor response Hi Ilhor, Thank you for sharing your feedback. We’re glad to hear that Pipedrive is helping you keep track of your sales contacts and leads without adding unnecessary complexity. It’s also great to know that Gmail syncing and automatic communication logging are saving you time and helping bring some order to what used to be a world of Post-it Notes and spreadsheets. We also appreciate your feedback about advanced reporting, customized dashboards, integrations, and customization options for larger organizations. We understand how important flexibility is as sales processes become more complex, and we’ll share your comments with the relevant team. Best regards, Pipedrive Team Replied September 2026 --- ### pipedriveden - Overall rating: 5/5 - Reviewer: Denis L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very positive for smaller businesses, it is a focused action driven CRM that trades complex enterprises features for exceptional day-to-day usability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros the ease of use of Pipedrive and one of the most intuitive CRMs makes you comfortable in just a matter of days. #### Cons Expensive add-on pricing and tier repositioning. Many crucial tools require paid add-ons. smaller teams pay for higher tiers. #### Vendor response Hi, Thank you for sharing your feedback! We’re glad to hear that you find Pipedrive intuitive and easy to use, and that you were able to feel comfortable with the platform within just a few days. It’s great to know that Pipedrive’s action-driven approach is helping smaller businesses stay focused on their day-to-day sales activities. We also appreciate your feedback about add-on pricing and plan tiers. We understand how important it is for smaller teams to have access to the tools they need at a price that fits their budget, and we’ll share your comments with the relevant team. Best regards, Pipedrive Team Replied September 2026 --- ### Great product and happy to continue to use it - Overall rating: 5/5 - Reviewer: Jose Z. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Im happy becuase its a smooth experience ideal for us (small sized sales team) It’s simple and powerful for managing leads, automating tasks, and improving follow-ups. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros really like that it offers an easy interface with customizable pipelines, fast onboarding, good reporting tools, mobile accessibility, and seamless integration with email and calendar. #### Cons Reporting lacks depth, and costs increase with essential add-ons. tools are minimal, which may require additional costs to implement #### Reasons for switching to Pipedrive hubspot was too complicated and with a big learning curve. #### Vendor response Hi Jose, Thank you for your thoughtful feedback! We’re so glad to hear that Pipedrive’s have made a positive impact on your sales process and that it fits well with your team needs. We also appreciate your insights on reporting depth and pricing around add-ons. Your feedback is valuable and helps us identify areas where we can improve to deliver even more value without added complexity. Thanks again for being part of the Pipedrive community. We’re here to support your continued success! Best regards, Pipedrive Team Replied May 2025 --- ### User-friendly CRM - Overall rating: 5/5 - Reviewer: Mirjam M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I find it very user-friendly. The documentation is thorough and helpful. The few times I have a question I can chat with support and they are quick to help me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The search function at the top is great. I use it all the time to find contacts, deals and organizations. I like how the data on leads, deals, persons and organizations all are can be customized and linked together. #### Cons I use Pipedrive as a marketer. The basics are covered (what we need for now) but I miss good reports for newsletters and the ability for tracking clicks from newsletters to our website. #### Reasons for choosing Pipedrive Hubspot Marketing was limited to one domain. We have several software products with different domains and target audiences. We needed to be able to handle communications from all our domains. Pipedrive did not have any domain limits in their price plan. #### Vendor response Hi Mirjam, Thank you for your feedback! We're glad to hear that you found Pipedrive user-friendly and that our support team has been helpful when needed. These are great suggestions, and we’re always looking for ways to improve the platform. We’ll make sure to pass this along to our product team for consideration. Best regards, Pipedrive Team Replied March 2025 --- ### CRM is pretty good - Overall rating: 4/5 - Reviewer: Megan T. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It's a good CRM, I like how it looks, I enjoyed the pipeline feature and especially the graphics when you sell a job. #### Cons My less-computer literate coworkers struggled to get the hang of it. #### Reasons for switching to Pipedrive Acculynx is very expensive, was looking for a cheaper CRM #### Vendor response Hi Megan, Thank you for your review! We're glad to hear you're enjoying the design, pipeline feature, and the graphics when closing a deal, it's great to know those elements are working well for you. We also appreciate your feedback regarding usability for less-computer-literate team members. We’re always working on ways to make Pipedrive even more intuitive, so your insights are really valuable. Best regards, Pipedrive Team Replied April 2025 --- ### The Best CRM for Newcomers is Pipedrive - Overall rating: 4/5 - Reviewer: Jennifer W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Pipedrive is a solid foundational platform, and if you need more advanced features, a more expensive plan or the marketplace should have what you're looking for. Nonetheless, the user experience (UX) might use some work. As your business grows, you may want to look into different options that give a more seamless user experience and additional integration features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pipedrive is an easy-to-use platform that can help a small business kick off its sales and support operations. Many useful apps can be added to its functionality through its app store. #### Cons There are a few compatibility issues that make using the system less than ideal. In particular, the OpenPhone phone integration was completely ineffective, and its setup process was quite cumbersome. There is a lack of comprehensive support documentation. #### Reasons for switching to Pipedrive It's simple to modify and arrange, and it keeps tabs on your calls, emails, leads, and closed sales automatically, among other things. A graphic sales funnel and drag-and-drop transaction management are just two of its many features. --- ### Best in Class - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Devices - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Incredible performance for our fundraising teamm. VP level down to cold calling telemarketers- we all have enjoyed huge success due to this partnership. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive offers tremendous benefits, value, campaign management, for a multitude of needs. Our Biz Development department leans heavily on Pipe Drive for sales and fundraising efforts, tracking when leads open emails, look at offering documents and much more. #### Cons It's a little pricey but that's also well earned. Compared to other CRM type platforms Pipedrive is one of the best. #### Vendor response Hi, Thanks so much for your review! We're really glad to hear Pipedrive is helping your team with sales and fundraising, and that features like email tracking and campaign tools are making a big impact. We appreciate your note on pricing and are happy to know the value feels worth it. Thanks again for your support and for sharing your experience! Best regards, Pipedrive Team Replied December 2025 --- ### Pipedrive for sales teams - Overall rating: 4/5 - Reviewer: Constance G. - Verified reviewer: Yes - Industry: Human Resources - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good experience for me as a manager to follow the kpi of m'y sales team and very easy to onboard new fte on this product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the ease of use. Its makes it an intuitive tool for sales teams. #### Cons Sometimes you can have 2 same contacts and you have to merge it by yourselve , if you have a big contact base it could be a hard work #### Vendor response Hi Constance, Thank you for your thoughtful feedback! We're glad to hear that you find Pipedrive intuitive and effective for both managing KPIs and onboarding new team members. That ease of use is something we strive for, especially for growing sales teams. We appreciate your note about duplicate contacts, your insight helps us improve, and we'll be sure to pass that along to our product team, if you need assistance with this, please do not hesitate to reach out to our support. Best regards, Pipedrive Team Replied May 2025 --- ### I really enjoyed using Pipedrive! - Overall rating: 4/5 - Reviewer: Mary B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I liked using Pipedrive as our CRM software. It is very user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I liked having customer information all in one place and being able to schedule tasks in advance. #### Cons We used the Beta version, so sometimes there would be kinks to work out, but other than that, I can't think of any cons. #### Vendor response Hi Mary, We're glad to hear that you found Pipedrive user-friendly and appreciated having all your customer information centralized, along with the ability to schedule tasks in advance, those are key features we aim to make as seamless as possible. We also appreciate your feedback on using the Beta version. While occasional issues can arise during testing phases, your input is invaluable in helping us refine and improve the experience for everyone. Best regards, Pipedrive Team Replied May 2025 --- ### Great for a Team - Overall rating: 4/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered It was all right. I think if I was part of a team, it would have been very useful. i used it as a team of 1 #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive had lots of options and kept a great history of all files emailed to contacts. I found it hard to use. I tried using for at least 2 months on 2 different occasions but just couldn't get into the habit. #### Cons It was tedious to use. I just could not make the habit stick. It seemed like a lot of duplicate entry. #### Vendor response Hello David, Thank you for sharing your experience! We understand that getting into the habit of using a new tool can take time, especially as a solo user. Pipedrive is designed to streamline workflows for both individuals and teams, and we’re always working to improve usability. If you ever decide to give it another try, our support team is happy to assist with tips to make it work better for you! Best regards, Pipedrive Team Replied March 2025 --- ### Pipedrive review - Overall rating: 4/5 - Reviewer: Alyson G. - Verified reviewer: Yes - Industry: Defense & Space - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to pull data, easy to make new reports #### Cons UI/UX is not as sophisticated as, for example, salesforce #### Vendor response Hi Alyson, Thank you for your feedback! We're glad to hear that you find pulling data and creating reports easy. We appreciate your thoughts on the UI/UX as well, and we'll take that into consideration as we continue to improve the platform. Best regards, Pipedrive Team Replied March 2025 --- ### Pipedrive user experience - Overall rating: 4/5 - Reviewer: Peter W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use pipedrive from a client onboarding point of view. This means I need to follow up with potental leads as they progress through the sales pipeline which eventuates with them being a customer. The ultimate goal is to have them onboarded as a customer. I like the fact that every correspondence is tracked including outlook emails. This means anyone associated with the client can visit one central point in Pipedrive and get a clear visibility of the status of the project. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use ......... Easy to progress names from Lead to Customer #### Cons Nothing from a sales point of view It gives clear visibility of the status of the client . #### Vendor response Hello, Peter, Thank you for your feedback! We’re glad Pipedrive is helping you manage client progress and track correspondence effectively. We appreciate your insights and are always working to improve the experience. If you need any assistance, feel free to reach out. Kind regards, Pipedrive Team Replied December 2024 --- ### ENDLESS Possibilities and Knowledge at Your Fingertips - Overall rating: 5/5 - Reviewer: Sitav E. