# ProProfs Knowledge Base Software Reviews, Demo & Pricing - 2026 > Review of ProProfs Knowledge Base Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / ProProfs Knowledge Base Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/reviews/) # ProProfs Knowledge Base 2026: Benefits, Features & Pricing Wondering if ProProfs Knowledge Base is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview ProProfs Knowledge Base 4.7 [(28)](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/reviews/) Pricing Starting at $79.00 per month ### About ProProfs Knowledge Base ProProfs Knowledge Base is a simple cloud-based tool that helps you create a public and private knowledge base, help centers, FAQs, documentation, manuals, and much more. Suitable for all kinds of businesses, the software can be quickly set up and configured without any specialized training or coding skills. The tool’s vast library of templates helps you jump straight into the content creation process without worrying about the structure of documents. You can start fresh on a clean slate with its online editor or import existing files (PDF, Word docs, Excel sheets, and Powerpoint presentations) to pace up the process of creating articles. As a fully customizable tool, it allows you to change fonts, themes, and colors and keep its styling consistent with your company's branding. If you are good at coding, you can edit the CSS and tailor the layout of the pages to your liking. You can also create a custom domain for your knowledge base and give it a unique identity. What more? The tool’s advanced user management system lets you exercise complete control over who can access what and perform which activities. For example, you can set granular roles and permissions for all use... rs. Some can be assigned the role of administrators, while others can be made to work as contributors and editors. This is a great feature that boosts collaboration in teams while ensuring that the content remains in the right hands. With features like single sign-on and password controls, the security of your knowledge base is never compromised. With your knowledge base protected from unauthorized access, critical business information stays with the right people. Another interesting feature of ProProfs Knowledge Base is its built-in reports that can be generated weekly, monthly, or even yearly. These reports are presented beautifully in graphical and tabular form that gives a clear picture of the knowledge gaps, failed searches, worst and top-performing articles, and a lot more. Other notable features of the tool include workflow approvals, revision history, and context-sensitive help in the form of tooltips and lightboxes. Last but not the least, this simple knowledge base tool connects beautifully with its sibling tools - ProProfs Desk and Live Chat, promising a holistic solution for your business needs. Furthermore, its external integrations with tools like Zendesk, Freshdesk, Slack, and Google Analytics, among others, can help you explore the full potential of this software. ProProfs Knowledge Base comes with a trial period of 15 days that’s absolutely free of cost. Its paid plans start from $30/author/month. Wondering if ProProfs Knowledge Base is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. ## ProProfs Knowledge Base User Interface ## Popular ProProfs Knowledge Base Alternatives Main Product ProProfs Knowledge Base 4.7 [(28)](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.52Value for money - 4.52Customer support - 4.45Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [Document360](https://www.softwareadvice.com/crm/document360-profile/) 4.7 [(292)](https://www.softwareadvice.com/crm/document360-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.46Value for money - 4.81Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price ## ProProfs Knowledge Base Pricing and Plans Starting price: $79.00 per month Free Trial Free Version Free $0.00 per month No plan information available Business Monthly $79.00 flat rate, per month No plan information available Business Annually $588.00 flat rate, per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ProProfs Knowledge Base Features - Popular features found in Knowledge Management Access Controls/Permissions Catalog Management Collaboration Tools Commenting/Notes Content Management Data Import/Export Discussions/Forums Document Management Self Service Portal Text Editing - More features of ProProfs Knowledge Base Activity Dashboard Activity Tracking Alerts/Notifications API Asset Discovery Calendar Management Change Tracking Chatbot Checklists Communication Management Compliance Tracking Configuration Management Content Library Credential Management CRM Customer Journey Mapping Customer Segmentation Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Visualization Decision Support Documentation Management Document Automation Document Capture Document Storage Drag & Drop Drag & Drop Editor Email Alerts Engagement Tracking Feedback Management File Management File Sharing Forms Management For the IT sector Framework Management Full Text Search Gantt/Timeline View IT Asset Management IT Asset Tracking IT Reporting Knowledge Base Management Knowledge Library Knowledge Management Live Chat Mobile Alerts Mobile Interface Multi-Channel Communication Multi-Channel Data Collection Multi-Language Negative Feedback Management NPS Survey Structure Online Forums Password Management Pre-built Templates Predictive Analytics Process Management Project Tracking Real-Time Analytics Real-Time Notifications Real-Time Reporting Relationship Mapping Reporting/Analytics Reporting & Statistics Rich Text Editor Search/Filter Security Management SEO Management Single Sign On Social Media Integration SSL Security Survey/Poll Management Surveys & Feedback Tagging Templates