--- title: "Pypestream Software Reviews, Demo & Pricing - 2026" description: "Review of Pypestream Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/pypestream-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Pypestream Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Pypestream Review From $5,000/month 1 plan Wondering if Pypestream is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Pypestream 4.8 [(8)](https://www.softwareadvice.com/crm/pypestream-profile/#reviews) Pricing Starting at $5,000.00 per month ### About Pypestream Pypestream is a cloud-based conversational AI solution designed to help businesses use chatbots and pragmatic AI to improve customer communications. Designed for businesses in insurance, healthcare, financial services, travel, eCommerce, and various other industries, it uses Dovetail AI, a natural understanding and search technology to analyze and automate conversations based on customers' tones, emojis, and sentiments. Customers can utilize Pypestream's IVR-to-messaging module to opt and converse with agents in messages. The artificial intelligence-enabled system automatically escalates customer conversations to live agents as per requirements. Additionally, developers can use a self-service portal to build customizable chat solutions to deploy across Whatsapp, Facebook Messenger and Amazon Alexa. Pypestream provides API integrations, which allows businesses to extract data from third-party systems and trigger outbound notifications or authenticate users. Pricing is available on request and support is extended via online measures. Wondering if Pypestream is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. ## Pypestream User Interface ## Popular Pypestream Alternatives Main Product Pypestream 4.8 [(8)](https://www.softwareadvice.com/crm/pypestream-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 4.75Value for money - 4.88Customer support - 4.63Functionality Pricing Starting at $5000.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Lime Connect](https://www.softwareadvice.com/mobility/userlike-profile/) 4.6 [(648)](https://www.softwareadvice.com/mobility/userlike-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 4.34Value for money - 4.64Customer support - 4.47Functionality Pricing Starting at $87.00 per month Get Price Alternative Product [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 3.9 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 3.74Customer support - 4.32Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(704)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Get Price ## Pypestream Pricing and Plans Starting price: $5,000.00 per month Free Trial Free Version Basic $5,000.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Pypestream Features - Popular features found in Customer Support CRM Email Management Knowledge Base Management Live Chat Service Level Agreement (SLA) Management - More features of Pypestream Activity Dashboard Agent Interface AI Copilot AI/Machine Learning Alerts/Escalation API Appointment Management Appointment Scheduling Audience Targeting Automated Routing Chatbot Chat/Messaging Churn Management Code-free Development Communication Management Complaint Monitoring Content Creation Contextual Guidance Customer Communication Customer Database Customer Segmentation Dashboard Engagement Tracking Feedback Management File Sharing For Developers For eCommerce For Sales Teams/Organizations Gamification Human Handover Intent Recognition IVR Knowledge Management Machine Learning Mobile Access Mobile App Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Management Multi-Language Natural Language Processing Negative Feedback Management One-to-One Messaging Performance Metrics Pre-Configured Bot Predictive Analytics Product Recommendations Quality Management Queue Management Real-time Conversations Real-Time Monitoring Reporting/Analytics Search/Filter Self Service Portal Sentiment Analysis SMS Messaging Social Media Integration Speech Recognition Speech Synthesis Support Ticket Management Survey/Poll Management Surveys & Feedback Text Analysis Virtual Personal Assistant (VPA) Workflow Automation Workforce Management ## Pypestream Integrations BigCommerce Integration rated undefined from -1 review Coupa Integration rated undefined from -1 review Bazaarvoice Integration rated undefined from -1 review Google Maps Integration rated undefined from -1 review Instagram Integration rated undefined from -1 review Docusign Integration rated undefined from -1 review See all 11 integrations ## Pypestream User Reviews Overall Rating 4.8 Ratings Breakdown 5 75% 4 25% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.8 Customer support 4.9 Functionality 4.6 Have you used Pypestream and would like to share your experience with others? VR Verified Reviewer Consumer Goods 10000+ employees Used weekly for less than 2 years Review source Reviewed July 2020 Sleek User Experience, easy to deploy for business users and citizen development 4 All interactions with Pypestream team members have been great, their customer success team go above and beyond to ensure the success of Pypestream deployments. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Easy to build out a basic bot, good resources and documentation about general features, knowledgeable and helpful staff. Quick to deploy and easy to get non technical users started on developing. Proactive team who are interested in new feature requests and helping make the software more user friendly. Cons: Difficult to control access and no current ability to control publishing new chatbots, so any developer in our company could publish to any Pypestream chatbot. Not very comprehensive reporting/analytics functionalities out of the box but this is improving over time Read More CM Carl M. Verified reviewer Hospitality 10000+ employees Used daily for less than 2 years Review source Reviewed July 2020 Great capabilities coupled with the right roadmap 5 Great experience Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We began our journey with Pypestream before