Pure Chat Software


 

Pure Chat is a live chat platform designed to let small and midsize businesses add live chat functionality to their websites. It integrates with a variety of website management platforms, including Wordpress, Squarespace, Shopify and Joomla.

This solution focuses strictly on live chat and allows businesses to connect with their online audience. The interfaces for both customers and agents include many customization options to ensure that Pure Chat matches the look and feel of the company’s website. It also offers KPI tracking and monitor tools for administrators to have a business overview at all time.

Pure Chat offers a limited free trial, along with a two-tiered service plan. Both tiers are priced per user per month and include unlimited chats, branded widgets and either one-year limited or unlimited chat transcript histories. Pure Chat is a cloud-deployed service and requires no additional on-site hardware installation.

 

Pure Chat - Dashboard
 
  • Pure Chat - Dashboard
    Dashboard
  • Pure Chat - Multiple devices
    Multiple devices
  • Pure Chat - Third party integrations
    Third party integrations
  • Pure Chat - Dashboard and reporting
    Dashboard and reporting
  • Pure Chat - Customize notifications
    Customize notifications
  • Pure Chat - Customize chat box
    Customize chat box
  • Pure Chat - Tablet and mobile ready
    Tablet and mobile ready
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

179 Reviews of Pure Chat

 

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Software Advice Reviews (7)
More Reviews (172)

Showing 1-7 of 7

Miguel from MiAGon LLC
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Get Personal With Your Website Visitors... Chat With Them

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I came across Pure Chat through a series of online searches to locate a viable solution for one of my clients operating from their WordPress website. I located various solutions, but liked the ease of use and integration with their website much more than the others. If you operate multiple websites, Pure Chat's Pro subscription allows you manage multiple websites from one acount.

Pros

Pure Chat offers an amazing list of features and functionality that serves, literally, any industry. After reviewing this product for a client to use on their website, I adopted it for my own. Pure Chat is a complete chatting application that even offers an entry level free version to let you try it out. And even at this level, despite its branding and some restrictions in features, it offers a full view of their functionality.

Pure Chat is easy to use, configure and setup. It has a simple interface for obtaining code snippets for your website. Integration with WordPress websites are an absolute breeze. Pure Chat lets you customize the chat box, setup canned responses for online and offline modes, add and manage teams, obtain reports, and even transcripts of the conversations.

The Pro version adds even more with real-time analytics, visitor tracking, unlimited contacts, removal of their branding, use of Pure Chat in unlimited number of websites, setup of trigger alerts and actions, SMS notifications, export and support. They even offer an affiliate program you can benefit from as well.

Pure Chat offers an amazing list of third party integrations through Zapier. 500+ to be precise. Need one that is not on their list? Try their guidelines to build your own. The possibilities are endless.

If you want to take advantage of the added Pro features, you can even get to try it for 7 days before committing to the subscription.

Cons

I have been using Pure Chat for a few months now and cannot find any cons I can speak of. The features in my account allow me to perform the exact features I need.

Review Source
 
 

Nick from IMManagers.com
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great Features for a Free Live Chat Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

You can provide better live chat support with the unlimited chat features and also have unlimited number of agents - all for FREE.

Cons

With the features packed in with the Free version, anyone would be hard-pressed to find any issue at all.

Review Source
 
 

Brandon from Hinkle Hardscapes
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Pure Chat is easy to implement with WordPress, which is a definite plus! Additionally, it offers plenty of customization opportunities, which is just as awesome!

 
 

Matthew from CityScape Insurance, LLC
Specialty: Insurance

September 2015

September 2015

Look no further than Pure Chat!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Pure Chat is incredibly easy to implement and with their Wordpress plugin I could teach a 3yr old how to get it up and running. Top it off they have a ton of customization features to choose from, an easy dashboard to navigate, and a great user experience. I especially like that I can both save and send a copy of the conversation, this ads credibility to the prospect and makes record keeping a breeze.

