Post Planner vs Genesys Cloud CX
Post Planner has 185 reviews and a rating of 4.12 / 5 stars vs Genesys Cloud CX which has 226 reviews and a rating of 4.38 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Post Planner has a vast library to help me with posts to keep good, relevant and encouraging content to my followers. I also love the evergreen option to allow posts to re-post at a later time.
- I love that I can obtain content that obliges my group and successfully plan out quite a while at a time so I can focus in on various pieces of my business.
Cons
- I am angry and disgusted with these people they refuse to cancel my subscription until it expires they say and do not remove my credit card information even though I have asked them to in writing.
- It does not support LinkedIn yet which is a bit problematic and waiting to see them integrate soon on LinkedIn.
Pros
- The user interface is instinctive and so user friendly.
- MOS scores for every call built in (intelligent analysis tool). Concurrent model allows to scale at lower additional costs compared to named model.
Cons
- There are consistent updates to the back end, we are generally aware of when these will take place however the updates do (at times) cause our internal systems to fail.
- I may be understanding if this is the case for a call that JUST ended, but when it's a call from days ago then we have a problem.
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