Pulseway Software


Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the users to choose either on-premise deployment or hosting within the cloud.

Pulseway allows managed service providers (MSPs) to view the real-time status of their system resources, monitor overall network performance and install critical updates from a central console. The platform helps with defining scripts to automatically schedule maintenance, backup, security check and other IT activities.

Pulseway enables users to control devices connected to their network from a single point and monitor their performance. The solution also offers a Rest API for integration with third-party applications.

Pulseway is a cross-platform application and can run on multiple operating devices including Windows, Linux, Mac, Android and iOS-based devices. Pulseway is available on a monthly subscription basis that includes support via email, phone and product tutorials.

Track issues
Track issues

Track issues

Server summary

Server summary

Group details

Group details

Drop down interface

Drop down interface

Development server

Development server

Multiple device support

Multiple device support

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



76 Reviews of Pulseway

Overall rating

4.5 / 5 stars

Write a review

Showing 1 - 20 of 76 reviews

Start your review of Pulseway

Write a review

Jason from Net-Works PC Repair

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

2nd Year Review

100% the best business investment so far!

Pros

We have had this software for little over 2 years now. It is a complete RMM tool that works flawlessly. With many options from snmp traps to thermals of the device you are monitoring. The app is very easy to use with 80% of the same capability as the dashboard.

Cons

Setup was easy however communication for setting up the SSL on the self hosted option was somewhat spotty.

Review Source: Capterra

Jacob from avecdo - Connect & Grow

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

No bull shit , event based server/node monitorering solution

Pros

Easy to setup
low cost
dashboard and app
Pulseway are accessible , we use that dashboard app to get events to use in our overall dashboard

Cons

Dashboard app lacks customization options
i miss a list of all events instead of the marquee in the buttom.
Server events is decentralized configured

Review Source: GetApp
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Best time saving software available

Pros

I love the pricing. I pay far less than what I would pay with other RMM providers. I get more than I pay for with Pulseway. I manage hundreds of computers as the sole IT provider for my company. I tried multiple competitors software before deciding on Pulseway. The others were cumbersome or had licensing that did not fit what we needed to do. With Pulseway I pay for what I need, no more.

Cons

There are areas that Pulseway lacks in, the predominant being MAC usage. My only complaint is not being able to push MAC updates, and use the remote desktop App on a MAC.

Review Source: GetApp
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

July 2018

Great "All-in-one" solution that is affordable for MSP's looking to avoid more expensive big-name RMM/PSA solutions.

Pros

Amazing support team - makes the setup process a lot less painful, great response times, extremely wide variety of monitoring capabilities, relatively fair pricing, semi-active community, extensive mobile app, PSA/RMM integration makes for easy ticketing/billing, active communication, once you're familiar with the product it becomes very easy to use.

Great "All-in-one" solution that is more affordable for MSP's looking to avoid more expensive bigger-name solutions. Can and will continue to compete with the bigger companies in the future.

Cons

Roadmap sometimes inaccurate, small customer base means forums are sometimes less active, setup can be painful if you don't have experience working with similar solutions. Technical support staff (available for training/onboarding) are helpful but team size is relatively small so their isn't always a lot of availability when it comes to scheduling. User manual doesn't help troubleshoot issues. Can't whitelabel the customer portal URL, which is unfortunate for some MSP's.

Overall however, a fantastic product for MSP's.

Review Source: GetApp
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

June 2018

After going through 7 other MSP Software packages, I got the most excited with this one

mobile mangement mobile management mobile management!!!

Pros

All the other MSP software I fooled around with stinks when it comes to mobile. Pulseway was the only one I could recommend if mobile is how you want to run your shop. I can get a ticket instantly on my iPhone (and shows up nicely on my apple watch). I can do all automation, check statuses and tons of other commands and reports right on my phone.

Cons

They don't have rd on mobile just yet but they told me it is coming later in 2018. But to be honest, I can remote with another software into an office PC that is remoting into what I need. It is an extra step, but no big deal.

Review Source: Capterra

Jake from CIE Tours International

Industry:  Hospitality / Travel

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Ease of Use and Functionality Meet

Pros

This is fantastic Network Monitoring Tool. You can access any server from any device. I use it on my phone to monitor our servers when on Vacation. Alerts can be set for a variety of issues, system down, storage, etc.

Cons

Has some minor bugs but otherwise I didn't find any major cons with this product. Would recommend this for any Sys. Admin or Noc Engineer.

Review Source

Thomas from Global Data Vault

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Pulseway is by far the best solution, not only in price, but functionality.

Monitoring, PSA, RDP and more all under a single pane of glass.

Pros

Pulseway is designed to operate in a single pane of glass architecture. In addition, the development team at Pulseway is very agile in adding new features.

Cons

At times, new products seem to come to market a little too soon. Once it has been live, fixes are issued and operations continue.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Functionality

June 2018

AWESOME Software for Server Monitoring

Easy server monitoring from the Pulseway Phone App. Custom alerts to ensure servers are functioning properly on a daily basis.

