--- title: "ProProfs Knowledge Base Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ProProfs Knowledge Base. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ProProfs Knowledge Base is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / [ProProfs Knowledge Base](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/) / ProProfs Knowledge Base Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/) Reviews # ProProfs Knowledge Base User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 29 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 23 reviews (79%) - 4 stars: 4 reviews (14%) - 3 stars: 1 reviews (3%) - 2 stars: 1 reviews (3%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I like how the Contextual Help feature provides integrated assistance to our help site, making it an easy-to-read experience for our knowledge base. - It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload. And we are happy that we achieved this in a short time. - Thanks to its simplicity, we could use it to create different kinds of knowledge base for our teams, helping them combat challenges related to knowledge management. ## ProProfs Knowledge Base customer reviews Showing reviews 1-25 of 29 (page 1). ### The AI ended up being more useful than we expected - Overall rating: 5/5 - Reviewer: Ahsanul H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered We acquired ProProfs because we needed a very simple knowledge base. We used it for some time and the AI soon realized to be one of our most convenient features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros When we write fresh documentation, we always use AI writer to help us with the first draft. AI search it too has us a markable impact. you trained on natural human questions and not scrolling through multiple article to find their answer … Another feature we have used a bit more is Ai guide creator. Creates a screenshot guide from a screen recording,,, which takes way less time than writing each step manually. We also appreciate the fact that the reports highlight failed searches and content voids. /// It makes the decision of what to update next rather than a guessing process. #### Cons It would be nice to have more customization features available in the editor, but overall it has been easy to use. --- ### Very Flexible Knowledgebase Software for Managing Multiple Sites - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily. Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate #### Cons Workflow approvals could use improvement. Tooltips, lightboxes & pop-ups require involvement from our development team. #### Reasons for choosing ProProfs Knowledge Base ProProfs Knowledgebase had the most value, flexibility and advanced features for the price. #### Vendor response Thanks for sharing your views on ProProfs knowledge base. Replied January 2020 --- ### ProProfs needs to add features to their software to keep up with Thinkific - Overall rating: 2/5 - Reviewer: Valerie C. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The training platform is very expensive for what you get and the quiz maker is equally expensive for the features it offers. The platform does not come with a website and many features are almost impossible to find as there is no clear direction to them nor is there a list of what the features are or where to find them. For example, there is a landing page, but in the 5 years that I was with ProProfs, I never knew it existed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I liked that ProProfs is very user friendly and it's easy to create courses or quizzes and add certificates and social media and email features. #### Cons I did not like that it was very expensive compared to similar platforms and it does not come with a website. Managing the landing pages is difficult as it is almost impossible to find access. Many features have hidden access, not very visible and it's easy to forget where things are as a lot of features are not labeled. #### Reasons for choosing ProProfs Knowledge Base I did not know that the other products existed at the time and the ones that I did find did not offer a certificate, which I needed for my product. --- ### Accessible and Secure Knowledge Base - Overall rating: 5/5 - Reviewer: Uttam Kumar S. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered I have mainly used it to share information with different audiences, such as internal staff, external partners, or customers. It has helped me maintain the confidentiality and integrity of my data and comply with various regulations and standards. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ProProfs Knowledge Base allows me to control the access and visibility of my knowledge base. I can make it public or restrict it to specific users or groups by enabling the privacy settings. Single sign-on, password protection, IP restriction, SSL encryption, and two-factor authentication are some of the features I find helpful regarding data security. #### Cons I have nothing to dislike but would appreciate even simpler context-sensitive help. --- ### Ideal for Customer Support Process - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered ProProfs Knowledge Base came as a breath of fresh air for us at a time when we were struggling with our support process. The speed at which we were receiving tickets was overwhelming to handle for a small support team. Our support system was about to crash, with the large inflow of tickets each day. That’s when ProProfs Knowledge Base came to our rescue. It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload. And we are happy that we achieved this in a short time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ProProfs Knowledge Base is a simple tool that scores high on its powerful features and third-party integrations. When we first started using the tool, we had no idea that it would be a no-brainer to use. The interface is very simple, and the tool integrates well with our current help