Pipefy vs Smartsupp

RATING:

4.6

(306)

Pipefy has 306 reviews and a rating of 4.6 / 5 stars vs Smartsupp which has 342 reviews and a rating of 4.64 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (306)
4.6 (342)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 8, 2024
January 12, 2024
Pros/Cons
  • Pros

  • The UI is great, services team was very helpful. Automation is a great feature as well as the reporting capabilities and email triggers.
  • It helps me organize my processes and my day by day; It's easy to use; let you customize everything; Changed completely my daily routine for the best.
  • Cons

  • The only negative point I think is the price of the product.
  • The basic e-mail adress to send e-mails from Pipe is very unreliable and often goes to Spam.
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  • Pros

  • Ease of use, overview of customer's steps, ability to track record.
  • I was find a lot of time a best chat solution to my website and with a friend I know Smartsupp, simply the best.
  • Cons

  • We're looking at closing it down as we now don't have automatic messages when we miss people.
  • When there is a chat lost and I do not receive the user's email address to contact him again.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos