Real Time Feedback vs Salesforce Sales Cloud
Real Time Feedback has 25 reviews and a rating of 4.68 / 5 stars vs Salesforce Sales Cloud which has 18353 reviews and a rating of 4.39 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- The feedback hits inboxes immediately allowing for an instant response time allowing for quicker deployment/resolutions. I love the new AI feature as well for the initial responses.
- It allows our team to help the guest experience as soon as their is an issue, and not having the guest find an employee to then radio for a manager for them to find a solution and enact one.
Cons
- Due to lack of wifi and overloaded DAS on gamedays sometimes it does not work well.
- On the app it only gives you the initials of who is replying not the entire name. Sometimes hard to know which of my team is replying.
Pros
- I love that you can add so many different modules or even design your own with some effort but very little cost, for a nonprofit that is great.
- Salesforce is a really great product I loved the tools used and tips to help you create sales and serve better for customers.
Cons
- It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.
- There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.
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