Pure Chat Software

4.58 / 5 (280)

About Pure Chat


Pure Chat is a live chat platform designed to let small and midsize businesses add live chat functionality to their websites. It integrates with a variety of website management platforms, including Wordpress, Squarespace, Shopify and Joomla.

This solution focuses strictly on live chat and allows businesses to connect with their online audience. The interfaces for both customers and agents include many customization options to ensure that Pure Chat matches the look and feel of the company’s website. It also offers KPI tracking and monitor tools for administrators to have a business overview at all time.

Pure Chat offers a limited free trial, along with a two-tiered service plan. Both tiers are priced per user per month and include unlimited chats, branded widgets and either one-year limited or unlimited chat transcript histories. Pure Chat is a cloud-deployed service and requires no additional on-site hardware installation.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

280 Reviews of Pure Chat

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(175)

4 stars

(92)

3 stars

(12)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 280 reviews

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October 2017

Stefany from Manhattan Residential Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

One of the best out there!

Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page is on every page.

Pros

So Easy! I use it on a Wordpress site. The plug-in takes a second and you are up and running. I was able to match it to my company color and feel to keep the flow of my homepage. I found we gained much higher engagement with our clients than with email or even texting.

The back end is well tailored for control freaks like myself who wants to keep an eye on the team activity and responses. The list of respondents makes it easy to add to email campaigns and keep up with newly interested clients.

An Android phone app! Icing on the cake for us. From PC to mobile, it's seamless. I am always connected to a customer in need. It's security that I am on top of my business and I won't miss a question that could result in a sale.

Did I mention this is free? You can upgrade for even more functionality but once you start using it, you will wonder what more they have to give. Reports. That's what. Get granular on the amount of traffic on your site, and see it live, you and your teams response rate, and team activity.

I cannot say enough good things about this software. I do test other options from time to time but I tend to come back to Pure Chat.

Cons

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself.

January 2017

Jan from Kare's Purple

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Invaluable!

Pure Chat is a great tool for myriad reasons: People can "talk" with us and still be at work. People can "talk" to us when they have laryngitis. People can "talk" to us when their speech is unclear, when the baby's crying, when the spouse is yelling...Words come through with speed and clarity. We can contact them with their email if there's a bad connection, or they must ring off. It is easy to save statements or descriptions that we use often so we can call them up at will and not retype them repeatedly. Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. Excellent product, excellent service. I am a Health Coach for Kare's Purple Rice. Thank you!

Pros

Pure Chat is a great tool for myriad reasons: People can "talk" with us and still be at work. People can "talk" to us when they have laryngitis. People can "talk" to us when their speech is unclear, when the baby's crying, when the spouse is yelling...Words come through with speed and clarity. We can contact them with their email if there's a bad connection, or they must ring off. It is easy to save statements or descriptions that we use often so we can call them up at will and not retype them repeatedly. Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. Excellent product, excellent service. I am a Health Coach for Kare's Purple Rice. Thank you!

Cons

I wish it could read my mind so I didn't have to type.

Response from Pure Chat of Pure Chat, Inc.

Replied January 2017

Thank you for the fantastic review Jan! And no guarantees, but we'll try to work on that mind reading thing for you ;)

June 2018

Miguel from MiAGon LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Functionality

5.0

June 2018

Get Personal With Your Website Visitors... Chat With Them

I came across Pure Chat through a series of online searches to locate a viable solution for one of my clients operating from their WordPress website. I located various solutions, but liked the ease of use and integration with their website much more than the others. If you operate multiple websites, Pure Chat's Pro subscription allows you manage multiple websites from one acount.

Pros

Pure Chat offers an amazing list of features and functionality that serves, literally, any industry. After reviewing this product for a client to use on their website, I adopted it for my own. Pure Chat is a complete chatting application that even offers an entry level free version to let you try it out. And even at this level, despite its branding and some restrictions in features, it offers a full view of their functionality.

Pure Chat is easy to use, configure and setup. It has a simple interface for obtaining code snippets for your website. Integration with WordPress websites are an absolute breeze. Pure Chat lets you customize the chat box, setup canned responses for online and offline modes, add and manage teams, obtain reports, and even transcripts of the conversations.

The Pro version adds even more with real-time analytics, visitor tracking, unlimited contacts, removal of their branding, use of Pure Chat in unlimited number of websites, setup of trigger alerts and actions, SMS notifications, export and support. They even offer an affiliate program you can benefit from as well.

Pure Chat offers an amazing list of third party integrations through Zapier. 500+ to be precise. Need one that is not on their list? Try their guidelines to build your own. The possibilities are endless.

If you want to take advantage of the added Pro features, you can even get to try it for 7 days before committing to the subscription.

Cons

I have been using Pure Chat for a few months now and cannot find any cons I can speak of. The features in my account allow me to perform the exact features I need.

August 2018

Olayinka from Yio Cloud

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Covered meets all our primary expectations.

Purechat makes it easier for our customers to talk to us and get an instantaneous response.Unlike when they send us an email or call support over the phone : it is free to use for them and they get a response in seconds provided an agent is available online.

