Genesys Cloud CX vs TOP PRODUCER
Genesys Cloud CX has 228 reviews and a rating of 4.38 / 5 stars vs TOP PRODUCER which has 270 reviews and a rating of 3.91 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- The user interface is instinctive and so user friendly.
- MOS scores for every call built in (intelligent analysis tool). Concurrent model allows to scale at lower additional costs compared to named model.
Cons
- There are consistent updates to the back end, we are generally aware of when these will take place however the updates do (at times) cause our internal systems to fail.
- I may be understanding if this is the case for a call that JUST ended, but when it's a call from days ago then we have a problem.
Pros
- Coupled with outstanding customer support, Top Producer CRM stands out as a comprehensive, user-friendly solution that has transformed the way I manage my client relationships and business operations.
- The contacts are easy to import and easy to set up in the Top Producer X web version. I enjoy seeing my email conversations within the contacts.
Cons
- You can get the name and contact info. No addresses, no notes, no list of items sent to a particular client.
- You will have to purchase additional subscriptions they do not disclose. IDX is very crappy and unprofessional, unless you purchase from 3rd party and install on your site.
Pricing
Product Demo & Screenshots
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