Pulseway Software


 

Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the users to choose either on-premise deployment or hosting within the cloud.

Pulseway allows managed service providers (MSPs) to view the real-time status of their system resources, monitor overall network performance and install critical updates from a central console. The platform helps with defining scripts to automatically schedule maintenance, backup, security check and other IT activities.

Pulseway enables users to control devices connected to their network from a single point and monitor their performance. The solution also offers a Rest API for integration with third-party applications.

Pulseway is a cross-platform application and can run on multiple operating devices including Windows, Linux, Mac, Android and iOS-based devices. Pulseway is available on a monthly subscription basis that includes support via email, phone and product tutorials.

 

Pulseway - Track issues
 
  • Pulseway - Track issues
    Track issues
  • Pulseway - Server summary
    Server summary
  • Pulseway - Group details
    Group details
  • Pulseway - Drop down interface
    Drop down interface
  • Pulseway - Development server
    Development server
  • Pulseway - Multiple device support
    Multiple device support
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

65 Reviews of Pulseway

 

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Software Advice Reviews (2)
More Reviews (63)

Showing 1-2 of 2

James from MSP Remote
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Pulseway is an Amazing RMM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Pulseway is affordable and very functional for managing customer servers and endpoint devices. The mobile app allows technicians out in the field to achieve more than any other RMM software on the market.

Cons

I wish they would spend more time on the remote support interface giving technicians a little more features to utilize from a remote terminal feature.

Review Source
 
 

Jeremy from The Falls Event Center
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Easy NMS 5*

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This product is simple, satisfying, feature rich, and is very robust, easy to deploy and set group polices amazing

Cons

Don't expect great reports, built in 18 with no customization at this point. Is not build with Linux or Unix in mind.

Review Source
 
 
 
Showing 1-20 of 63

Ryan from Lucas Technical Services LLC

May 2018

May 2018

Great RMM that doesn't break the bank

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I'm a very small MSP that uses Pulseway daily to manage my client systems. I don't need to invest thousands like my competitors. Pulseway simply works. The mobile app is great and saves me a lot of time.

Cons

I wish it had more built in automation scripts. I think I will need to read up on scripting so I can write my own.

Review Source: Capterra
 

Andrej from Woolworths Limited
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

It works!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It just works, it's reliable. Its mobile app is so convenient and easy to use. We can quickly see issues and attend to them before the customer calls, which makes us look great!

Cons

There are some basic features missing, such as ability to automatically protect services (restarting them automatically) instead of having to create Windows Scheduled tasks and rules etc.
Disk/RAID health monitoring should have some sort of native embedded monitors instead of relying on Event logs and manually creating them.
Shadowprotect needs to be updated to support SPX not just v5.
Reporting could be done better and more customisable.

Review Source: GetApp
 

Mark from Hi-Tech Integrated Technologies
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Pulseway has been a lifesaver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

With the monitoring and management features giving direct access to terminal and powershell, I've found this to be an invaluable tool. Now with the new Patch Management with scheduling, it's proven to be even more valuable. The remote desktop feature is handy for helping users, although I rarely need to use it. But it works well if needed.

Cons

I can't think of anything to complain about Pulseway - it has made managing my systems so much easier.

Review Source: GetApp
 

Marcus

April 2018

April 2018

A very useful tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Reliable and reported problems before other remote monitoring tools did
iOS app works well and has proved invaluable
Once setup then just let it run

Cons

Currently used to monitor just servers and would like to implement on more devices but the cost for small organisations is a bit too much.

Review Source: GetApp
 

Thalia from EL TIEMPO Casa Editorial
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Amazing! The work and quality of Pulseway has no comparison and the wide variety of services and their way of dealing with the client has no comparison, leaves you very satisfied !.

Cons

I really do not have any complaints about Pulseway, I can only say that I recommend it to 101% and that it is one of the best design companies I have found, the variety of its services please anyone.

Review Source: Capterra
 

Mark from Information Technology and Services

February 2018

February 2018

Brill

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use and does exactly what it says it did. We have benefited straight away from the features it has together with other features we did not have with our older product such as notification of critical updates available on certain machines.

Cons

Some of the reporting is not as good as we would like. We would quite like CPU usage to display times during the day for example. All you can see is cpu spikes during a specified day, you cannot drill down into times etc.

Review Source: GetApp
 


January 2018

January 2018

Best management tool available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Powerful RMM features with anti-virus integration. Robust capabilities and intuitive UI. Simplifies our entire infrastructure.

Review Source: GetApp
 

Steve from Coastline Trust Company

December 2017

December 2017

The best remote management tool I’ve ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Pulseway allows me to manage servers and workstations remotely with ease. The mobile app has saved me from trips on site nearly daily. The Pulseway team is constantly adding new features and the support folks are very responsive and thoroughly knowledgeable of their product. I don’t know how I got through my first 20 years in IT without it.

Review Source: GetApp
 

Jim from Computer Consulting

November 2017

November 2017

Pulseway worth the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good monitoring tools and automation of tasks, good combination of features overall. Especially like having the PSA integration.

Cons

No backup integration. Would really like to see a cloud backup option to add to existing features..