Text Analysis Third-Party Integrations Trend Analysis User Management Version Control Visual Analytics Web Notifications Website Integration Website Monitoring Widgets Wiki Workflow Automation Workflow Management WYSIWYG Editor ## ProProfs Knowledge Base Integrations Zendesk Suite Integration rated undefined from -1 review Olark Integration rated undefined from -1 review Wufoo Integration rated undefined from -1 review Tidio Integration rated undefined from -1 review Jira Integration rated undefined from -1 review LiveChat Integration rated undefined from -1 review See all 13 integrations ## ProProfs Knowledge Base User Reviews Overall Rating 4.7 Ratings Breakdown 5 79% 4 14% 3 4% 2 4% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.5 Customer support 4.5 Functionality 4.5 Uttam Kumar S. Verified reviewer Automotive 51-200 employees Used daily for more than 2 years Review source Reviewed August 2023 Accessible and Secure Knowledge Base 5 I have mainly used it to share information with different audiences, such as internal staff, external partners, or customers. It has helped me maintain the confidentiality and integrity of my data and comply with various regulations and standards. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: ProProfs Knowledge Base allows me to control the access and visibility of my knowledge base. I can make it public or restrict it to specific users or groups by enabling the privacy settings. Single sign-on, password protection, IP restriction, SSL encryption, and two-factor authentication are some of the features I find helpful regarding data security. Cons: I have nothing to dislike but would appreciate even simpler context-sensitive help. Read More VR Verified Reviewer Computer Software 201-500 employees Used daily for more than 2 years Review source Reviewed January 2020 Very Flexible Knowledgebase Software for Managing Multiple Sites 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily. Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate Cons: Workflow approvals could use improvement. Tooltips, lightboxes & pop-ups require involvement from our development team. Reasons for choosing ProProfs Knowledge Base ProProfs Knowledgebase had the most value, flexibility and advanced features for the price. Vendor Response Thanks for sharing your views on ProProfs knowledge base. Replied January 2020 Read More VC Valerie C. Verified reviewer Legal Services 2-10 employees Used daily for more than 2 years Review source Reviewed August 2021 ProProfs needs to add features to their software to keep up with Thinkific 2 The training platform is very expensive for what you get and the quiz maker is equally expensive for the features it offers. The platform does not come with a website and many features are almost impossible to find as there is no clear direction to them nor is there a list of what the features are or where to find them. For example, there is a landing page, but in the 5 years that I was with ProProfs, I never knew it existed. Ratings Breakdown 5 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: I liked that ProProfs is very user friendly and it's easy to create courses or quizzes and add certificates and social media and email features. Cons: I did not like that it was very expensive compared to similar platforms and it does not come with a website. Managing the landing pages is difficult as it is almost impossible to find access. Many features have hidden access, not very visible and it's easy to forget where things are as a lot of features are not labeled. Reasons for choosing ProProfs Knowledge Base I did not know that the other products existed at the time and the ones that I did find did not offer a certificate, which I needed for my product. Read More VR Verified Reviewer Information Technology and Services 501-1000 employees Used daily for less than 12 months Review source Reviewed June 2021 Ideal for Customer Support Process 5 ProProfs Knowledge Base came as a breath of fresh air for us at a time when we were struggling with our support process. The speed at which we were receiving tickets was overwhelming to handle for a small support team. Our support system was about to crash, with the large inflow of tickets each day. That’s when ProProfs Knowledge Base came to our rescue. It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload. And we are happy that we achieved this in a short time. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: ProProfs Knowledge Base is a simple tool that scores high on its powerful features and third-party integrations. When we first started using the tool, we had no idea that it would be a no-brainer to use. The interface is very simple, and the tool integrates well with our current help desk tools. We use Freshdesk currently for help desk tickets. ProProfs integration with Freshdesk has further enhanced our support process. Cons: Frankly, we will have to use the tool for some more time to identify any possible faults in it. Vendor Response Thanks for sharing your review on ProProfs Knowledge Base. Replied June 2021 Read More Deepak S. Verified reviewer Computer Software 201-500 employees Used weekly for less than 2 years Review source Reviewed September 2023 With Contextual Help, user experience has improved a lot! 5 We were overwhelmed with support requests for common issues that could easily be solved. With contextual help, we have empowered our users to find solutions independently, significantly reducing our support workload and enhancing customer satisfaction. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I like how the Contextual Help feature provides integrated assistance to our help site, making it an easy-to-read experience for our knowledge base. It helps our team understand complicated terms and includes additional information with tooltips, lightboxes, and popups. Cons: While the contextual help is extensive, there might be room for adding more tooltips or pop-ups. Read More SS Shruti S. Verified reviewer Accounting 11-50 employees Used weekly for less than 12 months Review source Reviewed June 2023 User-Friendly & Versatile Software 5 The intuitive interface and user-friendly editor have made the tool accessible to team members with varying technical expertise. By centralizing our knowledge base, we have experienced improved collaboration, streamlined information sharing, and enhanced productivity. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: From the moment we started using the software, their support team has been responsive, knowledgeable, and dedicated to resolving any issues or queries we had. Their prompt assistance and willingness to go the extra mile have made our experience with ProProfs Knowledge Base even more positive. Cons: The reporting and analytics features could be more robust, providing deeper insights into user engagement and content performance. Read More VR Verified Reviewer Computer & Network Security 11-50 employees Used weekly for less than 12 months Review source Reviewed November 2020 Perfect for Employee Onboarding 5 It has been a smooth ride since the day we started using ProProfs Knowledge Base. Employee training and onboarding is now less time consuming and more valuable for our workforce. Employees can now enhance their skills, subject knowledge, and increase their understanding of our work dynamics, with the help of our online training document. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We found ProProfs Knowledge Base immensely helpful as far as employee onboarding is concerned. It helped us create online training documentation that new hires can access conveniently to get acquainted with our work culture, policies, projects, and more. The best part is that it’s easy to use. Employees didn’t take much time to get familiar with the product. They instantly started using it to create and manage our training document. Cons: Zero complaints as of now. The current features of the software are amazing. We’d like to see better features that can make the experience even more memorable. Reasons for switching to ProProfs Knowledge Base Pricing and features Vendor Response Thanks for sharing your views on ProProfs Knowledge Base. Replied December 2020 Read More VR Verified Reviewer Executive Office 51-200 employees Used weekly for less than 12 months Review source Reviewed April 2022 Reliable tool with security and compliance 5 Security of content has always been a priority for us. ProProfs Knowledge Base has assured that our sensitive company information is fully protected. It offers excellent security features. Additionally, the tool is GDPR compliant, so we don’t have to worry about any security lapses. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: We can track the revision history of recent changes, set IP restrictions, and assign user roles to people accessing the knowledge base. Moreover, we can add conditions to hide or display specific content on the knowledge base for different users. Cons: It would be great to see features such as co-editing in the upcoming versions of the tool. Read More Jacqueline R. Verified reviewer Used unspecified for less than 2 years Review source Reviewed May 2016 Best tool for customer support 5 I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules! Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support Pros: I think it is a great tool for reducing expenses as customers can access helpsites and resolve their issues themselves without any hassles. Also, helpsites can be easily accessed from anywhere & anytime. Cons: It served me all the purposes, so for me, there was nothing that I disliked about this product. Vendor Response Thank you for sharing your review. Replied October 2019 Read More Trever E. Verified reviewer Warehousing 1001-5000 employees Used weekly for less than 6 months Review source Reviewed December 2018 Perfect for Small Knowledgebases 4 For knowledge-sharing and documenting within our smallish (30+) team, this fit the bill for ease of use, as well as being very affordable. I compared many other similar software packages, this was the only one that gave editor rights to so many users for such a reasonable cost. I love wiki software, but the open-source standard "wiki" software has a learning curve to get a handle on formatting, linking etc. Avoid all that hassle by choosing ProProfs. Ratings Breakdown 5 Ease of use 5 Value for money 4 Functionality Pros: Our previous kb software required users to arduously navigate to get to the editor; with ProProfs, uses can be editors, and with the click of a button enter "edit mode", quickly adding content or updating articles. Love being able to drag & drop photos and documents directly into the software. Cons: There are only a limited number of canned layouts and color schemes to use; would like to see more variety of templates offered, but we found one that worked well enough. Vendor Response Thank you for sharing your review and feedback. Replied October 2019 Read More Showing 1 - 10 of 28 Reviews [See All Reviews](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/reviews/) ## Other Top Recommended Knowledge Management Software [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (728) Recently recommended **11** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (519) Recently recommended **8** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **6** times [Document360](https://www.softwareadvice.com/crm/document360-profile/) **4.7** (292) Recently recommended **5** times Stuck Between Options? Our experts can help you compare ProProfs Knowledge Base with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice