Pure Chat Software


Pure Chat is a live chat platform designed to let small and midsize businesses add live chat functionality to their websites. It integrates with a variety of website management platforms, including Wordpress, Squarespace, Shopify and Joomla.

This solution focuses strictly on live chat and allows businesses to connect with their online audience. The interfaces for both customers and agents include many customization options to ensure that Pure Chat matches the look and feel of the company’s website. It also offers KPI tracking and monitor tools for administrators to have a business overview at all time.

Pure Chat offers a limited free trial, along with a two-tiered service plan. Both tiers are priced per user per month and include unlimited chats, branded widgets and either one-year limited or unlimited chat transcript histories. Pure Chat is a cloud-deployed service and requires no additional on-site hardware installation.



232 Reviews of Pure Chat

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 232 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Helpful Communication Tool

Pros

I like how easy this program is to use and allows potential clients to email me if I'm not available or Active on the website. I also like that it saves the transcripts and client contact info. Also shows where the client is located and how many times they have visited the site.

Cons

I don't like that I have to have the page open on my browser. I don't always remember to open it and put that I'm available. If there was a computer app that opened automatically and sent me notifications it would be really help.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Decent chat client!

Overall we decided to turn off Pure Chat simply because it wasn't reliable enough with push notifications to my mobile device to be able to respond adequately to inquiries.

Pros

I really like that it's quickly implementable on a webpage.

Cons

Not really a fan of some of the quirks - the push notifications to iOS only work sometimes.

December 2018

Mahmoud from Vaporstore

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Best free live chat

Pros

the Customizable widget , we liked the free version so we decided to buy the pro version

Cons

Notifications in the free version needs to be better but it's awesome in the Pro version with SMS Notifications

November 2018

Scott M. from Welch Law LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

November 2018

Artibot is awesome!

I recently started using Artibot on my website because I wanted to have a chat option for customers exploring the website. Unfortunately, as a small business, I cannot dedicate someone to be online at all times to handle these sorts of chats. After doing some research, I came across Pure Chat's artibot and decided to give it a try. After an hour or two of tinkering with the program, I launched it on my website. Then I asked some friends to give it a whirl to see how they liked the conversation flow. Almost all of them said the loved it and asked whether I would add additional options and decisions to help the conversation flow. I absolutely intend to do so. However, this would be the only area I would mark down artibot. The program gets a bit bulky in the editing side when you have multiple conversation paths to travel down and it can be hard to keep track of the conversation tree. At the same time, I feel like I can't complain since the program is free and super easy to use otherwise. I think this is a great program if you don't make your chats "too" in-depth and are simply trying to capture contact information.

Pros

AI chat bot on my website, easy to use, cost (free), and ability to integrate with other systems through Zapier

Cons

It can become rather "bulky" when you have multiple decision trees set up in the AI chat dialogue. It would be a nice feature if the programers could make new screens or subsections for the decision trees.

November 2018

Samim from Retail

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

November 2018

Excellent Live Chat Software

Previously we were paying for live chat software which was giving us somewhat similar result but now we have shifted to pure chat for the last couple of months and the experience is very good. We cant believe that someone is giving such type of reach experience free of cost. We are planning to upgrade to a paid one very shortly in order to maximize the benefits.

Pros

1. For most of us a free account is sufficient.
2. The integration is very quick.
3. The incoming chat requests were very fast and even the to and from reply.

Cons

1. In order to view more than 10 contacts one have to upgrade to paid plans and that number is very low for free customers.

November 2018

Andrew from BeHyp

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

An easy way to interract with remote customers.

My practice used to be all face to face with clients. Now most of them are "seen" remotely, and this is one more way we can communicate easily. I a integrating it into my main website and so far it is a hit. Maybe too much, as I can't monitor it all the time!

Pros

So easy to integrate with my website. It was so easy i really thought I had missed something. But no, it is just that friendly! Clients like it and it is a great way to increase communication, and therefore sales. Very happy.
Also, being free is an option that makes it very attractive. No doubt most people will upgrade.

Cons

No cons so far. Except if it gets too popular it might be overwhelming! But that kind of problem is welcome!

November 2018

Candious from Logistics and Supply Chain

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great

Pros

Pure chat was amazing to say the least

Cons

I loved everything about pure chat no complaints

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Awesome Option for When your Business is small and on a Budget

Pros

First, it's Free. Second, it's Free and actually works well! The interface is easy to grasp, and has been a clean simple communication channel. On the free version, you are still able to customize easily.