Likes Least

What's not to like, excellent service, awesome product, and super easy to use.

Recommendations

Simple. What are you waiting for? Ad value and another communication channel for prospecting consumers. These days consumers value their time more than anything and are looking for the most convenient solution they can. Make it even easier to communicate anywhere and anytime.

 
 

Robert from Axosoft
Specialty: Software / IT

September 2015

September 2015

Great Chat Product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We use Pure Chat for our entire sales team and Customer Success team. It's really easy to use and the interface is nice too.

Likes Least

I have not had any issues so far. This tool does what it's supposed to.

Recommendations

Make sure to enable the notifications, helps you see the incoming chats while you're in the middle of other stuff (like checking email).

 
 

Glenn from Krank Golf
Specialty: Other

September 2015

September 2015

Pure Chat boosts sales and helps us connect with customers everywhere!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ease of use stands out. Within 30 minutes of signing up, we had Pure Chat up on our site and working. ITs great to have a link to chat in our email signatures, so customers can reach out to us on their schedule, and with a very non threatening medium. Pure Chat staff are great to work with, and quick to answer any questions or concerns.

Likes Least

I wish that the integration with Infusionsoft was a bit more robust. I also would love to have a place where people could put their phone number if they wanted to.

Recommendations

It's a no brainer to try it. Low cost, highly effective, and makes it so easy for your prospects and customers to get in touch.

 
 

Michael from Krank Golf
Specialty: Retail

September 2015

September 2015

My Pure Chat Opinion

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The way it has opened up avenues of communication to customers around the world that previously could not be contacted. Also there is always someone there to offer assistance to me if needed.

Likes Least

There really is nothing that I have found to be a hindrance to our business.

Recommendations

Be sure to read reviews and test the product and ensure that it can accommodate what your needs are.

 
 
 
Showing 1-20 of 172

Zack from Tinkerbot Games

June 2018

June 2018

I can't believe something this good is free!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Once it's installed PureChat is easy to setup and get started. Within 48 hours of turning it on we had someone use it and generate a lead directly on our website! Brilliant!

Cons

We've only just started using PureChat in the last week so honestly, there's really nothing to dislike so far.

Review Source: Capterra
 


June 2018

June 2018

Fantastic and unique features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Brillant use of colour and design, would recommend as it is easy to use features and is hugely organised.

Cons

Customer support should be improved as it is hard to find advice or support features to help with issues.

Review Source: Capterra
 

Jeff from The Village Inn

May 2018

May 2018

Awesome Product and It's Free!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've tried a number of different support chat SaaS products and have found Pure Chat to be one of the better products. Great product to try if you want to stay away from the other alternatives that have a high monthly cost.

Cons

Some limited features compared to other products like Intercom and Drift, but both of those products cost money and are expected to have more features for the money. Pure Chat is a good option.

Review Source: Capterra
 


May 2018

May 2018

Easy to use once it's set up, but time consuming for initial setup

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Inexpensive, non-intrusive if you keep the closed chatbox default state.
Adding a custom image to the chat bar is a nice touch.

Cons

Cannot customize per page, which is a dealbreaker. We had to install a different code on each page.
Not the most modern UI.

Review Source: GetApp
 

Daniel from Pharmacy

May 2018

May 2018

Great way of adding a live text box to your website.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support
Pros

It looks professional to site viewers and has a mobile app component that allows for the administer to answer live questions remotely. Very convenient, helpful, and it's free.

Cons

Hard to beat this software. A simple solution that runs smooth with fairly quick response times, could be faster but it is a free software.

Review Source: Capterra
 


May 2018

May 2018

Great for connecting to customers, don't have to use the phone with them :)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

Best chat software to use! I prefer chatting rather than talking to customers because it is faster. This works perfectly!

Cons

Nothing, everything is perfect! I love this so much and it is worth your time to use this FREE software!

