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zohocrm profile

Overall customer rating: Customer rating:



Recommended by: Recommended by:

68% of users

93% of users

Operating Systems: Operating Systems:



Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:


Most positive review: Most positive review:

“I love Pipedrive. I use it every day. We track all sales, leads, discussions and sales tasks here. At a glance, I can see projected sales for the next few months, and get a feeling about where I stand. Knowing our general timeline to a sale and our conversion rate helps with forecasting our business.”

- Matt Adams, Factor1

“We love it ... this software is so robust, inexpensive and has so many additional modules that can be added on.”

- Jody Johnson, ActionCOACH Team Sage

Most negative review: Most negative review:

“Reporting is not very sophisticated. It’s difficult to build a good reporting structure to see funnel and progress at an enterprise level for complex sales organizations.”

- Joe Peck, SimpleRelevance

“Functionality is lacking. The interface is bland and efficient mass updating is nonexistent.”

- Mark Ventriglia, Nexaweb, Inc.


How it's priced: How it's priced:

Monthly subscription fee for each user login.

Cloud-based deployment: A monthly or annual subscription fee is paid for each user login; discounts apply for annual subscribers. A free edition with a limited number of applications is also available.

Contract term: Contract term:


Cloud-based deployment: No contract required.

Upfront costs: Upfront costs:


Fees apply for professional implementation services provided through a partner. This could include special integrations, customizations and data migration and de-duplication. These costs vary significantly depending on your needs.

Recurring costs: Recurring costs:


No recurring costs beyond annual or monthly subscription fees.

What does it cost?: What does it cost?:


Marketing automation: Marketing automation:

Sales automation: Sales automation:

Customer service/support: Customer service/support:

Call center: Call center:

Channel management: Channel management:

Social CRM: Social CRM:

Web self service: Web self service:

Lead opportunity management: Lead opportunity management:

Ease of Use:

Overall customer rating: Customer rating:



Most positive review: Most positive review:

“I love this program. It is the only CRM that I actually want to use. ... Pipedrive is built by salespeople, for salespeople.”

- Rick Feineis, CADTrainingOnline.com

“It’s easy to use, can accomplish most all sales functions and is constantly being enhanced by the developers at Zoho.”

- Jon Porreca, A1 Energy

Most negative review: Most negative review:

“It is easy to create multiple contacts for the same person, [since the system doesn’t warn you]. It would be good to be able to merge duplicates. I don’t think this feature exists in the current version.”

- Alexandra Yuzva, Oiltec Solutions

“Since it is so customizable and full of functions, it can be a little difficult to set up, so you will need to make sure someone on your team is tech-savvy enough to handle it.”

- Anthony Johnson, SpiralOut Consulting LLC


Overall customer rating: Customer rating:



Most positive review: Most positive review:

“Every time I’ve had a question, or if the site has been down momentarily, the support team is quick to respond, quick to assist with questions and quick to cure any issues.”

- Kurt Jasin, Maxwell Health

“The Zoho support team is great. Very quick response, professional and courteous. They care, and it shows.”

- David Margolis, VoterVoice

Most negative review: Most negative review:

“If there is no way to do something, they are not very helpful in finding a workaround. [I] don’t feel like suggestions are actually being heard.”

- Seth Guren, Total Management

“Sometimes, it can be difficult to get customer support to understand what our problem is, and their suggestions to fix it are not helpful.”

- J Lee Harshbarger, Sterling Academy

Phone support: Phone support:

Available worldwide with numbers in U.S., U.K. and Canada; support teams work Monday-Friday, 9 a.m. - 5 p.m., across European and U.S. time zones.

24/7 toll-free, worldwide phone support is included in the subscription fee for “Standard,” “Professional,” “Enterprise” and “CRM Plus” plans.

Online case submission: Online case submission:

Available 24/7.

Online case submission with two-day response time is included for all editions. Faster response time (within 24 hours) is available for “Standard,” “Professional,” “Enterprise” and “CRM Plus” plans.

Online support options: Online support options:


A help website, knowledge base and community is available to all customers. Access to a customer self-service portal with the ability to track support requests is included with “Professional” and “Enterprise” editions.

Training: Training:

No formal training options.

A “Getting Started” online catalogue and other training resources, including webinars and online courses, are available for free to all customers.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.