Pros

Pure chat has covered all of our basic Livechat needs since we began using from April the past year.
We are provided with the most important features which assist us better address customer needs and complaints.I like that we get chat alerts for all incoming chats on the Pure chat dashboard,the canned responses has enabled everyone at the help desk department communicate faster with customers by allowing us presave responses to the most popular questions by our customers,likewise the pre -chat information form has allowed us gather some extra information about a web visitor before they are connected to an agent and lastly customization has been pretty impressive.

Cons

New chat notification have sometime come minutes late,in which case the website visitor has already left the website.
I have only experienced this bug during weekends when I work from home ,with the aid of the Pure chat smartphone app.

June 2018

Adelaynes from PDVSA Petroleos de Venezuela S.A.

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Purechat is an excellent chat software for citizen attention in our office

Purechat is a very interesting software, with a warm interface, and moldable according to the user's requirements. Personalization of chats, availability schedules, can be used in blogs and web pages, are many of the options that make Purechat an excellent option for communication with other people.

Pros

Since using the PureChat application in my work space, we have been able to perceive immediate benefits, which have facilitated contact between the communities and our work team, receiving in real time all the recommendations, suggestions and requests from these communities.

Through Purechat we have been able to systematize the ideas expressed in our chat session and turn them into work plans and community approaches. This attention by chat is enriched with tools such as personalization of chats to be able to track person to person of each of the ideas, availability schedules to serve the largest number of people and can be used in tablets, adroids and IOS

Cons

I have no outstanding complaints about this software. Since we used it in the office and in my wordpress, we have exploited all its potential and it seems to us to be quite functional software.

January 2017

Amy from Stitch America

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Pure Chat is Amazing!

I use Pure Chat daily at work to assist customers. Not only do I really enjoy using the Chat service, but it is really easy to use. I like that you can go back and look up past conversations as well as see how many current website visitors the site has. I am able to also see where customers are from which can be very interesting at the time. Pure Chat makes my day easier when it comes to dealing with customers.

Pros

I like that I can see where customers are from as well as pull up past chats if needed. I like that chat allows me to multi-task while doing my job. I enjoy being able to keep up with how many website visitors the website has at any given time of the day.

Cons

It occasionally logs me out on its own or looses connection, but it has gotten a lot better with glitches over the past year.

Response from Pure Chat of Pure Chat, Inc.

Replied January 2017

Thanks for the great review, Amy!

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

November 2018

Great so far

So far Pure Chat has been great. It's simple and easy to use. There are a few questions I would like to get answered and customer service is hit and miss at the moment but I will keep trying.

Pros

We love that to start this software it is completely free. It allows us to test it out on our website to know if this is a tool that is valuable to our company or unnecessary. It is easy to use, very user friendly and super easy to install. We were able to customize it easily to fit the look and feel of our website. The features have been great and I can easily collect email addresses of my visitors to follow up with them in the future.

Cons

I wish that I would receive an email notification as soon as a chat came on that we were unable to respond to it. Just to let us know we missed a chat. I have to go into transcripts to see if we missed a chat. The only way we get an email notification is if they actually wrote us or emailed us the question. I also wish I knew more about the integration with programs like infusionsoft and google analytics. I have found that customer service doesn't always respond to my requests. Luckily, it's pretty simple to use but some of my questions really determine if we are going to be paying a monthly fee. If they don't respond to my questions I'm much more likely to not purchase the software.

January 2017

Marylyn from Fitchburg State University

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

January 2017

Pure chat review

We use pure chat as a means for prospective students to contact us with questions. We love the product and hope that more offices will utilize the same system. The only problem we'd like to see fixed is that students leave the chat before we can answer a question. We believe many students move to another page before we have time to type a response. Could that be fixed, that once a student is on the chat they may continue to chat with us if they change pages?

Pros

This provides students with another avenue for asking questions. We see a lot of activity after hours. This provides us with additional information to return the students inquiry.

Cons

If I forget to log out of the chat it doesn't log me out after so much time of inactivity.
Please see previous comment about students leaving the chat before we can answer the question.

Response from Pure Chat of Pure Chat, Inc.

Replied January 2017

Thanks for the great review Marylyn! Yes, there is a way to fix that. Just go to your chat box editor (Account > Websites > Customize), click on the "Chat Open" tab, then scroll to the bottom and check the "Popout Automatically" box. That should solve your problem!

August 2018

Jose from Rivera Corp.

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Real time interaction with customers was a game changer

Pros

Very easy to set-up, the interface is intuitive and allows assignment of chat representatives in no-time. For small companies providing multiple services, the same rep can assist in more than one website with no complications. The mobile app is a life-saver to optimize costs, as anyone in your organization can become a chat rep at anytime/anywhere. This tool has all the options you may expect from a chat software, including the ability to integrate with other platforms as in my case, the CRM.

Cons

Pricing-wise this tool is comparable to all other solutions in the market (and none is cheap). I don't have any complain as it changed the way customer service was provided in my company.

January 2017

Heiry from Capital Good Fund

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0