All RealOffice360 Reviews
1-25 of 105 Reviews
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Isaac
Real Estate, 11 - 50 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed October 2022
Love it!
Dr Vinay Preet
Verified reviewer
Education Management, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Realoffice360 " Excellent Value for Money".
The entire involvement in RealOffice360 is remarkable; it's instinctive, keeps me engaged, incredible responsiveness from the care group, and just that it is so smooth to utilize. It's anything but's a colleague wherever I go. Generally, this instrument keeps me responsible to my business.
PROSThis has been the best CRM that I've attempted so far and it's really moderate! It's incredibly simple to utilize, easy to understand, and has an extraordinary dashboard. In particular, it assists with keeping me coordinated and keep in contact with my customers. As one who fears long haul responsibility, this is cash all around spent particularly as I'm getting into the propensity for utilizing it's anything but a predictable premise.
CONSMissing a group capacity to interface group accounts, anyway I realize that they are currently dealing with this. They even called me requesting that my necessities see this capacity become animated.
Reason for choosing RealOffice360
Cost effective, easy to use , great customer support & functionality.
Eva
Real Estate, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Keep Your Important Inforamtion In Order
It's been a great experience. I have signed up with alteast 20 CRM and tracking sites and this is by far the best and least expensive. Check it out for yourself!
PROSI like how easy it is to navigate and the simple display of all important detail an agent may need. While we are agents on the run and the most time consuming and tedious of our job is keeping track of potential, current, and past clients. I also love how I am able to keep track of my closing, set goals all in one place, and have the ability to view it daily, it keeps you motivated.
CONSNot much I dont like about this program. I have referred a few of my colleagues already.
Reasons for switching to RealOffice360
Follow up Boss was so expensive which your paying for most of the bells and whistles, with this software you get most of the bells and whistles at a more reasonable price.
JODYLYNNE
Real Estate, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed July 2019
It has some very limited FREE features, but NOT FREE!!
Not great I uninstalled it because what my brokerage offers is so much better
PROSIt has unlimited CRM contact storage, and you can manage all of the contacts for free, but that's it. So two free features, the other 10+ features cost you a yearly subscription.
CONSIt says 100% free in all their advertising but that is not accurate. It has yearly subscriptions that are quite expensive for a CRM tool, so if your brokerage offers a CRM use theirs you will probably get more.
Vendor Response
Hi Jodylynne, Thank you very much for your review. We appreciate your feedback as it helps us improve which is something we strive for daily! Based on your comments, I look forward to improving our ability to articulate the value offered on free, specifically: -Unlimited Contacts -Unlimited Notes -Unlimited Professionals -Unlimited Direct to Client Email -Unlimited Closed Deals -Unlimited Daily Planner Use -Unlimited Calendar Use - With One-Way Google Sync -Unlimited Contact Import and Google Import Sync And I believe our most valuable feature, unlimited HomeHub360 accounts! We do have a Premium plan (just like Spotify, Dropbox, Evernote) however, we've heard that what we offer on free is pretty great too! We clearly just need to do a better job with communication. Thank you once again for your feedback and we look forward to improving our message! Also, thank you for trying RealOffice360, we greatly appreciate it! Sincerely, Mike McAra, CEO
Replied August 2019
Graham
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2019
Quantum Leap CRM
-- Client organization and ease of access -- RO does a great job keeping your clients and the priorities pertaining to each client front of mind and organized. -- Front of mind Goal tracking-- Through statistics, the RO team has developed an easy and trivial method of setting your commission goals for the year. The RO philosophy then directs you towards a specific clientele goal to have within your managed database. -- B2B Partnerships -- Within the platform, you will be able to connect to the MLS statistics for easy to download images of macro & micro markets. There are also partnerships with website developers & mass email marketing agencies, such as Mail Chimp. -- Blue Ocean Strategy -- Once you've gotten an understanding behind how RO was founded, you'll soon realize the powerful Blue Ocean Strategy behind the brand. So long as you're able to stay disciplined and execute on the strategy.
