Pure Chat software


Pure Chat is a live chat platform designed to let small and midsize businesses add live chat functionality to their websites. It integrates with a variety of website management platforms, including Wordpress, Squarespace, Shopify and Joomla.

This solution focuses strictly on live chat and allows businesses to connect with their online audience. The interfaces for both customers and agents include many customization options to ensure that Pure Chat matches the look and feel of the company’s website. It also offers KPI tracking and monitor tools for administrators to have a business overview at all time.

Pure Chat offers a limited free trial, along with a two-tiered service plan. Both tiers are priced per user per month and include unlimited chats, branded widgets and either one-year limited or unlimited chat transcript histories. Pure Chat is a cloud-deployed service and requires no additional on-site hardware installation.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8

196 Reviews of Pure Chat

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  • Shane from Transport Broker Group

    Number of employees: 11-50 employees

    August 2018

    Great Live Chat Facility

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good and bad experience although mainly a positive

    Pros

    It's very easy and efficient to use, would highly recommend

    Cons

    Sometimes it crashes at the most important times

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Drew from TD Ameritrade

    July 2018

    Ok service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Pure Chat offers companies the ability to live chat with customers directly via their website. This is extremely helpful for companies with a large customer service department.

    Cons

    As mentioned above I think that Pure Chat s extremely helpful for companies with a large customer service department. I don't think however this would be as useful for smaller companies.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gloria from FCA

    Specialty: Engineering

    Number of employees: 501-1,000 employees

    July 2018

    Great for websites

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    This is a new kind of interaction software with your website visitors and then to stream the conversation to the concerned department saving lot of time of many people.

    Cons

    Not very effective as other tools. Needs more quick response and correct response. Also translation tool to be effective too.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Anais from Conviasa

    July 2018

    The interaction with the public is simply fascinating with this software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Attention to the public is one of our most important premises when working in the consortium.

    Pure Chat has been an excellent ally for us since it has brought us closer to customers who for one reason or another want to share their concerns, observations, complaints and compliments with us. This interaction gives us inputs to improve our service from many points of view, either from the quality of the flights, the sale of tickets, the schedules arranged for the flights, the quality control in the handling of the luggage, among many other things , which, make me recommend this software.

    Cons

    I do not have any type of complaint about this software since, since we used it in our consortium, we have only obtained benefits, praise from the users and optimization in the work

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Susan from Drastic Plastic Records

    July 2018

    Pretty nice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Pure Chat is a pretty nifty service/software. You can live chat with potential customers through your website.

    Cons

    Pure Chat's user interface could be improved. Some features are missing and it would be nice to have them in terms of live chat services goes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mark from Impact Merchandising

    July 2018

    Very useful service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Pure Chat is an extremely useful service for businesses that want to establish/maintain a strong online presence. They have a basic version which is free, so that's really useful for smaller companies.

    Cons

    There aren't really any major cons with Pure Chat. It's a good service and they'll help you integrate their systems with your site.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Marcos from Automotive

    Specialty: Engineering

    Number of employees: 11-50 employees

    July 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    This is one of the modern method to interact with the website visitors and get their questions and concerns answered.

    Cons

    Its easy to type but sometimes the software don't understand what we are asking and conversation might take to a different topic.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Parag from Cognizant

    July 2018

    Ok ok experience of chatting not that great .

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Using this software unlimited chatting can be done . very easy to use .lots of options available than only massages.

    Cons

    Sometimes it gives problem while using this software and also randomly massages get missing while chatting.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Belinda from Seed Stock Media, llc

    Specialty: Other services

    Number of employees: 2-10 employees

    July 2018

    PureChat | Powerful Professional Live Chat

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    PureChat was a nice surprise when I was looking for an easy chat service for clients who only have a few customer questions each day. PureChat offered unlimited users and unlimited chats for free, so it was an easy decision to try it out. It was simple to set up. I found it pretty powerful and intuitive and you can't beat the price.

    Pros

    We liked how easy it was to set up an account and install the widget on a website. There is also a mobile app so we never have to miss a call. It integrates with Hubspot and Zapier so we can work with the sales team or for customer relationship management (CRM).
    The dashboard is really easy to navigate and the form options let you create a chat box that is consistent with your branding. There are a lot of features such as setting it to only popup during open hours and several choices for location on your website. We haven’t tried it yet, but there’s a feature to create canned responses that can be launched for questions that are frequently asked. We like the consistency it provides to customers for answering important questions.
    You can also upgrade to Pro to have an unbranded version without the PureChat link on the chat box. Pro subscription also includes a lot of analytics related to your chats, which would be great for businesses with a lot of customer service requests.

    Cons

    Honestly, we haven’t found anything we view as a Con at this point. Even the Pro version is affordable and for freelancers and small businesses, budgets can be the deciding factor for whether they adopt new technology or not.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    July 2018

    Great software for SMBS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, you can set easily the customized responses, it is a really useful tool to communicate with customers for support

    Cons

    It is really complete and does very well everything it offers to do, nothing to add or take , it is simple

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Doriangel from PDVSA Petroleos de Venezuela S.A.

    July 2018

    Another great software approach to citizenship, making the difficult very easy.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Pure Chat is an excellent software for the attention of citizens in real time. His rapport with the daily tasks of our management has made Pure Chat vital to serve the general public, as well as allowing us to systematize the experiences explained by citizens.

