Provide Support software


Provide Support is a hybrid live chat and real-time website visitor monitoring solution that helps support teams in organizations to manage chat invitations, push pages, call transfers, canned answers and more. The solution can either be accessed via web browsers or deployed on-premise.

Key features apart from real-time visitor monitoring include customization and branding, native operator consoles, spell checker, auto-changing chat icon, multilingual support and web page push capability. Provide Support is suited for a wide variety of business sizes and industries such as insurance, pharmacy, real estate, travel and web designing and hosting.

Additionally, Provide Support includes live chat features, like agent-to-agent chats, the ability to transfer ongoing chats between agents, automatic emailing of chat transcripts and supports integration with Google Analytics. Services are offered on a monthly subscription basis that includes support via email, product videos and live chat.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

11 Reviews of Provide Support

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  • Tim from KEYLOK

    March 2018

    Basic live chat for website

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Easily accept and manage multiple chats with live customers

    Pros

    I like the operator console to chat with people on our website. It is available either through a desktop version, or if you aren't at your computer you can login via web browser. You can set auto responses and what to do if operators aren't available or don't answer. Integration with our Drupal website was easy.

    Cons

    I don't like the administrative portal. It is not clear how to add/delete/edit operators. Also the sound played for a chat is annoying and can easily be confused with a phone.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Provide Support, Provide Support, LLC

    June 2018

    Thanks a lot for your feedba¿k, Tim! We are currently working on updates of our software.

  • Kim from Physician's Plan Weight Loss & Wellness

    February 2018

    Great tool for our business!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ability to see all available operators who are available and manage the ability of our teams to answer the chats.

    Cons

    Making sure the program logs in automatically so my teams are connected. There are times they do not realize they are not connected and available.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Provide Support, Provide Support, LLC

    February 2018

    Dear Kim, we sincerely appreciate your taking time to provide your comments and feedback. We are glad that our live chat software serves you well. Best regards, Provide Support Team

  • Alain from Biopack & Logistics BVBA

    January 2018

    good application easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    more support to the end user

    Pros

    easy to use , simple setup addin users is in a click of the mouse.

    Cons

    limited feature limited adjustments like themes ...., there could be some adjustments here

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Provide Support, Provide Support, LLC

    January 2018

    Hi Alain. Thank you for your review. We appreciate all the feedback and we are glad that the overall product quality keeps you as our client for almost nine years. Provide Support Live Chat technical department is working on new features that will be presented to all customers. In the meanwhile we can offer you a couple of available chat messenger customization solutions which we can apply from our side. Our customer support representative will get in touch with you shortly to guide you through the process. Thank you. Best regards, Provide Support Team.

  • Craig from Safety Product Sales

    January 2018

    Great value for product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A great contact tool for following up on customers.

    Pros

    Works consistently well. Except for a few issues mentioned below, the response time is pretty good. I'm rethinking some strategies to try and capture some abandoned website users.

    Cons

    I do wish they would get a better way to import a text file to populate the canned response file but it still is a great value. Looking forward to the release of the statistics module. I've been waiting for a fix to it. It was a great reporting mechanism when it worked.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Provide Support, Provide Support, LLC

    January 2018

    Hi Craig. Thank you for taking your time for the review and for choosing Provide Support Live Chat as your customer support solution. We appreciate all the given feedback and we are glad that the tool helps you make conclusions and work towards new strategies. We work on new features and will soon present them to our customers. Best regards, Provide Support Team

  • Lisa from Substitute Teaching Division, STEDI.org

    January 2018

    Easy to use interface. Intuitive to new users.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I get to talk to my customers and help rectify any problems or concerns they may have.

    Pros

    I was apprehensive about using this chat platform as I had never used one before. It is simple and easy to learn. The icons are clearly understandable. You can see who is online and available as an operator. It shows when someone is typing which is so helpful. You know that someone is replying. I was very happy to learn this program and use it at work.

