---
title: "Pipedrive vs Zoho CRM - 2026 Comparison - Software Advice"
description: "Pipedrive vs Zoho CRM - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/crm/pipedrive-profile/vs/zoho-crm/"
page_type: "comparison"
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---
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Pipedrive vs Zoho CRM
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Updated October 19, 2026
# Pipedrive vs. Zoho CRM: 2026 Comparison
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Updated October 19, 2026
# Pipedrive vs. Zoho CRM: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Product comparison
Compare up to 3 products side-by-side
+
Add product
[](https://www.softwareadvice.com/crm/pipedrive-profile/)
[Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/)
4.5
[(3064)](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/)
Starting Price
$19.00per month
Free trial: Available
Free version: Not available
Pros:
- Customer relationship management
- Visual sales pipeline
Cons:
- Poor customer support
- Expensive pricing
Who uses Pipedrive
Based on 3064 reviews
- Popular among: Small businesses
- Most common industries: IT & Software Development (23%), Professional Services (18%) and Finance & Accounting (8%)
- Top use cases: CRM (16%), Sales Tracking (8%) and Lead Management (7%)
80% of users recommend this product
[](https://www.softwareadvice.com/crm/zoho-crm-profile/)
[Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/)
4.3
[(7007)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/)
Starting Price
$14.00per month
Free trial: Available
Free version: Available
Pros:
- Customization options
- Customer engagement
Cons:
- Slow customer support
- User interface complexity
Who uses Zoho CRM
Based on 7007 reviews
- Popular among: Small businesses
- Most common industries: IT & Software Development (23%), Professional Services (17%) and Retail, Consumer Goods & Services (8%)
- Top use cases: CRM (17%), Account Management (7%) and Sales Tracking (7%)
68% of users recommend this product
[](https://www.softwareadvice.com/crm/pipedrive-profile/)
Pipedrive
4.5
[(3064)](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/)
[](https://www.softwareadvice.com/crm/zoho-crm-profile/)
Zoho CRM
4.3
[(7007)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/)
+
Add product
Add product
## Pipedrive vs Zoho CRM: At a glance
* * *
Product ratings at a glance
| | Pipedrive | Zoho CRM |
| --- | --- | --- |
| Overall rating | 4.5
3,064 reviews | 4.3
7,007 reviews |
| Ease of use | 4.5 | 4.2 |
| Value for money | 4.4 | 4.3 |
| Functionality | 4.3 | 4.3 |
| Customer support | 4.4 | 4.1 |
| Ease of deployment | 4.3 | 4.3 |
Best in comparison
## User interface
* * *
## Key features
Features selected based on 10,071 reviews from Distribution CRM
* * *
Calendar Management
4.4
Customer Journey Mapping
3.8
Email Management
4.0
Quotes/Estimates
3.1
Reporting/Analytics
4.1
Sales Pipeline Management
4.5
- Activity Tracking: 4.8
- Transcripts/Chat History: 4.7
- Calendar Sync: 4.7
- For Sales Teams/Organizations: 4.7
- Pipeline Management: 4.6
- Customer Segmentation: 4.6
- CRM: 4.6
- Lead Segmentation: 4.6
- Collaboration Tools: 4.6
- Customer Database: 4.5
- Sales Pipeline Management: 4.5
- Sales Activity Management: 4.5
- Email Campaign Management: 4.5
- Real-time Consumer-facing Chat: 4.5
- Data Import/Export: 4.5
- Contact Management: 4.4
- Reporting & Statistics: 4.4
- Contact Database: 4.4
- Search/Filter: 4.4
- Performance Management: 4.4
- Calendar Management: 4.4
- Task Management: 4.4
- Shared Contacts: 4.4
- Lead Management: 4.4
- Access Controls/Permissions: 4.3
- Lead Distribution: 4.3
- Customizable Branding: 4.3
- Alerts/Notifications: 4.3
- Template Management: 4.3
- Landing Pages/Web Forms: 4.3
- Lead Qualification: 4.3
- Customizable Fields: 4.3
- Autoresponders: 4.3
- Interaction Tracking: 4.3
- Drip Campaigns: 4.3
- Activity Dashboard: 4.2
- Lead Capture: 4.2
- Referral Tracking: 4.2
- List Management: 4.2
- Prospecting Tools: 4.2
- Real-Time Notifications: 4.2