    Pros

    Complemented by other software we increase the range of attention to citizens suffering from health diseases. With a real-time attention, having schedules and a qualified staff, we serve people according to their doubts and complaints.

    We also find it very important the solutions that Pure Chat offers us to personalize the different sessions, making the attention personalized and with case knowledge.

    Cons

    Thanks to the permanent use of this software, and the tests we have done in relation to the number of people served, the time and the quality of the service, we have no contra in relation to this software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Adelaynes from PDVSA Petroleos de Venezuela S.A.

    June 2018

    Purechat is an excellent chat software for citizen attention in our office

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Purechat is a very interesting software, with a warm interface, and moldable according to the user's requirements. Personalization of chats, availability schedules, can be used in blogs and web pages, are many of the options that make Purechat an excellent option for communication with other people.

    Pros

    Since using the PureChat application in my work space, we have been able to perceive immediate benefits, which have facilitated contact between the communities and our work team, receiving in real time all the recommendations, suggestions and requests from these communities.

    Through Purechat we have been able to systematize the ideas expressed in our chat session and turn them into work plans and community approaches. This attention by chat is enriched with tools such as personalization of chats to be able to track person to person of each of the ideas, availability schedules to serve the largest number of people and can be used in tablets, adroids and IOS

    Cons

    I have no outstanding complaints about this software. Since we used it in the office and in my wordpress, we have exploited all its potential and it seems to us to be quite functional software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Abhimanyu from Hive

    June 2018

    its simple to use and helps you understand and segregate between your regular customer and prospects

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    it gives detailed information about the customer. where are they based what operating system they are on and history of previous chat with the customer

    Cons

    there is no application made for windows. you have to be logged on through a internet browser on their website always to answer the chats. chances are you might close the browser by mistake and that happens a bit

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dominik from Schiebetüren-Profi

    June 2018

    nice tool with needs for improvement

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    -Real-time analytics are great and provide lots of information
    -Rule-based alerts provide information about the type of customer

    Cons

    -User interface not intuitive
    -Profile pictures are compressed when not correctly sized
    -Design options for Chatbar very limited

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    June 2018

    Great for startup use, may need upgrade for larger enterprises

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy-to-use website chat features. Would classify this as more of a widget than a full blown software.

    Pros

    It is incredibly easy for team members to take control over website chat features, and the notifications on mobile are very easy to understand and reliable.

    Cons

    Sometimes there were glitches in the system where two chat boxes would appear for the same chat, or sometimes chats would disappear all on their own.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    June 2018

    Easy to use live-chat software for businesses.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Pure Chat connects to an app on your phone so you can offer a live chat option on your website. Also, it's free!

    Cons

    There's no option on Pure Chat to have a customer call you, so you're pretty confined to the messaging.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Zack from Tinkerbot Games

    June 2018

    I can't believe something this good is free!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Once it's installed PureChat is easy to setup and get started. Within 48 hours of turning it on we had someone use it and generate a lead directly on our website! Brilliant!

    Cons

    We've only just started using PureChat in the last week so honestly, there's really nothing to dislike so far.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    June 2018

    Fantastic and unique features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Brillant use of colour and design, would recommend as it is easy to use features and is hugely organised.

    Cons

    Customer support should be improved as it is hard to find advice or support features to help with issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Miguel from MiAGon LLC

    Specialty: Software / IT

    Number of employees: 2-10 employees

    June 2018

    Get Personal With Your Website Visitors... Chat With Them

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I came across Pure Chat through a series of online searches to locate a viable solution for one of my clients operating from their WordPress website. I located various solutions, but liked the ease of use and integration with their website much more than the others. If you operate multiple websites, Pure Chat's Pro subscription allows you manage multiple websites from one acount.

    Pros

    Pure Chat offers an amazing list of features and functionality that serves, literally, any industry. After reviewing this product for a client to use on their website, I adopted it for my own. Pure Chat is a complete chatting application that even offers an entry level free version to let you try it out. And even at this level, despite its branding and some restrictions in features, it offers a full view of their functionality.

    Pure Chat is easy to use, configure and setup. It has a simple interface for obtaining code snippets for your website. Integration with WordPress websites are an absolute breeze. Pure Chat lets you customize the chat box, setup canned responses for online and offline modes, add and manage teams, obtain reports, and even transcripts of the conversations.

    The Pro version adds even more with real-time analytics, visitor tracking, unlimited contacts, removal of their branding, use of Pure Chat in unlimited number of websites, setup of trigger alerts and actions, SMS notifications, export and support. They even offer an affiliate program you can benefit from as well.

    Pure Chat offers an amazing list of third party integrations through Zapier. 500+ to be precise. Need one that is not on their list? Try their guidelines to build your own. The possibilities are endless.

    If you want to take advantage of the added Pro features, you can even get to try it for 7 days before committing to the subscription.

    Cons

    I have been using Pure Chat for a few months now and cannot find any cons I can speak of. The features in my account allow me to perform the exact features I need.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jeff from The Village Inn

    May 2018

    Awesome Product and It's Free!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I've tried a number of different support chat SaaS products and have found Pure Chat to be one of the better products. Great product to try if you want to stay away from the other alternatives that have a high monthly cost.

    Cons

    Some limited features compared to other products like Intercom and Drift, but both of those products cost money and are expected to have more features for the money. Pure Chat is a good option.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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