CONS-- Self Customization Required -- This gripe is also a pro, as all CRM's aren't made equal and often I've found the need to customize the system to fit my own needs. When decided the 'process' by which you take each client through, RO has a templated check point system. However this will surely require your own customization. -- No Mass Communication -- Unlike newer CRMs that are beginning to come up. The ability to mass communicate with your database through multiple avenues (text, email, voice mail) isn't available.
Vendor Response
Hi Graham, Thanks for your awesome review! We are so pleased to hear that you are loving the platform. We should point out a few things just for clarity: 1) You can text, email, mass email and call using RealOffice360! You can do this from your mobile device using the App or your browser! As for the mass email, we integrate directly with MailChimp, the worlds leader in Email Marketing! 2)The Market Stats are only available in select MLS markets so it isn't a core trait to the platform. Other than that thank you once again and we look forward to helping you grow your business with our CRM! Sincerely, Mike McAra, CEO
Replied March 2019
Dewi
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2019
Unlimited Potential But Falling Short
Frustrating. Wanting them to succeed as it is a great concept and when it works it is really easy to use. They are nearly there on the basics but still have a good way to go.
PROSRight from the start they were onto a great concept, easy to use but limited functions. They have expanded areas that have improved the functionality of the CRM but IMO they still have a way to go to make it really robust and contend with other CRM's such as IXACT, Top Producer, Realvolve They are more in line currently with the functionality of Buffini's CRM. I want this to be great, but it still has a way to go.
CONSStill several years in and very "glitchy" I came back yesterday hoping the improvements had been ironed out. I have had to contact support for issues not being able to add and save Property Info, Condo Info, Payment details, unable to merge contacts after import etc. While they have corrected these issues it has taken a lot of time away from work to deal with this and we need a glitch free CRM which this is still not. Very regional in many of the un-customizable fields such as property types ( we have semi detached here, and closest match is attached residential, which I would think of as a TH, - Freehold TH, Condo TH, POTL) While I would not expect RO360 to input all of these, if we could instead add customized fiends it would make it more user friendly. Same issue with parking types and garages, so you may well need to just deal with it, but makes for very inaccurate record keeping. One very necessary IMO field that is completely missing is you are not able to input any notes in the property area such as if it is tenanted, rents, recent reno's, dates of mechanical updates, issues with house etc
Vendor Response
Thank you for your response Dewi. We highly value your feedback and will use it as we strive to get better! As we mentioned in our support conversations, unfortunately the glitches with your account did appear to be unique which made them difficult to prevent and troubleshoot. As we worked with you over the course of two days it was now our understanding that we have resolved your issues however we can sympathize with your frustration in this process. We will continue to improve towards our potential. Thank you once again and we hope to one day earn back your business. Sincerely, Mike M.
Replied February 2019
Caleb
Design, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Great product rivaling its main competitor
Absolutely great experience. I will never go back to microsoft
PROSThis software does everything microsoft office does and so much more . The price is lower over all and its just simply a better product
CONSThere is very little i dont like. Could make analytics a little easier to grasp but honestly once you figure it out, its not that hard
Reason for choosing RealOffice360
It had more features
Reasons for switching to RealOffice360
More for less.
Jolyn
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2020
Great all in one CRM
Anytime I've had issues, support is responsive and addresses the concern. This company does take suggested features often which is nice to know they are listening to those who use the program. I look forward to future releases with more bells and whistles.
PROSI've tried a number of different CRMs but found Real Office 360 was the most comprehensive CRM where I didn't need another program to manage another part of my business. The client contact features everything I want, I like the follow up and tracking tools, and really love the opportunity tracker. The opportunity dashboard is my go-to screen to start and end my day and keeps me organized and on top of all active client files.