many of the advanced features were GA. Once live, the services team guided us through a quick and easy migration, promoting our capabilities from keyword based scripting to advanced NLU. The results were great and I was impressed with the painless process as very little training data was needed. Great product and extremely knowledgeable practitioners at Pypestream. Additionally, the OOTB call center experience was top notch and exactly what we needed. Cons: At the time we began with Pypestream, a developer UI did not exist. Working in files required a bit of a learning curve for my team. During our engagement we partnered with Pypestream to design an intuitive UX. I’m eager to see what has been developed. Reasons for choosing Pypestream Price and price structure, OOTB contact center UX, design oriented services team, ability to influence roadmap. Read More SM Satya M. Verified reviewer Insurance 1001-5000 employees Used daily for more than 2 years Review source Reviewed August 2020 Pypestream use 5 Excellent Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use and easy to develop. Easy to integrate with any apps. Cons: Browser specific sometimes. Cookies and session related issues Reasons for choosing Pypestream Ease of changing the flow as per future business requirement. Team support from Pypestream. Read More JD Jacqui D. Verified reviewer Telecommunications 201-500 employees Used daily for less than 12 months Review source Reviewed June 2020 Flexible, highly customizable product with stellar support team 4 Overall, working with Pypestream has been a great experience. The team has truly gone above and beyond to make sure the product meets our needs, and to help us come up with ideas/solutions for improving the automated experience. They are true business partners and experts at what they do. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The best thing about Pypestream's bot is that it is incredibly flexible and can easily integrate with many other platforms and APIs. They are constantly building in new features/functionality, and so far have been able to help us customize solutions for just about every business need. If there is a vision you have, or something you want the bot to automate, Pypestream will 9 out of 10 times be able to make it happen. Cons: Pypestream has evolved a lot since I first began, so many of the features/capabilities that I felt were missing have been added. For example, the ability to add/change keywords in the NLU (natural language understanding) solution was a big step forward, though it is still somewhat technical and ill-advised to do without considerable training. It's also something that some clients may not want control over, but if you do want that control, there is definitely a learning curve. Also, though Pypestream allows for very granular tracking, their data/reporting solution could use some refining. I think it is on their road map to provide more sophisticated/real-time dashboards, but that is one feature that I still think they can improve on. Reasons for choosing Pypestream Maximum control, flexibility, and value for the price that we pay. Read More CH Caitlin H. Verified reviewer Information Technology and Services 51-200 employees Used weekly for less than 12 months Review source Reviewed June 2020 Pypestream Review 5 Our overall experience with Pypestream so far has been great. We are not yet live, but should be up and running in the next couple of weeks. The biggest impact has been the Pypestream and Docusign integration. I believe this unique feature is going to solve so many problems for so many companies. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The docusign integration was a HUGE accomplishment and is allowing us to make our document signing more efficient and streamlined. We are going to be closing a huge gap in the time forms typically take to be mailed , signed and returned. Cons: The only con is that it seemed to take a huge amount of work for our IT team on the back-end systems. That may not be the fault of the software itself, but maybe the software our company currently has is making things more difficult than we originally anticipated. Reasons for choosing Pypestream I don't believe we looked into any other products as some of our other operating units already had contracts with you. We did end up having to integrate twilio on our end to send the text message links that will then send our users into the Pypestream platform. Read More LM Logan M. Verified reviewer Insurance 1001-5000 employees Used daily for less than 2 years Review source Reviewed July 2020 Great Platform 5 I would like to commend Pypestream on their customer service. The Pypestream staff have been a huge help and understood our needs through the entire process. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software is great. The product was easy for the staff and our customers to use. We upgraded the virtual assistant in late January to add an escalation to a live customer service rep and we could not be more happy with the tool. Also, our Customer Satisfaction scores are through the roof. Cons: We have no cons with the software. Our customers and staff have all been very happy with the tool. Read More MB Melissa B. Verified reviewer Insurance 11-50 employees Used daily for less than 2 years Review source Reviewed June 2020 Love the Pypestream product and team 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Our customers like to option of obtaining a quote using a chat. Cons: I would like to have real-time access to a detailed heat map. Read More VR Verified Reviewer Internet 51-200 employees Used daily for less than 6 months Review source Reviewed March 2021 Great for customer engagement 5 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: The Pypestream implementation improved customer experience and support significantly. We can solve customers' problems and react to their requests much faster. Cons: Nothing to complain about, a great solution for enterprises. 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