Cons

I imagine that because I am using the free version, I do not get the tracking I would like. Example) If I am not paying attention to the chat, I will miss it because I do not receive any notifications.

November 2018

Denise from Almased USA Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Pure Chat is worth the money

Love it, Love it. Buy this software it is so helpful and your team sees the information they need with their own widget for that specific department.

Pros

I absolutely love the software. Love you can uses it on a mobile app. I can see everyone that visits the site easily. Also the tracking of everything is awesome.

Cons

I like it but I don't. I don't like to give privileges to some co workers, but I do it and yes it helps a lot. That is just me though.

November 2018

Barbara from Angel Cross Design Co

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Free Internal Chat

Pros

Free chats for internal teams with no limits on users.

Cons

It has moments of being slow, but is otherwise fantastic.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Great live chat option for free!

It's been a great low cost option for introducing live chat into our website

Pros

Great interface, you can customise the live chat to quite a large extent, it's easy to use and set up

Cons

The interface could be a little more user friendly and more options to customise front end would always be appreciated

November 2018

Ed from Microraptor Computer Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Perfect for Start Ups to Improve Customer Service

Overall a great experience. I would highly recommend this for retail websites looking to improve their customer interaction and support.

Pros

Adding the Pure chat to our website was very easy and straightforward. Pure has a simple and easy to use interface. Our office was using it in literally minutes.

Cons

A few more customization options on the chat widget would be helpful.

November 2018

Melissa from University of Washington

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Make's livechat so simple

Pros

Super easy to use live-chat software. Seamless integration between PC and mobile

Cons

I've yet to find any cons to this software.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

November 2018

Can't ask for more in a Chat Program

Pros

Smooth, easy to use, and gets the job done as it should. Makes it easy to communicate to coworkers without sending endless emails.

Cons

Can't say I have any complaints about this service.

November 2018

Ammar from Shoprite

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Software is okay

Pros

I like how you can chat with every member of the team that this software sets up. I like how neat and organized the interface is.

Cons

This software is similar to many other group chat apps and doesn't differ from them that much.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Great so far

So far Pure Chat has been great. It's simple and easy to use. There are a few questions I would like to get answered and customer service is hit and miss at the moment but I will keep trying.

Pros

We love that to start this software it is completely free. It allows us to test it out on our website to know if this is a tool that is valuable to our company or unnecessary. It is easy to use, very user friendly and super easy to install. We were able to customize it easily to fit the look and feel of our website. The features have been great and I can easily collect email addresses of my visitors to follow up with them in the future.

Cons

I wish that I would receive an email notification as soon as a chat came on that we were unable to respond to it. Just to let us know we missed a chat. I have to go into transcripts to see if we missed a chat. The only way we get an email notification is if they actually wrote us or emailed us the question. I also wish I knew more about the integration with programs like infusionsoft and google analytics. I have found that customer service doesn't always respond to my requests. Luckily, it's pretty simple to use but some of my questions really determine if we are going to be paying a monthly fee. If they don't respond to my questions I'm much more likely to not purchase the software.

November 2018

Thomas from Solaray Energy Pty Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Loved the free version, pro was a bit expensive

Overall, we were very happy with the free version until we outgrew it.

Pros

It was great having 3 users on the free version, and the transcripts were easy to create. It was also super easy to set up.

Cons

You need to be on the pro version to remove branding, which is a fair step up in budget.

November 2018

Douglas from Testudo LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

2 of 5

November 2018

It worked for a little while but then kind of fell apart on me

Pros

I like most that this software worked satisfactorily for a little while when I first installed it. Then, after awhile, the phone app stopped working; it would logout unexpectedly & negate any use of it.

Cons

Eventually, even after I logged back into the software, it stopped working. It would load constantly & never do what I needed it to do.

October 2018

Melvin from Engineer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

October 2018

Not Utilized

Pros

Good software to engage users on your website with an interactive chat option.

Cons

Many users to my site did not take advantage of this chat feature.

October 2018

kim from ION DENTAL GROUP

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

very efficient

Pros

it gives me the opportunity to help out the people that are having questions or trouble accessing their accounts

Cons

the start up process is king of long but its easy to install