Pipeline CRM vs SugarCRM

RATING:

4.3

(623)

Pipeline CRM has 623 reviews and a rating of 4.35 / 5 stars vs SugarCRM which has 406 reviews and a rating of 3.8 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (623)
3.8 (406)
Ease-of-Use
4.5 / 5
3.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
3.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
March 26, 2024
January 31, 2024
Pros/Cons
  • Pros

  • Functionality is good and support response is excellent. We do not need to consult with a partner we can deal directly with Pipeline which brings down the cost.
  • It was pretty easy to set up and create custom view reports so we could track sales and onboarding activities. It synced to my email which was great.
  • Cons

  • This is the Achilles heel for Pipeline Deals, as the options for integrations are extremely limited.
  • Their are some problems with the soft with gmail and having service call back to fix a problem.
Read all user reviews
  • Pros

  • The SugarCRM team was incredibly helpful and supportive during our decision between various CRMs we were testing out, namely Salesforce and SugarCRM.
  • The best thing about this software is that it always provide the best customer relationships marketing software.
  • Cons

  • The data does not link well together and the relationships you can build are very limited, which really limits the power of the software overall.
  • Some of the time, I can't login to different devices PCs which are downside for me.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
N/A
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

N/A
Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
15 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos