Overall customer rating: Customer rating:
Recommended by: Recommended by:
68% of users
93% of users
Operating Systems: Operating Systems:
Mobile compatibility: Mobile compatibility:
Target customer size: Target customer size:
How it's priced: How it's priced:
Monthly subscription fee for each user login.
Cloud-based deployment: A monthly or annual subscription fee is paid for each user login; discounts apply for annual subscribers. A free edition with a limited number of applications is also available.
Contract term: Contract term:
Cloud-based deployment: No contract required.
Upfront costs: Upfront costs:
Fees apply for professional implementation services provided through a partner. This could include special integrations, customizations and data migration and de-duplication. These costs vary significantly depending on your needs.
Recurring costs: Recurring costs:
No recurring costs beyond annual or monthly subscription fees.
Marketing automation: Marketing automation:
Customer service/support: Customer service/support:
Call center: Call center:
Channel management: Channel management:
Web self service: Web self service:
Lead opportunity management: Lead opportunity management:
Phone support: Phone support:
Available worldwide with numbers in U.S., U.K. and Canada; support teams work Monday-Friday, 9 a.m. - 5 p.m., across European and U.S. time zones.
24/7 toll-free, worldwide phone support is included in the subscription fee for “Standard,” “Professional,” “Enterprise” and “CRM Plus” plans.
Online case submission: Online case submission:
Online case submission with two-day response time is included for all editions. Faster response time (within 24 hours) is available for “Standard,” “Professional,” “Enterprise” and “CRM Plus” plans.
Online support options: Online support options:
A help website, knowledge base and community is available to all customers. Access to a customer self-service portal with the ability to track support requests is included with “Professional” and “Enterprise” editions.
No formal training options.
A “Getting Started” online catalogue and other training resources, including webinars and online courses, are available for free to all customers.
* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.