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base crm profile

Overall customer rating: Customer rating:



Recommended by: Recommended by:

68% of users

80% of users

Operating Systems: Operating Systems:



Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:


Most positive review: Most positive review:

“I love Pipedrive. I use it every day. We track all sales, leads, discussions and sales tasks here. At a glance, I can see projected sales for the next few months, and get a feeling about where I stand. Knowing our general timeline to a sale and our conversion rate helps with forecasting our business.”

- Matt Adams, Factor1

“The simplicity of Base help us move from clunky Excel/Word tracking systems into a straightforward CRM system with ease and at a relatively low expense.”

- Jerry Tsai, Acceptd

Most negative review: Most negative review:

“Reporting is not very sophisticated. It’s difficult to build a good reporting structure to see funnel and progress at an enterprise level for complex sales organizations.”

- Joe Peck, SimpleRelevance

“Base still has some catching up to do to compete with the giants like Salesforce in terms of offerings and apps.”

- Don Hunter, Acceptd


How it's priced: How it's priced:

Monthly subscription fee for each user login.

Subscription fee for each user login.

Contract term: Contract term:


Subscription renewed monthly or annually.

Upfront costs: Upfront costs:



Recurring costs: Recurring costs:



What does it cost?: What does it cost?:


Marketing automation: Marketing automation:

Sales automation: Sales automation:

Customer service/support: Customer service/support:

Call center: Call center:

Channel management: Channel management:

Social CRM: Social CRM:

Web self service: Web self service:

Lead opportunity management: Lead opportunity management:

Ease of Use:

Overall customer rating: Customer rating:



Most positive review: Most positive review:

“I love this program. It is the only CRM that I actually want to use. ... Pipedrive is built by salespeople, for salespeople.”

- Rick Feineis, CADTrainingOnline.com

“The ‘underdog’ of the modern CRM marketplace offers a beautiful user interface with an exceptional mobile platform and some smart features, such as the process-driven conversion of contacts to leads [and] the sales funnel analysis.”

- Christian Fielitz, Rollins

Most negative review: Most negative review:

“It is easy to create multiple contacts for the same person, [since the system doesn’t warn you]. It would be good to be able to merge duplicates. I don’t think this feature exists in the current version.”

- Alexandra Yuzva, Oiltec Solutions

“At the time of our use, it lacked some of the more sophisticated reporting you would find in some of the major CRM providers’ [products]. We found it difficult for each functional area (sales, account relations, support) to use; it served better as a deal-tracking tool.”

- Derek Brown, Acceptd


Overall customer rating: Customer rating:



Most positive review: Most positive review:

“Every time I’ve had a question, or if the site has been down momentarily, the support team is quick to respond, quick to assist with questions and quick to cure any issues.”

- Kurt Jasin, Maxwell Health

“They’re always trying to help find a solution. They respond quickly and set up timely conference calls.”

- Peter Switzer, William & Henry Wide Plank Floors

Most negative review: Most negative review:

“If there is no way to do something, they are not very helpful in finding a workaround. [I] don’t feel like suggestions are actually being heard.”

- Seth Guren, Total Management

“They should improve the documentation on the website to enable better implementation. They should be clear about the features they offer.”

- Marc Beermann, qipp

Phone support: Phone support:

Available worldwide with numbers in U.S., U.K. and Canada; support teams work Monday-Friday, 9 a.m. - 5 p.m., across European and U.S. time zones.

Available 7 a.m. - 5 p.m. Pacific Time, toll-free at (888) 877-0775.

Online case submission: Online case submission:

Available 24/7.

Included in subscription fee for all plans.

Online support options: Online support options:


Knowledge base, videos and announcements for all plans.

Training: Training:

No formal training options.

Customers can register for webinars.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.