- Goal Setting/Tracking: 4.2
- Email Marketing: 4.2
- Campaign Management: 4.2
- Appointment Scheduling: 4.2
- Reporting/Analytics: 4.1
- Calendar/Reminder System: 4.1
- Performance Metrics: 4.1
- Dashboard: 4.1
- Third-Party Integrations: 4.1
- Workflow Management: 4.1
- Forecasting: 4.0
- Email Management: 4.0
- Segmentation: 4.0
- Sales Trend Analysis: 4.0
- Document Management: 4.0
- Mobile Access: 4.0
- Customizable Reports: 3.9
- Internal Chat Integration: 3.9
- Reminders: 3.8
- Document Storage: 3.8
- Lead Scoring: 3.7
- Marketing Automation: 3.6
- Lead Generation: 3.5
- Quotes/Estimates: 3.1
Calendar Management
4.4
Customer Journey Mapping
4.1
Email Management
4.2
Quotes/Estimates
4.2
Reporting/Analytics
4.3
Sales Pipeline Management
4.3
- Real-Time Notifications: 4.9
- Gamification: 4.9
- Real-Time Analytics: 4.9
- Mobile App: 4.8
- Business Card/Badge Scanning: 4.8
- Lead Distribution: 4.8
- Customer History: 4.8
- Loyalty Program: 4.8
- Customer Engagement: 4.7
- Goal Setting/Tracking: 4.7
- Engagement Tracking: 4.6
- Sales Trend Analysis: 4.6
- No-Code: 4.6
- For Startups: 4.6
- Drag & Drop: 4.6
- Multi-Language: 4.6
- Visual Analytics: 4.6
- Data Visualization: 4.6
- Product Catalog: 4.6
- Help Desk Management: 4.6
- CRM: 4.6
- Activity Dashboard: 4.6
- Communication Management: 4.5
- Prioritization: 4.5
- Survey/Poll Management: 4.5
- Data Security: 4.5
- Reminders: 4.5
- Client Management: 4.5
- Real-Time Data: 4.5
- Customer Database: 4.5
- Customizable Templates: 4.5
- Feedback Management: 4.5
- Document Management: 4.5
- For Sales Teams/Organizations: 4.5
- Email Templates: 4.5
- Appointment Scheduling: 4.5
- Calendar Sync: 4.5
- Sales Activity Management: 4.5
- Access Controls/Permissions: 4.4
- Contact Database: 4.4
- Task Management: 4.4
- Opportunity Management: 4.4
- Multi-Channel Data Collection: 4.4
- Project Management: 4.4
- Rewards Management: 4.4
- Service Level Agreement (SLA) Management: 4.4
- Lead Capture: 4.4
- Pipeline Management: 4.4
- Territory Management: 4.4
- Customizable Fields: 4.4
- Workflow Configuration: 4.4
- Client Tracking: 4.4
- Contact Management: 4.4
- Configurable Workflow: 4.4
- Surveys & Feedback: 4.4
- Alerts/Notifications: 4.4
- A/B Testing: 4.4
- Search/Filter: 4.4
- Prospecting Tools: 4.4
- Lead Management: 4.4
- Dashboard: 4.4
- Performance Management: 4.4
- Calendar Management: 4.4
- Performance Metrics: 4.4
- Workflow Management: 4.4
- Sales Pipeline Management: 4.3
- Activity Tracking: 4.3
- Event Triggered Actions: 4.3
- Progress Tracking: 4.3
- Reporting & Statistics: 4.3
- Lead Segmentation: 4.3
- Lead Nurturing: 4.3
- Web-based Deployment: 4.3
- Template Management: 4.3
- For Small Businesses: 4.3
- Goal Management: 4.3
- Reporting/Analytics: 4.3
- Multi-Channel Marketing: 4.3
- Social Media Monitoring: 4.3
- Sales Reports: 4.3
- Data Import/Export: 4.3
- Campaign Management: 4.3
- Customizable Forms: 4.3
- Real-Time Reporting: 4.3
- Collaboration Tools: 4.3
- Third-Party Integrations: 4.3
- Commenting/Notes: 4.3
- Task Progress Tracking: 4.3
- Task Scheduling: 4.3
- Lead Qualification: 4.2
- Mobile Access: 4.2
- Email Management: 4.2
- Calendar/Reminder System: 4.2
- Landing Pages/Web Forms: 4.2
- Content Management: 4.2
- Customer Segmentation: 4.2
- Third-Party Integration: 4.2
- Customizable Reports: 4.2
- Document Storage: 4.2
- Negative Feedback Management: 4.2
- Quotes/Estimates: 4.2
- Interaction Tracking: 4.2
- ROI Tracking: 4.2
- Multi-Channel Communication: 4.2
- Marketing Automation: 4.2
- Lead Scoring: 4.2
- Customizable Branding: 4.2
- Email Marketing: 4.1
- Segmentation: 4.1
- Internal Chat Integration: 4.1
- Social Media Integration: 4.1
- API: 4.1
- Live Chat: 4.1
- Customer Journey Mapping: 4.1
- Drip Campaigns: 4.1
- Lead Generation: 4.1
- Predictive Analytics: 4.0
- Marketing Calendar: 4.0
- Referral Tracking: 4.0
- Multivariate Testing: 3.9
- Forecasting: 3.8
- Social Marketing: 3.0
### Wondering if these products fit your needs?
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### Wondering if these products fit your needs?
Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.
LexiAdvisor for 8 years
## Integrations
* * *
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[
Google AdsIntegration rated 4.3 from 32 reviews
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Zoho SocialIntegration rated 4.6 from 50 reviews
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Zoho SurveyIntegration rated 4.4 from 20 reviews
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- SimplyCast
- Zendesk Suite
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- Zoho Expense
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- Slack
- Quoter
- Zoho Mail
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- Jotform
- Kixie PowerCall & SMS
- SurveyMonkey
- Zoho SalesIQ
- Zoho Desk
- QuickBooks Online
- Zoho Projects
- Zoho Forms
- Meta for Business
- Twitter/X
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- Xero
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- Zoho Campaigns
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- Google Drive
- GoTo Meeting
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- SMS-Magic
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## Reviews
* * *
Positive review:
Jonathon B.
Senor Content Manager
Marketing and Advertising, 11-50 employees
"Pipedrive helps us stay organized and consistent with our sales process by centralizing all deals, contracts, and activities in a single system."
May 7, 2026
Negative review:
MF
Mark F.
Licensed Real Estate Salesperson
Real Estate, 11-50 employees
"Ironically, they sell prospecting tools built to surface total strangers, but won't let me email people I've done business with for years."
Jun 4, 2026
Positive review:
Jonathon B.
Senor Content Manager
Marketing and Advertising, 11-50 employees
"As a result, we've been able to manage leads more efficiently and keep deals moving forward without relying on spreadsheets or manual tracking."
May 7, 2026
Negative review:
DŠ
Dovilė Š.
Ecommerce Manager
Retail, 2-10 employees
"What is concerning is that if this situation was caused by a system bug or internal mistake, it apparently went unnoticed for months until we encountered an email issue and contacted support."
May 28, 2026
Positive review:
JZ
Jose Z.
Managing Director
Transportation/Trucking/Railroad, 51-200 employees
"really like that it offers an easy interface with customizable pipelines, fast onboarding, good reporting tools, mobile accessibility, and seamless integration with email and calendar."
May 22, 2025
Negative review:
Jonathon B.
Senor Content Manager
Marketing and Advertising, 11-50 employees
"One downside is that reporting and customization can feel somewhat limited, especially if you're looking for more advanced analytics or complex workflows."
May 7, 2026
[Read all reviews](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/)
Positive review:
KA
Khyan A.
Senior Business Development Representative
Computer Software, 1001-5000 employees
"From my experience, the biggest strengths were the range of features available and the flexibility of the platform. Whether it's CRM, reporting, workflows, automation, or customer management, there's generally a solution within the Zoho suite for what you're trying to achieve."
Jul 22, 2026
Negative review:
SM
Sourav M.
Supervisor
Marketing and Advertising, 11-50 employees
"Customer Support can also be inconsistent and sometimes slow to resolve deeper technical issues unless you pay for premium support tier"
Jun 3, 2026
Positive review:
ST
Samreen T.
Director
Information Technology and Services, 51-200 employees
"Within a single platform, it offers an entire suite of capabilities for lead management, deal tracking, workflow automation, and enhanced client engagement."
Apr 14, 2026
Negative review:
SG
Sauve G.
Sales Representative
Insurance, 11-50 employees
"In my experience have only experience less straightforward interface and features limitation on mobile app only."
Jun 3, 2026
Positive review:
JM
Jasmin M.
Marketing Operations Lead
Marketing and Advertising, 11-50 employees
"The automation features, like workflows, email alerts, and task reminders, helped streamline sales and marketing activities."
Mar 13, 2026
Negative review:
Joseph T.
CEO
Professional Training & Coaching, 11-50 employees
"For more than two months, Zoho was unable to correct billing issues on its own systems after transitioning our account from annual to monthly billing."
Feb 11, 2026
[Read all reviews](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/)
## Customer support
* * *
Pipedrive
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
Zoho CRM
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
## Training options
* * *
Pipedrive
In Person: Not available
Live Online: Not available
Webinars: Available
Documentation: Available
Videos: Available
Zoho CRM
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
## Send this comparison chart to my inbox
## Popular Comparisons
* * *
[HubSpot CRM vs Pipedrive](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/321306-pipedrive/)[Salesforce Sales Cloud vs Zoho CRM](https://www.softwareadvice.com/compare/2764-Salesforce/vs/392464-zoho-crm/)