Provide Support Software


 

Provide Support is a live chat and real-time website visitor monitoring platform that has been on the market since 2003. Unlike many other live chat providers that include marketing, sales or other broader customer relationship management (CRM) applications, Provide Support’s offering focuses on live chat and monitoring applications.

Provide Support is suited for a wide variety of business sizes and industries and is used in a variety of implementation strategies. It includes many special live chat features, like agent-to-agent chats, the ability to transfer ongoing chats between agents and automatic emailing of chat transcripts.

Provide Support is offered as a Web-based, cloud application, so it requires no additional hardware purchases. It has several tiers of service based on the number of users and customers can choose from monthly, bi-annual or annual billing cycles.

 

Provide Support - Operator console
 
  • Provide Support - Operator console
    Operator console
  • Provide Support - Live chat messenger
    Live chat messenger
  • Provide Support - Visitor list
    Visitor list
  • Provide Support - Maps
    Maps
  • Provide Support - Chat icons
    Chat icons
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

4 Reviews of Provide Support

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Birgit from All-Terrain Medical & Mobility
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

We love Provide Support Live Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have Provide Support for years now and still feel that it is worth every penny. It is not expensive and billed every three months. You know who is on your website and where they go. that way you can identify errors or follow up with them over a proactive chat. thank you for a great product!

Pros

Costeffecticeness

Cons

What's not to like?

Advice to Others

Get it today. You will like it too!

Source: Capterra
 

Birgit from All-Terrain Medical & Mobility

April 2016

April 2016

Great chat service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Love Provide support. I can see who is on my website, incl IP address. I can see them as on the worldmap and start a chat with them if I see that they struggle getting somewhere on our website and help.

Source: Capterra
 

Jack from Jack and Jill

July 2015

July 2015

Simple yet powerful live chat

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I enjoy using this live chat. I always know who my users are, what do they want, where they came from and I am able to cover their request promptly getting more revenue.

Source: Capterra
 

Adeline from Central City Hostel

May 2015

May 2015

Easy and useful utility that helps my business daily

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I use live chat from Provide Support on a daily basis with my small hostel site page.
Our guests often have numerous questions on how to get to the hostel, how to solve any booking issues, what are the operating hours... To cut a long story short, they always get answers easy and fast via the live chat. And my managers are able to track the country of the guest and other very useful details.

Source: Capterra