CONSI'm waiting for more developments to the professionals section - I'd like to track professional details the same way I track clients, as referrals from other business professionals is a large part of my business. Once I can have better professional access and be able to better send emails to clients linking professionals - I will absolutely love Real Office 360
Reasons for switching to RealOffice360
The other CRMs just didn't feel like they matched my client relationship style or didn't help manage the complex real estate system I wanted in place. Real Office 360 does all of the things I needed in one easy to use program.
Anonymous
2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2019
This is a great CRM
I recommend this CRM to the folks that I mentor who are just starting out in lead generation. It is a great platform, and I highly recommend it.
PROSThis is a GREAT CRM...easy to use and easy to navigate. And it's a great price. It is the perfect solution for folks first getting started with a CRM. Very intuitive.
CONSI did the free trial and enjoyed the experience. Ultimately, I did not choose this CRM, and here's why. I am a high performing Realtor, with a team, with a lot of different lead sources coming in. I chose a system specific for real estate that would funnel the streams coming in to the appropriate team member.
Reason for choosing RealOffice360
I chose Followup Boss
Vendor Response
Hi there! We agree with you 100%. We designed RealOffice360 for agents that are just starting out, work independently or focus more on a relationship based business model. While we do work with online lead generation, this wasn't the focus so we can see why this didn't work for you. That said, we are thrilled to hear that you think we are a great product for most agents and that you will continue to recommend us! Thank you! In the future as we add more features, perhaps we can even earn your business back too :) Sincerely, Mike McAra, CEO
Replied June 2019
Anonymous
1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Best CRM I've used
The customer support team is extremely helpful! There is no unnecessary fluff to the program- just excellent database and marketing organization that is helping me devote time to building my business. I love having the app, as well. I cannot recommend this CRM enough!
PROSUnlike other CRM software I've tried, RealOffice360 is easy and intuitive to use.
CONSI really don't have any cons. Anytime I have contacted customer service to ask a question about functionality, they have added what I needed almost immediately.
Vendor Response
Hi there Mystery Agent! We are so happy to hear that you find our real estate so easy to use and intuitive! This is one of the best compliments we can get...second to hearing that you cannot recommend us enough! We are just so pleased to hear such accolades and we will continue to do our best to make RealOffice360 better each and every day! Sincerely, Mike McAra, CEO
Replied March 2019
Anonymous
11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
RealOffice360
I love that this was developed by agents and with the feedback of agents. It has a very intuitive interface and is easy to navigate and track business.
CONSThe same information is displayed in multiple pages and it feels redundant. It also can be confusing as page titles change.
Vendor Response
Thank you so much for your review! We are so pleased to hear that you are enjoying RealOffice360 and that you can tell that it was built by agents! That makes us feel so proud. We strive daily to try and ensure that everything we do will make agent's days easier and more productive. That said, we completely understand that the changing of names within the platform can be frustrating. We will try to make fewer changes in the future as we continuing innovating and continue to make RealOffice360 better daily! Sincerely, Mike McAra, CEO
Replied December 2018
Alex
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Good Program
My experience has been very good. We are happy with the program still.
PROSThe amount of content that you can add about your clients. The planner, and the idea of using mail chimp. Great on line support as well. They are fairly prompt with having to help with any problems you may have.
CONSThe program seems to have a glitch. It its open for too long without use, it will not let you add any more content. You have to signout and sign back in which becomes a pain.
Vendor Response
Hi Alex! Thank you very much for your review. We are so pleased to hear that you find RealOffice360 to be a comprehensive real estate customer relationship management platform and that it is quite effective with the MailChimp integration for email marketing! We are also pleased to hear that you have enjoyed our online support as we strive to make RealOffice360 the best CRM for real estate! Regarding your comment about the system timing out, for security reasons we have purposefully added this time-out as a feature. Much like a banking account, if your CRM is left open and unattended it could become compromised. Given the sensitive nature of client data, we purposefully decided to have the system "time-out" when not in use as an added security feature. I trust that you understand. Thank you once again for your review and I look forward to making RealOffice360 better with each passing day! Sincerely, Mike McAra, CEO.