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Amazing! The amount of capabilities that Pipedrive has is absolutely astounding - you can have every detail about a lead, deal, organization, client, and more in there, and the possibilities are endless. No joke, you could pull up a lead and know their eye color, favorite food, where you met them, and even input a note detailing an important detail in your conversation with them, that you can drop into your next conversation. You log in activities like phone calls, emails, texts, and more, and it syncs easily with your inbox so that is all automated and literally everything is logged for reference. In theory, this program can fix employee turnover training times - new employees just have to open up a lead, and every and any detail they need to know is there for reference, from the last employee that handled that account. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the amount of details you can input into this program. We need to have lots of different notes and details and variables for our business, like leads versus deals, and then for each contact we need to know where we got that client, why, what organization they are a part of, the organization's address, phone number, and the individuals addresses/phone, plus we are able to add activities, notes, whether the lead is cold, warm, hot, etc. The organization and details are endless, and it's incredibly helpful - this is truly how you educate an entire organization on every detail needed to know of a lead or client. #### Cons It is admittedly a bit hard to learn - it's very user-friendly, but because of how many capabilities and opportunities that Pipedrive has, it takes a bit to learn all the ins and outs. #### Vendor response Thank you for your feedback! Replied November 2024 --- ### Pipedrive is so so - Overall rating: 2/5 - Reviewer: Kenneta D. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I wasn't very pleased with it. The lagging #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It was ok, it was easy to operate and understand #### Cons Lagged sometimes if Internet was having issues #### Vendor response Hello, Kenneta. Thank you for your feedback! We’re glad to hear that you found Pipedrive easy to operate and understand. We’re sorry to hear about the lagging issues you experienced. If you continue to face any issues or have additional concerns, please don’t hesitate to reach out to our Support. Kind regards, The Pipedrive Team Replied December 2024 --- ### Pipedrive - sales management - Overall rating: 4/5 - Reviewer: James W. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Very happy and impressed with the value of this software. It has been instrument in providing structure to our sales process and sales team #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of use for me and my team. Keeps us on track and engaged. It has become the software solution to that drives our sale meetings. #### Cons I am unsure how this software would scale to an enterprise solution (I have a salesforce background) #### Vendor response James, thank you for sharing your feedback and insights! Replied July 2024 --- ### Excellent CRM for its flexibility, integrations and smart automations. - Overall rating: 5/5 - Reviewer: Jeff C. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pipedrive makes it simple to record lead discussions, oversee open bargains, and track closed income for the commerce, it's a reasonably direct CRM that works with sales-led organizations. We digitized and overseen all of our client connections through this apparatus, in combination with Zapier, we too dealt with the LinkedIn contact points of interest of the individuals we communicated with, which had been a tremendous time saver. We are presently able to share over the organization the status of all bargains being outlined and arranged inside the organization, this has permitted us to create and oversee more trade, which rises to more income. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's simple to utilize with no bugs, has parts of valuable instruments, simple to tag and collaborate with other group individuals, incredible to form and customize reports. I like its usefulness and UX which implies I'm sparing 30% time on some errands over my ancient CRM (FreshSales), it moreover incorporates a wide extend of integrative. PipeDrive has permitted us to oversee numerous more leads than we seem some time recently, we are moreover able to section our leads and oversee e-mail campaigns based on who has talked to them and around what, it has professionalized our deals endeavors, adaptability and ease of setup has been priceless to us. #### Cons It's kind of befuddling after you get new leads because I think you would like a lead inbox so you'll superior recognize leads and work from there without burrowing through the contacts segment. PipeDrive gets to be inconceivable for coordinating leads and opening an opportunity at a client, but it does exceptionally small for the real organization exertion or work exertion related with checking exploratory orders by a client. --- ### Pipedrive as all in one CRM for your businesses - Overall rating: 5/5 - Reviewer: Iceal G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall after 2 years of using Pipedrive as a CRM + automating and connecting apps in it. I can say that it's really easy to use and there are too many apps that can be connected on top of it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I love most about using Pipedrive was that it was very easy to use. I myself, was tasked by a previous client if I could help them automate their company from form leads to proposal and deal won. It just took me 1-2 months before I have managed to execute all the required things by my client as I have said Pipedrive was highly customizable with regards to deal managements, contacts, addnig labels on each deals or contact. I also love the fact that they have builtin automations that saves us space in using Zapier tasks. #### Cons What I don't like about pipedrive is their webhooks they have no way to detect if someone has submitted a form, which is another cons into their form feature, when you create one and created a builtin automation there's no way to detect if its a new form submission not unless you connect it to a contact or a deal and start with that. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/?page=2) --- Pipedrive Reviews, Pros and Cons - 2026 Software Advice