Review Source: Capterra
 

Ethan from Little Giant Ladders

May 2018

May 2018

Pure Chat is fun and easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

One of the things that I love about this program is the freedom and ease that you get when using it!

Cons

The thing that I like least about this product is the fact that it tries to use my twitter feed and location.

Review Source: Capterra
 

Shaunte from Photographer
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Excellent from the staff to the product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keep track of our clients

Pros

Pure Chat can incorporate easily into Infusion Soft , allowing for timed schedules (no need to remember to sign in)

Review Source: Capterra
 

Adriahnna from Mieux

December 2017

December 2017

Definitely recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

With this software, sales have increased. It is a lot easier to speak to international customers. Send links, photos, etc.

Cons

Wish there was an easier way to deal with spam customers. Also, a way to search through transcripts with key words.

Review Source: Capterra
 

Adam from ISA
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great Tool to Interact with Website Visitors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use for website visitors to ask questions and get immediate assistance and it's nice to be able to answer questions in real time.

Review Source: Capterra
 

Amanda from gordon family law
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Great easy to use chat software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Free chat software for my website, it's easy to use and helps my business grow. I'm happy with the product and would recommend to any small business.

Pros

FREE! Easy to set up, functional with my website

Cons

I would like more tracking information to be free. I want to know where my leads are coming from.

Advice to Others

very functional for a small business

Review Source: Capterra
 

Chantelle from 365Tickets Ltd

February 2017

February 2017

Pure Chat - An experience customers will love.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
Value for Money
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Support

Pure Chat is an amazing tool that has cut down the time we spend replying to emails as we are able to answer questions instantly for customers and keep them happy. Which is key to our business!

Review Source: Capterra
 

Deborah from Canscribe

February 2017

February 2017

Excellent in all areas

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My coworkers and I use purechat on a daily basis and love it. It is very user friendly and whenever we need help, the support team is very helpful. I highly recommend them!

Review Source: Capterra
 

Shaunte from Wedflik and Birch Photographers by David Tutera
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great and simple to use :D

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have made many sales using this system. It is easy to use and there are many settings to better assist you getting that sale

Pros

User friendliness

Cons

Not being able to change the auto sign in to specific days. Right now I can choose Mon, tues, and Friday from 10 - 5 pm , however I can not place a 12- 5 on Wed and Thurs.

Advice to Others

SEE ABOVE

Review Source: Capterra
 

Caren from Coffee Pond Photography

February 2017

February 2017

PureChat has been working really well for our company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our employees and customers have all liked using PureChat to communicate. It's very easy to use and allows us to answer our customers' questions almost instantly. Using PureChat helps us feel more in touch with our customers.

Pros

Easy to use

Review Source: Capterra
 

Melissa from Gravity Defyer Inc.

February 2017

February 2017

Good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Software is easy to use, great quality and customer support. Would be great if we are able to upload images on chat.

Review Source: Capterra
 

Jodie from Mail Call Couriers
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Pure chat review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Working in a contact centre, I find It's more convenient then speaking to clients over the phone simply because you can take a few chats at a time.

Pros

The ability to review other peoples chats without the customer knowing, for training purposes.

Cons

Pop alerts for a new incoming message should be more noticeable.

Advice to Others

Not at this time

Review Source: Capterra
 

Andrea from PSC

February 2017

February 2017

Great Service!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helps me keep in touch with my customers -- been using it over 3 years on 4 different websites. Love the product!

Review Source: Capterra
 

Julian from Tiger Stream

February 2017

February 2017

Great service

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

The ease of use provided by pure chat is what truly sticks out to our online business. I can work from my phone or desktop computer any day of the week. Their customer support team is top notch as well. Thanks

Pros

Ease of use

Cons

None

Advice to Others

Great customer support

Review Source: Capterra
 

sara from Toucanian

February 2017

February 2017

It is a good one thing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Is good for small businesses and easy to use. You give a good service to the customer and it seems to be bigger than it really is.

Review Source: Capterra