Replied January 2019
Jeff
Real Estate, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Great, easy to use tool for growing and running your real estate business.
Love the product. It makes sense. I'm not techy but I am a prospector and I can't survive without a good database. It's practical and does everything I need it to do. Stores info, alerts me to tasks and duties, and gives me a great pipeline tool.
PROSIt was simple, meant for Real Estate and had a great visual for the pipeline. I can work that list easily as deals or opportunities change.
CONSIt would be nice to have a place to put someone Town/City etc if you don't have their formal address. If I meet someone quickly, maybe from out of town, and all I know is he's from the Detroit area, I want to note that right under where email is.
Gabriella
Real Estate, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Great way o keep your business organized
Overall I am satisfied with the Real Office 360. I will keep using it in the future.
PROSI am an active user of Real Office 360. Very helpful to keep my business organized and easy to use it.
CONSThere is nothing about it that I do not like. I am very satisfied with it and I will keep using it.
Steve
Real Estate, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed June 2019
Best CRM I Have Used To Date
It holds me accountable because I can see everything at a glance including my YTD numbers and KPIs.
PROSEase of use, the app is super functional, desktop version is easy to use. Has all the right information and tracking for industry-relevant KPIs
CONSSometimes it lags on my computer but this is likely just a computer issue.
Reason for choosing RealOffice360
Ease of use, simplicity of the screens
Reasons for switching to RealOffice360
Ultimately I wanted more privacy and not have my broker being able to see what I have going on in my CRM plus this one is so easy to use.
Vendor Response
Hi Steve, It is music to our ears to hear that you found RealOffice360 the best CRM you have used to date! We love having all the little gauges at the top so you can track your business at a glance...but we are so happy that you love them too! We will continue to work hard to improve the CRM and help you grow your business as best we can. Sincerely, Mike McAra, CEO Ps. Feel free to reach us on our support chat if you ever have a question, we are happy to help!
Replied June 2019
Odane
Real Estate, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Very Pleased With this CRM
Love it.
PROSEase of use. The planner is what I really use to dial in my daily routine to make sure I'm doing everything to start my day right.
CONSThe emails. When you set up lead capture via realtor.ca you get the leads but you also get some spam and other emails that are unwanted.
Carole
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed September 2019
Ninja!
If you practice Ninja Selling this is the CRM to use!!!! After initial set up, and getting familiar with the program it's great to use. I am still learning atm so find some things harder.
CONSThe biggest pet peeve so far is not being about to pick a date when adding notes and that it defaults to the date entered.
Reasons for switching to RealOffice360
decision was made by my broker, this CRM works much better for ninja/realtor needs.
Vendor Response
Hi Carole, Thanks so much for your glowing review! We love to hear that you are enjoying RealOffice360. I the time since you left this review, and based on your feedback, you can now change the date of your notes! We are constantly incorporating feedback into our product so we are thankful that you let us know. Thank you once again and we look forward to making RealOffice360 better and better every day! Sincerely, Mike McAra, CEO
Replied September 2019
Dustin
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed April 2019
Review in the first 3 days of using RealOffice360
So far so good.
PROSI enjoy having a planner with my CRM to add in personal to dos as well. It's nice to have it all together.
CONSI am unable to access it on my phone. Having an app would be very helpful
Vendor Response
Hi Dustin, Thank you for your review, we are so pleased to hear that you enjoy the Planner in addition to your real estate CRM. I wanted to point out that you can access RealOffice360 on your phone in two different ways: 1) We have an app on both the App Store and Google Play. I should point out that we are currently updating our Google Play App and it will be available once again in the coming weeks. 2) The application is fully accessible via a mobile browser, no need for a download. Thank you once again and we are so pleased to have you as part of our community. Sincerely, Mike McAra, CEO RealOffice360
Replied April 2019
Mo
Real Estate, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
A Good Fit!
