Pulseway Software


Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the users to choose either on-premise deployment or hosting within the cloud.

Pulseway allows managed service providers (MSPs) to view the real-time status of their system resources, monitor overall network performance and install critical updates from a central console. The platform helps with defining scripts to automatically schedule maintenance, backup, security check and other IT activities.

Pulseway enables users to control devices connected to their network from a single point and monitor their performance. The solution also offers a Rest API for integration with third-party applications.

Pulseway is a cross-platform application and can run on multiple operating devices including Windows, Linux, Mac, Android and iOS-based devices. Pulseway is available on a monthly subscription basis that includes support via email, phone and product tutorials.



88 Reviews of Pulseway

Overall rating

4.69 / 5 stars

Filters:

Showing 1 - 20 of 88 reviews

January 2019

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Take monitoring in your pocket and be advised of any issues

Pros

Very great app and good support! Pulseway really help me to prevent big issues speceally infoming then before happening. And it have a great app that works in iPhone so I can take control of my IT even if i´m out of office.

Cons

Don´t know yet. Maybe the price? :-) App is fantastic and I don´t know how we work without it before.

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Reliable Monitoring Solution

Using as a tool to externally monitor a few key machines to ensure that they and their services are externally reachable and provide prompt and reliable alerting to mobile devices if there is an issue.

Pros

Great iOS app, powerful feature support especially for those that are managing a Windows heavy environment. Free tier is better now, supporting two devices to give a better chance and trialing the product.

Cons

Licensing seems a bit expensive for what you get and some of the Mac features are less paid attention to, seems to be very heavily focused on Windows support (which may be good or bad depending on what you use).

December 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Amazing product, amazing team, fantastic value

Pros

Best monitoring and management software out there
Well priced
Has all the features one would require
Control everything from your phone with the Phone App
New features added all the time
Support is brilliant
Able to rebrand the software with your own company information
Group policies make managing settings across organisations/departments a breeze
Ability to create custom scripts is fantastic
Easy to for technicians to adopt and my clients love it

Cons

Remote desktop isn't the fastest and lacks built in file transfer and chat (chat is done via a separate app) - although support say they are working to improve this.
Can't manage third party updates in patch management
Would love more antivirus options, perhaps Malwarebytes or Bitdefender
There isn't an unlimited endpoints license option (or a per technician license model) to help curb costs when you've got a considerable amount of endpoints to license

December 2018

Nazar from Claridge Hotel

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Smaller Scale Use (80 Systems)

Helps manage drive space and monitor operation critical machines with out having to remote in.

Pros

Has a ton of functionality and levels of security access, yet it's still very simple and intuitive to use. Great support that checks up on you every now and again. Easy to deploy and makes micro managing a group of computers very easy. Saves me a lot of time.

Cons

Certain features need some ironing out and the UI can definitely be visually improved, like a dark theme.

December 2018

Jim from Intuit Networks

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Pulseway is a great IT tool

Pulseway lets me see when computers and devices are connected to the internet and when they are not. I can see who logs on right away to make sure it is a legitimate user, the time they logged in and when they logged out. This has helped me to identify viruses and unauthorized activity. It gives even the ip address of who is accessing if it is a remote connection, which triggers an alert. All of the people at Pulseway I have dealt with are always friendly and eager to help.

Pros

It has all of the features needed to professionally monitor all the electronic devices customer use today. It is efficient and reliable.

Cons

The one thing I would like to have is the ability to transfer files while connected remotely.

December 2018

Thomas from Milchwerke Schwaben eG

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Easy way to monitor your enviroment

Pros

The software is up and running quickly. You have a monitoring from any device (PC, Tablet, Smartphone) and you can interact through any device. You can give support very fast and effectivley.

Cons

No predefined management packs for software like MS Exchange or something else.

December 2018

George from Cezanne HR

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

All you need plus nice xtras.

I am able to quickly add someone to a group and then take over. No need to exchange pwds/ids. no need for complicated configuration so that i can re-connect after a reboot. the integration with kaspersky is a nice touch. it is really handy especially when you have to help out non-technical people. Moreover, I am using in on my hosted and development machines as well as my raspi and unraid storage servers making the back up process almost hands free!!!!

Pros

Most of all i liked the new ability to send a installation link to someone at get their system directly added to a existing group. Furthermore, the mobile app has all the functionality included so you are not missing out if you are not in-front of a desktop.

Cons

Does not have a remote control app for mobile.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Pulseway is an effective and easy tool for monitoring software.

Pros

Since I use Pulseway, the feature that i mostly like is its easiness. Pulseway provides effective and user friendly monitoring solution specially from the phone app.

Cons

The only challenge that i face is customer service of Pulseway due to the email replies. Sometimes I am waiting for the reply 2 or 3 days.

December 2018

Dwayne from Articularis Healthcare

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Small Business Review

Detailed system status. Software inventory. Update status messages. Backup for remote access.

Pros

Gives an abundance of end client information in an easy and (somewhat) intuitive interface. OS and software inventory are very useful.

Cons

- Although not a big problem, I noticed that with the new version, renaming can only be done on the machine itself or by using the Pulseway Dashboard. Moving to a different group can only be done on the machine itself or the WebApp.
-

December 2018

Dave from Digiboon

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Must have for any IT Pro

The sales and support staff are extremely knowledgeable and responsive.

