--- title: "ProProfs Knowledge Base Software Reviews, Demo & Pricing - 2026" description: "Review of ProProfs Knowledge Base Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / ProProfs Knowledge Base Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/reviews/) # ProProfs Knowledge Base Review From $79-$588/month Free version Free trial 3 plans Wondering if ProProfs Knowledge Base is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ProProfs Knowledge Base 4.7 [(29)](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/reviews/) Pricing Starting at $79.00 flat rate per month ### About ProProfs Knowledge Base ProProfs Knowledge Base is a simple cloud-based tool that helps you create a public and private knowledge base, help centers, FAQs, documentation, manuals, and much more. Suitable for all kinds of businesses, the software can be quickly set up and configured without any specialized training or coding skills. The tool’s vast library of templates helps you jump straight into the content creation process without worrying about the structure of documents. You can start fresh on a clean slate with its online editor or import existing files (PDF, Word docs, Excel sheets, and Powerpoint presentations) to pace up the process of creating articles. As a fully customizable tool, it allows you to change fonts, themes, and colors and keep its styling consistent with your company's branding. If you are good at coding, you can edit the CSS and tailor the layout of the pages to your liking. You can also create a custom domain for your knowledge base and give it a unique identity. What more? The tool’s advanced user management system lets you exercise complete control over who can access what and perform which activities. For example, you can set granular roles and permissions for all use... rs. Some can be assigned the role of administrators, while others can be made to work as contributors and editors. This is a great feature that boosts collaboration in teams while ensuring that the content remains in the right hands. With features like single sign-on and password controls, the security of your knowledge base is never compromised. With your knowledge base protected from unauthorized access, critical business information stays with the right people. Another interesting feature of ProProfs Knowledge Base is its built-in reports that can be generated weekly, monthly, or even yearly. These reports are presented beautifully in graphical and tabular form that gives a clear picture of the knowledge gaps, failed searches, worst and top-performing articles, and a lot more. Other notable features of the tool include workflow approvals, revision history, and context-sensitive help in the form of tooltips and lightboxes. Last but not the least, this simple knowledge base tool connects beautifully with its sibling tools - ProProfs Desk and Live Chat, promising a holistic solution for your business needs. Furthermore, its external integrations with tools like Zendesk, Freshdesk, Slack, and Google Analytics, among others, can help you explore the full potential of this software. ProProfs Knowledge Base comes with a trial period of 15 days that’s absolutely free of cost. Its paid plans start from $30/author/month. Wondering if ProProfs Knowledge Base is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. ## ProProfs Knowledge Base User Interface ## Popular ProProfs Knowledge Base Alternatives Main Product ProProfs Knowledge Base 4.7 [(29)](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.50Value for money - 4.50Customer support - 4.48Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) 4.5 [(3720)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.28Value for money - 4.28Customer support - 4.37Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/) 4.6 [(342)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.44Value for money - 4.43Customer support - 4.54Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(797)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Document360](https://www.softwareadvice.com/crm/document360-profile/) 4.7 [(292)](https://www.softwareadvice.com/crm/document360-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.46Value for money - 4.81Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) 4.4 [(15482)](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.28Value for money - 4.20Customer support - 4.44Functionality Pricing Starting at $7.91 per month Get Price ## ProProfs Knowledge Base Pricing and Plans Starting price: $79.00 per month Free Trial Free Version Free $0.00 per month No plan information available Business Monthly $79.00 flat rate, per month No plan information available Business Annually $588.00 flat rate, per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ProProfs Knowledge Base Features - Popular features found in Knowledge Management Access Controls/Permissions Catalog Management Collaboration Tools Commenting/Notes Content Management Data Import/Export Discussions/Forums Document Management Self Service Portal Text Editing - More features of ProProfs Knowledge Base Activity Dashboard Activity Tracking Alerts/Notifications API Asset Discovery Calendar Management Change Tracking Chatbot Checklists Communication Management Compliance Tracking Configuration Management Content Library Credential Management CRM Customer Journey Mapping Customer Segmentation Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Visualization Decision Support Documentation Management Document Automation Document Capture Document Storage Drag & Drop Drag & Drop Editor Email Alerts Engagement Tracking Feedback Management File Management File Sharing Forms Management For the IT sector Framework Management Full Text Search Gantt/Timeline View IT Asset Management IT Asset Tracking IT Reporting Knowledge Base Management Knowledge Library Knowledge Management Live Chat Mobile Alerts Mobile Interface Multi-Channel Communication Multi-Channel Data Collection Multi-Language Negative Feedback Management NPS Survey Structure Online Forums Password Management Pre-built Templates Predictive Analytics Process Management Project Tracking Real-Time Analytics Real-Time Notifications Real-Time