Simplicity, functionality, app, value offered for the monthly fee
CONSNone at this time. It is working good for me... I still have so many things to explore, however as I’m coming across
Vendor Response
Hi Mo, Thanks for the awesome review. We are loving that you are loving it! Let us know if you have any questions along the way as we are happy to help! Sincerely, Mike McAra, CEO
Replied June 2019
Michael
Verified reviewer
Real Estate, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Great CRM
The design of the program makes it easy to track your business and see it visually. It has helped keep everything organzied and the market stats help greatly!
PROSThe user interface is fantastic. Well designed and with all the features needed for an agent of any level. The customer support has always been great. Also, the continue to add new features all the time.
CONSWith a couple added features, this CRM would be unstopaable!
Vendor Response
Thank you so much for your amazing review Michael! We work tirelessly to create a simple and beautiful platform to start to finish so it is so great to hear that you agree. Regarding those couple of features that would make us unstoppable...they are definitely in the works as we want to be better each and every day! Thank you!
Replied December 2018
Jay
Real Estate, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2019
Real Estate CRM
Ease of use, tracking of deals, multiple tabs on one screen to update an account.
CONSNumber of deals at one time to track is limited to 5 for the free version. It was 10. However, I am able to work with that number and slide clients into different categories to track deals. The colors of the pages are dull, could be more bold. Other CRM programs are brighter colors.
Vendor Response
Hi Jay, Thank you very much for your great review! We have some good news, we will be adding a few different color versions in our settings in the coming months so stay tuned for that. Otherwise, we are so happy to hear that you love how easy to use RealOffice360 is and that if helps you track your business with ease. Sincerely, Mike McAra, CEO
Replied June 2019
Shirley
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Stellar simple CRM
Incredible customer service and responsiveness. The RealOffice360 team is focused on constantly improving the platform and helping its users benefit in the best ways possible!
PROSSimple, effective and incredible. RealOffice360 is an incredibly robust, yet easy to use CRM. It strips away all the unnecessary elements to a CRM and finesses the most essential ones. Making it a CRM that you’ll use and your business will benefit from.
CONSWith the CRM being relatively new, there are functionality elements that could use further development. But the incredible aspect to RealOffice360 is their continued improvement. Every few weeks, new features are being added.
Brenda
Real Estate, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Easy Program
I accidentally tried to log in with a different email account which presented problems. I emailed the company and someone emailed me back within 24 hours clearing up the problem which I caused myself.
PROSWhat I like most is the program is free and very easy to set up and use. I input all my customer contacts and information, listings sent, details etc.
CONSI have not found anything I do not like about it.
Vendor Response
Hi Brenda, Thank you so much for your kind review! We love helping agents get going so we are pleased that you reached out when you had a login issue and we could help right away! Welcome to the RealOffice360 community and thank you once again! Sincerely, Mike McAra, CEO
Replied August 2019
Antonio
Real Estate, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2020
Really good affordable CRM
I like the interface and ease of use. I've recommended the program to a bunch of my colleagues.
CONSI don't like that it doesn't tally the total property value of all the sold properties.
Peter
Verified reviewer
Real Estate, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Outstanding Customer Care with RealOffice360
Our lead capture prospects are automatically imported in to this program and with the support and ease of use that offers the tools you need to get the deal done in a timely manner. RealOffice360 is a serious CMA for all real estate professionals.
PROSHow simple to use for the busy real estate agent!
CONSIt's not team friendly yet, but I heard that they are working on it;-)
Vendor Response
Hi Peter, We are elated to read your amazing review. We are so happy to hear that you find RealOffice360 so simple to use and that our Customer Care team is outstanding! You are right, we are working on the team feature and we can't wait to show it to you soon! Sincerely, Mike McAra, CEO
Replied March 2019