Review Source: GetApp
 

Achilles from Research

October 2017

October 2017

Pulseway is a professional tool that simplifies the administrator's work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Pulseway has many advantages. Firstly, it gives you the ability to administer your systems (servers, computers, etc) remotely, by including many features (command prompt, windows update, antivirus update, etc.). Secondly, it allows you to schedule jobs (e.g. windows update) or to execute tasks for all of your systems.

Cons

I believe that Pulseway has two disadvantages. Firstly, it is my opinion that the cost of this service should be reduced. Secondly, it should have the ability to wake up computers without the use of a static ip address (with the use of a broadband router).

Review Source: GetApp
 

Mike

October 2017

October 2017

A dependable way to monitor my servers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Well written and affordable. I usually know the server is down before my Clients contact me. Peace of mind knowing all systems go.

Review Source: GetApp
 


October 2017

October 2017

Easy and Quick Monitoring

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Easy to setup and get running
- Loads of configuration options
- Quick to get alerts and straight-forward dash/wallboard
- Good phone app

Cons

- Some functionality and admin functions can be difficult to find
- It's not free!
- Struggling to find many cons

Review Source: GetApp
 


September 2017

September 2017

Easy to Monitor Servers!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Getting notification of issues with computer status and even notified if an app quits running. Very handy for database management

Cons

Lack of full feature set on Macs. Windows version much more robust and useful. Even so, it is the best way for me to keep an eye on all our critical services.

Review Source: GetApp
 


September 2017

September 2017

Great to ease our days

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Remote desktop is superb
- Have your companies pc's managed on a single place
- Able to manage AV in all pc's easily

Cons

- The UI should be easier and cleaner
- Missing some killing features (e.g. manage licenses, pc's ownership, etc)
- Some pc's information should be available when they're offline

Review Source: GetApp
 

Chong Yee, Jairus from Shaw Theatre
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

The most recommanded remote viewer software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The technical support is very good every week checking in to me ask how is the app doing
the app is also very easy to use with the use of build in codings

Cons

the viewer in the phone does not provide live broadcasting of the system. Also, it can have more hardware monitoring for the GPU and fan speeds

Review Source: GetApp
 

Chris from Daffodil Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Already good to use but can still use improvement inb some areas

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, especially on mobile devices, it's very ease to manage customer devices from your smartphone when necessary.

Cons

Lack of hardware monitoring, almost no hardware monitoring is possible, other RMM tools provide a lot more features in this field.

Review Source: GetApp
 


August 2017

August 2017

Pulseway Review - Outstanding!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Pulseway is a very user friendly IT Management platform that makes the task of managing hundreds of computers very productive. From the online portal to the phone app to remote access, everything is at your fingertips. Additionally, the support staff is very timely with all responses and any assistance needed which makes this a grand slam! If you are looking for a platform that is fairly priced, user friendly and a team that provides tremendous support, Pulseway is it!

Review Source: GetApp
 

Ed from nextSource
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

Pulseway is the absolute best monitoring solution out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I began using Pulseway as PcMonitor a few years ago. I had been using another product that was hard to configure and prone to so many false alarms it was useless. Then I found Pulseway and the whole game changed. Pulseway is priced fairly – my previous solution was SO expensive and the support spotty. The Pulseway software is easy to configure and can be accessed securely from pc or smartphone. Critical functions like restarting services , rebooting machines and even access to a command line can be done remotely. I get the right warnings directly to my phone or desktop wherever I am. I was on the beach in Maui over Christmas and one of my servers had a problem with a service that needed to be restarted – with other monitoring products I would have had to go back to my room, start up my laptop, hope to get wifi and vpn connection and RDP directly to the problem machine. Pulseway allowed me to clear the alert, check the status of the server and restart the service (Apache Tomcat) from my chair on the beach and not miss a minute of my children’s surfing lesson.

Our organization has embraced this software. I recommended this to a colleague who had a critical scheduling server running multiple tasks via task scheduler. Due to service account limitations the server would log out the account every weekend. My colleague installed Pulseway and was able to keep the server signed in while we pursued a permanent solution and now has multiple servers on his own account.

Cons

I have yet to find a serious downside to this product. It is truly amazing and just works well. Well worth the low cost.

Review Source: GetApp
 

Roberto from EF Education First
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2017

June 2017

Lots of functionality in one place

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use it to manage our IIS farm and I can manage to do a lot of troubleshooting especially when I'm not at the office. Has saved the company of outages, etc due to the quick overview of the problems.

Review Source: GetApp
 

Raymond from MicroNet Computers, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We are an IT consulting firm and find the Pulseway system essential to our day to day operations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to better service and respond to events at our clients. We service over 100 client sites to include workstations, Servers, NAS etc. This product gives use the capability to handle and monitor almost all system/network operations.

Pros

We have been using this product for the past several years and find that we rely on it more and more each year. Out techs can check client workstations and servers at a glance. We are able to troubleshoot our clients issues instantly which helps keep costs down and clients very happy. This is a very affordable product with great flexibility and power to aid in IT operations. I would highly recommend it to other IT professionals.

Review Source: Capterra