    Cons

    I would love a little more color and perhaps photos so they can see who they are talking to. It's a great platform, but could use a little updating in style and colors. The functionality is fantastic, no improvements needed there.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Provide Support, Provide Support, LLC

    January 2018

    Hi Lisa, We appreciate your review and we are happy that our product serves you well. Thank you. Regards, Provide Support Team

  • Olga from Targetprocess

    Number of employees: 51-200 employees

    January 2018

    used it before Livechat. livechat is far more easy and user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    possibility to support our customer online oh yes i recall the incoming chat ringing was awful!!!

    Cons

    there was no possibility to transfer chat to another person, only invite and you have to sit together in the room, makes no sense, only distraction

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Provide Support, Provide Support, LLC

    January 2018

    Hi Olga, Thank you for your review about our product. We appreciate your honest opinion. Thank you for your remarks as well, we would like to clarify some things: - There's no requirement to stay in the chat room. You can transfer the chat by inviting an operator and leave the room. - Though there is no option to customize sounds directly from the live chat console, this is still possible and our support team has a solution. We value the comfort of our customers. Our customer service team is always available and glad to assist with any questions our customers have. Thanks again. We appreciate your time. Regards, Provide Support Team

  • Tim from Conversion Logix

    Number of employees: 11-50 employees

    January 2018

    Great chat software that is both easy to use and user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer support that is always available and helpful. Easy to use software that was very user friendly when implementing. Custom reports that help me track our ROI and performance.

    Pros

    I like that this software is very easy to implement and get started very easily. All of the agents I have that use this feature are able to get trained in a short amount of time which really helps our team save time and money in training.

    I like the different options when it comes to customizing things to my specific needs based on client feedback and preferences.

    I like that customer support is very friendly, knowledgeable, and helpful whenever I have issues arise that I am not able to figure out on my own.

    Cons

    I wish there a more modern user interface that was a little more polished, but I like what we use currently. There is always room for improvement and I think this is one area that could be worked on.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Provide Support, Provide Support, LLC

    January 2018

    Hi Tim, Thank you for taking time to leave a review about Provide Support Live Chat. We appreciate your comments and a remark regarding the user interface. We are working on updates and improvements. We are glad that our customer support team serves you well. Thanks again. Regards, Provide Support Team

  • Birgit from All-Terrain Medical & Mobility

    Number of employees: 2-10 employees

    January 2017

    We love Provide Support Live Chat

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have Provide Support for years now and still feel that it is worth every penny. It is not expensive and billed every three months. You know who is on your website and where they go. that way you can identify errors or follow up with them over a proactive chat. thank you for a great product!

    Pros

    Costeffecticeness

    Cons

    What's not to like?

    Review Source: Capterra

    Response: Provide Support, Provide Support, LLC

    June 2018

    Birgit, thanks a lot for the review! We are happy that you like it.

  • Birgit from All-Terrain Medical & Mobility

    April 2016

    Great chat service

    Ease-of-use
    Quality
    Support

    Love Provide support. I can see who is on my website, incl IP address. I can see them as on the worldmap and start a chat with them if I see that they struggle getting somewhere on our website and help.

    Review Source: Capterra
  • Jack from Jack and Jill

    July 2015

    Simple yet powerful live chat

    Ease-of-use
    Quality
    Support

    I enjoy using this live chat. I always know who my users are, what do they want, where they came from and I am able to cover their request promptly getting more revenue.

    Review Source: Capterra
  • Adeline from Central City Hostel

    May 2015

    Easy and useful utility that helps my business daily

    Ease-of-use
    Quality
    Support

    I use live chat from Provide Support on a daily basis with my small hostel site page. Our guests often have numerous questions on how to get to the hostel, how to solve any booking issues, what are the operating hours... To cut a long story short, they always get answers easy and fast via the live chat. And my managers are able to track the country of the guest and other very useful details.

    Review Source: Capterra

    Response: Provide Support, Provide Support, LLC

    June 2018

    We are greatful, Adeline, for your review.

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