QuestBack Enterprise Feedback Suite Software


Questback is a cloud-based solution that helps businesses to track employee feedback through various channels. The solution caters to various industries such as healthcare, automotive, retail, energy and hospitality.

Questback allows users to capture feedback collected from employees, customers and other related communities and respond to their feedback in real-time. The solution provides an online community that assist customers to interact by sharing information in the form of blogs, forums, surveys and polls. Users can track customer activities and experience through mobile applications using geolocation, app notification and iBeacon.

Questback’s dashboard displays information about customer experience, operational and transactional data that helps users to analyze trends on a real-time basis. Users can consolidate customer response by generating reports and delivering them to the required stakeholders.

Questback provides integration with QuickBooks, Mailchimp, Salesforce, SAP and more.



1 Reviews of QuestBack Enterprise Feedback Suite

Overall rating

1.0 / 5 stars

Showing 1 - 1 of 1 reviews

October 2018

Jen from Impact Analytix, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

October 2018

Beware. Questback practices "dark-patterns" of auto-renewals

Horrendous customer service. No one answers phone. Outrageous terms.

Pros

Nice survey workflow. Easy. Automated reports.

Cons

We have not been able to get out of the expensive contract for this software that we do not use. We are trapped.