Reporting Relationship Mapping Reporting/Analytics Reporting & Statistics Rich Text Editor Search/Filter Security Management SEO Management Single Sign On Social Media Integration SSL Security Survey/Poll Management Surveys & Feedback Tagging Templates Text Analysis Third-Party Integrations Trend Analysis User Management Version Control Visual Analytics Web Notifications Website Integration Website Monitoring Widgets Wiki Workflow Automation Workflow Management WYSIWYG Editor ## ProProfs Knowledge Base Integrations Zendesk Suite Integration rated undefined from -1 review Olark Integration rated undefined from -1 review Wufoo Integration rated undefined from -1 review Tidio Integration rated undefined from -1 review Jira Integration rated undefined from -1 review LiveChat Integration rated undefined from -1 review See all 13 integrations ## ProProfs Knowledge Base User Reviews ## ProProfs Knowledge Base customer ratings - Overall rating: 4.7/5 - Total reviews: 29 ### Rating distribution - 5 stars: 23 reviews (79%) - 4 stars: 4 reviews (14%) - 3 stars: 1 reviews (3%) - 2 stars: 1 reviews (3%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.5/5 - Customer support: 4.5/5 - Functionality: 4.5/5 --- ### The AI ended up being more useful than we expected - Overall rating: 5/5 - Reviewer: Ahsanul H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered We acquired ProProfs because we needed a very simple knowledge base. We used it for some time and the AI soon realized to be one of our most convenient features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros When we write fresh documentation, we always use AI writer to help us with the first draft. AI search it too has us a markable impact. you trained on natural human questions and not scrolling through multiple article to find their answer … Another feature we have used a bit more is Ai guide creator. Creates a screenshot guide from a screen recording,,, which takes way less time than writing each step manually. We also appreciate the fact that the reports highlight failed searches and content voids. /// It makes the decision of what to update next rather than a guessing process. #### Cons It would be nice to have more customization features available in the editor, but overall it has been easy to use. --- ### Very Flexible Knowledgebase Software for Managing Multiple Sites - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily. Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate #### Cons Workflow approvals could use improvement. Tooltips, lightboxes & pop-ups require involvement from our development team. #### Reasons for choosing ProProfs Knowledge Base ProProfs Knowledgebase had the most value, flexibility and advanced features for the price. #### Vendor response Thanks for sharing your views on ProProfs knowledge base. Replied January 2020 --- ### ProProfs needs to add features to their software to keep up with Thinkific - Overall rating: 2/5 - Reviewer: Valerie C. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The training platform is very expensive for what you get and the quiz maker is equally expensive for the features it offers. The platform does not come with a website and many features are almost impossible to find as there is no clear direction to them nor is there a list of what the features are or where to find them. For example, there is a landing page, but in the 5 years that I was with ProProfs, I never knew it existed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I liked that ProProfs is very user friendly and it's easy to create courses or quizzes and add certificates and social media and email features. #### Cons I did not like that it was very expensive compared to similar platforms and it does not come with a website. Managing the landing pages is difficult as it is almost impossible to find access. Many features have hidden access, not very visible and it's easy to forget where things are as a lot of features are not labeled. #### Reasons for choosing ProProfs Knowledge Base I did not know that the other products existed at the time and the ones that I did find did not offer a certificate, which I needed for my product. --- ### Accessible and Secure Knowledge Base - Overall rating: 5/5 - Reviewer: Uttam Kumar S. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered I have mainly used it to share information with different audiences, such as internal staff, external partners, or customers. It has helped me maintain the confidentiality and integrity of my data and comply with various regulations and standards. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ProProfs Knowledge Base allows me to control the access and visibility of my knowledge base. I can make it public or restrict it to specific users or groups by enabling the privacy settings. Single sign-on, password protection, IP restriction, SSL encryption, and two-factor authentication are some of the features I find helpful regarding data security. #### Cons I have nothing to dislike but would appreciate even simpler context-sensitive help. --- ### Ideal for Customer Support Process - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered ProProfs Knowledge Base came as a breath of fresh air for us at a time when we were struggling with our support process. The speed at which we were receiving tickets was overwhelming to handle for a small support team. Our support system was about to crash, with the large inflow of tickets each day. That’s when ProProfs Knowledge Base came to our rescue. It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload. And we are happy that we achieved this in a short time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ProProfs Knowledge Base is a simple tool that scores high on its powerful features and third-party integrations. When we first started using the tool, we had no idea that it would be a no-brainer to use. The interface is very simple, and the tool integrates well with our current help desk tools. We use Freshdesk currently for help desk tickets. ProProfs integration with Freshdesk has further enhanced our support process. #### Cons Frankly, we will have to use the tool for some more time to identify any possible faults in it. #### Vendor response Thanks for sharing your review on ProProfs Knowledge Base. Replied June 2021 --- ### With Contextual Help, user experience has improved a lot! - Overall rating: 5/5 - Reviewer: Deepak S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered We were overwhelmed with support requests for common issues that could easily be solved. With contextual help, we have empowered our users to find solutions independently, significantly reducing our support workload and enhancing customer satisfaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how the Contextual Help feature provides integrated assistance to our help site, making it an easy-to-read experience for our knowledge base. It helps our team understand complicated terms and includes additional information with tooltips, lightboxes, and popups. #### Cons While the contextual help is extensive, there might be room for adding more tooltips or pop-ups. --- ### User-Friendly & Versatile Software - Overall rating: 5/5 - Reviewer: Shruti S. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered The intuitive interface and user-friendly editor have made the tool accessible to team members with varying technical expertise. By centralizing our knowledge base, we have experienced improved collaboration, streamlined information sharing, and enhanced productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From the moment we started using the software, their support team has been responsive, knowledgeable, and dedicated to resolving any issues or queries we had. Their prompt assistance and willingness to go the extra mile have made our experience with ProProfs Knowledge Base even more positive. #### Cons The reporting and analytics features could be more robust, providing deeper insights into user engagement and content performance. --- ### Perfect for Employee Onboarding - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered It has been a smooth ride since the day we started using ProProfs Knowledge Base. Employee training and onboarding is now less time consuming and more valuable for our workforce. Employees can now enhance their skills, subject knowledge, and increase their understanding of our work dynamics, with the help of our online training document. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We found ProProfs Knowledge Base immensely helpful as far as employee onboarding is concerned. It helped us create online training documentation that new hires can access conveniently to get acquainted with our work culture, policies, projects, and more. The best part is that it’s easy to use. Employees didn’t take much time to get familiar with the product. They instantly started using it to create and manage our training document. #### Cons Zero complaints as of now. The current features of the software are amazing. We’d like to see better features that can make the experience even more memorable. #### Reasons for switching to ProProfs Knowledge Base Pricing and features #### Vendor response Thanks for sharing your views on ProProfs Knowledge Base. Replied December 2020 --- ### Best tool for customer support - Overall rating: 5/5 - Reviewer: Jacqueline R. - Verified reviewer: Yes - Product usage: Used unspecified for less than 2 years - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 #### Pros I think it is a great tool for reducing expenses as customers can access helpsites and resolve their issues themselves without any hassles. Also, helpsites can be easily accessed from anywhere & anytime. #### Cons It served me all the purposes, so for me, there was nothing that I disliked about this product. #### Vendor response Thank you for sharing your review. Replied October 2019 --- ### Perfect for Small Knowledgebases - Overall rating: 4/5 - Reviewer: Trever E. - Verified reviewer: Yes - Industry: Warehousing - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For knowledge-sharing and documenting within our smallish (30+) team, this fit the bill for ease of use, as well as being very affordable. I compared many other similar software packages, this was the only one that gave editor rights to so many users for such a reasonable cost. I love wiki software, but the open-source standard "wiki" software has a learning curve to get a handle on formatting, linking etc. Avoid all that hassle by choosing ProProfs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Our previous kb software required users to arduously navigate to get to the editor; with ProProfs, uses can be editors, and with the click of a button enter "edit mode", quickly adding content or updating articles. Love being able to drag & drop photos and documents directly into the software. #### Cons There are only a limited number of canned layouts and color schemes to use; would like to see more variety of templates offered, but we found one that worked well enough. #### Vendor response Thank you for sharing your review and feedback. Replied October 2019 --- Showing 1 - 10 of 29 Reviews [See All Reviews](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/reviews/) ## ProProfs Knowledge Base Popular Comparisons [Confluence vs ProProfs Knowledge Base](https://www.softwareadvice.com/project-management/confluence-profile/vs/pro-profs-knowledgebase/)[IT Glue vs ProProfs Knowledge Base](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/pro-profs-knowledgebase/)[Freshservice vs ProProfs Knowledge Base](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/pro-profs-knowledgebase/)[Document360 vs ProProfs Knowledge Base](https://www.softwareadvice.com/crm/document360-profile/vs/pro-profs-knowledgebase/)[Nuclino vs ProProfs Knowledge Base](https://www.softwareadvice.com/collaboration/nuclino-profile/vs/pro-profs-knowledgebase/) ## Other Top Recommended Knowledge Management Software [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (797) Recently recommended **10** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **6** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **4** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **4** times Stuck Between Options? 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