desk tools. We use Freshdesk currently for help desk tickets. ProProfs integration with Freshdesk has further enhanced our support process. #### Cons Frankly, we will have to use the tool for some more time to identify any possible faults in it. #### Vendor response Thanks for sharing your review on ProProfs Knowledge Base. Replied June 2021 --- ### With Contextual Help, user experience has improved a lot! - Overall rating: 5/5 - Reviewer: Deepak S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered We were overwhelmed with support requests for common issues that could easily be solved. With contextual help, we have empowered our users to find solutions independently, significantly reducing our support workload and enhancing customer satisfaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how the Contextual Help feature provides integrated assistance to our help site, making it an easy-to-read experience for our knowledge base. It helps our team understand complicated terms and includes additional information with tooltips, lightboxes, and popups. #### Cons While the contextual help is extensive, there might be room for adding more tooltips or pop-ups. --- ### User-Friendly & Versatile Software - Overall rating: 5/5 - Reviewer: Shruti S. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered The intuitive interface and user-friendly editor have made the tool accessible to team members with varying technical expertise. By centralizing our knowledge base, we have experienced improved collaboration, streamlined information sharing, and enhanced productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From the moment we started using the software, their support team has been responsive, knowledgeable, and dedicated to resolving any issues or queries we had. Their prompt assistance and willingness to go the extra mile have made our experience with ProProfs Knowledge Base even more positive. #### Cons The reporting and analytics features could be more robust, providing deeper insights into user engagement and content performance. --- ### Perfect for Employee Onboarding - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered It has been a smooth ride since the day we started using ProProfs Knowledge Base. Employee training and onboarding is now less time consuming and more valuable for our workforce. Employees can now enhance their skills, subject knowledge, and increase their understanding of our work dynamics, with the help of our online training document. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We found ProProfs Knowledge Base immensely helpful as far as employee onboarding is concerned. It helped us create online training documentation that new hires can access conveniently to get acquainted with our work culture, policies, projects, and more. The best part is that it’s easy to use. Employees didn’t take much time to get familiar with the product. They instantly started using it to create and manage our training document. #### Cons Zero complaints as of now. The current features of the software are amazing. We’d like to see better features that can make the experience even more memorable. #### Reasons for switching to ProProfs Knowledge Base Pricing and features #### Vendor response Thanks for sharing your views on ProProfs Knowledge Base. Replied December 2020 --- ### Best tool for customer support - Overall rating: 5/5 - Reviewer: Jacqueline R. - Verified reviewer: Yes - Product usage: Used unspecified for less than 2 years - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 #### Pros I think it is a great tool for reducing expenses as customers can access helpsites and resolve their issues themselves without any hassles. Also, helpsites can be easily accessed from anywhere & anytime. #### Cons It served me all the purposes, so for me, there was nothing that I disliked about this product. #### Vendor response Thank you for sharing your review. Replied October 2019 --- ### Perfect for Small Knowledgebases - Overall rating: 4/5 - Reviewer: Trever E. - Verified reviewer: Yes - Industry: Warehousing - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For knowledge-sharing and documenting within our smallish (30+) team, this fit the bill for ease of use, as well as being very affordable. I compared many other similar software packages, this was the only one that gave editor rights to so many users for such a reasonable cost. I love wiki software, but the open-source standard "wiki" software has a learning curve to get a handle on formatting, linking etc. Avoid all that hassle by choosing ProProfs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Our previous kb software required users to arduously navigate to get to the editor; with ProProfs, uses can be editors, and with the click of a button enter "edit mode", quickly adding content or updating articles. Love being able to drag & drop photos and documents directly into the software. #### Cons There are only a limited number of canned layouts and color schemes to use; would like to see more variety of templates offered, but we found one that worked well enough. #### Vendor response Thank you for sharing your review and feedback. Replied October 2019 --- ### We use ProProfs KB as the primary documentation platform for all our new Cloud-based products. - Overall rating: 5/5 - Reviewer: Ron J. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ProProfs KB is similar to much more expensive and complicated Help Authoring Tools, but extremely user-friendly, always available online, and can be used on any platform with a browser. The tool is very flexible for a variety of purposes, and can be used as simple FAQ/knowledgebase or complex enterprise documentation solution, as we've done. ProProfs KB is also extremely reliable, we've experience almost no discernible down-time over the two years of using them. The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors. #### Cons For the price/value, there aren't too many cons with ProProfs KB. There are a few quirks and some features don't always work as advertised, but we've usually been able to find reasonable work-arounds on our own or with help from support. #### Vendor response Thank you for sharing your review. Replied October 2019 --- ### Reliable tool with security and compliance - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Executive Office - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Security of content has always been a priority for us. ProProfs Knowledge Base has assured that our sensitive company information is fully protected. It offers excellent security features. Additionally, the tool is GDPR compliant, so we don’t have to worry about any security lapses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We can track the revision history of recent changes, set IP restrictions, and assign user roles to people accessing the knowledge base. Moreover, we can add conditions to hide or display specific content on the knowledge base for different users. #### Cons It would be great to see features such as co-editing in the upcoming versions of the tool. --- ### Simple, Flexible, & Versatile Self-service Knowledge Base - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered We are happy to have an all-in-one tool. The experience has been fuss-free till now. Thanks to its simplicity, we could use it to create different kinds of knowledge base for our teams, helping them combat challenges related to knowledge management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We chose the tool in the first place because of its simplicity and versatility. We wanted something that could help us create a self-help knowledge base for different teams - HR, product, sales and support. Thanks to its variety of templates, we could easily create different kinds of knowledge base for our teams. Also, the tool allowed us to customize everything from scratch, right from themes, logo, header and footer, and much more. #### Cons Some of its features were a little technical so we couldn’t understand them in the first go. But the company’s support team was always available for assistance, making our overall experience hassle-free. #### Vendor response Thanks for sharing your views on ProProfs Knowledge Base. Replied October 2020 --- ### A Great Way to Organize Documentation for Our End Users - Overall rating: 5/5 - Reviewer: Peg R. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered We used ProProfs to separate documentation from our learning management system when the volume got overwhelming. Our users love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the search function, and how it provides Google-like results. We no longer hear complaints about not being able to find information. #### Cons There were a couple of things that were not that intuitive, but support was great about educating us when needed. #### Vendor response Thank you for sharing your reviews for our product, ProProfs Knowledge Base. Also, support team at ProProfs is glad to hear this appreciation from your end. Replied October 2019 --- ### Created online FAQs for Customers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered ProProfs Knowledge Base has been a huge help. We were desperately looking for a decent tool for our customer support FAQs when we got to know about ProProfs. Using the software, we have built a fully functional FAQ section on our website. It is more like a comprehensive help site, with questions, answers, lots of how-to videos, and other helpful content. Our customers are happy, we are happy! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ProProfs Knowledge Base is undoubtedly the easiest tool I have used so far. No download, setup, or coding skills are needed to use the tool. That came as a relief as my team could instantly start using it without the unnecessary fuss. #### Cons I faced a few technical issues initially, but ProProfs’ support team was quick enough to come to our rescue. --- ### Nice Product to use in our company - Overall rating: 5/5 - Reviewer: Deepesh R. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered .It is nice product to use . I got wow experience in this product. Support is also awesome. Up time is 99.99%+. I like this due to SPA. It is very nice for internal document ion. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like most Import and export feature of this software. We can export our content and use this as our static webpage. It also generate whole site in PDF. I can import robohelp document, word document to KB #### Cons I have on cons. Workflow is not strong feature #### Vendor response Thank you for sharing your review. Replied October 2019 --- ### Good tool for FAQ or internal Knowledgebase - Overall rating: 4/5 - Reviewer: Nadia H. - Verified reviewer: Yes - Product usage: Used unspecified for free trial - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered We has a double-pronged use of a knowledgebase software like ProProfs. One was for creating an FAQ for our website, answering questions of our customers. The other was for helping our internal teams to share their knowledge with each other via an internal FAQ. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 #### Pros I must say ProProfs of all the other help authoring tools we tried was the easiest to get started with. The editor is intuitive to use and creating pages was relatively easy and fast. #### Cons I wish they extend the Forever Free plan to more than just 20 pages :) --- ### Writing FAQ's has never been easier - Overall rating: 4/5 - Reviewer: Pankaj R. - Verified reviewer: Yes - Product usage: Used weekly for less than 12 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered An ideal product for e-commerce businesses. I would recommend this to anyone needing a solid knowledge base with an array of features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros A flexible product that comes equipped with an array of tools and features. If someone dreads writing online FAQs, this software provided FAQ templates to ease the FAQ designing process. #### Cons Runs fine on iOS devices, however, at times it lags on android. Overall I am satisfied with this tool. #### Vendor response Thank you for sharing your review. Replied October 2019 --- ### Good tool for contextual help in web apps - Overall rating: 4/5 - Reviewer: Angel R. - Verified reviewer: Yes - Product usage: Used unspecified for less than 12 months - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered We wanted to bring our desktop version and wanted to integrate ProProfs as the knowledge base for our web app so that we could bring contextual help such as tool tips and light boxes for our items in the app and it worked out perfectly. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 #### Pros The free trial is awesome as it support all the integration features The fact that they support integration with the ticketing tool Zendesk simplified things a lot #### Cons Wish that the contextual help feature was available with their team plan. #### Vendor response Thank you for sharing your review. Replied October 2019 --- ### Vikas Raj Yadav -.'s review - Overall rating: 5/5 - Reviewer: Vikas Raj Yadav -. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used unspecified for less than 12 months - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Great tool for internal collaboration - Overall rating: 5/5 - Reviewer: Mike A. - Verified reviewer: Yes - Product usage: Used unspecified for less than 12 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered I wanted a solution for my internal team to coordinate and collectively work together. We have a lot of employees who are constantly travelling because of business and we needed a system that can eradicate the geographical boundaries. ProProfs Knowledgebase was the tool we needed all along! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 #### Pros Its cloud based system and the accessibility from any device is really helpful. #### Cons Really there is nothing to dislike about ProProfs. #### Vendor response Thank you for sharing your review. Replied October 2019 --- ### Creating FAQs is Effortless With This Tool - Overall rating: 5/5 - Reviewer: Tadeáš A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered We are trying to make customer support as efficient as we can, and creating FAQs is the first step in that direction. The software helped us build a dedicated FAQ section on our website that's not only highly searchable but also helps visitors navigate smoothly across questions #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We could create a comprehensive FAQ section on our website with the help of this tool. Besides the fact that the tool is super simple to use, there are various features such as online editor, customization options, content snippets, tooltips, and popups, that turned out to be immensely helpful while creating FAQs #### Cons I think the tool covers more or less all the features that ideal knowledge base software should have #### Vendor response Thanks for sharing your feedback, We are glad you liked our product. Replied August 2020 --- ### Perfect for creating our product manual - Overall rating: 5/5 - Reviewer: Swati M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our primary goal was to create a product knowledge base that our customers could use to get acquainted with our software and research questions on their own. Our support team is also able to reference our knowledge base when responding to common customer inquiries. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ProProfs Knowledge Base's features are simple yet powerful. Our team got familiar with the tool in no time. It doesn’t require any coding knowledge and different teams were able to participate in building the product manual. #### Cons ProProfs Knowledge Base has all the features we are looking for. So far our experience with the software has been quite good and we are happy with its performance. #### Vendor response Thanks for sharing your views on ProProfs Knowledge Base. Replied September 2020 --- ### A decent tool for customer support - Overall rating: 5/5 - Reviewer: Joseph W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I wanted something that could help my customer support teams handle the huge number of queries they get every day. The tool was immensely helpful as I could create a centralized knowledge base, which is now used by support teams to answer customer queries. Call hold time has reduced and customer satisfaction rate has increased from the time I took this initiative. #### Cons It’s a decent tool, with good features. So as of now there’s nothing I did not like. But yes, if more unique features are added, it will definitely make the tool even better. #### Vendor response Thank you for sharing your review. We are glad you liked our product ProProfs Knowledge Base. Replied October 2019 --- ### Decent, but did not live up to the expectations - Overall rating: 3/5 - Reviewer: Giora S. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered We chose ProProfs with the intention of creating a great KB site that will make the process of creating wiki's easy and fast. At first it seemed to be just that - simple to get around, easy to edit, however I have been experiencing a lot of formatting issues especially when using images that are becoming a time consuming hassle. We have also been experiencing a lot of issues in integrating with Desk.com and customer support takes a long time to resolve. Overall the software provides what we need for our organization, however the execution is not great and requires a lot of improvement. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 #### Vendor response Thank you for sharing your review. Replied October 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/reviews/?page=2) --- ProProfs Knowledge Base Reviews, Pros and Cons - 2026 Software Advice