Pros

The applications allow for granular control and are extremely responsive. The mobile apps are where Pulseway really shines.

Cons

The mobile app (iOS) is lacking the remote session capability.

December 2018

Tony from CtrlEsc-Systems (Control Escape)

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Excellent RMM

Overall I am very pleased with the software and all of it's great features.

Pros

All of the great built-in features that the software provides for managing and monitoring the systems.

Cons

Would be nice if software would provide safe mode boot with network access.

October 2018

Jason from Net-Works PC Repair

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

2nd Year Review

100% the best business investment so far!

Pros

We have had this software for little over 2 years now. It is a complete RMM tool that works flawlessly. With many options from snmp traps to thermals of the device you are monitoring. The app is very easy to use with 80% of the same capability as the dashboard.

Cons

Setup was easy however communication for setting up the SSL on the self hosted option was somewhat spotty.

August 2018

Jacob from avecdo - Connect & Grow

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

No bull shit , event based server/node monitorering solution

Pros

Easy to setup
low cost
dashboard and app
Pulseway are accessible , we use that dashboard app to get events to use in our overall dashboard

Cons

Dashboard app lacks customization options
i miss a list of all events instead of the marquee in the buttom.
Server events is decentralized configured

July 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Best time saving software available

Pros

I love the pricing. I pay far less than what I would pay with other RMM providers. I get more than I pay for with Pulseway. I manage hundreds of computers as the sole IT provider for my company. I tried multiple competitors software before deciding on Pulseway. The others were cumbersome or had licensing that did not fit what we needed to do. With Pulseway I pay for what I need, no more.

Cons

There are areas that Pulseway lacks in, the predominant being MAC usage. My only complaint is not being able to push MAC updates, and use the remote desktop App on a MAC.

July 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Great "All-in-one" solution that is affordable for MSP's looking to avoid more expensive big-name RMM/PSA solutions.

Pros

Amazing support team - makes the setup process a lot less painful, great response times, extremely wide variety of monitoring capabilities, relatively fair pricing, semi-active community, extensive mobile app, PSA/RMM integration makes for easy ticketing/billing, active communication, once you're familiar with the product it becomes very easy to use.

Great "All-in-one" solution that is more affordable for MSP's looking to avoid more expensive bigger-name solutions. Can and will continue to compete with the bigger companies in the future.

Cons

Roadmap sometimes inaccurate, small customer base means forums are sometimes less active, setup can be painful if you don't have experience working with similar solutions. Technical support staff (available for training/onboarding) are helpful but team size is relatively small so their isn't always a lot of availability when it comes to scheduling. User manual doesn't help troubleshoot issues. Can't whitelabel the customer portal URL, which is unfortunate for some MSP's.

Overall however, a fantastic product for MSP's.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

After going through 7 other MSP Software packages, I got the most excited with this one

mobile mangement mobile management mobile management!!!

Pros

All the other MSP software I fooled around with stinks when it comes to mobile. Pulseway was the only one I could recommend if mobile is how you want to run your shop. I can get a ticket instantly on my iPhone (and shows up nicely on my apple watch). I can do all automation, check statuses and tons of other commands and reports right on my phone.

Cons

They don't have rd on mobile just yet but they told me it is coming later in 2018. But to be honest, I can remote with another software into an office PC that is remoting into what I need. It is an extra step, but no big deal.

June 2018

Jake from CIE Tours International

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

June 2018

Ease of Use and Functionality Meet

Pros

This is fantastic Network Monitoring Tool. You can access any server from any device. I use it on my phone to monitor our servers when on Vacation. Alerts can be set for a variety of issues, system down, storage, etc.

Cons

Has some minor bugs but otherwise I didn't find any major cons with this product. Would recommend this for any Sys. Admin or Noc Engineer.

June 2018

Thomas from Global Data Vault

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Pulseway is by far the best solution, not only in price, but functionality.

Monitoring, PSA, RDP and more all under a single pane of glass.

Pros

Pulseway is designed to operate in a single pane of glass architecture. In addition, the development team at Pulseway is very agile in adding new features.

Cons

At times, new products seem to come to market a little too soon. Once it has been live, fixes are issued and operations continue.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

June 2018

AWESOME Software for Server Monitoring

Easy server monitoring from the Pulseway Phone App. Custom alerts to ensure servers are functioning properly on a daily basis.

Pros

Very affordable for the services provided. We installed this on about 20 critical servers to monitor their status. We would receive real-time updates as soon as the server went offline. When we would get offline alerts for all servers, we new immediately this was possibly a power outage and we would work quickly to safely turn off the monitors. Also allowed to add access to specific modules such as SQL queries or Active Directory. The Active Directory module is great for anyone that manages user accounts. Often times if we were in a meeting or out of the office, we could easily unlock users, reset passwords, etc from the mobile application. It is very easy to install and the interface is very straight forward. Allows you to have many options for specific alerts (when the server goes offline, when storage space is being maxed out, unauthorized logins, etc).

Cons

There wasn't anything I did not like about this product. I highly recommend this to be added to any organization with critical servers.

May 2018

Ryan from Lucas Technical Services LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Great RMM that doesn't break the bank

Pros

I'm a very small MSP that uses Pulseway daily to manage my client systems. I don't need to invest thousands like my competitors. Pulseway simply works. The mobile app is great and saves me a lot of time.

Cons

I wish it had more built in automation scripts. I think I will need to read up on scripting so I can write my own.