Pros

Very affordable for the services provided. We installed this on about 20 critical servers to monitor their status. We would receive real-time updates as soon as the server went offline. When we would get offline alerts for all servers, we new immediately this was possibly a power outage and we would work quickly to safely turn off the monitors. Also allowed to add access to specific modules such as SQL queries or Active Directory. The Active Directory module is great for anyone that manages user accounts. Often times if we were in a meeting or out of the office, we could easily unlock users, reset passwords, etc from the mobile application. It is very easy to install and the interface is very straight forward. Allows you to have many options for specific alerts (when the server goes offline, when storage space is being maxed out, unauthorized logins, etc).

Cons

There wasn't anything I did not like about this product. I highly recommend this to be added to any organization with critical servers.

Review Source: Capterra

Ryan from Lucas Technical Services LLC

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great RMM that doesn't break the bank

Pros

I'm a very small MSP that uses Pulseway daily to manage my client systems. I don't need to invest thousands like my competitors. Pulseway simply works. The mobile app is great and saves me a lot of time.

Cons

I wish it had more built in automation scripts. I think I will need to read up on scripting so I can write my own.

Review Source: Capterra

Andrej from Woolworths Limited

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

It works!

Pros

It just works, it's reliable. Its mobile app is so convenient and easy to use. We can quickly see issues and attend to them before the customer calls, which makes us look great!

Cons

There are some basic features missing, such as ability to automatically protect services (restarting them automatically) instead of having to create Windows Scheduled tasks and rules etc.
Disk/RAID health monitoring should have some sort of native embedded monitors instead of relying on Event logs and manually creating them.
Shadowprotect needs to be updated to support SPX not just v5.
Reporting could be done better and more customisable.

Review Source: GetApp

Mark from Hi-Tech Integrated Technologies

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Pulseway has been a lifesaver

Pros

With the monitoring and management features giving direct access to terminal and powershell, I've found this to be an invaluable tool. Now with the new Patch Management with scheduling, it's proven to be even more valuable. The remote desktop feature is handy for helping users, although I rarely need to use it. But it works well if needed.

Cons

I can't think of anything to complain about Pulseway - it has made managing my systems so much easier.

Review Source: GetApp

Ease-of-use

Functionality

April 2018

A very useful tool

Pros

Reliable and reported problems before other remote monitoring tools did
iOS app works well and has proved invaluable
Once setup then just let it run

Cons

Currently used to monitor just servers and would like to implement on more devices but the cost for small organisations is a bit too much.

Review Source: GetApp

Thalia from EL TIEMPO Casa Editorial

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Amazing!

Pros

Amazing! The work and quality of Pulseway has no comparison and the wide variety of services and their way of dealing with the client has no comparison, leaves you very satisfied !.

Cons

I really do not have any complaints about Pulseway, I can only say that I recommend it to 101% and that it is one of the best design companies I have found, the variety of its services please anyone.

Review Source: Capterra

James from MSP Remote

Industry:  Software / IT

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Pulseway is an Amazing RMM

Pros

Pulseway is affordable and very functional for managing customer servers and endpoint devices. The mobile app allows technicians out in the field to achieve more than any other RMM software on the market.

Cons

I wish they would spend more time on the remote support interface giving technicians a little more features to utilize from a remote terminal feature.

Review Source

Mark from Information Technology and Services

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Brill

Pros

Very easy to use and does exactly what it says it did. We have benefited straight away from the features it has together with other features we did not have with our older product such as notification of critical updates available on certain machines.

Cons

Some of the reporting is not as good as we would like. We would quite like CPU usage to display times during the day for example. All you can see is cpu spikes during a specified day, you cannot drill down into times etc.

Review Source: GetApp

Jeremy from The Falls Event Center

Industry:  Engineering

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

February 2018

Easy NMS 5*

Pros

This product is simple, satisfying, feature rich, and is very robust, easy to deploy and set group polices amazing

Cons

Don't expect great reports, built in 18 with no customization at this point. Is not build with Linux or Unix in mind.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Best management tool available

Pros

Powerful RMM features with anti-virus integration. Robust capabilities and intuitive UI. Simplifies our entire infrastructure.

Review Source: GetApp

Steve from Coastline Trust Company

Ease-of-use

Value for money

Customer support

Functionality

December 2017

The best remote management tool I’ve ever used.

Pros

Pulseway allows me to manage servers and workstations remotely with ease. The mobile app has saved me from trips on site nearly daily. The Pulseway team is constantly adding new features and the support folks are very responsive and thoroughly knowledgeable of their product. I don’t know how I got through my first 20 years in IT without it.

Review Source: GetApp

Jim from Computer Consulting

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Pulseway worth the price

Pros

Good monitoring tools and automation of tasks, good combination of features overall. Especially like having the PSA integration.

Cons

No backup integration. Would really like to see a cloud backup option to add to existing features..

Review Source: GetApp

Achilles from Research

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Pulseway is a professional tool that simplifies the administrator's work

Pros

Pulseway has many advantages. Firstly, it gives you the ability to administer your systems (servers, computers, etc) remotely, by including many features (command prompt, windows update, antivirus update, etc.). Secondly, it allows you to schedule jobs (e.g. windows update) or to execute tasks for all of your systems.

Cons

I believe that Pulseway has two disadvantages. Firstly, it is my opinion that the cost of this service should be reduced. Secondly, it should have the ability to wake up computers without the use of a static ip address (with the use of a broadband router).

Review Source: GetApp

Displaying 1 - 20 of 76 reviews